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Customer reviews: UpCart—Cart Drawer Cart Upsell

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (691)

Overall rating
4.8

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Rosland Ridge

Jul 14, 2024  on Shopify

Amazing customer support from Dom. Needed to add some code and was very quick and effective. Highly recommend this app!

Pulse of Potential

Jul 13, 2024  on Shopify

Love the app! And the support is amazing, they help you custom code changes if needed. Would highly recommend!

Filo Milano

Jul 13, 2024  on Shopify

The support staff was super respondent and added code for me instantly. Immediately saw a increase of sales.

TheMoneyMarker™

Jul 12, 2024  on Shopify

Very execellent support. She(Dom) knew exactly how to walk me to getting my problem fixed. I would definitely recommend people to use UpCart!! Thank you so much.

Kenzy's

Jul 11, 2024  on Shopify

Michelle was really helpful and quick to solve my problem! Just a great experience! Thnx Michelle, 5 star all the way!!!!

Elysium Luxe

Jul 09, 2024  on Shopify

Jacinda was excellent. She stuck through an issue with me over a couple hours and was very patient and helpful.

DuFrane

Jul 06, 2024  on Shopify

Absolutely fantastic support!! Not only is the app awesome, but I had a couple settings issues (my fault), and Mark was incredible to resolve them, and on a Sunday!! Well done y'all, really well done.

Elysium Luxe

Jul 05, 2024  on Shopify

Patti was excellent. She helped me swiftly and within her first few responses we had my issue fixed! Thanks again

Giftik

Jul 04, 2024  on Shopify

I am extremely disappointed with the UpCart Cart Builder app. Despite the clear terms stating that no charges would be made if the app is uninstalled during the trial period, I was still charged. I ensured that I removed the app well within the trial timeframe, yet found an unexpected charge on my account. This experience has been frustrating and feels like a breach of trust. If a company cannot uphold its promises during the trial period, it raises serious concerns about their reliability and transparency. I urge potential users to be cautious and double-check all terms before committing to this app. I hope the developers address this issue and improve their billing practices to avoid misleading other users in the future.

Fraterworks

Jun 29, 2024  on Shopify

Easy to install, really great product and service that is incredibly rare these days: personal, immediate and accurate. Thank you for a great product that helps fill the gap where shopify (yet again) falls short.

Delaric

Jun 24, 2024  on Shopify

Excellent customer support, they solved my problem in less than 5 mins, the features on the app are great too ! Exactly what i was looking for.

Slingshots Australia

Jun 24, 2024  on Shopify

10/10 - Not only is this app fantastic and highly customizable - the staff will go above and beyond for anything you need. I use this app on all my stores and would never use anything else. The in-cart upsell has made a significant increase in my store's revenue and average order value. Particularly I would like to mention Mark, his attitude is 10/10 and he has helped me out in many ways. This company really does go above and beyond

LeMora

Jun 23, 2024  on Shopify

The customer service here is A1!! My customer service rep (Patti) was absolutely superb!! She knew exactly how to walk me to getting my problem fixed and I can say she knows her stuff!! I would definitely recommend people to use UpCart!! Thank you again Patti!!!

Kiddo Lingo

Jun 22, 2024  on Shopify

Great app, great support. This app has immensely helped my AOV. Even if its just a few extra dollars from shipping protection each sale or bundling with other products, this app is a no brainer. I had a couple of issues with the load time lagging on my theme however support were prompt and had multiple solutions which fixed it in no time. Its great to have an app that is easy to use, works, increases profit, and has great support. Highly recommend. Thanks to Mark and Michelle for their assistance.

Platinum Racing Products

Jun 18, 2024  on Shopify

App works super well and tech support helped me configure the app with a few other apps we currently use also!

Golf Course Lawn Store

Jun 15, 2024  on Shopify

Cart was very easy to install and integrate with our existing theme. It's already increasing average order value and saving our customers time since they get what they need conveniently. HIGHLY recommended.

BlueRidge Co.

Jun 13, 2024  on Shopify

Very intuitive app that has paid for itself in upsells and increased conversion rates! Highly recommend!

FreshyFan

Jun 04, 2024  on Shopify

rarely impressed, smooth application , good customer service. Mark you're legend bro knows exactly what he is doing! great work.

WhatUNeedOnline

May 30, 2024  on Shopify

I would recommend this app, it offers great value and has great customer value with a support team that responds quickly and helpfully!

Ancestral Cosmetics

May 07, 2024  on Shopify

Easy to install and set up. Comes with all the options you need for a high converting store. Plus their customer support is world class, fast and pleasant to deal with. World class experience using UpCart!

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