UpCart—Cart Drawer Cart Upsell logo

Customer reviews: UpCart—Cart Drawer Cart Upsell

Reviews (994)

Overall rating
4.8

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Pawsome Brush

Aug 31, 2024  on Shopify

Solid support team, worked with Michelle and we were able to come to a reasonable solution. Honestly more helpful than shopify support since these guys actually know their software.

Diamoray

Aug 30, 2024  on Shopify

Best Cart app there is, has all the features, really cant go wrong, helpful and friendly customer service, the best!

Yourstorepro

Aug 28, 2024  on Shopify

Amazing app. Has all the things I need for upsells. Would be nice if you guys give 30 days trial period instead of 14 :)

FemmeVilla

Aug 28, 2024  on Shopify

Well I had an issue setting up my upsell I contacted support within 2 minutes they responded and I was able to fix the problem thanks to Michelle.

BUIJO

Aug 28, 2024  on Shopify

Amazing help by Michelle, she did everything to help me customize my cart to my liking. Thank you for the exceptional customer service !

Auro Essentials

Aug 27, 2024  on Shopify

Just installed it on our store, and the process was super simple and straightforward. The support team has been fantastic—quick to respond and incredibly helpful throughout the setup. Excited to see how this helps increase our cart size!

Carrot & Stick

Aug 27, 2024  on Shopify

Patti has been very helpful with setting up the widget. She is very responsive and problem solver which is most appreciated. Thanks!

Paws For Gifts

Aug 25, 2024  on Shopify

I want to express my sincere gratitude to Jacinda from your customer service team. Her assistance was exceptional, and she provided the most helpful, concise, and accurate support I've ever received from a Shopify app company. Her expertise and efficiency were truly impressive. Thank you for having such a valuable team member!

Looshi

Aug 24, 2024  on Shopify

Great app, have been using for a while now. Always available to quickly solve any issues. Highly recommend.

NotoriaShop

Aug 23, 2024  on Shopify

Really helpful app! Michelle from customer support really made an effort to address the issue i had.

errival

Aug 23, 2024  on Shopify

Great app , all the features you need for upsells on your cart/cart drawer. Also has a second app called Aftersell for your checkout upsells also. Staff always on hand to help if you get stuck on something. Would recommend!

Pesado

Aug 19, 2024  on Shopify

I've had 2 issues that the team helped me with instantly over the past 2 days. Their response time was extremely fast and had multiple people working on the issue to resolve within minutes! Couldn't recommend these guys enough.

OCATI

Aug 18, 2024  on Shopify

Great support. Support solved my technical problem with upcart bugging on mobile. I couldnt scroll anymore and there was a beam on the right side. The team directly helped me out.

Luxara

Aug 17, 2024  on Shopify

Had a problem getting some of my settings to work, so i contacted live chat and got paired with Michelle. She responded very quick, resolved my issue within minutes and even gave me some recommendations. Amazing customer service and software.

onewith

Aug 14, 2024  on Shopify

UpCart saved the day for us; offering a much more reasonably priced dynamic cart solution for our Shopify store. Not to mention the exceptional customer service....Cameron was nothing short of phenomenal. During our initial call, Cameron not only guided us through the setup but also had our cart ready to go live by the time we finished the call. His expertise and dedication are the gold standard for app sales reps! If you’re looking for a powerful, reasonably priced dynamic cart solution with top-tier support, UpCart is the way to go. We couldn’t be happier!

Curlytops

Aug 08, 2024  on Shopify

Dom answered all of my stupid questions and was super helpful during the installation process of UpCart.

Natura&Bontà

Aug 08, 2024  on Shopify

We have been using this app for months and we are enjoying it. The support is very helpful in solving the problems we have presented. Recommended, thanks

Joga Bonito

Aug 07, 2024  on Shopify

Mark from UpCart was so fast and professional. Probably some of the best customer experience I have had from an app on the Shopify store.

Fourhike Outdoors

Jul 30, 2024  on Shopify

This is a must-have app for all stores. It has significantly increased my AOV, and the customer service is excellent! Highly recommend it!

FastrLabs

Jul 29, 2024  on Shopify

Perfect and quick custommer support. Opened the chat and asked if they could help me with an issue and within couple of hours, while I was having lunch, they fixed the code and fixed the issue. I just sent them a message with a screenshot so they could understand the problem I had. Very good app (a must for any store or brand) and customer support. Thank you John.

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