UpCart—Cart Drawer Cart Upsell logo

Customer reviews: UpCart—Cart Drawer Cart Upsell

Reviews (994)

Overall rating
4.8

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

LeMora

Jun 23, 2024  on Shopify

The customer service here is A1!! My customer service rep (Patti) was absolutely superb!! She knew exactly how to walk me to getting my problem fixed and I can say she knows her stuff!! I would definitely recommend people to use UpCart!! Thank you again Patti!!!

Kiddo Lingo

Jun 22, 2024  on Shopify

Great app, great support. This app has immensely helped my AOV. Even if its just a few extra dollars from shipping protection each sale or bundling with other products, this app is a no brainer. I had a couple of issues with the load time lagging on my theme however support were prompt and had multiple solutions which fixed it in no time. Its great to have an app that is easy to use, works, increases profit, and has great support. Highly recommend. Thanks to Mark and Michelle for their assistance.

Platinum Racing Products

Jun 18, 2024  on Shopify

App works super well and tech support helped me configure the app with a few other apps we currently use also!

Golf Course Lawn Store

Jun 15, 2024  on Shopify

Cart was very easy to install and integrate with our existing theme. It's already increasing average order value and saving our customers time since they get what they need conveniently. HIGHLY recommended.

BlueRidge Co.

Jun 13, 2024  on Shopify

Very intuitive app that has paid for itself in upsells and increased conversion rates! Highly recommend!

FreshyFan

Jun 04, 2024  on Shopify

rarely impressed, smooth application , good customer service. Mark you're legend bro knows exactly what he is doing! great work.

WhatUNeedOnline

May 30, 2024  on Shopify

I would recommend this app, it offers great value and has great customer value with a support team that responds quickly and helpfully!

Ancestral Cosmetics

May 07, 2024  on Shopify

Easy to install and set up. Comes with all the options you need for a high converting store. Plus their customer support is world class, fast and pleasant to deal with. World class experience using UpCart!

Fresh Frenzy

May 03, 2024  on Shopify

Excellent app, excellent features and excellent customer support. Really simple to use. The cart looks great. Converts very well too. and customer service is always there to help when needed.

Little Wonder Explorer

Apr 30, 2024  on Shopify

UpCart has increased our AOV and has given the customer a better cart experience. I had a question how to change the check out button text and Mark from UpCart helped me within a minute. Great App and great service!

Six by Eleven

Apr 26, 2024  on Shopify

I INSTALLED THIS APP YESTERDAY AND GOT LIKE 10 ORDERS AFTER INSTALLING IT. THE APP CHARGED ME THE MONTHLY SUBSCRIPTION WHICH IS FAIR BUT IT ALSO CHARGED ME A "USAGE FEE" WHICH IS NOT MENTIONED ANYWHERE. I SUBSCRIBED TO THE 15$ PLAN FOR 50 ORDERS. THIS APP CHARGED ME $90. THIS IS RIDICULOUS FOR 10 ORDERS.

The Barrel Tap

Apr 24, 2024  on Shopify

Patti was one of the best customers services person we have ever worked with. Not only she took a call at 8PM but helped us get set up in 30 minutes things that would take us few hours to get set up properly and run smoothly. Highly recommend this app just based on the support we got today.

Buddies Pet Shop

Apr 23, 2024  on Shopify

BE VERY CAREFUL USING THIS APP!! Will cause double counting in your analytics impacting audience signals and remarking efforts. When I notified them, they provided an obscure code with no guidance on implementation. When I asked for help, they told me to hire an app developer. I would think twice before using this app as it will impact your analytics (something we all rely on heavily in e-commerce).

My Store

Apr 23, 2024  on Shopify

Got a reply from Patti and Mark within a couple of minutes of sending a message and helped straight away, Great app and awesome customer service! would definitely recommened UpCart!

ActionGlow™

Apr 22, 2024  on Shopify

Worked with Mark from the customer service team to best match our original cart design and he nailed it. Mark has been assisting me all day fixing and tweaking small lines of code to create a quality cart design with many upselling features! So far the experience with UpCart and their team has been great!

Henning Eyewear

Apr 16, 2024  on Shopify

Very nice support team who helped me with all my questions. A very nice way to increase AOV aswell, recommend.

JETx

Apr 13, 2024  on Shopify

The best way to keep customers interested while they are on your cart. Support team is excellent as well. 5 stars!

Block Party Cards

Apr 11, 2024  on Shopify

My theme has a slide out drawer but lacks functionality like upsells, and the cart reserve timer which are critical for driving urgency and upsells. Highly recommend you give it a try.

Comfy Simplicity

Apr 11, 2024  on Shopify

Mark was really helpful in assisting me with my requests regarding the cart. I enjoy this app because it works seamlessly with my store.

PAGERIE

Apr 11, 2024  on Shopify

This app is great for upselling! It offers a wide range of features, including add-ons, free shipping calculation, and an announcement bar. The support team is incredible and provided invaluable assistance with integrating the app into our cart, which needed to align with our specific design chart. I highly recommend it!

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