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Customer reviews: UpCart—Cart Drawer Cart Upsell

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (1,051)

Overall rating
4.8

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

The Energy Group NZ Limited

Nov 21, 2024  on Shopify

Highly Recommend UpCart! The drawer cart upsell functionality in UpCart is very easy to use and features a clean, well-designed interface. It integrates seamlessly with my existing theme and has significantly improved the overall look and feel of my drawer cart. The app also offers a wide range of additional features that I’m excited to explore, making it a great addition to any Shopify store. What truly sets this app apart is its exceptional support team. They went above and beyond to help me resolve an issue I encountered, providing prompt and effective assistance. I’m very happy with UpCart and would definitely recommend it to anyone looking for a reliable, feature-rich upsell solution.

Soulvara

Nov 21, 2024  on Shopify

Hailey was very quick to respond to me and she was very patient with a complex problem I was having. This app has made me a lot of extra money and is extremely easy to use.

Dalcino

Nov 14, 2024  on Shopify

I had an issue with the shipping protection. And Dom help me out within 5 minutes. Thanks Dom. 5 stars for sure. Upcart itself is also really good for the revenue. Recommend it to everyone. The app definately pays for itself. Even if it was double the money!

SkinGlowUp✨Microneedling Onlineshop

Nov 13, 2024  on Shopify

Great functionallity, good support, easy to customize with CSS. I esp like the free Gift & free shipping functionality. Thanks to Michelle, Dom & Hailey from the support team who helped me to set up everything accoring to my needs.

Simeon Vintage

Nov 12, 2024  on Shopify

This app has been a major disappointment. UpCart promises increased conversion rates, but the reality is far from it. The app consistently freezes when adding more items, making it frustrating for both store owners and customers. It’s unreliable, and the lack of any custom coding or flexibility leaves much to be desired. Customer service is practically non-existent. There’s no support from any real experts, and you’re left to fend for yourself when issues arise. It’s clear that the developers are more focused on maximizing profit than providing a quality support and app. There are far better apps available with responsive support and real customization options. Save your time and money—look elsewhere!

Axiology

Nov 11, 2024  on Shopify

Jacinda from UpCart saved the day! I had spent days trying figure out how to combine Buy X, Get Y (Gift with Purchase / Reward Spend Thresholds) with subscriptions and also allow product-level discounts to apply to the subscriptions too. The solution was complex but the gist is to not use Buy X, Get Y in Shopify, but rather make a 100% off product discount with a minimum QTY of 1, make that product hidden from your store, then use UpCart to add the product to your cart. Works perfectly in all scenarios!

Honey Swim

Nov 11, 2024  on Shopify

Layout is very nice, support is taking forever to fix a simple issue. Our products won't scroll when added to cart. May have to go back to rebuy to get it working how we need to again. Update: total lack of help

GOBIO IL

Nov 11, 2024  on Shopify

great app, great Patti support! but shopify - please let the app developers to put the express buttons in the cart, it's really important.

Oli Jones™

Nov 08, 2024  on Shopify

Upcart è perfetta per chi vuole modificare in modo efficace il proprio drawer cart, inoltre il customer service è davvero efficiente e veloce.

Luxora™

Nov 08, 2024  on Shopify

Highly recommend it to those trying to increase their AOV. Many features included and great customer support that responds quickly and is very effective in helping.

Leroy's Jerky Co.

Nov 07, 2024  on Shopify

Absolutely appreciate your timely response for a time sensitive situation. Luckily the issue was on my side and not the app. The app is a game changer with customer service to match. Much gratitude, D

K'mana London

Nov 07, 2024  on Shopify

This App is amazing. 100% recommendations for all who are looking for a upcart solution. The support is fast and super helpful. Thanks

Cozy-Sock

Nov 06, 2024  on Shopify

Absolutely amazing. The support is world class and the app gives you everything you need for an awesome price.

Surf Style

Nov 06, 2024  on Shopify

UpCart is being a fundamental app in our growth. The flexibility and support are excellent. We've seen growth in not only our conversion rate, but also in AOV.

NourishNaturals

Nov 06, 2024  on Shopify

Dom was very fast and professional with his response to all my issues. He helped fix my cart and now my store generates more revenue all thanks to Dom and his great team over at UpCart. Highly recommend!

UpriseAthlete

Nov 04, 2024  on Shopify

Great app, been in ecom for a year now and upcart is by far the best for conversions. Also the customer support is fast to reply and helps fix any problems you have. Definitely worth it if you are serious about ecom.

Shela Sands

Oct 30, 2024  on Shopify

I would highly recommend this application. Very clean layout and also easy to customize. Also the customerservice is pro active and problemsolving in any way. Thanks again!

Everett & Oak

Oct 28, 2024  on Shopify

Love this app! Seamless installation and their support is amazing. Hailey helped me with some custom code and was super quick to get the job done exactly how I wanted. Highly recommend!

Vandevo

Oct 27, 2024  on Shopify

Great app with a wonderful service! When u need to change something u can always ask for help through the chat and without any problems they will help u untill u have finished ur task that u had in mind.

Signet Collection

Oct 27, 2024  on Shopify

Very good app, John helped me with a few changes I needed to make in the code and did it extremely fast on the spot.

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