UpCart—Cart Drawer Cart Upsell logo

Customer reviews: UpCart—Cart Drawer Cart Upsell

Reviews (994)

Overall rating
4.8

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Simeon Vintage

Nov 12, 2024  on Shopify

This app has been a major disappointment. UpCart promises increased conversion rates, but the reality is far from it. The app consistently freezes when adding more items, making it frustrating for both store owners and customers. It’s unreliable, and the lack of any custom coding or flexibility leaves much to be desired. Customer service is practically non-existent. There’s no support from any real experts, and you’re left to fend for yourself when issues arise. It’s clear that the developers are more focused on maximizing profit than providing a quality support and app. There are far better apps available with responsive support and real customization options. Save your time and money—look elsewhere!

Axiology

Nov 11, 2024  on Shopify

Jacinda from UpCart saved the day! I had spent days trying figure out how to combine Buy X, Get Y (Gift with Purchase / Reward Spend Thresholds) with subscriptions and also allow product-level discounts to apply to the subscriptions too. The solution was complex but the gist is to not use Buy X, Get Y in Shopify, but rather make a 100% off product discount with a minimum QTY of 1, make that product hidden from your store, then use UpCart to add the product to your cart. Works perfectly in all scenarios!

Honey Swim

Nov 11, 2024  on Shopify

Layout is very nice, support is taking forever to fix a simple issue. Our products won't scroll when added to cart. May have to go back to rebuy to get it working how we need to again. Update: total lack of help

GOBIO IL

Nov 11, 2024  on Shopify

great app, great Patti support! but shopify - please let the app developers to put the express buttons in the cart, it's really important.

Oli Jones™

Nov 08, 2024  on Shopify

Upcart è perfetta per chi vuole modificare in modo efficace il proprio drawer cart, inoltre il customer service è davvero efficiente e veloce.

Luxora™

Nov 08, 2024  on Shopify

Highly recommend it to those trying to increase their AOV. Many features included and great customer support that responds quickly and is very effective in helping.

Leroy's Jerky Co.

Nov 07, 2024  on Shopify

Absolutely appreciate your timely response for a time sensitive situation. Luckily the issue was on my side and not the app. The app is a game changer with customer service to match. Much gratitude, D

K'mana London

Nov 07, 2024  on Shopify

This App is amazing. 100% recommendations for all who are looking for a upcart solution. The support is fast and super helpful. Thanks

Cozy-Sock

Nov 06, 2024  on Shopify

Absolutely amazing. The support is world class and the app gives you everything you need for an awesome price.

Surf Style

Nov 06, 2024  on Shopify

UpCart is being a fundamental app in our growth. The flexibility and support are excellent. We've seen growth in not only our conversion rate, but also in AOV.

NourishNaturals

Nov 06, 2024  on Shopify

Dom was very fast and professional with his response to all my issues. He helped fix my cart and now my store generates more revenue all thanks to Dom and his great team over at UpCart. Highly recommend!

UpriseAthlete

Nov 04, 2024  on Shopify

Great app, been in ecom for a year now and upcart is by far the best for conversions. Also the customer support is fast to reply and helps fix any problems you have. Definitely worth it if you are serious about ecom.

Shela Sands

Oct 30, 2024  on Shopify

I would highly recommend this application. Very clean layout and also easy to customize. Also the customerservice is pro active and problemsolving in any way. Thanks again!

Everett & Oak

Oct 28, 2024  on Shopify

Love this app! Seamless installation and their support is amazing. Hailey helped me with some custom code and was super quick to get the job done exactly how I wanted. Highly recommend!

Vandevo

Oct 27, 2024  on Shopify

Great app with a wonderful service! When u need to change something u can always ask for help through the chat and without any problems they will help u untill u have finished ur task that u had in mind.

Signet Collection

Oct 27, 2024  on Shopify

Very good app, John helped me with a few changes I needed to make in the code and did it extremely fast on the spot.

SimplyKoolThings

Oct 24, 2024  on Shopify

I had a great experience with Dom from UpCart support! She was incredibly friendly and went out of her way to assist with my concerns. Dom was quick to understand the issues I was facing and worked diligently to resolve most of them. Her attentiveness and willingness to help made the whole process so much smoother. Excellent customer service – thank you, Dom!

Lehmani

Oct 22, 2024  on Shopify

Honestly, this team is amazing. I had some questions and requests for special customizations when setting up my cart and the team was very fast to help me with them. You can have a great app, but if the CS is not quick to respond and help you - you can lose money on lost sales - not the case with this app! Can't wait to see the results!

lumiies - high visibility

Oct 16, 2024  on Shopify

Very quick assistance, excellent customer service – and we're very satisfied with the app. With this app, we were definitely able to significantly increase our conversion rate.

Golf Ball God

Oct 15, 2024  on Shopify

John was super helpful and fixed my issue immediately and now i can upsell in my cart perfectly :) i would definitely recommend this app to anyone

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