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Customer reviews: Upcart—Cart Drawer Cart Upsell

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (646)

Overall rating
4.7

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Lost Loom

Sep 24, 2025  on Shopify

Very helpful in assisting me with the configuration of the upsells. Even sent me a loom video to help explain one bit. Thanks Brandon

LD Keyfinder

Sep 19, 2025  on Shopify

Michelle helped with with an issue I had and solved my problem immediately! It was late at night but she was there in the chat to help. Thank you!!

DELSEY PARIS FRANCE

Sep 16, 2025  on Shopify

Good app, good customer service HIghly recommend

Soï

Sep 11, 2025  on Shopify

The app has some great functionalities and the customer service was very kind in helping me fix some issues with translations

Scentsational Home

Sep 06, 2025  on Shopify

I installed UpCart mainly to offer rewards directly in the cart, and it's been super straightforward to set up. The interface is really easy to use, and I’ve been testing out the upsell and reward features. So far, I’ve already seen a few upsells come through, which is a great early sign. Shoutout to Hailey from the support team—she noticed I wasn’t getting anywhere with the AI bot and jumped in to help without me even asking. Really appreciated that kind of initiative!

Yamamoto Kyoto

Sep 06, 2025  on Shopify

Geweldige app! Conversie verhogend op verschillende vlakken. En de support is snel en accuraat!

Actv8

Sep 05, 2025  on Shopify

Michelle from UpCart Drawer was brilliant! She was patient, extremely helpful, and we fixed the problem quickly. I wish I had spoken to her sooner, very happy with the experience.

Nutralis

Sep 02, 2025  on Shopify

Upcart is great if you want to increase your AOV. Team is very helpful and responsive. Def recommend.

Rugby Imports

Aug 25, 2025  on Shopify

It's worked really great for us so far - with some minor issues with compatibility. Recently we had an issue with the cart drawer showing up, and initially I was directly to an ai support who only re-parroted what I'd already read in the help guide and searched on chat gpt myself. However, once I asked for an escalation, I reached Patti who was able to identify a solution very quickly. Hopefully the app continues to be compatible with our store because it offers an easy way to boost sales and show offers before checkout.

DreamCrossStitch – Cute Cross Stitch Patterns

Aug 24, 2025  on Shopify

officialalignex

Aug 22, 2025  on Shopify

Michelle did make a really good job, supporting and guiding me what i did wrong when setting up my upcart. She did a really fantastic job overall. 5 stars

Lobha Deepthis

Aug 22, 2025  on Shopify

The best cart app on Shopify App Store, period. Yes, it’s a little more expensive than others, but absolutely worth it. Front-end performance is noticeably faster than any other cart app I’ve tried, and it works right out of the box without needing a ton of tweaks. (Most other cart apps require you to manually disable Shopify’s native cart, otherwise they just stack on top as an overlay, this one handles it perfectly.) Customisation options are excellent, and the support team is genuinely outstanding- fast, patient, and willing to go the extra mile. In my very first week, they made custom adjustments for me, and since then I’ve had zero issues. Even when I caused a problem myself by changing something in my theme, Aina from their support team took the time to go through everything and help me fix it without hesitation. I’d recommend this app over any others, hands down. It simply works out of the box, and in my experience, it’s even faster than Shopify’s native cart.

Old Time Sports

Aug 20, 2025  on Shopify

Brandon was awesome!!

Paris Infini

Aug 20, 2025  on Shopify

Really great app and a great customer service!

STAYR

Aug 18, 2025  on Shopify

great reactivity, best on shopify app store

uyubeauty

Aug 18, 2025  on Shopify

Great suport from their team to me

Choppe ton maillot

Aug 17, 2025  on Shopify

Michelle was much faster to solve my problem. Thank you again! Apart from that, this application is perfect for a better conversion rate.

Rosewood Leather

Aug 14, 2025  on Shopify

Amazing service. Helped with every question I had. Even helped me add some code in. Great app and people to work with!

Spartan

Aug 10, 2025  on Shopify

Dom was very patient and helpful. Helped me solve my issues.

Solvea

Aug 06, 2025  on Shopify

Jam was very helpful!

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