UpCart App Review: Features, Pros & Cons for Shopify

Name: Upcart—Cart Drawer Cart Upsell
Brand: Shopify
SKU: shopify-upcart-cart-builder-app-by-shopify
Rating: 4.6 (718 reviews)

Customer reviews: Upcart—Cart Drawer Cart Upsell

Develop by Shopify

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (718)

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What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

Exceptional customer support, often described as prompt and helpful.
Effectively increases conversion rates and average order value (AOV).
Easy to integrate and customize with existing Shopify themes.
Provides a wide range of upsell features and functionalities.
User-friendly interface and ease of setup.

Common Concerns

Issues with pricing model, including unexpected "usage fees".
Some technical bugs, such as synchronization issues and app freezing.
Customer support occasionally perceived as slow or unsatisfactory.
Leftover code on websites after uninstallation.
Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Purrsl

Jan 08, 2026 on Shopify

Aina is fantastic—she's helped me resolve so many issues. She's the best customer service representative I've ever encountered. The software is incredibly user-friendly, and I'll definitely keep renewing my subscription.

urbanhive

Jan 05, 2026 on Shopify

THE 2.0 BRAND

Jan 05, 2026 on Shopify

Fast response, very satisfied! Would recommend 10/10! Amazing app!

Aitana Sevilla

Dec 28, 2025 on Shopify

Really good service. Very helpful and efficient.

Petal Pillow Beauty

Dec 26, 2025 on Shopify

the cart feels more modern now. Before it was just basic, now it actually encourages people to add more items.

Ko-Kow

Dec 23, 2025 on Shopify

thanks to Aina, She was extremely responsive and immediately found the problem.

Anna & Rose

Dec 22, 2025 on Shopify

great support!

Zore Premium Bursa

Dec 20, 2025 on Shopify

B Couture

Dec 15, 2025 on Shopify

Upcart is a fantastic app that gives us lots of tools to improve customer experience on-site. Support is always fast and helpful, shout-out to Aina who quickly fixed an issue we recently had with the up-sells. Would recommend for any store

angelgym

Dec 15, 2025 on Shopify

John hat einen überragenden Support geliefert. Super!

STAR KAGUNE

Dec 12, 2025 on Shopify

aina stole my heart lol good shit bruh

Mahoney Supplements

Dec 11, 2025 on Shopify

Very good customer support and app

Getme

Dec 10, 2025 on Shopify

Hailey fixed the issue very quickly. Thanks so much

zita-candle

Dec 10, 2025 on Shopify

My experience with UpCart has been great so far. Jam made the whole process easy. I really appreciate the fast and friendly support!

Caliathletics sp. z o.o.

Dec 08, 2025 on Shopify

Always quick with helping out! Good product, increased conversion

Nora Amsterdam

Dec 08, 2025 on Shopify

I was helped very quickly and well!

Esteé Paris

Dec 05, 2025 on Shopify

allglorytogodstore

Dec 04, 2025 on Shopify

Amazing 24/7 customer service!

Ciara Boutique

Dec 02, 2025 on Shopify

John helped me with my problem and solved it in 5 min! Thanks, awesome team and product!

Selva Moda

Dec 01, 2025 on Shopify

Always a great service to help and solve issues right away! Very happy with the service of Upcart. Thanks!