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Customer reviews: UpCart—Cart Drawer Cart Upsell

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (691)

Overall rating
4.8

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Fresh Frenzy

May 03, 2024  on Shopify

Excellent app, excellent features and excellent customer support. Really simple to use. The cart looks great. Converts very well too. and customer service is always there to help when needed.

Little Wonder Explorer

Apr 30, 2024  on Shopify

UpCart has increased our AOV and has given the customer a better cart experience. I had a question how to change the check out button text and Mark from UpCart helped me within a minute. Great App and great service!

Six by Eleven

Apr 26, 2024  on Shopify

I INSTALLED THIS APP YESTERDAY AND GOT LIKE 10 ORDERS AFTER INSTALLING IT. THE APP CHARGED ME THE MONTHLY SUBSCRIPTION WHICH IS FAIR BUT IT ALSO CHARGED ME A "USAGE FEE" WHICH IS NOT MENTIONED ANYWHERE. I SUBSCRIBED TO THE 15$ PLAN FOR 50 ORDERS. THIS APP CHARGED ME $90. THIS IS RIDICULOUS FOR 10 ORDERS.

The Barrel Tap

Apr 24, 2024  on Shopify

Patti was one of the best customers services person we have ever worked with. Not only she took a call at 8PM but helped us get set up in 30 minutes things that would take us few hours to get set up properly and run smoothly. Highly recommend this app just based on the support we got today.

Buddies Pet Shop

Apr 23, 2024  on Shopify

BE VERY CAREFUL USING THIS APP!! Will cause double counting in your analytics impacting audience signals and remarking efforts. When I notified them, they provided an obscure code with no guidance on implementation. When I asked for help, they told me to hire an app developer. I would think twice before using this app as it will impact your analytics (something we all rely on heavily in e-commerce).

My Store

Apr 23, 2024  on Shopify

Got a reply from Patti and Mark within a couple of minutes of sending a message and helped straight away, Great app and awesome customer service! would definitely recommened UpCart!

ActionGlow™

Apr 22, 2024  on Shopify

Worked with Mark from the customer service team to best match our original cart design and he nailed it. Mark has been assisting me all day fixing and tweaking small lines of code to create a quality cart design with many upselling features! So far the experience with UpCart and their team has been great!

Henning Eyewear

Apr 16, 2024  on Shopify

Very nice support team who helped me with all my questions. A very nice way to increase AOV aswell, recommend.

JETx

Apr 13, 2024  on Shopify

The best way to keep customers interested while they are on your cart. Support team is excellent as well. 5 stars!

Block Party Cards

Apr 11, 2024  on Shopify

My theme has a slide out drawer but lacks functionality like upsells, and the cart reserve timer which are critical for driving urgency and upsells. Highly recommend you give it a try.

Comfy Simplicity

Apr 11, 2024  on Shopify

Mark was really helpful in assisting me with my requests regarding the cart. I enjoy this app because it works seamlessly with my store.

PAGERIE

Apr 11, 2024  on Shopify

This app is great for upselling! It offers a wide range of features, including add-ons, free shipping calculation, and an announcement bar. The support team is incredible and provided invaluable assistance with integrating the app into our cart, which needed to align with our specific design chart. I highly recommend it!

Wasserfilteroase

Apr 08, 2024  on Shopify

This is the best cart upsell app that I've found. It has great features, looks clean and helps us improve our AOV. The support team is excellent and even assisted with customizing our cart's appearance.

Spacescape

Apr 07, 2024  on Shopify

UpCart has transformed my store! It's increased my average order value, boosted conversions, and looks so sleek and professional. Plus, the support team is AMAZING. Quick, helpful, and always happy to go the extra mile. This app is a no-brainer!

Paws Cart

Apr 06, 2024  on Shopify

Great app! It has a lot of valuable features. Really customizable. The support team has extremely fast reply speed, and they're very knowledgeable about how to fix problems & errors.

larsenmode

Apr 02, 2024  on Shopify

I am really impressed with this app and the extraordinary service I received! Patti has been incredibly helpful to me. Her expert guidance has greatly enhanced my experience with the app. The app itself is very user-friendly and intuitive, making it easy to navigate and achieve my goals. With Patti's help, I was able to clarify my goals and was put on the right path to achieve them. Her kindness and patience really made the difference for me. I highly recommend this app to anyone looking for an effective way to reach their goals, and Patti has only made my experience even more positive. Thank you, Patti and the team behind this great app!"

UGG Since 1974

Mar 31, 2024  on Shopify

Klaviyo users beware - please reconsider using this app if you also use Klaviyo for your abandoned cart emails. Once you install this app, Klaivyo will no longer be able to see the scripts for adding to cart. It took us weeks to work out what the issue was (and thousands lost in revenue) before we worked out it was this app. When I contacted support about the issue, they actually knew about the issue but they don't let you know at install. I don't normally leave 1 star reviews but the coding on this app really impacted our store negatively. Support should offer to install this properly with custom coding for those customers using Klaviyo.

LIMINEO

Mar 31, 2024  on Shopify

Patti was extremely helpful in resolving my issue, and overall this is a great app. Probably the best cart drawer app in my eyes.

Ultreza

Mar 31, 2024  on Shopify

This app is great and the response time is excellent. I am able to resolve any issues (rarely any) in a timely manner.

ICEONHER®

Mar 30, 2024  on Shopify

We saw an instant increase in conversion rate after installing the app . Customer service has been available to us throughout our journey too. Amazing app

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