Michelle helped with with an issue I had and solved my problem immediately! It was late at night but she was there in the chat to help. Thank you!!

This is a good app and the team provide good customer service. I wish it was a bit easier to set up (for us non-techies) but other than that happy with it.

The app has some great functionalities and the customer service was very kind in helping me fix some issues with translations

I installed UpCart mainly to offer rewards directly in the cart, and it's been super straightforward to set up. The interface is really easy to use, and I’ve been testing out the upsell and reward features. So far, I’ve already seen a few upsells come through, which is a great early sign. Shoutout to Hailey from the support team—she noticed I wasn’t getting anywhere with the AI bot and jumped in to help without me even asking. Really appreciated that kind of initiative!

The app has some good functionalities but also some pretty bad issues. We have had issues with not being able to control the rewards properly for different markets using different languages and currencies. And support seems to not really know much and just asks you to try out different things and hope for them to work.. Keeping an eye out for something better

Michelle from UpCart Drawer was brilliant! She was patient, extremely helpful, and we fixed the problem quickly. I wish I had spoken to her sooner, very happy with the experience.

Upcart is great if you want to increase your AOV. Team is very helpful and responsive. Def recommend.

It's worked really great for us so far - with some minor issues with compatibility. Recently we had an issue with the cart drawer showing up, and initially I was directly to an ai support who only re-parroted what I'd already read in the help guide and searched on chat gpt myself. However, once I asked for an escalation, I reached Patti who was able to identify a solution very quickly. Hopefully the app continues to be compatible with our store because it offers an easy way to boost sales and show offers before checkout.

Michelle did make a really good job, supporting and guiding me what i did wrong when setting up my upcart. She did a really fantastic job overall. 5 stars

The best cart app on Shopify App Store, period. Yes, it’s a little more expensive than others, but absolutely worth it. Front-end performance is noticeably faster than any other cart app I’ve tried, and it works right out of the box without needing a ton of tweaks. (Most other cart apps require you to manually disable Shopify’s native cart, otherwise they just stack on top as an overlay, this one handles it perfectly.) Customisation options are excellent, and the support team is genuinely outstanding- fast, patient, and willing to go the extra mile. In my very first week, they made custom adjustments for me, and since then I’ve had zero issues. Even when I caused a problem myself by changing something in my theme, Aina from their support team took the time to go through everything and help me fix it without hesitation. I’d recommend this app over any others, hands down. It simply works out of the box, and in my experience, it’s even faster than Shopify’s native cart.