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Customer reviews: UpCart—Cart Drawer Cart Upsell

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (668)

Overall rating
4.8

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

ZORENA

Jul 20, 2025  on Shopify

Very good app! customer service is quickly available, Patti helped me solve all my headache issues very fast! I highly recommend !!

Solsera

Jul 19, 2025  on Shopify

UpCart has the best cart drawer UI and functionality I’ve used so far, very clean and great features. I have used it on many stores over the past 2 years. It's fast too, which is very important. That said, support can be a mixed bag. They use non-technical customer facing support agents that seem to lean heavily on internal docs, which can be frustrating if you're used to apps like JudgeMe or Replo where support are technical and will immediately dive into your code directly. They have to escalate cases to their technical team which can take a while. Recently when I had an issue with the cart not showing on about 20% of loads, it took three days before the technical team confirmed it was a theme issue and not related to the app, something I think could’ve been confirmed faster. This is not to fault the support agents themselves as they are amazing, very kind and helpful and do their best with what they have. Still, the app itself works great and does what I need once set up. Just be ready to be a bit more hands-on, and potentially risk having some bugs for a few days if anything breaks.

MOMNTS

Jul 17, 2025  on Shopify

So far I’m really impressed with UpCart. The layout is super clean and intuitive, which made setup a breeze. I’ve run into a couple of hiccups, but every time support—whether through the AI or a real person—handled it quickly. My store’s not live yet, so I can’t speak to results just yet, but the experience has been smooth and I’m excited to see how it performs once we launch.

Zamage

Jul 14, 2025  on Shopify

The Cart does not send ATC data over to Klaviyo resulting in thousands of dollars in lost revenue. Still cant get any support from them to fix this issue.

Secret Woods

Jul 01, 2025  on Shopify

Whoever is deciding whether to add this app to your store, just do it. It’s very functional. In my case, I needed a countdown timer that follows the customer from the collection page to the product page, then to the cart and checkout, showing when a sale would expire. I originally thought this app had that built in, but it didn’t. I tried adding my own code to UpCart, but it didn’t work. Luckily, the team (Brandon, Laura, and the devs) stepped in. After a few back and forth messages, they created a perfectly working custom solution for me. I really hope they add this functionality as a built-in feature in the future. In the meantime, I highly recommend reaching out to their support team. They are fast, responsive, and genuinely helpful. I wish my own customer service was this good. Huge shoutout to Laura and Brandon for making it happen. Cheers!

Kissede

Jun 30, 2025  on Shopify

I installed UpCart to help boost my average order value, and it worked extremely well. The upsell features are super easy to set up and made a noticeable difference right away. I’ve seen a clear bump in AOV since adding it to my store. Definitely worth trying if you're looking to get more out of each order. Patti went out of way to help me resolve my issue and i would HIGHLY recommend this app!

Camp Snap Screen Free Digital Camera

Jun 30, 2025  on Shopify

Amazing technical support. I had an issue with my theme's compatibility and I got through to a REAL person from the company. They didn't waste my time and they are actively fixing the issue. We're using a lesser used theme and most companies would have had some off shore support who would just give up after wasting my time with useless unrelated questions. Highly recommend giving ROKT your business. This is how business should be done!

Flouresence

Jun 29, 2025  on Shopify

Amazing support system! They are really helpful especially when I am looking a setting and I can't find it. Love it!

MORNINGTON THREADS

Jun 28, 2025  on Shopify

I ran into an issue setting up stacking discounts but found a workaround with UpCart's flexible discount rules. The app made it easier to offer tiered deals to customers in a single checkout. Setup was pretty intuitive overall. I wish the stacking options were more obvious, but once I figured it out it worked well. Support was also responsive when I reached out.

Luxovre

Jun 27, 2025  on Shopify

Lillian from UpCart support team was the best thing that happened to my life! She was super kind and understanding of my situation and made sure I was set up correctly. She made sure to answer all my questions and provided me with extra information. She also checked my store from her side to make sure everything was working properly. Thank you so much!

Prafia

Jun 26, 2025  on Shopify

Great support! I had some issues with the cart drawer not working properly on the Sense theme, but Michelle quickly helped me get everything resolved. Really happy it's now fully compatible. Thanks again!

Pangama Jewelry

Jun 23, 2025  on Shopify

I switched to UpCart because I wanted a cleaner, better-looking cart design—and it delivered right away. I started seeing better results on day one compared to the apps I was using before. Setup was smooth, and the support has been perfect. Shoutout to Brandon for being super helpful whenever I had questions. Highly recommend if you're looking to improve your cart experience.

Cool Kids Sticker Co.

Jun 20, 2025  on Shopify

I have just installed and set up this APP and half an hour in I am already obsessed! Wow! So many great functions. This is going to be good. So easy to set up. Customer service so helpful. But I did this mostly myself (which is rare!)

HeatHoody

Jun 18, 2025  on Shopify

Very good workingly app, the customer service expert John helped very well and made sure that the small problem was solved in a very fast way. You can customize a lot on this app what is perfect!

SpallaComfort

Jun 05, 2025  on Shopify

Top rien à dire d'autre j'utilise que cette app pour mon panier j'ai jamais eu besoin d'aller voir ailleur

The Sydney Art Store

Jun 01, 2025  on Shopify

I recently discovered the amazing app by this company that offers a side cart option for my website and I couldn't be happier with it! This app has truly revolutionized my online store and has significantly improved my customer's shopping experience. First and foremost, the installation process was a breeze. The instructions were easy to follow and I was able to set up the side cart in just a few minutes. The app seamlessly integrates with my website and looks sleek and professional. The side cart itself is incredibly helpful for my customers. It allows them to easily view and manage their items without having to constantly go back and forth between pages. This has not only saved my customers time but has also increased my sales as they are able to add more items to their cart without any hassle. Overall, I highly recommend this company and their side cart app to anyone looking to enhance their website's functionality. It's user-friendly, customizable, and the customer service is top-notch. Thank you for providing such an excellent app! Five stars all the way!

PURE

May 26, 2025  on Shopify

Absolutly love Upcart, so easy to use! The support is also great, even at 5 am in the morning they will help you! My businesses generated so much more revenue just with upcart

Shogue

May 19, 2025  on Shopify

This app increased my Conversion and AOV quickly. The app is very easy to use and it haves so many features that's it's almost guaranteed that you will experience the same results that I did. Their support is fast as well and help with literally anything. I wanted to add something below the add to cart and Aina helped me fix that quickly. Thanks for such a great app!

luxro

May 18, 2025  on Shopify

I was very confused when I start using this app then I reached out to the customer service team for further help Patti was one of the customer service team member she was amazing Teach me every thing step by step even send me video how to fix thing in app highly recommend this app

Poplight

May 14, 2025  on Shopify

Brandon was so incredibly helpful and helped me problem solve with intense detail until we figured out the problem!

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