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Customer reviews: Upcart—Cart Drawer Cart Upsell

Develop by Shopify

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (690)

Overall rating
4.6

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Bikeair.dk

Dec 21, 2025  on Shopify

We are using Upcart Cart Drawer and have generally been very satisfied with the app. It is stable, easy to configure, and has contributed positively to our conversion rate through effective in-cart upselling. That said, it is important to be aware of the app’s pricing model. Upcart Cart Drawer charges based on the total number of orders during a given period, not only the orders that are directly influenced or generated through the cart drawer itself. In our view, this is a somewhat creative interpretation of what should form the basis for billing and may come as a surprise if you expect to pay only for the value the app directly delivers. Overall, it is a strong app with solid performance, but we recommend reviewing the billing model carefully before scaling its usage.

B Couture

Dec 15, 2025  on Shopify

Upcart is a fantastic app that gives us lots of tools to improve customer experience on-site. Support is always fast and helpful, shout-out to Aina who quickly fixed an issue we recently had with the up-sells. Would recommend for any store

Reclaim Active

Dec 11, 2025  on Shopify

Great app, easy to customize the cart and customer service is great! Had help by Lilllian who was swift to answer and help me, nothing at fault there! But I do fint the monthly subscription expensive which is why im giving it 4 stars. Looking for a cheaper alternative for this reason.

zita-candle

Dec 10, 2025  on Shopify

My experience with UpCart has been great so far. Jam made the whole process easy. I really appreciate the fast and friendly support!

Reindersshop

Dec 03, 2025  on Shopify

Good app but does not work in my multi-market, multi-language and multi-TLD setup. Support is AI bot.

Selva Moda

Dec 01, 2025  on Shopify

Always a great service to help and solve issues right away! Very happy with the service of Upcart. Thanks!

Blinkie Pets

Nov 29, 2025  on Shopify

great! she's really helpful and friendly nice to help me with my concern. also made sure everything went smoothly

Nefertem

Nov 28, 2025  on Shopify

Customer service is very quick and helpful. The app works great. I believe that it helps with getting people over our free shipping threshold because of the free shipping bar and I like being able to offer add-ons right in the cart. It's a bit pricey and we've considered having to cancel it because of it, but for now, we're keeping it. Satisfied customers.

Nuku

Nov 27, 2025  on Shopify

Mark and Lillian helped me troubleshoot a pesky bug right during our Black Friday campaigns and push a temporary fix really fast. Thanks team!

Aristoswear

Nov 27, 2025  on Shopify

Es una aplicacion excelente para gestionar el carrito, muy facil de usar y con muchas preconfiguraciones funcionales.

Smoking Mama CBD

Nov 27, 2025  on Shopify

When i try to install it and select the prowth plan, i get an error tha says: Unable to load pricing. can help?

Marijke Mode

Nov 25, 2025  on Shopify

Haily went above and beyond to fix our problem, I am curious how the app will improve the AOV, will keep you posted.

Forty-Six Ten Apparel Co.

Nov 24, 2025  on Shopify

super great and helpful! really helped our customers know in a clean and minimal way what they were earning to boost our conversion rates!

Luxe & Ledger

Nov 16, 2025  on Shopify

Everything is just great, app is compatible with other app and discount, and they bring us money on daily basis, everyone who use it, know what I am talking about.

Curly'N'Covered

Nov 12, 2025  on Shopify

Amazing support. I had problems to find the correct fields in the Dashboard. Michelle helped me very quickly. I really recommend Upcart.

Lioriana

Nov 05, 2025  on Shopify

Jeswin provided excellent support, very responsive, patient, and thorough in troubleshooting my issue. He took the time to explain every step clearly and made sure I understood the setup process. Even though the issue turned out to be on my end, his guidance helped me find the right solution quickly. Great customer service experience!

Melanth

Nov 03, 2025  on Shopify

That's the best support representative I been talking to. Everything went so smooth and my Cart Drawer is awesome now. Thank you Laura :)

BINS AND BOXES

Oct 23, 2025  on Shopify

Do not use it if you have multiple languages in your shop. The app has no translation possibilities included. You can only use translate and adapt which is highly limited in metafield data and will therefore not solve your problem. Very sorry, but unfortunately I cannot recommend this app. Support was also not bringing up any solutions that are applicable.

Cherish - Co.

Oct 21, 2025  on Shopify

I had some questions due to my ATC, but they helped me very quick and even did some overdelivery, very happy! Happy customer!

B.L

Oct 17, 2025  on Shopify

The team was super helpful! Laura helped me fix my cart issue so quickly really appreciate her support, everything’s working perfectly now!

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