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Customer reviews: Upcart—Cart Drawer Cart Upsell

Develop by Shopify

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (677)

Overall rating
4.7

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Reindersshop

Dec 03, 2025  on Shopify

Good app but does not work in my multi-market, multi-language and multi-TLD setup. Support is AI bot.

Selva Moda

Dec 01, 2025  on Shopify

Always a great service to help and solve issues right away! Very happy with the service of Upcart. Thanks!

Blinkie Pets

Nov 29, 2025  on Shopify

great! she's really helpful and friendly nice to help me with my concern. also made sure everything went smoothly

Nefertem

Nov 28, 2025  on Shopify

Customer service is very quick and helpful. The app works great. I believe that it helps with getting people over our free shipping threshold because of the free shipping bar and I like being able to offer add-ons right in the cart. It's a bit pricey and we've considered having to cancel it because of it, but for now, we're keeping it. Satisfied customers.

Nuku

Nov 27, 2025  on Shopify

Mark and Lillian helped me troubleshoot a pesky bug right during our Black Friday campaigns and push a temporary fix really fast. Thanks team!

Aristoswear

Nov 27, 2025  on Shopify

Es una aplicacion excelente para gestionar el carrito, muy facil de usar y con muchas preconfiguraciones funcionales.

Smoking Mama CBD

Nov 27, 2025  on Shopify

When i try to install it and select the prowth plan, i get an error tha says: Unable to load pricing. can help?

Marijke Mode

Nov 25, 2025  on Shopify

Haily went above and beyond to fix our problem, I am curious how the app will improve the AOV, will keep you posted.

Forty-Six Ten Apparel Co.

Nov 24, 2025  on Shopify

super great and helpful! really helped our customers know in a clean and minimal way what they were earning to boost our conversion rates!

Luxe & Ledger

Nov 16, 2025  on Shopify

Everything is just great, app is compatible with other app and discount, and they bring us money on daily basis, everyone who use it, know what I am talking about.

Curly'N'Covered

Nov 12, 2025  on Shopify

Amazing support. I had problems to find the correct fields in the Dashboard. Michelle helped me very quickly. I really recommend Upcart.

Lioriana

Nov 05, 2025  on Shopify

Jeswin provided excellent support, very responsive, patient, and thorough in troubleshooting my issue. He took the time to explain every step clearly and made sure I understood the setup process. Even though the issue turned out to be on my end, his guidance helped me find the right solution quickly. Great customer service experience!

Melanth

Nov 03, 2025  on Shopify

That's the best support representative I been talking to. Everything went so smooth and my Cart Drawer is awesome now. Thank you Laura :)

BINS AND BOXES

Oct 23, 2025  on Shopify

Do not use it if you have multiple languages in your shop. The app has no translation possibilities included. You can only use translate and adapt which is highly limited in metafield data and will therefore not solve your problem. Very sorry, but unfortunately I cannot recommend this app. Support was also not bringing up any solutions that are applicable.

Cherish - Co.

Oct 21, 2025  on Shopify

I had some questions due to my ATC, but they helped me very quick and even did some overdelivery, very happy! Happy customer!

B.L

Oct 17, 2025  on Shopify

The team was super helpful! Laura helped me fix my cart issue so quickly really appreciate her support, everything’s working perfectly now!

Ginecol

Oct 14, 2025  on Shopify

I’ve been using UpCart for a while, and the app itself has potential — but the customer service is absolutely terrible. They take forever to respond (if they even reply at all), and when they do, the answers are generic and unhelpful. It feels like they don’t actually read what you write or care about solving your issue. I’ve spent hours trying to fix simple problems that should have been resolved in minutes if proper support existed. Definitely not what you expect from a paid Shopify app.

Kleva Range | Life Just Got Better

Sep 29, 2025  on Shopify

I’ve had the opportunity to see John’s work on advanced JavaScript projects through Upcart, and what stands out the most is his speed in approaching and solving problems. He doesn’t waste time overcomplicating things—he’s able to look at an issue, quickly understand what’s going on under the hood, and then move straight into building a solution. This makes him a great fit for situations where time is limited and results are needed fast. John’s strength lies in his ability to break down complex JavaScript logic into smaller, more manageable parts. Instead of trying to brute force fixes, he works step by step, testing along the way, which gives his solutions a solid foundation. For example, when tackling asynchronous programming challenges, he quickly identifies whether callbacks, promises, or async/await is the right approach and then implements it cleanly. This efficiency doesn’t just save time—it also reduces the risk of introducing bugs down the line. That being said, his speed doesn’t come at the cost of readability. His code is usually straightforward and easy to follow, which is especially useful when collaborating with others or passing projects along. He also has a good habit of leaving things in a state that makes future updates easier, which is something many developers overlook when they’re working quickly. In terms of debugging, John is equally fast. He has a strong sense for where problems are likely to be, and he doesn’t spend long hours chasing errors blindly. Instead, he uses a combination of testing tools, console logging, and systematic isolation of functions to zero in on the problem area. This methodical approach makes him not only quick but also reliable—fixes are thorough rather than temporary. One area where John could grow is perhaps in slowing down at times to add more documentation or explanations alongside his work. While his code is readable, a little extra context would make it even more accessible for people new to the project. But overall, this is a minor trade-off for the speed and effectiveness he brings to the table. Using Upcart with John’s contributions has been a solid experience. The app feels smoother, and it’s clear that his ability to quickly solve advanced JavaScript issues plays a role in that. He’s someone you can count on when complex tasks arise and deadlines are tight. If you’re looking for a developer who can strike a balance between speed, reliability, and clean JavaScript implementation, John is a strong choice. He’s not just fast—he’s consistent, practical, and focused on getting things working the right way.

Stardoe Studio

Sep 29, 2025  on Shopify

I'm newish to Shopify and was confused about how the app worked. I ended up getting such quick and great customer service from the UpCart team. Totally a complete 180. Brandon and the team were truly so helpful!

Achilles Shields

Sep 28, 2025  on Shopify

Great app. Brandon chat support guy I got couldn't have provided me with a better service. Super polite, helpful, and most important fast and professional. Definitely recommend

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