UpCart—Cart Drawer Cart Upsell logo

Customer reviews: UpCart—Cart Drawer Cart Upsell

Reviews (994)

Overall rating
4.8

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Sameo

Feb 19, 2025  on Shopify

Best cart app, makes it easy to increase the AOV, and offers a wide range of customization options. Great support

CLESHY

Feb 17, 2025  on Shopify

Hailey the team are brilliant super supportive and ready to help. I was having an issue with my cart draw. They were support detailed with their investigation and resolved my issue. This happened just before a new product launch too so they saved me going back to the client with disappointing news we would have to delay. 5-stars!!!

PURPLE ROSE SUPPLY®

Feb 17, 2025  on Shopify

Amazing support team! Their AI support bot is probably the best I've seen on a shopify app. Needed a little more support outside of the bot's capabilities and a support agent named Jacinda helped me work everything out flawlessly. Highly recommend this app

Wello

Feb 16, 2025  on Shopify

I always recommend this app to fellow biz owners because it's the go to cart customization app I've used that delivers great support and results. Michelle has been very helpful in gathering helpful resources and also sometimes give good suggestions that our business could use. Definitely recommend!

Zahir the Label

Feb 01, 2025  on Shopify

This app stood out to me because it had a mark "built for shopify". Truly everything works perfect and the service? top notch. John was very quick to help me out with the few additions I wanted to add to my cart. 10/10 Recommend!

LoveLash

Jan 22, 2025  on Shopify

super fast and clear help, never had such a quick customer service experience! thank you so much! best app ever for shopify!

Kurvenjunkie

Jan 19, 2025  on Shopify

The support is excellent and very quick. The app is easy to understand and set up, and I’m looking forward to hopefully increasing my revenue with it soon.

Dunnes

Jan 16, 2025  on Shopify

Lillian is very quick and efficient! She replied with a video to make it simple and clear! Thank you so much!

Icon Swim

Jan 14, 2025  on Shopify

Patti was awesome! She was quick to resolve any and all questions I had regarding setup. Less than 24 hours of installing app, upsells are already coming in!

Glowby

Jan 12, 2025  on Shopify

Support provided by Patti was 10/10. Clear communication, clear understanding of my issue and very short resolution time for the fix. Thanks again Patti!

MoonBrew

Jan 02, 2025  on Shopify

Great app, great customer service - always prompt in their responses and easy to deal with. Highly recommend to other brand owners.

OdyBag

Jan 02, 2025  on Shopify

initially encountered some compatibility issues, but their team stepped in and resolved everything promptly. Highly recommend for anyone looking to enhance their cart functionality

Pure Praha

Dec 26, 2024  on Shopify

Great app, you can do all kinds of things with it! Also great customer support, there was a code showing and I immediately got a clear answer. Definitely recommend!

Weston Beck

Dec 26, 2024  on Shopify

Dom was really helpful solving my issues! Their support is great and the app itself generated for me lot more revenue due to features they provide. It's amazing.

RIVAL AMSTERDAM

Dec 25, 2024  on Shopify

Decent app but charging crazy amounts. They only provide some coding and then charge such a big fee. I would not recommend this app and recommend another app that would be more affordable.

treame©

Dec 25, 2024  on Shopify

The best cart you can probably have. The support by Aina was awesome. She helped me out and could fix my problem in a few seconds!

Crown Forever

Dec 20, 2024  on Shopify

Fantastic app! The upsell features have significantly increased our cart conversions, and the customer service team is top-notch—responsive, helpful, and truly dedicated to helping us succeed. Highly recommend it to anyone looking to boost their sales!

Le Coin du Jeu CA

Dec 18, 2024  on Shopify

Had issues with translation, and Hailey quickly helped me set it up. Really easy app to implement !

Aspire Home

Dec 16, 2024  on Shopify

Jacinda was incredibly helpful in resolving the Upcart app installation issue on my Shopify store. She was prompt, knowledgeable, and made the entire process smooth and hassle-free. I truly appreciate her expertise and excellent support. Highly recommend her for any Shopify assistance!

CarPlayBox

Dec 13, 2024  on Shopify

very good and effective app overall, but incredibly POOR customer service. We are in the most important & lucrative season of the year, there is a small issue we are having with this app. but no concrete support in the past 15 days, this is very very disappointing. so I wouldn't recommend this app unless they improve their customer service!

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