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Customer reviews: Trendsi: Fashion Dropshipping

Reviews (3,913)

Overall rating
4.9

What Merchants Think

Merchants commend "Trendsi: Fashion Dropshipping" for its exceptional customer service and seamless integration with platforms like Shopify. While many appreciate the high-quality products and fast shipping for certain collections, persistent issues with overseas shipping have been a significant concern for others. Despite these challenges, the app remains a popular choice for its intuitive usability and comprehensive product catalog.

Key Strengths

  • Outstanding customer service with fast and helpful responses.
  • High-quality products, particularly the Luxe collection.
  • Easy integration with Shopify and intuitive user interface.
  • Wide selection of styles catering to various fashion tastes.
  • Responsive and knowledgeable support staff, often mentioned by name.

Common Concerns

  • Significant delays in international shipping leading to customer dissatisfaction.
  • Occasional discrepancies in product descriptions, particularly with white labeling products.
  • Limited diversity in model ethnicities noted by some merchants.

Final Thoughts

"Trendsi: Fashion Dropshipping" is highly valued by merchants for its exceptional customer service and quality product offerings, making it an appealing choice for many fashion retailers. However, addressing the noted shipping challenges and diversity concerns will be crucial to enhance trust and expand its already strong user base.

Crystals Shop

Jan 21, 2025  on Shopify

I had to contact trendsi on a price check for an order from a customer. I spoke to Raymart and he was very helpful on answering my question and responded very quickly. Was very polite and a nice experience! Thanks so much!

Midgefly

Jan 21, 2025  on Shopify

I contacted customer service with help completing and shipping my first sale. Lorie was very helpful in assisting me with that. Thank you!

Gallery La La

Jan 19, 2025  on Shopify

Faced a huge shipping issue, which Lori from Trendsi assisted me with. She walked me through the solution to fix it with patience. She was very knowledgable on the topic of my issue and wasted no time getting it fix. I was super happy with her help, especially because it seemed like she went that extra mile.

Poshy Printista

Jan 16, 2025  on Shopify

Quick response and Anya answered all my questions. I had no wait time for her to pop on that chat either.

SweetKitty's Boutique

Jan 15, 2025  on Shopify

I needed help tracking my order and I was very pleased with the customer service I received. Mariel was very helpful and I appreciate how quickly she resolved the matter.

Styled Collective

Jan 15, 2025  on Shopify

All I can say is that I’m so happy I tried this company out before I launched my business. Out of the 6 orders I made, only 3 arrived with no issues. The rest are lost in transit since the 9th of December and the 16th of December. The courier company they use to ship to Australia is absolutely useless with a phone number that’s disconnected and I’ve ended up having to email them myself, which is another disaster in itself with me going around and around in circles with them. I’ve asked Trendsi to cancel my order and refund as I’ve been waiting 6 weeks for it now. Which they are saying they can’t do. Customer service keeps telling me they understand and that they are sorry. That’s lovely, but what are you actually doing to help me? Apart from telling me you have escalated it to your shipping team. Dear god just cancel my order and let me move on with my life please. Avoid at all costs. Quality of some of the dresses I’ve received as well have been terrible. Although some have been good. That’s my honest review. I’m glad I changed my business plan and moved away from this company

My Tackie Tees LLC®️

Jan 13, 2025  on Shopify

I just added Trendsi to my Shopify and I immediately asked a white label question and Mariel was right on it she was patient and very wiling to help! thank you so much!

Prsco Apparel

Jan 13, 2025  on Shopify

I recently had the pleasure of speaking with Harold from Trendsi's customer service team, and I couldn’t be more satisfied with my experience. Harold was incredibly efficient, knowledgeable, and friendly, answering all my questions with patience and professionalism. He took the time to ensure I had all the information I needed, making the entire process seamless and stress-free. Trendsi has proven to be a reliable and trustworthy company. Their dedication to quality products and excellent customer support truly sets them apart. I highly recommend them to anyone looking for a great supplier with top-tier service. Thank you, Harold, for your outstanding help!

Creditable Trends

Jan 12, 2025  on Shopify

Link the app to my Shopify store was easily accomplished. It is easily added to my store. The make it so I can create a favorite list and then come back and add what I want to the store. The variety of items to add is awesome!

My Store

Jan 10, 2025  on Shopify

Charles from Trendsi took the time and understood the situation. He guided me through the steps and explained the process well.

Magenta Muse

Jan 09, 2025  on Shopify

As a Shopify store owner, I've been thrilled with my experience using Trendsi as a fashion supplier. Their Luxe collection stands out with its top-notch quality, which my customers love. One of the highlights has been their fast shipping times, ensuring that orders arrive promptly. The customer service is exceptional, especially when using the Trendsi chat. I recently had a Tiktok shop connection issue, and Mariel was incredibly polite and helpful in resolving it quickly. Her excellent response time made the whole process smooth and stress-free. Overall, I highly recommend Trendsi for any fashion retailer looking for reliable service and quality products.

SoftGurlLuxe

Jan 09, 2025  on Shopify

Customer support is very helpful, my issue was resolved promptly and the representative was really nice

Nesla

Jan 09, 2025  on Shopify

A great support. I like Trendsi, it is easy to use and lots of good products. I just started using it today and they helped me to resolve my issues. I love this business. Thank yo Chette, she helped me and she was amazing

Bordeaux Chic

Jan 08, 2025  on Shopify

Very easy to get products synced to the shopify store. Customer Service is very helopful. Mariel helped me with everything I needed. Thank you!

Mama Beauty

Jan 08, 2025  on Shopify

I recommend Trendsi. I needed help from customer service and Harold was kind and knowledgeable guiding me through all the steps and helping solving the issues.

SabShape

Jan 08, 2025  on Shopify

Chette was able to help me comprehend the branding process. she was very nice sweet, knowledgeable and understanding. keep it Chette.

TruLife Designs

Jan 07, 2025  on Shopify

Would recommend to anyone, customer service is quick and answers all questions. They are always there to help.

Fealsaan

Jan 07, 2025  on Shopify

Support staff was very efficient and didn't have to wait long for someone to help with my queries thank you to 'Mariel' for her assistance setting up my account and "Raymart" for helping place my first order.

Lumina Local

Jan 06, 2025  on Shopify

Customer service is top notch! Very responsive! Shout out to Lorie for going the extra mile and resolving the issue.

Luna Rose Boutique- L.L.C

Jan 05, 2025  on Shopify

Raymart was very informative and kind. He was also very fast in his response time, which i appreciated very much. If i have more quesitons or concerns he will be the first on my list of contact.

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