I have a Trendsi account and have installed the Trendsi app on my Shopify store. A customer recently ordered a pair of pants in size Medium from my store, but when I checked the product on Trendsi, there was no Medium stock available and only 2 units left in size Small. On my Shopify site, however, the same pants still show more than 50 units available across sizes S, M, and L. Because of this discrepancy, I now need to refund the customer and explain that the item is actually out of stock. After further checking, I discovered that for more than half of the products imported from Trendsi, the available variations, colors, and sizes in Shopify do not match what is shown for the same items on Trendsi. This indicates that the Trendsi app is not syncing inventory and variants with my Shopify store in real time. Please explain why this syncing issue is occurring and provide a solution so that my Shopify inventory always matches Trendsi and this situation does not happen again.

Harold is the best - processing time, and deliver times can be a challenge during the holiday season, he made it so simple i was able to answer client questions in real time, THANK YOU HAROLD!

The service is very fast through their live chat. Always that I contact them I got my questions answered.

Asmaba is new on Trendsi and I was having a hard time, when I asked for customer support, I had the opportunity to talk with Ria who helped a lot and professionally solving my issue.

Amazing Support! Had a critical inventory sync issue, but the support team was incredibly helpful. Special thanks to Harold from the Tech Team! He went above and beyond to fix the bug in the backend quickly. Great app, great service.

Ria was great and very helpful! I had a lot of questions and she answered all of my questions. Thanks so much.

Ho appena iniziato ad usare questa applicazione, devo dire che è strutturata molto bene e c’è molta varietà di prodotti! Ho avuto dei problemi a fare il collegamento al negozio ma ho scritto al supporto tecnico e Harold mi ha saputo aiutare al meglio! Top!

Anya, Raymart & Mikah were awesome to work with! They identified the issue with my account and now it is working perfect! I appreciate the way they handled the issue quickly and seamlessly! Bulldog Boutique

I had a question about shipping and Sam was very quick to answer. I appreciate the customer service!

I ordered several samples at once, and one was 2 small, return instructions stated that the SKU on the bag had to match the item SKU, however there was no way to find the SKU on the site, and it didn't occur to me to match each bag with each item when taking them out. Harold was helpful in helping me figure out what the SKU was, so that I could use the correct plastic bag in order to make a return. Harold deserves 5 stars for his help, but I gave 4 stars for the overall experience -- if the SKU had been published on the order page then I wouldn't have had to reach out to support in the first place.