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Customer reviews: Trendsi: Fashion Dropshipping

Reviews (3,766)

Overall rating
4.9

What Merchants Think

Merchants commend "Trendsi: Fashion Dropshipping" for its exceptional customer service and seamless integration with platforms like Shopify. While many appreciate the high-quality products and fast shipping for certain collections, persistent issues with overseas shipping have been a significant concern for others. Despite these challenges, the app remains a popular choice for its intuitive usability and comprehensive product catalog.

Key Strengths

  • Outstanding customer service with fast and helpful responses.
  • High-quality products, particularly the Luxe collection.
  • Easy integration with Shopify and intuitive user interface.
  • Wide selection of styles catering to various fashion tastes.
  • Responsive and knowledgeable support staff, often mentioned by name.

Common Concerns

  • Significant delays in international shipping leading to customer dissatisfaction.
  • Occasional discrepancies in product descriptions, particularly with white labeling products.
  • Limited diversity in model ethnicities noted by some merchants.

Final Thoughts

"Trendsi: Fashion Dropshipping" is highly valued by merchants for its exceptional customer service and quality product offerings, making it an appealing choice for many fashion retailers. However, addressing the noted shipping challenges and diversity concerns will be crucial to enhance trust and expand its already strong user base.

RoSal Shop

Jun 25, 2024  on Shopify

I love it, it is so easy to use and they have so many products, the best art is that they don't ask you for a membership

Maison de Modes

Jun 25, 2024  on Shopify

Product selection and dropshipping are solid. I find, however, that there are times where the inventory sync between Trendsi and my Shopify store is lost for random SKUs which leads to sales on my site for which Trendsi has no inventory. I've provided details to support but it's impossible to work with anyone technical to investigate the issue. I won't be able to continue w/ Trendsi if this continues.

Resort Ready

Jun 25, 2024  on Shopify

I'm new to trendsi and shopify platforms so trying to figure out the quirks.. I have not sampled any of the clothing yet or tested the ship time.. I did test the order from my site and cancellation.. I needed assistance with releasing the funds from Shopify which Harold was very helpful with! Thanks so much!

Virtuous Lion

Jun 25, 2024  on Shopify

Harold was so fast in responding to my email for a sizing change for my customer's order. I am going on vacation today and was so pleased to handle this within minutes!

Bella Road

Jun 25, 2024  on Shopify

Beyond the sheer selection they offer, the Customer Service and Support is top-notch. Available 24/7, and always quick to help ... whether it's helping with order status with Lorie or wrangling technical issues with Dave. 10 out of 10.

DIVINESTAR

Jun 25, 2024  on Shopify

Trendsi is the best I have ever experienced. I have no complaints. Whenever I need help for my shopify or trendsi, they are always available. Today, I was helped by Raymart, the best agent! I had a couple of questions regarding my store and he understood completely what I needed in a timely manner. Thank you.

Merchandise Emporium

Jun 24, 2024  on Shopify

I must say Trendsi, Has great Technical support. Chette helped me out to set up my shopify shipping, she was great and very patient with me and walked me thru, to fix the Issue. Great service.

Trendy Fashions R-US LLC

Jun 24, 2024  on Shopify

I love this app. The apparel is top notch. great customer service, and shipping doesn't take too long to reach my customers. My customers boasts to me about how great the quality of the apparel is. i highly recommend this app for women's fashionable clothing.

AttractiveShapewear-transfer

Jun 23, 2024  on Shopify

Efficient and fast professional service. I am personally in touch with a representative named Dave - very quick response and of course courteous and professional. Highly recommend working with them

Oaklynn Mae Boutique

Jun 23, 2024  on Shopify

Trendsi support helped us get started adding our products and correctly setting our shipping rates. My support person Dave was very helpful and quick to respond. Hopefully we won't need to contact support too often but if we ever have to we know it would be resolved quickly.

Hoxanna

Jun 23, 2024  on Shopify

I recently had the pleasure of interacting with Dave, an advisor from Trendsi, and his customer service was exceptional. As a first-time customer, I had numerous questions regarding my order, and Dave addressed each one with remarkable professionalism and thoroughness. Review of Dave's Customer Service Responsiveness: Dave was incredibly prompt in his responses. From the moment I reached out with my inquiries, he responded quickly, ensuring that there was minimal waiting time. This promptness made me feel valued as a customer. Knowledge and Clarity: Dave demonstrated a deep understanding of the products and the ordering process. His answers were clear and concise, leaving no room for confusion. He patiently explained each step and provided detailed information on the items I was interested in, which significantly enhanced my confidence in making the purchase. Friendliness and Professionalism: Throughout our interaction, Dave maintained a friendly yet professional demeanor. His polite and courteous approach made the experience pleasant and stress-free. It was evident that he genuinely cared about my concerns and was dedicated to providing the best possible service. Problem-Solving Skills: There were a few issues I needed clarification on, such as shipping details and return policies. Dave addressed these efficiently, offering practical solutions and alternative options when necessary. His ability to resolve potential issues before they escalated was impressive. Follow-Up: Dave didn't just stop at answering my questions. He followed up to ensure that all my concerns were addressed and that I was satisfied with the information provided. This follow-up was a testament to his commitment to excellent customer service. Conclusion Overall, my experience with Dave at Trendsi was outstanding. His responsiveness, knowledge, friendliness, and problem-solving skills made my first order process smooth and enjoyable. I highly recommend Dave and the Trendsi customer service team for their exemplary support.

MaddisonCo Inc

Jun 23, 2024  on Shopify

Thank you Dave for all of your help today! You were AWESOME!!!! I appreciate all that you did for me and all of the information that you provided today!

Lala's Trends

Jun 23, 2024  on Shopify

Had a wonderful experience today, all my questions were answered. The representative was very knowledgeable and fast with getting me answers. Thank you Chette you are the best!!

Breezefy

Jun 22, 2024  on Shopify

This is the first and only company we work with that offers outstanding, knowledgeable, and fast customer service! Thanks a lot, Lorie.

Creek Meadow Lane

Jun 21, 2024  on Shopify

Excellent customer service from Chette! She answered all my questions quickly and professionally. The issue with my account was resolved. Highly recommend!

Athena Luxe

Jun 21, 2024  on Shopify

Lorie was great with her assistance with cancelling an order today. She was super kind, friendly, and really helpful. thank you so much for your assistance today, girly!

Just Jen Fav's

Jun 20, 2024  on Shopify

I have been associated with Trendsi for almost a year now. During this time, I have encountered a few challenges, but I must acknowledge that some members of the support team, particularly Abby, have been exceptionally helpful in resolving issues related to the fashion industry. If you ever face any difficulties concerning your business, I highly recommend seeking assistance from Abby. She demonstrated remarkable patience and professionalism in handling a complex customer situation, and her pleasant demeanor throughout our conversation was truly commendable. The level of support she provided was truly exceptional and exceeded my expectations. I express my sincere gratitude to Abby from the support team at Trendsi. With dedicated support members like Abby Padilla, Just Jen Boutique can continue to operate smoothly and efficiently.

Sun-Kissed Swimsuits

Jun 19, 2024  on Shopify

Great customer service Harold was very patient in explaining the things I was confused about. will definitely continue using the Trendsi store.

My Store

Jun 19, 2024  on Shopify

The support team was commited to resove a problem I had in one of my sales chanels and I'm glad to have Trendsi products and fast fulfilment as an important part of my store.

Laced & Caressed

Jun 19, 2024  on Shopify

I love Trendsi! I've had so many bad experiences with dropshipping and finally found a reliable supplier with so many neat features! Joel was especially helpful and helped me figure out how to purchase samples for my business! Abby was also helpful in getting me a resale authorization letter to sell on TikTok Shop! I also love the Made-To-Order feature they have! When my boutique grows more I will be sure to utilize it!

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