I was stuck with trying to figure out why items were showing sold out Joel got right to it and directed me to the right section. Went step by step

My order's shipping status had no updates and Harold was able to help me track it and provided an updated tracking number, as well as assist with the general timeline of overseas orders.

I love this app it's very useful and the customer service is amazing I had an issue and a very kind man by the name of Harold helped me out he was so polite 10 out 20 recommend.

Had a quick question about restock and Chette was very helpful and gave a very straight forward with an answer which I really appreciate . and seems to know her stuff!

Anya was amazing in helping me with my concern. She listened to my concerns and handled everything with professionalism and care. Her quick responses and clear communication made the process so much easier. I felt well taken care of and truly appreciated her friendly and helpful attitude. Thanks to Anya, my issue was resolved smoothly, and I couldn’t be happier with the service!

I would say from ANY app I've installed from Shopify, Trendsi by far has the most responsive customer support and response time in the entire Shopify app store. Importing products into our Shopify store is a breeze, and whenever I had questions on setting up my Shipping, within 5-10 minutes I got a thorough and accurate response. I highly recommend this app! I can also tell they are always innovating, finding new ways to improve, they keep their products updated, their presentation, etc. There's a good dedicated team behind Trendsi and they're doing a great job!

I started dropshipping with trendsi everything is easy to navigate needed some help with setting up some things and Harold was very helpful with fast replies, overall great experience!

Joel from Trendsi provided great customer service and answered all my questions. He was very knowledgeable.

Joel was very through and easy to work with. resolved my issue within 20 minutes. Was a life saver getting my sales back up and running with a technical issue. Thanks for your help. Harold also helped me later in the day by fixing an ordering issue. Thanks to you both! ~ JustBelieveBoutique.com

I recently started using Trendsi for some products in my store. Their clothing is beautiful and so much to choose from. I love how easy it is to integrate product to my store. Not to mention that the customer service is wonderful. Special thanks to Ingrid and Anya for making things so much easier. Thank you for walking me through and being fast at answering all of my questions. Many Thanks. :)

I had trouble with some products not showing on my online store. Chatte was very helpful in fixing the problem for me! I had problem with uploading stuffs. Harold helped me get through all problems.. He is the best. Thank You So Much

So far it’s been super easy to import to Shopify. Customer service is fast and Chette was super helpful!

full transparency, i just started using Trendsi today. However it's clear that they have a great selection and beautiful layout that's simple to use.. Also important, my first experiences with customer support went great thanks to Charles and than Lorie. Thanks for the swift replies and answers to my questions.

My biggest regret!!! Do not get fooled by their 5-star reviews. Based on my experience, Trendsi is an inefficient dropshipping supplier. They do not ship products to customers on time. My customer ordered a bunch of products 18 days ago and they haven't received even a tracking number until today. When I reached out to their customer service, they said they would check the order status and let me know. They have no definite solution to my problem. They just say "We understand your concern and we are very sorry!!!" Well, that 'sorry' is not helping me, I need those products to be delivered to my customers on time. They have a strict and non-practical 5-day return policy made for customers but ironically they cannot stick to their 7 to 10-day delivery policy. Beware!! If you are in a dropshipping business, this supplier will hurt your business's reputation. I would suggest the newbies to read all the 1-star reviews and take their business elsewhere. Hence, save yourself from unnecessary headaches.

Working with Joel at Shopify was a delight, and I have nothing but positive things to say about the encounter. Joel went above and beyond to assist me, as I was finding it difficult to update my shipping profile on my own. His knowledge, tolerance, and unambiguous direction were invaluable, and I genuinely couldn't have succeeded without it. Such committed and informed assistance is uncommon, and Joel genuinely exemplifies what top-notch customer support ought to be. Joel, I sincerely appreciate your great help; you made the procedure easy and stress-free!

Harold Rocks! Super cool support. Very responsive and knowledgeable. Extremely helpful and informative.

I can't express enough how amazing my experience with Chette has been! From the moment we connected, she demonstrated a level of professionalism and dedication that is truly rare to find. Chette is incredibly knowledgeable and always goes above and beyond to ensure that every detail is perfectly handled. Her guidance and support have been invaluable, and I am continually impressed by her promptness and thoroughness in addressing any concerns. Not only is she incredibly efficient, but she also adds a personal touch that makes working with her an absolute pleasure. Chette is a true gem, and I feel fortunate to have her on my side. Thank you, Chette, for being such an outstanding partner!

Trendsi is very user friendly and easy to use for beginners like me! I had trouble with the shipping when I was doing a test order on my site. The customer support responded in a timely manner. Anya helped me with my problems. She was very patient and nice. In the end, I was able to do a test order with the shipping rates! Thank you, Anya! This gives me an optimistic feeling about my brand and having Trendsi as my supplier!

I have a few questions regarding return policy and also seller requirements and I just used their Live Support to raise these questions. The representative, Raymart, answered all my questions and concerns, and I am now much more comfortable to start my drop-shipping website. Update: I have more questions and now, Charles, did an awesome job explaining to me everything about private labeling, and much more, thank you!

Anya was very knowledgeable and able to assist via the chat with fixing the shipping and “sold out” issues I was having. Thank you for your help!