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Customer reviews: SB Simple Bundles & Kits

Reviews (544)

Overall rating
4.9

What Merchants Think

Merchants generally have a very positive impression of "SB Simple Bundles & Kits." They praise its simplicity and effectiveness in creating and managing product bundles. The app is seen as intuitive and user-friendly, with many users finding it significantly easier to use than other bundling apps. The highlight for many is the exceptional customer service, which is frequently described as quick, knowledgeable, and extremely helpful.

Key Strengths

  • User-friendly and intuitive design
  • Effective inventory management
  • Highly responsive and supportive customer service
  • Versatility in creating various bundle options
  • Integration capabilities with different sales channels
  • Availability of a free plan for small businesses
  • Detailed supporting resources, like video tutorials
  • Good integration with existing store themes

Common Concerns

  • Complexity in initial setup for some users
  • Limited features in the free plan
  • Occasional compatibility issues with certain store themes or other apps
  • Lack of direct phone support for quicker, more complex troubleshooting
  • Pricing concerns for advanced features on Shopify Advanced plans

Final Thoughts

"SB Simple Bundles & Kits" is a well-regarded app among Shopify merchants, particularly for its ease of use and exceptional customer support. While there are minor setup challenges and compatibility concerns, the app's strengths in functionality and its robust support team make it a valuable tool for those looking to enhance their store's bundling capabilities. Its free plan is appealing for growing businesses, though advanced features do incur costs. Overall, it stands out as a reliable and effective solution for managing complex bundling needs.

Barrister and Mann LLC

Aug 12, 2024  on Shopify

Incredibly helpful and easy to work with, up to and including inserting little snippets of code to make everything work correctly. The best bundling app I've ever used!

The Meatery

Aug 07, 2024  on Shopify

Incredibly fast tech support. Emailed after business hours on a Friday (US) and received an immediate reply, with a same-evening follow-up to my response. Would recommend!

New Orleans School of Cooking

Aug 01, 2024  on Shopify

This app has worked very well for our business needs. The support we have received from the team was excellent and very efficient. I would definitely recommend this app to anyone that is considering it for their business.

The Baby Fairy Shoppe

Jul 31, 2024  on Shopify

Stella was amazing and very helpful! This was my first experience with them and I can’t express how impressed I was!!

FRESH 32

Jul 31, 2024  on Shopify

Everything works great, we needed to do a little setup aligned with our needs and we had great support from them. Really satisfied! Keep up the good work.

PROTECHT

Jul 29, 2024  on Shopify

Simple Bundles is exactly the tool I was HOPING it would be. After several failed attempts to try other apps here, Simple Bundles I heard good things about and gave it a shot. As I have about 12 bundles and just moved to a 3PL, my biggest fear was inventory management and letting random strangers know exactly what goes into each order/bundle. Thankfully Simple Bundles not only breaks it down for the customer to give them assurance of all the items they'll recieve, it breaks it down on the backend as well and plays nice with inventory management so my 3PL can fulfill properly and easily. I had 1 request as well and their technical team IMMEDIATELY stepped in and fixed it. Can't recommend enough.

Barje

Jul 24, 2024  on Shopify

We appreciate their great customer service. We had an issue with an order that was edited by the app due to a shopify API that was triggered when the cutomer paid via Paypal, and even though it was very hard for us to understand the issue and resolve it, they were so prompt to help us and do the necessary to resolve the issue within 24h. So we highly recommend this app :)

Equator Coffees

Jul 22, 2024  on Shopify

We spent a long time looking for the right bundling solution for Shopify and are happy to have finally found it in Simple Bundles. Our needs in the bundling space were fairly straightforward and Simple Bundles checks all of our boxes: doesn't disrupt our PDP experience, works very well in our smart cart and Shopify Integrated Checkout, and breaks out perfectly into individual items in the Shopify order for our fulfillment team. In the future, we're hoping for more in the way of in-app analytics to measure our bundles performance.

BuyDeutsch

Jul 10, 2024  on Shopify

Very helpful customer service, they provide detailed solutions and explanations -- highly recommended!

Subject 9 Australia

Jul 09, 2024  on Shopify

I used to use the old version, I don't know what they've done but I absolutely hate this app now, wasting a lot of time and getting nowhere.

KHAIZEN

Jul 09, 2024  on Shopify

100% recommend this app for pairing your single unit products into bundles! Very good customer service, which replies in less than an hour. Thank for making our store easier to manage

Hilde and Phil

Jul 05, 2024  on Shopify

Simple Bundles is super intuitive and easy to use. I reached out with a few questions and received immediate support. 10/10 would recommend.

Sketchy Pet

Jul 03, 2024  on Shopify

I tried so many apps to create the bundles for my website, and this one made everything so simple! The customization is great - adapts very easily to any store visuals (and the team is very helpful in making it look as good as possible). I had a couple of issues with setting up my bundles (I was making a mistake on my end), and the support team was very patient with me. Recommend 100%!

Soule Socks

Jul 02, 2024  on Shopify

Simple Bundles and kits was a game-changer for our company. While other apps either don’t offer any kind of free plan, or don’t offer infinite bundles on a free plan, Simple Bundles allowed us as a self-funded side business, the chance to increase our average order value, and it has been really effective. Simple bundles and kits is aesthetically pleasing, clean, and easy to use. They also have clearly invested in a great customer support team - shout out to Shadia, who has never taken longer than 30m to answer a question of mine effectively.

Better Sunday

Jun 30, 2024  on Shopify

This app is really great at helping to build bundles and mix and match bundles with infinite options. Great customer service!

Proctorski.com

Jun 30, 2024  on Shopify

I am old and not that good with cresting internet product bundles. The staff here have always helped me work though any issues. I wish there wer more videos at the start.

Paws by the Valley

Jun 26, 2024  on Shopify

Customer support is great. The set up of the bundles is not very easy but with the tutorials and customer support it can be fixed. Be prepared to pay a monthly membership fee as only few bundles can use the free plan. I’m happy with the features and it does the job for me.

Bamboa

Apr 30, 2024  on Shopify

Great App. Solves our backend inventory issues. The user interface makes sense. Customer support is excellent, they respond within a few hours if not less.

Angler's Choice

Apr 17, 2024  on Shopify

Downloaded the app a while ago so I could play with it for a bit before taking my website live. I tried to get a customizable bundle where the customer could select 10 product options. when it didn't work and started substituting different products in at checkout I contacted support. Like most they offered to go in and fix it. Not only did they not fix the issue, they told me what I did wrong and how I should have set it up...........only problem is I didn't set it up the way they told me I did, it was setup the way they told me it should have been. In the end they deleted the complete inventory for one of my products. Also every time I tried to email them back my emails were blocked from sending to them making communication horrendous. 100% DO NOT recommend. Edit: Yes they did "Try" to assist, by trying to tell me I set it up wrong. As stated it was setup the way they were instructing me it needed to be setup. They offered to correct it and I allowed them, it was at this time they deleted one of my products complete inventory. And still didn't correct the issue.

Shonen Society

Apr 13, 2024  on Shopify

Great bundle app! Only issue is we uninstalled it and was still charged for the upcoming month, may just be a mistake. We have contacted support. Other than that, highly recommend the app! Works so well :)

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