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Customer reviews: SB Simple Bundles & Kits

Reviews (571)

Overall rating
4.9

What Merchants Think

Merchants generally have a very positive impression of "SB Simple Bundles & Kits." They praise its simplicity and effectiveness in creating and managing product bundles. The app is seen as intuitive and user-friendly, with many users finding it significantly easier to use than other bundling apps. The highlight for many is the exceptional customer service, which is frequently described as quick, knowledgeable, and extremely helpful.

Key Strengths

  • User-friendly and intuitive design
  • Effective inventory management
  • Highly responsive and supportive customer service
  • Versatility in creating various bundle options
  • Integration capabilities with different sales channels
  • Availability of a free plan for small businesses
  • Detailed supporting resources, like video tutorials
  • Good integration with existing store themes

Common Concerns

  • Complexity in initial setup for some users
  • Limited features in the free plan
  • Occasional compatibility issues with certain store themes or other apps
  • Lack of direct phone support for quicker, more complex troubleshooting
  • Pricing concerns for advanced features on Shopify Advanced plans

Final Thoughts

"SB Simple Bundles & Kits" is a well-regarded app among Shopify merchants, particularly for its ease of use and exceptional customer support. While there are minor setup challenges and compatibility concerns, the app's strengths in functionality and its robust support team make it a valuable tool for those looking to enhance their store's bundling capabilities. Its free plan is appealing for growing businesses, though advanced features do incur costs. Overall, it stands out as a reliable and effective solution for managing complex bundling needs.

ReRoll Works

Dec 22, 2024  on Shopify

App works well - some things are a bit complex, but then so is the subject matter, so it's expected. Support was able to solve my help request quickly too - with a detailed response including video showing my own shop and the issue there - made it incredibly easy to understand.

TrackBusway.com

Dec 20, 2024  on Shopify

Simple Bundles and Kits' customer support is excellent—very prompt and attentive. I greatly appreciated their follow-up to ensure my issue was fully resolved, which it was. Highly recommend their team for their dedication to customer satisfaction!

Barneys Bakes

Dec 14, 2024  on Shopify

Great app, i use the free plan and had an issue where it wouldn't show me what a customer had ordered. I had a reply within the hour and a solution straight away! (My upsell app stopped it from coming through). Deleted the upsell and all fixed.

Me Time Coffee

Dec 12, 2024  on Shopify

I initially deleted the Shop Bundle app out of frustration because I couldn’t figure out how to add my products. However, the customer service team completely turned things around. They reached out to me immediately, patiently walked me through every single step via email, and even ensured the next team followed up seamlessly. This level of support makes me want to continue using the app. Exceptional customer service goes a long way with me, and you all truly delivered. Thank you! Recommended based off customer service and app thank you Stella B, Mateo, and lichen

AJ Motion Sports

Dec 12, 2024  on Shopify

Simple bundles has been a very easy app to use that has the features we need like selling a product (W) that consists of Product X and Product Y, and removing 1 inventory of each X and Y when selling W. The support staff is also fantastic, very very fast response. Much quicker than any other shopify app we've used. Shoutout to Shadia M. and David L. for their help.

Lizia

Dec 11, 2024  on Shopify

Really useful app for bundles ! Really easy to use and the new analytics tabs is very handy ! I recommend it

Drippy Baseball

Dec 10, 2024  on Shopify

Really good bundle app if you have products with different variants to choose from! Support team is amazing! Very responsive and If you get to work with Hosanna, you’re not going to be disappointed! So helpful!

MigProMDLS

Dec 10, 2024  on Shopify

Amazing support ! This app allows me to create packs merging variant's options. The support made a video to explain how to do that and it works perfectly.

Known in Heaven Co.

Dec 04, 2024  on Shopify

Couldn't find a solution with shopify itself for this bundle I needed and after trying 5 apps that didn't work this was the perfect one!

Dusa Fragrances USA

Dec 04, 2024  on Shopify

Tenia un problema con el tema de smi sitio que no me permitia generar bundles con combinacione sinfinitas y el team me ayudó a llegar y descubrir el problema de fondo y a solucionarlo, estoy demasiado feliz¡¡¡¡¡

Beeline

Dec 02, 2024  on Shopify

We used Simple Bundles and Kits for our Black Friday campaign this year. It was perfect for what we needed and we received excellent support from the Simple Bundles and Kits team when we had questions. Thanks so much to Camila and David for your kind support!

Smoky Mountain Beard Co.

Dec 01, 2024  on Shopify

The app works smoothly. It really helps us with our bundle products. We can easily track the inventories of the products included in our bundle. Such a great help!

Les Laines Biscotte Yarns

Dec 01, 2024  on Shopify

This app is the best! We communicated with support several times regarding a special need, and they customized our theme to help us achieve our goal. Their service is amazing and their help will have a huge positive impact on our business!

Hella Cocktail Co.

Nov 26, 2024  on Shopify

We leveraged them to create build-your-own cocktail kits using our Bitters and Mixers and our experience has been great! The software has served all of our needs — the building process is super easy and seamless and the functionality works great! Their customer service is fantastic — if you have any questions or issues, they'll always willing to help troubleshoot.

Briarwick

Nov 24, 2024  on Shopify

This apps functionality is exactly what we needed to create bundles while taking the items out of inventory individually - which is incredibly helpful for our shipping team. The support team is fast and knowledgable, any question I had was answered within an hour or two.

Shoresh Shuk

Nov 21, 2024  on Shopify

I'm not kidding when I say I contact the app's support team once a week. They are so responsive and kind and knowledgeable. This app is very powerful and does everything we need it to.

By Pariah

Nov 20, 2024  on Shopify

Customer support are very attentive and supportive all responses are made within 24hours. We use the simple bundle feature and it is good they have API connection with Google + META. Unfortunately the Infinite bundles didn't serve us as they don't track via the lowest inventory only the highest.

Lunali Nail Supply

Nov 19, 2024  on Shopify

If you sell the same product in bundles or cases like me, this make it extremely simple to keep track of your inventory. I love it. Its also perfect to push other type of sales.

Lane's BBQ

Nov 19, 2024  on Shopify

This app has been amazing! It solved several of the problems we were experiencing with bundles within Shopify. We reached out to support a couple of times to make a few tweaks to our packing slip and layout and let me say their support team is top-notch! Some of the best customer service I have experienced. I highly recommend this app and company.

Noble Otter

Nov 17, 2024  on Shopify

excellent customer service. I needed some adjustments made to bring it on brand to our website out and they quickly helped get it taken care of.

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