The support team responded quickly to my emails with detailed explanations and helpful screenshots outlining the steps to resolve the issue. Thank you!

Great customer service! My problem was solved (my error) promptly and professionally. I got all the help I needed including screen shots and it was a Saturday afternoon. Thanks so much!!!!

Many thanks to Maria P. for helping me to get through and understanding the Simple Bundle feature interface and how it works. Once you get a handle of how things connect and relate with variants, and selecting the products to create the bundles in the app, it's 'simply' great. No pun intended. With thorough guidance and collaboration we were able to get to the result that I wanted to implement and it integrated seamlessly with my product page and theme as initially designed. It felt great to have that support, knowledge and encouragement until the solution worked. There are ALOT of apps in the Shopify store that change up the look and feel of your page altogether, affects other sections, your fonts amongst other things and its disappointing and discouraging when you think now I've got to spend more time trying to figure out coding, bugs on their end or look for another app and figure something out. If you want a solution that gets the job done, doesn't waste time and can handle the load and fits into your theme without issues, I would definitely recommend Simple Bundles! 5 stars!

This is my first time building a shopify store & the day before the launch of our website I was encountering inventory issues with the bundles during the test order process. The team at Simple Bundles & Kits reviewed my site and resolved the issue so fast I was able to launch on time, hassle free. Very happy with the customer service & tech support.

Learning how new apps work and getting them set up can sometimes be a bit of a challenge. The customer service team are fantastic and quick to respond, teaching me the best way to set up my bundles the way I had in mind. I also needed a bundle app that would work for multiple countries and take into account tax requirements in each. Pleased to say that this app is able to handle it. Great experience all round!

Extremely disappointed with both the app and the customer service. The app repeatedly crashed in the backend during customer checkouts, costing my business tens of thousands in lost sales. When I reached out for support, the only response I received was, “We’re sorry, we can’t fix it—it’s best you find another app.” Unacceptable response for a serious issue. Would not recommend.

Great app and the support is absolutely amazing. I looked for ages for an app that could handle my different bundle options, so happy I found this one!

My experience with Simple Bundles has been exactly what you would hope for in a app service provider. Most times when a shop owner has little to no experience on the coding and development side it can be a wingit trial and error when you are not really sure what you need. Every person from the moment I installed the app went above and beyond to support in the set-up and providing solutions and ideas when I felt like it did not align with what I had envisioned. Final results the team went over and beyond to understand my business for the best solution for bundles and option products. Highly recommend for "Bundling Product" options. They also have great videos as tools.

I am extremely concerned that the team at Freshly Commerce, cannot fix a native bug in their app, LET ALONE reply to their support tickets in a timeously manner. When they give me the support i deserve and fix the app, i will change my review, however, their support is terrible, they dont reply, they ask the same nonsense questions all the time. Given them access to my store and they cannot even give me any updates nor reply to any of my messages. DAY THREE and their support is absolutely not helpful - they dont reply and they just ignore you - they tell you to upload a CSV, where all their "videos" dont reflect the same CSV file that they ask you to download... they not willing to help you, live on store, even though you have granted them permission to do so... I have sent multiple messages now - which are read and ignored.

Customer Support is always quick to help resolve issues and willing to put in extra work. The Simple Bundles & Kits technical team was able to assist our store in creating custom behavior for their dynamic bundle which has greatly improved our users' experiences.