I was really upset when they increased their pricing because we are a very small business. But Recharge has invested HEAVILY in new features. The ROI is worth it. Their customer service is 24/7 and so helpful. We're still working through the occasional hiccups, but all in all we are happy with the app and will continue to use them.

Worst support. I had the rep Matt A. who was definitely the most inefficient and lousiest rep who either had no training at all or was just completely clueless and irredeemably stupid. I've had many stores where I had the legacy widget integrated easily within 1 day. Of course, Matt made me lose many days of the free trial on a new store I installed this app on, and failed to deliver a simple thing I needed done. I uninstalled the app. Due to Matt A.'s inefficiency, I switched over to Loop. It's much better and their support is top tier. I don't see recharge competing with them in the months to come. Long Loop.

Zachary is always a great help when I am trying to resolve via detailed problems with Recharge. I appreciate his expertise immensely!

Fast and clean backend interface, good looking customer facing app onsite. Competent friendly support when needed. Conversion rate of page increased just by having the sub option available.

ADVANCED FEATURES FOR WHICH YOU PAY EXTRA AREN'T ACTUALLY WORTH THE MONEY! The Recharge sales team focuses much of their effort on upselling you to additional, so called "advanced" features that are not included with your regular plan. After having used these tools for a number of weeks we've identified that they are absolutely not worth the money that you're paying. Failed Payment Recovery - sounds great on paper! But when you look into the analytics you'll notice that there is quite an extensive list of "charge errors" for which this feature doesn't actually work. When we contacted support to ask why the Failed Payment Recovery flow didn't trigger after a customer's payment failed - their reply was: "this specific type of charge error is not covered by the Failed Payment Recovery feature, please contact the customer manually by sending them an email and ask them to update their payment method". It's good to know that you are paying for automation to take place only to be told you have to send an email and contact customers yourself.

HIGHLY RECOMMEND THIS APP IF YOU ARE OK WITH NOT RECEIVING ANY SUPPORT AND LIKE BEING IGNORED. We've complaint multiple times about the shocking performance of the customer portal that Recharge offers. One customer service representative replied to confirm it's all expected behaviour and when we contacted the sales rep, the person that locked us into a 12 month contract for this app, he's just decided to go completely quiet. Not a single response after 3x emails that we've sent. As said before, if you like being ignored and have zero expectations in regards to getting help with fixing issues that are extremely crucial to running your day-to-day business - go ahead, this one is for you!

Please give John Miayo a raise! I was having an issue with a customers subscription (max tries reached) and he helped me when I was about to pull my hair out. Thank you thank you thank you John!

I tested several other app's this one is the best so far and a very responsive support thank you <3

Recharge has really helped us grow our subscriptions, and their support team is awesome, Thank you Malik. April walked us through ways to improve our setup.

This is an excellent app and it works well. When I first signed up for it, I was worried that not having phone customer service would be difficult but they find creative ways to be super helpful over live chat. Juan C from customer service is particularly amazing and can help me solve any problem quickly and effectively.