The app works ok, but the support is terrible. I'm not sure you can get support that isn't an AI bot. We have an issue with double shipping charges and I can't get anywhere near a fix which is beyond frustrating. Their support bot just sends me to a solution that literally states it won't fix my specific problem.

I wish I could've accessed better support for this app. We opted to pay for the pro subscription vs the much cheaper $99 one on that basis, so we could get help with installation. 12 months in and a lot of wasted time and money later, we're cancelling the app $6k in the hole having not been able to get it working whatsoever.

The customer service is exceptional. I had an issue with my recharge widget that had me bounced between Shopify customer support and Recharge customer support, until I was connected with Thomas J from Recharge. He guided me step by step on what I needed to do to fix my problem and got it address in a very timely manner, and was very patient dealing with me. It feels good and makes me feel safe to know that I can speak to a knowledgable human being very quickly, as that is something not every app can offer.

I love using Recharge for my business. It’s easy to use, and their customer service is always great. I would definitely recommend them!

Gary was exceptionally helpful with the issue we were facing. Took me through step by step and waited with me till the issue was resolved!

Customer support is top tier! Ran into a slight hiccup and Yajaira T. had us sorted out in seconds. 30 seconds with support and now everything is working very smoothly. Very positive experience.

Above and beyond! Vinse was generous with his schedule and time to help make our migration a success. I appreciate being matched with a specialist that THOROUGHLY understands Recharge.

Had a great experience with Recharge, MJ was super helpful and gave me great gudience to sort out the issue at hand.

Great customer support, but the app is difficult to use if you want a lot of variants, and customer ability to change their basket.

Amazing app and incredible support! My store is growing quickly and all thanks to the simple and supportive ways this app is helping us! Thank you

Switching subscription apps is usually one of those things you mentally prepare for because something always goes sideways. That’s why our experience with ReCharge has been such a pleasant surprise. We migrated over from another competitor, and ReCharge didn’t just “help” — they genuinely took ownership of the process. They walked us through each stage, flagged what to expect, and handled all the weird little details that usually cause headaches. The migration ended up being way smoother than we imagined. What I appreciated most is how they didn’t disappear once we were live. Their post-migration support has been consistently solid — quick replies, clear answers, and a real willingness to jump in whenever something pops up. This has been especially meaningful because we were ReCharge customers years ago, and back then, customer support was honestly our biggest frustration. It feels like they’ve completely turned that around. The difference is huge.

Great application & amazing customer support (specifically Jaden W.) Helped me quickly & easily to get my issue resolved.

I've worked with ReCharge at four brands over the years. They are very attentive and accommodating for our unique business needs. Their support is very thorough and our AM is great!

Great experience so far with setting up the app. Their support team went above and beyond to help solve our issues. Both Max and Malik were easy to work with and friendly. Highly recommended!

Jake was super helpful, and always is whenever he's supported us (many times!) He's very patient with questions, quick to reply and thorough. Top marks.

Very happy with Recharge's technical service. Wilson M. was able to quickly address a problem we had and showed us how to correct it! Lifesaver.

Great app and lots of functionality for my clients to be able to subscribe and buy their favorite products at a discount!!

Avoid like the plague. Comes default with zero support options. Widget never updates when you update it - documentation tells you to contact support which you can't do unless you are on an expensive plan. Wasted hours of setup but at least I can now remember why ecomm brands avoid this product.

Support took the extra step to verify the results, found a discrepancy and immediately resolved it. Great job!

Taylor was extremely helpful and keep us informed throughout the entire process - was a pleasure working with him.