We migrated from Yotpo Subscriptions. Followed the step-by-step instructions. Would rate 5 stars, but had a couple of issues on data migration due to differing templates. The one Yotpo exported that was supposed to be formatted for recharge did not match what the Recharge tool wanted. Tried reformatting to the template located in the step-by-step instructions and that one didn't match either. The one that finally worked was the one located at the link below the upload tool. Ola with Recharge Customer Support was an amazing help and stuck with me till I completed the data migration.

Recharge has been great for growing our subscriptions and their support team is fantastic. They spent time with me showing all the ways we can optimize our subscription base and when I ran into an error, their support jumped on and helped figure it out for me!

Gary S was SO helpful and efficient in helping me set up the correct triggers for a rewards flow. He remained patient and clearly explained what I should do step by step and with screenshots. Thank you, Gary! :)

Recharge has been extremely useful when it comes to subscription. we have developed a custom setup wit recharge api, all the help from support team has been great. App to go with, if you are require more that a basic setup.

Top-tier product that they clearly have an aggressive roadmap for. Phenomenal support as well (Bryan Nguyen -- looking at you).

We are in the process of switching from Bold Commerce to Recharge Pro, and most of this review reflects our experience regarding our implementation, which we feel will still be in progress until later this summer when all of our subscribers are transacting on Recharge instead of Bold. Our Recharge Implementation Manager insists our implementation project was complete before we even had our first transaction on Recharge. The platform seems robust, but we haven't had time to fully explore it because we're working through the rest of our four-month implementation on our own without support from our Recharge Implementation Manager. Once we immerse ourself with the platform, we reserve the right to modify our rating, but so far, not a good start. Specifically, our experience included the following: • We consistently ran out of time on nearly every scheduled call with our Implementation Manager and he repeatedly pushed back against our requests to extend the length of calls to correct for this. • Our Implementation Manager resisted repeated requests to have more than one 45 minute call per week. • Our Implementation Manager seemed more interested in marking tasks complete vs. accuracy. He grew impatient during conversations to quality check tasks that were thought to be complete, but not verified. • Our Implementation Manager claimed he doesn’t have a phone number. When asked why, he indicated it was for quality purposes. That was either absurd or a lie, but possibly both. • Our Implementation Manager, and later, his Manager, narrowly defined the terms “migration” and “implementation” and insisted our implementation was complete a full week before we actually transacted our first batch of transactions on the Recharge platform, and over four months prior to when the remainder of our subscribers begin to be billed on Recharge. o Our Implementation Manager informed us that we would not have any access to him or telephone support while finishing the incomplete implementation phase, and instead, we’d only have email support to complete the implementation that he insisted was complete. o We received no migration support for integrating Recharge’s highly-touted automation capabilities into our workflows. We were sold on these capabilities and expected to receive help implementing them as part of our implementation project. Because of this, we do not feel like we're receiving the full value of the Recharge platform. • Our Implementation Manager was a no-show on a scheduled call and later justified his absence by claiming we “have already launched for new subs”. He did not cancel the call, and a future scheduled call was also not cancelled.

Fast and insightful support. Our questions were answered quickly and thoroughly, and I was able to accomplish changing our rewards flow within minutes.

Great app that helps us manage all of our subscriptions. Customer service is great and they stay on top of it till they get it solved for you.

Great subscription product and they keep getting better. They have rolled out several updates and more are coming that we have been implementing. The support when you have a question or issue is outstanding. Someone knowledgeable comes onto the chat and knows how to fix things. I highly recommend Recharge for subscription programs.

Juan C. was very insightful with my request. He provided a step-by-step video that allowed me to resolve the issue I was experiencing. Not only was the information useful, he was very prompt with his responses to my questions.

Matt A. at Recharge has been so helpful with helping us sunset a product. The customer service has been top tier and we have been very happy with Recharge.

Recharge has been fantastic in every way thus far! It has been simple and easy to set up. When I've had difficulties, they've been there to help too!

Recharge has been fantastic in every way thus far! It has been simple and easy to set up. When I've had difficulties, they've been there too help!

I like the capabilities of the app a lot! However, the support is amazing. We had a shop issue over the weekend and were able to chat with Yajaira with Recharge Technical Support! Absolutely amazing service! Often times people have a really solid app, but they do not have the right support. That is not the case for Recharge

Would recommend this app, the customer service team is great and always seems to understand my questions. Couldn’t run my business so smoothly without recharge.

Zac was efficient, kind, and very knowledgeable throughout the process of getting help. I couldn't recommend him enough and hope to get his support in the future if I do need any guidance on Recharge again.

Absolutely the best full featured subscription app with a highly knowledgeable and helpful support team. We have also been very fortunate to have Amber P. from the Recharge Support team help us with more difficult Shopify Plus integration/upgrades which were handled in a timely, efficient and friendly manner. Excellent!

Still in the process of setting our new subscriptions model up. But the team in support are very helpful in supporting us do this.

Top Notch Support Team. Great to always have a live person supporting you. Malik gave detailed instructions and was able to answer all of concerns.

Great support by Pierre L on questions concerning complex migration issues with payment providers. Thanks again!