Avoid like the plague. Comes default with zero support options. Widget never updates when you update it - documentation tells you to contact support which you can't do unless you are on an expensive plan. Wasted hours of setup but at least I can now remember why ecomm brands avoid this product.

Support took the extra step to verify the results, found a discrepancy and immediately resolved it. Great job!

Taylor was extremely helpful and keep us informed throughout the entire process - was a pleasure working with him.

I would not use this app. They push updates and create really critical bugs that create extremely negative experiences and then don't take accountability for it. I've had this app for 3 years and have had a number of issues. Most recently they pushed an updated and grabbed the wrong shipping profile information, accidentally charging almost 800 customers shipping on a free shipping product. Then told me it wasn't them and they weren't responsible for it/took no accountability. I had to figure out a solution to manually credit every single order and there is still not a fix. We cannot wait to change companies to one that is more reliable.

Max was very fast to answer and helped me resolve my problem within SECONDS and NOT MINUTES! He also went above and beyond taking the matter into his own hands and doing it all by himself by me giving him collaborator access. I would do 10 stars if i could.

any queries i've had have always been responded to very promptly, and customer service has been excellent.

Customer service is great, went out of their way multiple times outside of business hours to help with urgent things

Vinse at Recharge made our migration process incredibly smooth and straightforward. We really appreciated the project management tool provided and the excellent communication throughout every step.

Great experience with Recharge over the past two years, customer service whenvever we're a bit stuck is really great, very responsive and super knowledgeable!

Complete thiefs when you try to cancel your account. They don't respond via emails in a timely manner. Support is non existent. Lost out of months of orders due to their lack of assistance. Choose anyone but them. There are better subscription sites out there

We have a great experience with Recharge so far: responsive CSM and support, seamless migration from another plugin, very detailed tech instructions, and, as far as we see now, we can also use it for cross-selling. Definitely recommend!

A fantastic app that we use daily! It's optimized our bundling experience for our team and clients. Customer service is always helpful and quick to help us with any question or concern we have from small bugs with shopify or if we want to add more options!

Just here to say that Jaden W was extremely helpful in solving a problem for me. Often I reach out to tech customer service chats who don't help and I end up solving the problem myself using them as a sound board. Jaden helped solve my problem and also suggested a helpful change in our account without prompt. Something he found and took upon himself to suggest. Much appreciated! Love a tech product with good customer service, unbeatable.

It was a great experience, the support is attentive, quick to respond, did a great job helping us set up the store, and were great about helping us navigate our slightly more complicated migration than it would have been for a new store. Patient, understanding and valuable help.

Title: Extremely Complex Setup, Poor Experience, and Not Worth the Cost Review: We had very high expectations for ReCharge when we installed it back in May. Unfortunately, the onboarding process was extremely long and unnecessarily complicated. The setup required multiple adjustments, and despite their assurance that it would be easy to implement, it turned out to be one of the most difficult and time-consuming integrations we’ve ever done on Shopify. We ended up paying for several months without being able to use it properly — only one or two months of partial use — which represented not only a significant financial cost but also a large investment of our internal team’s time and effort. In the end, the platform felt overly complex for the limited benefits it offered. We later switched to another subscription app (Loop), which was implemented in half the time, at a lower cost, and offered even more functionality and better support. We are extremely disappointed with this experience and feel that the value received does not justify the cost. We strongly believe a refund should be considered given the time, effort, and resources invested without any meaningful outcome.

Thomas J was to the point and so helpful! Great customer service! Update: Just had another wonderful customer service experience with Pierre! We love Recharge!

This company is a TOTAL FRAUD, and we would give it zero stars if this were an option. DO NOT SIGN THEIR AGREEMENT! The company said they could accomplish our scope which was provided in writing upfront. They said only a single line of code was required. Bottom line is that they lied. They misrepresented the product and what it could do. Then they delivered thousands of lines of piecemeal code that they could not explain, and, as it turns out, much of which they did not even write. We then had to determine what was standard and what was not. Turns out, nothing was standard. The entire product was custom. Even though we never used this garbage, they still wanted to proceed with charging us for a full year and renewal for a product that didn't meet our scope, that they never got working, and that we did not even use! They lied. Then they ghosted us. We will be reporting this company to the BBB. (Any response they give to this will be a lie. But don't take our word for it. Just make sure you run anything they give you through more than one corporate lawyer before you sign).

Unreliable software. Recharge used to work well for our store without issue, but recently we've had nothing but software bugs and hassles where our customers are charged shipping when it should be free. You should look for a more reliable subscription management option.

Amazing app with very cool and helpful team. Jake Walsh helped us to resolve the problem very fast via live-chat and email. He was very helpful and responsive. Thank you!

quick response. No need to describe issues in detail, they already know what we mean and resolve the issue/question on time