Hamid was a great help. They kept me updated on my ticket and made quick work on chasing development for a resolve. Thanks Hamid!

Nick very helpful in providing a custom solution to fix an issue with our Recharge integration. Fast turnaround on the request, clear and helpful communication. This was included in their free 5 hours of development.

We’ve had a great experience using Recharge as our subscription platform over the last few years. It’s easy to use and provides everything we’ve needed to scale our subscription program. The support team is excellent, especially our implementation manager, Hoa, who was incredibly helpful in testing out the Retain feature to determine if it would be a good fit for our team. Highly recommend!

While they don't have call support, they do have real humans to help in their chat (escalate quickly to get to a human!). Matt via chat was so helpful and quick. I do miss the human conversation...but the humans in the chats know their stuff!

Yajaira was extremely helpful walking us through Recharge's "Automate" feature. We've always enjoyed Recharge but it's especially good to know their support is top notch should you need it.

Allting bra, men har inte testat rekommendationen live än så får se då hur det fungerar praktiskt.

Great Platform! the support was really helpful to solve a complicated Automation error within a day. Highly recommend.

Good experience with CS team, Nikola was helpful and patient in resolving customer based issues with added learning material.

We love ReCharge, not only for how much they can do and how well integrated with Shopify they are, but also for their great customer service. Thanks, ya'll!

Hoa at Recharge was wonderful to work with and very helpful throughout the entire implementation process!

We've been using Recharge for a couple years and find it to be way too expensive. If you want to add their Retain (retention + referrals) option, they require a 12-month commitment. We've been paying 1% fee (which they now charge 1.25% to new customers) of our revenue to them and really can't stand that model. Their support isn't that great. Nothing stands out with the nickle-and-diming they do. We've been looking to move away from them for some time now with exploring building our own Shopify-native subscriptions solution.

The support is really good! And the analytics tools provide you with every information you neeed to make good decisions. It also offers an API for implementation in webshops with headless technology like we have.

This review is about the customer service experience: Service from Melanie was quick and efficient. She provided me the information that I need as both direct answers to questions and to helpful guides via links. I appreciated speaking to a person and not a chatbot.

Fantastic team and easy to use system. They are so thorough and want everything to go off without a hitch. Tons of features, customizing, and peace of mind. Highly reccommend!

Nena A. from the Technical Support team was very helpful when assisting with an issue we were having regarding updated shipping rates not pulling through from Shopify for future orders. The problem was sorted very quickly after reaching out. Thank you, Nena.

Recharge is simple to set up and the live support they offer is so helpful for someone that's both new to Shopify and subscriptions in general!

Special shout out to support agent Max S. who went above and beyond to work out an outside of the box solution to my business problem with a prepaid fixed sequence subscription plan!

After going back and forth with Shopify's AI support and getting no where, The Recharge support person Ola. Was able to solve my problem and update my site with in minutes. Great customer service from Ola. Thanks!

Excellent App! Been using it for several years to manage our subscriptions and it works great and Customer service is very responsive

This is an upgrade from our former subscription app. Recharge has so much more functionality and so easy for my customers to manage their subscriptions without my help!