Absolutely the best full featured subscription app with a highly knowledgeable and helpful support team. We have also been very fortunate to have Amber P. from the Recharge Support team help us with more difficult Shopify Plus integration/upgrades which were handled in a timely, efficient and friendly manner. Excellent!

Still in the process of setting our new subscriptions model up. But the team in support are very helpful in supporting us do this.

Top Notch Support Team. Great to always have a live person supporting you. Malik gave detailed instructions and was able to answer all of concerns.

Great support by Pierre L on questions concerning complex migration issues with payment providers. Thanks again!

We've been very pleased with Recharge overall and are continuing to turn on new features and configure the platform to better suit our customers' needs and drive success in the form of better health outcomes thanks to Recharge. As we have been diving in recently to optimize this app, the Recharge support agent Elijah P. has been extremely helpful. Elijah has walked us step-by-step through to set up functionality with which we were unfamiliar and was always very prompt and professional to help us get through several time-sensitive, launch-critical components of our project. We will continue to need intermittent assistance until we are fully optimized, and it's very reassuring to know that Recharge support, especially Elijah, has our backs. Big kudos to Elijah and thank you to the whole Recharge team!

Recharge support has always been great to work with and issues are usually resolved in a timely manner. Thanks for all your help.

Amazing! Very knowledgable, quick responses, and fixed my issue efficiently and effectively! I greatly appreciate the wonderful service I received!

Support is awesome. We're migrating from Woocommerce Subscriptions and used to no support. With ReCharge, I was able to connect in realtime with a support person and get answers. So far, so very good! Thanks Pierre

If you’re considering using Recharge, I highly recommend thinking twice. At first, I was excited to get started. Recharge promised to be the solution for managing subscriptions on Shopify. But what I got was a clunky experience, minimal support, and a lot of wasted time and money. Let’s start with the so-called "Account Manager" they assign you. Honestly, they were just as clueless as I was. Every time I had a question or needed guidance, I was redirected to a generic help article. The onboarding support was practically non-existent. I was left to figure out most of the setup and troubleshooting on my own. And again, for what they charge, you’d think they’d actually walk you through the process or at the very least offer solutions that didn’t require hours of guesswork. When I expressed my frustration and asked to cancel, I was met with a hard no and a boilerplate explanation about policy. No attempt at real resolution, no willingness to acknowledge that the platform was not meeting my needs. They tried to “make up for it” by offering an audit, as if that would undo the weeks of inefficiency and stress. It felt like a hollow gesture, not an actual solution. At that point, I had to notify my bank to block future charges and uninstall the app myself just to put an end to the mess. The platform didn’t improve my business, it drained my time and energy. If you’re a growing brand looking for real support, transparency, and results, I would strongly suggest looking elsewhere. Recharge might work for some, but in my experience, it was all promise and no delivery. Do better.

Very helpful! Was able to create the subscription for our customer when one wasn't created by the app.

Jaden W was so so helpful in getting us more information about workflows, subscriptions, variations. The support team is amazing and we're excited to grow our biz with Recharge

RUN FAR FROM THIS AND FIND A SOLUTION THAT WILL ACTUALLY PROVIDE YOU SERVICE. Of all the apps we've worked with, this one is BY FAR the worst experience we had. We had to lock into an annual agreement that ended up costing a lot of money and there's no way out of it. If you by chance have a bad more or bad year, they will collect and sting you no matter what. When you try to get service or a rep, it was nonexistent unless it had something to do with renewing your annual agreement. Do yourself a favor and at least try other ones first. I won't mention other names on their page but there are others out there and it will save you so much headache and money using one that will provide you service.

Awesome! I appreciate the level of support and dedication to helping my store! Happy to have gotten a knowledgeable Rep. Kudos

I’ve had an incredibly informative and hands-on experience with the Recharge support team, especially Bryan Nguyen. He went above and beyond to resolve my issue, providing clear, step-by-step guidance while ensuring I fully understood how to manage similar situations on my own in the future. His patience, expertise, and dedication to customer satisfaction made the entire process seamless. It's rare to find such responsive and thorough support, and I truly appreciate the effort put into helping me. Recharge has an excellent team, and Bryan’s outstanding service is a testament to that!

Recharge's team always responsive and works hard to ensure any issue is resolved in a timely manner/

We've been using ReCharge for subscriptions for a couple of years now. We recently added the Retain feature and really appreciated how helpful and informative Hoa Vuong was as our implementation engineer. Our contract is also coming up for renewal, so we have been working on the details with Lin Marzialo who has been just lovely to work with. Recharge has a great product and top of the line folks working for them, which makes the experience of doing business together more enjoyable.

Their customer service is super responsive and easy to work with. If I ever hit any roadbumps, they're so friendly and helpful. Would highly suggest!

We run into a decent amount of issues with the app itself, but the support team is fantastic. Any issue I have had with Recharge has been solved quickly and professionally by the support staff!

El closer de ventas me mintió me dijo que se puede hacer todo con recharge. Resultado... no se puede hacer justo lo que le expliqué en la videollamada y ahora me obligan a pagar 500$ al mes durante un año. Una estafa, no se preocupan nada por el cliente, no puedo usar la aplicación porque no hace lo que necesito y no son capaces de anular el pago. Que clase de términos y condiciones tienen vuestros contratos? El cliente debería ser el primero siempre. Una vergüenza.

Customer support were very helpful in resolving my query! Jaden W walked me through how to set a certain thing up that I needed!