Recharge Subscriptions logo

Customer reviews: Recharge Subscriptions

Develop by Recharge

Reviews (1,947)

Overall rating
4.6

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

  • Excellent and responsive customer support.
  • User-friendly interface and easy integration with Shopify.
  • Powerful subscription management features.
  • Frequent updates and improvements to app functionality.
  • Helpful onboarding and implementation support.

Common Concerns

  • Issues with compatibility with specific membership or discount systems.
  • Concerns over unexpected price increases and lack of communication regarding pricing changes.
  • Difficulty in manual adjustments to subscription orders.
  • Limited out-of-the-box customization options.
  • Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

yuuth

Nov 04, 2024  on Shopify

Pricing is just retarded. There is zero reason for there to be a transaction fee on each subscription. Whoever made this app randomly chose that number because it looks like it does something. the only thing it does is line his pockets.

BioStarUS

Oct 31, 2024  on Shopify

We've had Recharge for about a year now. It was a bit of a bumpy start, but it app works so well, and really adds value and convenience for our customers - and saves a ton of time for our customer service team so they're not constantly fixing glitches. The support team is very responsive and helpful as well. We're loving it. Thanks!

Files by Less

Oct 30, 2024  on Shopify

My customers haven’t been able to subscribe since the update and recharge price went up but I’m not seeing the benefit , also I did the upgrade multiple times and the day the switch happened I was notified I had not successfully done the switch. Not impressed

Citizens of Soil

Oct 22, 2024  on Shopify

Customer service (Nikola) was very quick to resolve my query and offered info on how to update ourselves going forward.

Lait de Soja

Oct 15, 2024  on Shopify

We have worked with Nick from the e-shop Genius time and time again, and every single time he gave us excellent support, answered and delivered so quickly, and really thinks along with our requests. Overall, we really recommend and want to give a huge shoutout to Nick!

Maine Island Soap | Pure & Natural Maine Made Soap From The Coast of Maine

Oct 15, 2024  on Shopify

Jaden W was very friendly and helpful! He took the time to make the necessary changes per our request! Maine Island Soap highly recommends Recharge Subscriptions!

cpap.com

Oct 09, 2024  on Shopify

Really appreciate the support that Recharge provides, Malik and Brian specifically have been great to work with. Of course, Recharge also works seamlessly with Shopify and provides a pretty dang good customer experience.

Forefront Health

Oct 09, 2024  on Shopify

Ola and Aum are so kind and helpful, checking in to give me updates and resolution in 24 hours. Love them!

Hemp Luxe CBD

Oct 09, 2024  on Shopify

Fast response. Comprehensive and has supported sales growth. -Updated. I needed further support after migrating with old auto-renew products. Juan jumped into chat, and response was friendly, fast, and accurate! Received excellent guidance as well as documentation on how to fix things. Great work!

MegaFood

Oct 08, 2024  on Shopify

Taylor was wonderful and most supportive. I appreciated his quick response and ability to resolve my issue, which made our customer extremely happy!

Pawstruck.com

Oct 08, 2024  on Shopify

We have been happy with this app for our subscriptions. They just rolled out a bunch of cool new features to help retain subscribers. Their support has also been very helpful when needed, shoutout John T.!

LOA SKIN

Oct 08, 2024  on Shopify

Recharge Subscriptions has been a great partner over the years! Their system and portal is extremely easy to use and has a lot of functionality packed in. I've never had an issue with it not working, so in terms of reliability 10/10. My biggest complaint was that there was a lack of customization to their widget, but they just revamped it allowing you to customize it on so many levels. Props on listening to your clients! Lastly, the reason for leaving my review is their customer support team. I had a really frustrating issue where my product gallery was not showing on my page and it seemed like the Subscription Widget was the cause, but their team stood by me and helped figure out that my theme was injecting some weird code that affected my product gallery. I'm greatly appreciative to Max S. and the developers who helped to figure this out.

Stone Age Staples

Oct 07, 2024  on Shopify

Great app that meets our subscription needs. The support team have been very helpful when I have had questions or needed some help. As a small business owner who wears many hats, quick and concise support is very important! Thank you

Reverse Life

Oct 06, 2024  on Shopify

Vinse has been super helpful with onbaording us onto retain with recharge - cydney and Tatiana have also been syper helpful friendly and helped us optimise - the support has been excellent

New Zealand Honey Co.™

Oct 02, 2024  on Shopify

Pierre was very helpful in assisting us with our customer's concerns. He even sent a follow-up email confirming if the issue was resolved. Thank you, Pierre! I appreciate your fast and kind assistance.

Carabello Coffee

Oct 01, 2024  on Shopify

I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the right kind of help that quickly solved my problem. I only took off one star because I didn't find the chat bot helpful...chat bots are usually frustrating because I almost always have already Googled my problem and tried to solve it myself BEFORE clicking on the chat feature. It would be more awesome if it were easier to skip the bot and go straight to a human!

Lumity® US

Oct 01, 2024  on Shopify

I had trouble recently with getting the right reports and changing user access rights. Yajaira was super helpful in resolving these issues and also this was done very quickly. It is comforting to know that the support team are able to help when needed with minimum of fuss.

Salaam Nutritionals

Sep 26, 2024  on Shopify

max did a great job helping me out! answered my question perfect with screen shots, exactly what I needed!!!

Pet Popcorn

Sep 25, 2024  on Shopify

Got on a live chat with Jaden Walker in minutes and was able to resolve my issue with shipping charges quickly and smoothly. Went above and beyond to help in regenerating all of our current orders to match the updated settings!

RAWr! Life. Superfoods.

Sep 25, 2024  on Shopify

Great app that’s easy to set up and manage. Any issues you come across they have a great support team to get it sorted for you quickly.

Scroll to Top