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Customer reviews: Recharge Subscriptions App

Develop by Shopify

Reviews (1,942)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

  • Excellent and responsive customer support.
  • User-friendly interface and easy integration with Shopify.
  • Powerful subscription management features.
  • Frequent updates and improvements to app functionality.
  • Helpful onboarding and implementation support.

Common Concerns

  • Issues with compatibility with specific membership or discount systems.
  • Concerns over unexpected price increases and lack of communication regarding pricing changes.
  • Difficulty in manual adjustments to subscription orders.
  • Limited out-of-the-box customization options.
  • Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

edZOOcation

Sep 03, 2025  on Shopify

We've been using Recharge for a couple years and find it to be way too expensive. If you want to add their Retain (retention + referrals) option, they require a 12-month commitment. We've been paying 1% fee (which they now charge 1.25% to new customers) of our revenue to them and really can't stand that model. Their support isn't that great. Nothing stands out with the nickle-and-diming they do. We've been looking to move away from them for some time now with exploring building our own Shopify-native subscriptions solution.

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