Our company just underwent an incredibly complex merging of multiple websites across Shopify, BigCommerce and NetSuite platforms which involved migrating subscriptions from all three into our unified Recharge account. We worked with Vinse R. from Recharge and he all but held our hand through the whole process. He made each step very clear, answered all of our many (sometime tedious) questions quickly and completely and in general performed on behalf of Recharge like he was part of our own internal team. We would give Vinse 100 stars if we could!

Terrible customer support. Interface is deceptively designed and isn't user friendly. We are looking to move to Loop.

Customer support (Yajaira T.) was so helpful! I've been having issues with Authorize.net/Shopify/Recharge and it's been so hard to locate the issue. Finally, i think i got most of it all figured out however Yajaira T. was patient to help me through the issue.

Terrible experience trying to sunset this app. Multiple steps with little to no help or resolution.

Always a great experience with Recharge. Their service and system is continously evolving - offering new features for our subscribers and their customer support is consistently stellar.

Love the app. It includes so many features and their support is absolutely amazing. They are incredibly responsive and Jack G for example even gave me a video tutorial on how to adjust the settings I needed adjusted. Great app. 100% recommend.

Easy to use and great customer support if you ever need assistance, have questions, or experience any issues.

John T Was amazing. I had some pretty crazy questions that involved my company, Shopify, recharge, and the customer. He made sure all of my questions got answered and I was able to fix and help my customer within one hour of chatting with recharge. 10/10 service.

Recharge has been an essential tool for managing subscriptions during a very complex migration from a legacy platform. The app itself is powerful and flexible, but what truly made the difference for us was the quality of support. Julmar was outstanding, responsive, knowledgeable, and incredibly patient while helping us manually reconcile and migrate subscription data. He understood the urgency, paid close attention to detail, and made sure everything was handled correctly so we could move forward without disrupting our customers. For merchants running subscriptions who need both a robust platform and reliable human support when it matters most, Recharge delivers.

Recharge is an exceptional company. Great product, great support and they're always innovating. I've been working with them for almost a decade now and will never stop.