Recharge has been an essential tool for managing subscriptions during a very complex migration from a legacy platform. The app itself is powerful and flexible, but what truly made the difference for us was the quality of support. Julmar was outstanding, responsive, knowledgeable, and incredibly patient while helping us manually reconcile and migrate subscription data. He understood the urgency, paid close attention to detail, and made sure everything was handled correctly so we could move forward without disrupting our customers. For merchants running subscriptions who need both a robust platform and reliable human support when it matters most, Recharge delivers.

Recharge is an exceptional company. Great product, great support and they're always innovating. I've been working with them for almost a decade now and will never stop.

Vuk was really helpful and patient, guiding me through the process and resolving my issue quickly and efficiently.

Really disappointing, almost laughable support team. I keep losing money and time responding to customer experience defects in the Recharge experience for gift redemption. Support team is generally lazy, lacking ownership, slow, and unresponsive. Can't tell if they don't know how to fix or perhaps care to fix the issue. My customers are rightly upset they can't redeem their gift subscription (some valued at $300+) and Recharge's response was essentially "it works some of the time but not all the time, and we can't replicate it, so we can't fix it." If you want to be left alone to deal with the wake left behind by a bad product, use Recharge.

Great customer support! Yajaira was so kind and helped me understand a few issues. I've also had great support from Jose! Thank you guys!

Great customer service! A bit of some technical hiccups and , but overall fantastic. Wish that the email notifications had less HTML setup for customer notifications and it was easier to incorporate our branding - fonts, design, etc.

Quick integration/on-boarding with amazing help and guidance from Vinse! We had a tight timeline and the whole team worked closely with us to ensure we got live on time. Easy to use and lots of customization available.

It works well, need to understand small things that help like formatting files. The Help desk is great.

Jaden W. Helped me get some things fixed up on the site! So grateful for Recharge making things simple to use for our customers and easy for our business! Definitely recommend.

Excellent customer service! Yajaira is very knowledgeable and responsive. Thank you for your world class customer service.