Horrible. We left Appstle for Recharge, thinking we'd get better functionality, and that was a big mistake. We went from spending $30/month to $800/month, and we have gained nothing. I thought Recharge would take care of problems, but they don't. They give you a chat bot that tells you to go read every troubleshooter they have on file. I am positively filled with regret. :-(

I was really upset when they increased their pricing because we are a very small business. But Recharge has invested HEAVILY in new features. The ROI is worth it. Their customer service is 24/7 and so helpful. We're still working through the occasional hiccups, but all in all we are happy with the app and will continue to use them.

Such an incredibly big fan of Recharge. One of the most powerful tools on Shopify currently and it's like 20 tools in one. Their support is crazy helpful too. Big shoutout to Pierre L., Duska, and so many more. If you're a subscription based company, don't waste your time with any of the other apps, trust me.

Worst support. I had the rep Matt A. who was definitely the most inefficient and lousiest rep who either had no training at all or was just completely clueless and irredeemably stupid. I've had many stores where I had the legacy widget integrated easily within 1 day. Of course, Matt made me lose many days of the free trial on a new store I installed this app on, and failed to deliver a simple thing I needed done. I uninstalled the app. Due to Matt A.'s inefficiency, I switched over to Loop. It's much better and their support is top tier. I don't see recharge competing with them in the months to come. Long Loop.

Zachary is always a great help when I am trying to resolve via detailed problems with Recharge. I appreciate his expertise immensely!

Fast and clean backend interface, good looking customer facing app onsite. Competent friendly support when needed. Conversion rate of page increased just by having the sub option available.

ADVANCED FEATURES FOR WHICH YOU PAY EXTRA AREN'T ACTUALLY WORTH THE MONEY! The Recharge sales team focuses much of their effort on upselling you to additional, so called "advanced" features that are not included with your regular plan. After having used these tools for a number of weeks we've identified that they are absolutely not worth the money that you're paying. Failed Payment Recovery - sounds great on paper! But when you look into the analytics you'll notice that there is quite an extensive list of "charge errors" for which this feature doesn't actually work. When we contacted support to ask why the Failed Payment Recovery flow didn't trigger after a customer's payment failed - their reply was: "this specific type of charge error is not covered by the Failed Payment Recovery feature, please contact the customer manually by sending them an email and ask them to update their payment method". It's good to know that you are paying for automation to take place only to be told you have to send an email and contact customers yourself.

HIGHLY RECOMMEND THIS APP IF YOU ARE OK WITH NOT RECEIVING ANY SUPPORT AND LIKE BEING IGNORED. We've complaint multiple times about the shocking performance of the customer portal that Recharge offers. One customer service representative replied to confirm it's all expected behaviour and when we contacted the sales rep, the person that locked us into a 12 month contract for this app, he's just decided to go completely quiet. Not a single response after 3x emails that we've sent. As said before, if you like being ignored and have zero expectations in regards to getting help with fixing issues that are extremely crucial to running your day-to-day business - go ahead, this one is for you!

Please give John Miayo a raise! I was having an issue with a customers subscription (max tries reached) and he helped me when I was about to pull my hair out. Thank you thank you thank you John!

I tested several other app's this one is the best so far and a very responsive support thank you <3

Recharge has really helped us grow our subscriptions, and their support team is awesome, Thank you Malik. April walked us through ways to improve our setup.

This is an excellent app and it works well. When I first signed up for it, I was worried that not having phone customer service would be difficult but they find creative ways to be super helpful over live chat. Juan C from customer service is particularly amazing and can help me solve any problem quickly and effectively.

I’m extremely disappointed with the level of support provided by this company. For the second time, a visual element related to their widget has appeared unexpectedly and randomly on our website, severely disrupting the layout and directly affecting our user experience and sales performance. What’s even more frustrating is the lack of urgency on their side. This issue has now been live for nearly 48 hours, and we are still without a proper fix. Despite repeatedly flagging the problem and stressing how critical it is to our business, we’ve received no meaningful updates today, not even a basic acknowledgment or timeline. I’ve had to chase them multiple times, and each time I get the same vague response, with no real sign of progress. For a company offering tools that integrate directly into customer-facing websites, this level of support is unacceptable. Issues like this demand immediate attention, not delays stretching over several days with no communication. I’m honestly shocked by how unprofessional and unresponsive their support has been. If your website performance and reliability matter to you, I would strongly caution against relying on them.

Recharge has been a major upgrade for us and our brand. It's incredibly easy for customers to manager their own subscriptions, and provides us with tons of flexibility in how it's configured. Vinse made our migration a breeze. Super happy with our experience.

Our implementation engineer, Vinse, was the man! He was super helpful as we migrated our subscriptions from Yotpo to Recharge, and we are stoked with how simple the process was.

Excepcional servicio de atención al cliente. La agente Snežana A. nos ha ayudado muchísimo y ha solucionado rápidamente las dudas que teníamos.

Worked with recharge for years and can't speak highly of the company. Great tools, great support and great platform!

Jaden did an excellent job understanding the issue, and working with the backend tech team to resolve the issue. Really appreciated the help and staying on top of it. Thank you.

Recharge is great. Have come across from Yotpo and haven't know what we have been missing with all of these new features. Support has been amazing too!

We migrated from Yotpo Subscriptions. Followed the step-by-step instructions. Would rate 5 stars, but had a couple of issues on data migration due to differing templates. The one Yotpo exported that was supposed to be formatted for recharge did not match what the Recharge tool wanted. Tried reformatting to the template located in the step-by-step instructions and that one didn't match either. The one that finally worked was the one located at the link below the upload tool. Ola with Recharge Customer Support was an amazing help and stuck with me till I completed the data migration.