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Customer reviews: Recharge Subscriptions App

Develop by Shopify

Reviews (1,942)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

  • Excellent and responsive customer support.
  • User-friendly interface and easy integration with Shopify.
  • Powerful subscription management features.
  • Frequent updates and improvements to app functionality.
  • Helpful onboarding and implementation support.

Common Concerns

  • Issues with compatibility with specific membership or discount systems.
  • Concerns over unexpected price increases and lack of communication regarding pricing changes.
  • Difficulty in manual adjustments to subscription orders.
  • Limited out-of-the-box customization options.
  • Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Soundbites PBC

Aug 13, 2025  on Shopify

We have been using recharge for our shopify webshop for over 5 years and are very happy. Great customer service too.

Cell Wellness Co

Aug 12, 2025  on Shopify

I've enjoyed both using the app for my shop front for many years, as well as exceptional online support on many occasions. These guys go above and beyond and in a timely manner. Over the past few days I've been dealing with Nina & she has been just fantastic at identifying and resolving an issue which was costing me money. Thanks Nina and thanks Recharge!

Molekule

Aug 11, 2025  on Shopify

Excellent customer service from Miley W. Very thorough and gave me exactly the information I needed. Appreciate the great help.

Autoimmune Institute

Aug 07, 2025  on Shopify

Have been using this for years and recently had a conversion to the newest version and Nikola from technical support was amazing! Guided me through all the way. Highly recommend!

Lola & Baxter

Aug 07, 2025  on Shopify

Matt was very helpful with our widget issues. I've been going back and forth since yesterday but Matt was able to fix it instantly. Appreciate his proactiveness!

CafePod

Aug 07, 2025  on Shopify

Support on this app is second to none and given the functionality available this is very much appreciated. The app itself is very robust and feature rich. Its given us the ability to automate our subscription model easily and we can now scale this as part of business strategy

MANEPRINT

Aug 06, 2025  on Shopify

Recharge is super seamless to use overall, though some of the newer features can be a bit tricky to navigate. Thankfully, their support team is really knowledgeable and easy to talk to. Big shoutout to Matt for helping us sort out an issue with our customer portal!

Attaboy

Jul 31, 2025  on Shopify

Yajaira was an incredible help and took the time to ensure our questions were answered and everything was working correctly.

Time Of Your Life

Jul 30, 2025  on Shopify

Really good online suppport from Snezana should you not find what you need on the ChatBot. Have been using Recharge for 5 years and the recent upgardes have been welcomed

CityChick

Jul 30, 2025  on Shopify

Support was quick and helped fixed the issue that I was having right away. Very happy with the support.

Nature's Path

Jul 30, 2025  on Shopify

While the app is constantly upgrading it's capabilities (albeit still in beta for some newer features), their customer support staff are very responsive and helpful!

WellBean

Jul 28, 2025  on Shopify

We transitioned to Recharge with the expectation of achieving certain functionalities for our business. While Recharge is a robust platform with extensive reporting capabilities, we ultimately found that it wasn't the ideal fit for our specific operational needs at this time. We also experienced a learning curve in adapting to the system. Regarding support, initial interactions with the chatbot were not what we anticipated, but once we engaged with the human support staff, we found them to be very helpful and knowledgeable in assisting us.

Meditronix Club

Jul 22, 2025  on Shopify

I’ve been using Subscription Payments for a few weeks on my new fashion store, and it’s been such a game-changer. Now I can offer customers the option to subscribe for regular product deliveries and exclusive perks, which has helped build loyalty and bring in consistent revenue. The app is super easy to set up and integrates smoothly with Shopify, so I didn’t need any tech skills to get started. My customers love the flexibility, and I love the steady sales!

Pusheen Box

Jul 18, 2025  on Shopify

Renata the agent that helped me was informative, efficient, and concise. She took into consideration when making sure the work flow isn't hindered or delayed.

Blue Dinosaur

Jul 15, 2025  on Shopify

Great product and excellent support when we recently had an issue due to a website rebuild. Nikola C was excellent in asking the right questions and implementing a solution that was clearly explained.

Agravitae Inc

Jul 14, 2025  on Shopify

Does what it says. Easy interface to add what you want to do, and customer and chat support has been great and responsive when we run into any issues.

Casad Family Farms

Jul 09, 2025  on Shopify

An absolute must for any food company selling DTC. Hands down best experience, as well as customer support.

Style Edit

Jul 07, 2025  on Shopify

Yajaira T. was so helpful, i was stuck bouncing off shopify and recharge support as they were both referring me to the other. But Yajaira T. 's video really helped. thank you

WellBean

Jul 04, 2025  on Shopify

Horrible. We left Appstle for Recharge, thinking we'd get better functionality, and that was a big mistake. We went from spending $30/month to $800/month, and we have gained nothing. I thought Recharge would take care of problems, but they don't. They give you a chat bot that tells you to go read every troubleshooter they have on file. I am positively filled with regret. :-(

EXAU Olive Oil

Jul 02, 2025  on Shopify

I was really upset when they increased their pricing because we are a very small business. But Recharge has invested HEAVILY in new features. The ROI is worth it. Their customer service is 24/7 and so helpful. We're still working through the occasional hiccups, but all in all we are happy with the app and will continue to use them.

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