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Customer reviews: Recharge Subscriptions App

Develop by Recharge

Reviews (1,815)

Overall rating
4.7

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

  • Excellent and responsive customer support.
  • User-friendly interface and easy integration with Shopify.
  • Powerful subscription management features.
  • Frequent updates and improvements to app functionality.
  • Helpful onboarding and implementation support.

Common Concerns

  • Issues with compatibility with specific membership or discount systems.
  • Concerns over unexpected price increases and lack of communication regarding pricing changes.
  • Difficulty in manual adjustments to subscription orders.
  • Limited out-of-the-box customization options.
  • Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Proleve Distribution

Aug 28, 2025  on Shopify

This review is about the customer service experience: Service from Melanie was quick and efficient. She provided me the information that I need as both direct answers to questions and to helpful guides via links. I appreciated speaking to a person and not a chatbot.

Charm Post

Aug 26, 2025  on Shopify

Fantastic team and easy to use system. They are so thorough and want everything to go off without a hitch. Tons of features, customizing, and peace of mind. Highly reccommend!

Rounton Coffee

Aug 21, 2025  on Shopify

Nena A. from the Technical Support team was very helpful when assisting with an issue we were having regarding updated shipping rates not pulling through from Shopify for future orders. The problem was sorted very quickly after reaching out. Thank you, Nena.

Ross & Squibb Distillery

Aug 20, 2025  on Shopify

Recharge is simple to set up and the live support they offer is so helpful for someone that's both new to Shopify and subscriptions in general!

Seventeen Games

Aug 20, 2025  on Shopify

Special shout out to support agent Max S. who went above and beyond to work out an outside of the box solution to my business problem with a prepaid fixed sequence subscription plan!

Del's Coffee Roasters

Aug 20, 2025  on Shopify

After going back and forth with Shopify's AI support and getting no where, The Recharge support person Ola. Was able to solve my problem and update my site with in minutes. Great customer service from Ola. Thanks!

Catholic T-Shirt Club

Aug 15, 2025  on Shopify

Excellent App! Been using it for several years to manage our subscriptions and it works great and Customer service is very responsive

Vitalyte

Aug 15, 2025  on Shopify

This is an upgrade from our former subscription app. Recharge has so much more functionality and so easy for my customers to manage their subscriptions without my help!

Core Med Science

Aug 14, 2025  on Shopify

Great support team and always have answers for questions asked. Recently helped us with switching payments. Thank You!!

Dressing Your Truth

Aug 14, 2025  on Shopify

Always quick to help and troubleshoot issues, and informative responses. Definitely an easy company to work with.

Soundbites PBC

Aug 13, 2025  on Shopify

We have been using recharge for our shopify webshop for over 5 years and are very happy. Great customer service too.

Cell Wellness Co

Aug 12, 2025  on Shopify

I've enjoyed both using the app for my shop front for many years, as well as exceptional online support on many occasions. These guys go above and beyond and in a timely manner. Over the past few days I've been dealing with Nina & she has been just fantastic at identifying and resolving an issue which was costing me money. Thanks Nina and thanks Recharge!

Molekule

Aug 11, 2025  on Shopify

Excellent customer service from Miley W. Very thorough and gave me exactly the information I needed. Appreciate the great help.

Autoimmune Institute

Aug 07, 2025  on Shopify

Have been using this for years and recently had a conversion to the newest version and Nikola from technical support was amazing! Guided me through all the way. Highly recommend!

Lola & Baxter

Aug 07, 2025  on Shopify

Matt was very helpful with our widget issues. I've been going back and forth since yesterday but Matt was able to fix it instantly. Appreciate his proactiveness!

CafePod

Aug 07, 2025  on Shopify

Support on this app is second to none and given the functionality available this is very much appreciated. The app itself is very robust and feature rich. Its given us the ability to automate our subscription model easily and we can now scale this as part of business strategy

MANEPRINT

Aug 06, 2025  on Shopify

Recharge is super seamless to use overall, though some of the newer features can be a bit tricky to navigate. Thankfully, their support team is really knowledgeable and easy to talk to. Big shoutout to Matt for helping us sort out an issue with our customer portal!

Attaboy

Jul 31, 2025  on Shopify

Yajaira was an incredible help and took the time to ensure our questions were answered and everything was working correctly.

Time Of Your Life

Jul 30, 2025  on Shopify

Really good online suppport from Snezana should you not find what you need on the ChatBot. Have been using Recharge for 5 years and the recent upgardes have been welcomed

CityChick

Jul 30, 2025  on Shopify

Support was quick and helped fixed the issue that I was having right away. Very happy with the support.

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