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Customer reviews: SB | Simple Bundles & Kits

Simple Bundles is a Shopify app that helps merchants create product bundles, upsell offers, and boost sales effortlessly. This review covers its features, pros, cons, and real user experiences to help you decide if it's the right fit for your store.

Reviews (569)

Overall rating
4.9

What Merchants Think

Merchants generally have a very positive impression of "SB Simple Bundles & Kits." They praise its simplicity and effectiveness in creating and managing product bundles. The app is seen as intuitive and user-friendly, with many users finding it significantly easier to use than other bundling apps. The highlight for many is the exceptional customer service, which is frequently described as quick, knowledgeable, and extremely helpful.

Key Strengths

  • User-friendly and intuitive design
  • Effective inventory management
  • Highly responsive and supportive customer service
  • Versatility in creating various bundle options
  • Integration capabilities with different sales channels
  • Availability of a free plan for small businesses
  • Detailed supporting resources, like video tutorials
  • Good integration with existing store themes

Common Concerns

  • Complexity in initial setup for some users
  • Limited features in the free plan
  • Occasional compatibility issues with certain store themes or other apps
  • Lack of direct phone support for quicker, more complex troubleshooting
  • Pricing concerns for advanced features on Shopify Advanced plans

Final Thoughts

"SB Simple Bundles & Kits" is a well-regarded app among Shopify merchants, particularly for its ease of use and exceptional customer support. While there are minor setup challenges and compatibility concerns, the app's strengths in functionality and its robust support team make it a valuable tool for those looking to enhance their store's bundling capabilities. Its free plan is appealing for growing businesses, though advanced features do incur costs. Overall, it stands out as a reliable and effective solution for managing complex bundling needs.

PoolMarie

Jun 29, 2025  on Shopify

Ich habe lange nach einer Möglichkeit gesucht, die Artikel nach dem Kauf aufzuteilen. Genau das unterstützt Simple Bundles v1.0. Die App ist sehr übersichtlich und das Top Feature für mich ist, dass ich aus bestehenden Produkten ein Bundle erstellen kann. Vielen Dank für den raschen Support.

holistic haven

Jun 28, 2025  on Shopify

If you like offering curated product sets or want to increase your average order value without any tech stress, this app is perfect. It helps you get creative with your store without messing up your stock or confusing customers.

Mermaid Sisters

Jun 27, 2025  on Shopify

At first, we experienced some issues because the products appeared available even when they were out of stock. However, the customer service was extremely helpful and resolved the problem quickly. Everything is working perfectly now!

Modeletto Store

Jun 26, 2025  on Shopify

This APP is perfect for our needs and the support from the team helping me set it up was amazing. Highly recommend.

smart abode tech

Jun 26, 2025  on Shopify

Simple Bundles has made it super easy to create product bundles in my store. I love how clean and intuitive the setup is

Genesee Valley Woolworks

Jun 25, 2025  on Shopify

Intuitive and flexible. Just what I needed to make our custom mix-and-match kits while keeping our inventory accurate! Also quick tech support if you need it.

Obsessed Garage

Jun 17, 2025  on Shopify

Their support is super responsive, like under 5 mins any time, day or night. I've been very happy with this app and the team behind it.

La Prettiest

Jun 08, 2025  on Shopify

The support team responded quickly to my emails with detailed explanations and helpful screenshots outlining the steps to resolve the issue. Thank you!

COUNTRY COMFORT HERBALS

Jun 07, 2025  on Shopify

Great customer service! My problem was solved (my error) promptly and professionally. I got all the help I needed including screen shots and it was a Saturday afternoon. Thanks so much!!!!

Valiant&Company

Jun 04, 2025  on Shopify

Many thanks to Maria P. for helping me to get through and understanding the Simple Bundle feature interface and how it works. Once you get a handle of how things connect and relate with variants, and selecting the products to create the bundles in the app, it's 'simply' great. No pun intended. With thorough guidance and collaboration we were able to get to the result that I wanted to implement and it integrated seamlessly with my product page and theme as initially designed. It felt great to have that support, knowledge and encouragement until the solution worked. There are ALOT of apps in the Shopify store that change up the look and feel of your page altogether, affects other sections, your fonts amongst other things and its disappointing and discouraging when you think now I've got to spend more time trying to figure out coding, bugs on their end or look for another app and figure something out. If you want a solution that gets the job done, doesn't waste time and can handle the load and fits into your theme without issues, I would definitely recommend Simple Bundles! 5 stars!

Tinker Tots Travel Toys

May 28, 2025  on Shopify

This is my first time building a shopify store & the day before the launch of our website I was encountering inventory issues with the bundles during the test order process. The team at Simple Bundles & Kits reviewed my site and resolved the issue so fast I was able to launch on time, hassle free. Very happy with the customer service & tech support.

Do Better Colab

May 26, 2025  on Shopify

Learning how new apps work and getting them set up can sometimes be a bit of a challenge. The customer service team are fantastic and quick to respond, teaching me the best way to set up my bundles the way I had in mind. I also needed a bundle app that would work for multiple countries and take into account tax requirements in each. Pleased to say that this app is able to handle it. Great experience all round!

Novaa Gear

May 21, 2025  on Shopify

Extremely disappointed with both the app and the customer service. The app repeatedly crashed in the backend during customer checkouts, costing my business tens of thousands in lost sales. When I reached out for support, the only response I received was, “We’re sorry, we can’t fix it—it’s best you find another app.” Unacceptable response for a serious issue. Would not recommend.

Kepler Safety Keychains

May 21, 2025  on Shopify

Great app and the support is absolutely amazing. I looked for ages for an app that could handle my different bundle options, so happy I found this one!

Essentialgifting

May 20, 2025  on Shopify

My experience with Simple Bundles has been exactly what you would hope for in a app service provider. Most times when a shop owner has little to no experience on the coding and development side it can be a wingit trial and error when you are not really sure what you need. Every person from the moment I installed the app went above and beyond to support in the set-up and providing solutions and ideas when I felt like it did not align with what I had envisioned. Final results the team went over and beyond to understand my business for the best solution for bundles and option products. Highly recommend for "Bundling Product" options. They also have great videos as tools.

Scentimental SA

May 20, 2025  on Shopify

I am extremely concerned that the team at Freshly Commerce, cannot fix a native bug in their app, LET ALONE reply to their support tickets in a timeously manner. When they give me the support i deserve and fix the app, i will change my review, however, their support is terrible, they dont reply, they ask the same nonsense questions all the time. Given them access to my store and they cannot even give me any updates nor reply to any of my messages. DAY THREE and their support is absolutely not helpful - they dont reply and they just ignore you - they tell you to upload a CSV, where all their "videos" dont reflect the same CSV file that they ask you to download... they not willing to help you, live on store, even though you have granted them permission to do so... I have sent multiple messages now - which are read and ignored.

Red Aspen

May 19, 2025  on Shopify

Customer Support is always quick to help resolve issues and willing to put in extra work. The Simple Bundles & Kits technical team was able to assist our store in creating custom behavior for their dynamic bundle which has greatly improved our users' experiences.

Geek & Gorgeous CZ

May 17, 2025  on Shopify

Amazing app, amazing support! They solved issue with fast checkout button so proactively, I never met someone like them. Defenitely recommend! :)

edelkrone

May 17, 2025  on Shopify

It is a tool that provides us with extraordinary ease in selling product ecosystems that work harmoniously together—especially ones like ours. We are very, very satisfied with the Simple Bundles app. It is extremely simple and works perfectly.

Yardbird

May 16, 2025  on Shopify

App is not fully compatible with Shop Pay or other accelerated checkoutsand only works selectively on certain orders. Would not advise using unless you've tested with all of your payment methods to ensure it's a complete solution.

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