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Customer reviews: Simple Bundles & Free Gift

Develop by Shopify

Simple Bundles is a Shopify app that helps merchants create product bundles, upsell offers, and boost sales effortlessly. This review covers its features, pros, cons, and real user experiences to help you decide if it's the right fit for your store.

Reviews (634)

Overall rating
4.8

What Merchants Think

Merchants generally have a very positive impression of "SB Simple Bundles & Kits." They praise its simplicity and effectiveness in creating and managing product bundles. The app is seen as intuitive and user-friendly, with many users finding it significantly easier to use than other bundling apps. The highlight for many is the exceptional customer service, which is frequently described as quick, knowledgeable, and extremely helpful.

Key Strengths

  • User-friendly and intuitive design
  • Effective inventory management
  • Highly responsive and supportive customer service
  • Versatility in creating various bundle options
  • Integration capabilities with different sales channels
  • Availability of a free plan for small businesses
  • Detailed supporting resources, like video tutorials
  • Good integration with existing store themes

Common Concerns

  • Complexity in initial setup for some users
  • Limited features in the free plan
  • Occasional compatibility issues with certain store themes or other apps
  • Lack of direct phone support for quicker, more complex troubleshooting
  • Pricing concerns for advanced features on Shopify Advanced plans

Final Thoughts

"SB Simple Bundles & Kits" is a well-regarded app among Shopify merchants, particularly for its ease of use and exceptional customer support. While there are minor setup challenges and compatibility concerns, the app's strengths in functionality and its robust support team make it a valuable tool for those looking to enhance their store's bundling capabilities. Its free plan is appealing for growing businesses, though advanced features do incur costs. Overall, it stands out as a reliable and effective solution for managing complex bundling needs.

DiscountPaintball.com

Dec 09, 2025  on Shopify

This app has worked great for us over the last year. Recently we found some new features that we love. However, there was something we needed a little different. I submitted a request and they solved our issue immediately! We highly recommend this app for helping with bundles and their support is excellent!

Celleste Boutique

Dec 09, 2025  on Shopify

This company has one of the best customer support departments I've ever dealt with. No matter who answered my emails (and there were several people), I never had to re-explain my case, they all knew exactly what was going on. The replies were lighting fast, always same-day and often within a few hours. If the question was ever slightly complicated, they would come back with a walk-through screen capture video, made specifically for my case. Everything was crystal clear, and very well-explained, and everyone was extremely polite and knowledgable. Every email I recieved back answered my question perfectly... and some of my questions were quite elaborate. I'm not sure who does their hiring, but they can certainly coach other companies on customer-support how-to's. The app itself works extremely well. If you're new to the concept like we were, it takes a bit of time to wrap your head around how to set things up. But once it clicks, it makes perfect sense. Shopify's back end makes it a bit challenging to keep things organized, but that's on them and not Simple Bundles. Big thank-you to their team, and I highly recommend them along with their app, for anyone who needs to track products in all kinds of bundles!

NUTSÓLA

Dec 08, 2025  on Shopify

Such a great app for our business as we bundle everything on our site. We've faced some technical difficulties and Cherry with the support team got back immediately and solved our issue. Such a great app and highly recommend!

VLAM Spirit

Dec 06, 2025  on Shopify

It's early days yet but Stella was quick at resolving a query we had with setting up Simple Bundles.

Lioninox

Dec 05, 2025  on Shopify

This app has been essential in helping us present our products more effectively and grow our Shopify store. The bundling features are easy to set up, flexible, and work seamlessly with our theme. It has allowed us to create better product offerings, increase average order value, and provide a smoother shopping experience for our customers. The support team is also outstanding—quick, knowledgeable, and always willing to help. Highly recommended for any store looking to improve product presentation and boost sales.

High Ground Coffee Company

Dec 03, 2025  on Shopify

Phenomenal customer assistance team they helped walk me through understanding my problems and gave me resources to teach myself more on the topic.

Alma

Dec 03, 2025  on Shopify

THE BEST assistance - honestly am so appreciative of the quick replies and detailed assistance from the team. Such great help and also a great app for setting up mix and match bundles.

Teddykompaniet

Dec 02, 2025  on Shopify

We’ve had some issues getting Simple Bundles to work seamlessly with our more complex setup and integrations, but to be fair, our requirements are quite advanced and involve multiple systems/other apps. Despite the challenges, what makes Simple Bundles so great is their support team. They are responsive, engaged, and always willing to dig in and find solutions. That level of dedication is rare, and it’s the main reason we continue working with the app. Very much appreciated!

Alignaré

Dec 02, 2025  on Shopify

Every staffs helped me quickly with kindness. This app makes my shop's order simple and easy. Thank you so much!

Pretty In Paper By B

Nov 27, 2025  on Shopify

We are a small business with limited time/money to spend but wanted to set up three gift bundles with six or seven different product options (each with up to three variants) for Black Friday Weekend. This is too many variants for the usual Shopify Bundles app but I was tempted by the 3 free bundles and unlimited variants option here. We are using the old Debut Theme on Shopify and I wasn't sure if we would be able to set up Simply Bundles on it, but we did, and after a little guidance it works wonderfully! The dashboard is very easy to use and I already had all of my products set up so creating Gold, Silver and Bronze gift bundles was straightforward. The more tricky bit was getting the options visible on the live site. This required a message to support who got back to me the same day and directed me to their very clear step by step instructions on the little bit of code I had to copy and paste into my theme. I am not a coder but I managed to follow the instructions and it all worked like a dream! It took me maybe ten minutes. When we are in a position financially to create more bundles we will definitely be sticking with Simply Bundles and subscribing. Excellent app! Excellent service!

Geek Out of Water Skincare & Beauty

Nov 22, 2025  on Shopify

This app is far more powerful than the "simple" name implies, and the 3-bundle free option is very generous considering it does not limit the kinds of bundles you can make. This, combined with the fast and excellent support response I received when I asked for help creating a particular kind of bundle, earned 5 stars from me. I decided to test this app out for my Black Friday sales and now that I understand what it can do, I will be upgrading and outfitting my shop with more bundle options long-term. It took a minute to wrap my head around how it works, but once it clicked, I see so many opportunities to use this for my business (a skin care brand). The app itself isn't complicated - just the mechanics of variants in the bundle products vs variants in the individual products had my head spinning. Shout out to Hosanna in support, though, because they explained it very well and now I'm a bundle-making machine. :) Thank you!

Honey and Stitch Australia

Nov 19, 2025  on Shopify

Love this app. Customer service is very helpful and quick to respond. I do wish there was a subscription option between the free plan and the starter plan to make it more affordable for small businesses in Australia, where our currency isn’t as strong as the US dollar. Overall, very good experience.

lessgrooming

Nov 19, 2025  on Shopify

Great App, fast support! The Only App that solved my Problem of individual SKUs in the Cart! Thanks :)

EPIC FITS

Nov 17, 2025  on Shopify

The app gets the job done. Whenever we haven't been able to figure something out their support responds quickly with clear directions.

TinyHorse Mercantile

Nov 16, 2025  on Shopify

I trialed many bundle apps before settling on Simple Bundles, and my choice has not disappointed me! I’m able to put together complex bundles of our multi-dog walking equipment. Any time I have an issue, the support staff is SUPER on it… like even at 11 pm on a Friday night. Recently Stella jumped into our store to take a look a missing bundle items and provided quick & clear instructions on resolve the situation. I’m a big fan!

Piston Foundation

Nov 12, 2025  on Shopify

The support team was very responsive. I got the answer I needed quickly, with clear information that helped me build the product bundle I wanted.

K PLACE

Nov 05, 2025  on Shopify

Terrific app, and has allowed for more transparency & better UI/UX for our customers when purchasing bundle SKUs! It replaced the need to use bundling/kitting in our WMS, and has improved our workflows as a result. It's been a seamless transition, and shout out the support team & Cherry!

Golden Tallow

Nov 03, 2025  on Shopify

Very hard to set up the app for multi-select for just one product (probably works great for actual bundles of different products), but their small team is very willing to help you configure it. Much appreciated for all the help. Will update again later when I have fully configured the app.

Late Bloomer Art Studio

Nov 02, 2025  on Shopify

Just added the app to my store and was having technical difficulties on getting the bundle set up to work with POD (Printful). I contacted Simple Bundles & Kits and they promptly responded and assisted me in figuring out what I did wrong during set up. They were very helpful and again very prompt and courteous response.

BELIN

Oct 31, 2025  on Shopify

Doesn't have actual mix and match. Mix and match you can have multiple DIFFERENT products to choose from and you can mix and match. What your youtube video shows for "mix and match" is a basic bundle. 2 products. What are you mixing and matching?

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