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Customer reviews: Simple Bundles & Free Gift

Develop by Shopify

Simple Bundles is a Shopify app that helps merchants create product bundles, upsell offers, and boost sales effortlessly. This review covers its features, pros, cons, and real user experiences to help you decide if it's the right fit for your store.

Reviews (622)

Overall rating
4.8

What Merchants Think

Merchants generally have a very positive impression of "SB Simple Bundles & Kits." They praise its simplicity and effectiveness in creating and managing product bundles. The app is seen as intuitive and user-friendly, with many users finding it significantly easier to use than other bundling apps. The highlight for many is the exceptional customer service, which is frequently described as quick, knowledgeable, and extremely helpful.

Key Strengths

  • User-friendly and intuitive design
  • Effective inventory management
  • Highly responsive and supportive customer service
  • Versatility in creating various bundle options
  • Integration capabilities with different sales channels
  • Availability of a free plan for small businesses
  • Detailed supporting resources, like video tutorials
  • Good integration with existing store themes

Common Concerns

  • Complexity in initial setup for some users
  • Limited features in the free plan
  • Occasional compatibility issues with certain store themes or other apps
  • Lack of direct phone support for quicker, more complex troubleshooting
  • Pricing concerns for advanced features on Shopify Advanced plans

Final Thoughts

"SB Simple Bundles & Kits" is a well-regarded app among Shopify merchants, particularly for its ease of use and exceptional customer support. While there are minor setup challenges and compatibility concerns, the app's strengths in functionality and its robust support team make it a valuable tool for those looking to enhance their store's bundling capabilities. Its free plan is appealing for growing businesses, though advanced features do incur costs. Overall, it stands out as a reliable and effective solution for managing complex bundling needs.

Honey and Stitch Australia

Nov 19, 2025  on Shopify

Love this app. Customer service is very helpful and quick to respond. I do wish there was a subscription option between the free plan and the starter plan to make it more affordable for small businesses in Australia, where our currency isn’t as strong as the US dollar. Overall, very good experience.

lessgrooming

Nov 19, 2025  on Shopify

Great App, fast support! The Only App that solved my Problem of individual SKUs in the Cart! Thanks :)

EPIC FITS

Nov 17, 2025  on Shopify

The app gets the job done. Whenever we haven't been able to figure something out their support responds quickly with clear directions.

TinyHorse Mercantile

Nov 16, 2025  on Shopify

I trialed many bundle apps before settling on Simple Bundles, and my choice has not disappointed me! I’m able to put together complex bundles of our multi-dog walking equipment. Any time I have an issue, the support staff is SUPER on it… like even at 11 pm on a Friday night. Recently Stella jumped into our store to take a look a missing bundle items and provided quick & clear instructions on resolve the situation. I’m a big fan!

Piston Foundation

Nov 12, 2025  on Shopify

The support team was very responsive. I got the answer I needed quickly, with clear information that helped me build the product bundle I wanted.

K PLACE

Nov 05, 2025  on Shopify

Terrific app, and has allowed for more transparency & better UI/UX for our customers when purchasing bundle SKUs! It replaced the need to use bundling/kitting in our WMS, and has improved our workflows as a result. It's been a seamless transition, and shout out the support team & Cherry!

Golden Tallow

Nov 03, 2025  on Shopify

Very hard to set up the app for multi-select for just one product (probably works great for actual bundles of different products), but their small team is very willing to help you configure it. Much appreciated for all the help. Will update again later when I have fully configured the app.

Late Bloomer Art Studio

Nov 02, 2025  on Shopify

Just added the app to my store and was having technical difficulties on getting the bundle set up to work with POD (Printful). I contacted Simple Bundles & Kits and they promptly responded and assisted me in figuring out what I did wrong during set up. They were very helpful and again very prompt and courteous response.

BELIN

Oct 31, 2025  on Shopify

Doesn't have actual mix and match. Mix and match you can have multiple DIFFERENT products to choose from and you can mix and match. What your youtube video shows for "mix and match" is a basic bundle. 2 products. What are you mixing and matching?

Shiraleah Retail

Oct 30, 2025  on Shopify

Very easy to use, integrates easily into our external ERP system, and the customer support is both thorough and quick - even when just on the basic plan.

Golden Tallow

Oct 29, 2025  on Shopify

Very hard to set up multi-packs for one product, which is the basics of what a small business needs as they grow and are probably using the free trial for. Wasted probably 4 hours trying to set it up. Support is over email so it is very long drawn out process to get feedback. Will unfortunately be using a different app, this seemed as it had potential and good features but too complicated.

Plant Therapy

Oct 28, 2025  on Shopify

App does what it claims! Mariana from Customer Support was super helpful in learning some of the intricacies.

Plantagenet Wines

Oct 26, 2025  on Shopify

So far it's working perfectly for our inventory needs. Customer service was incredibly helpful and quick to respond too.

Balqees.co.uk

Oct 22, 2025  on Shopify

We have been using this app for our "mix and match" bundles. It's simple to set up and works brilliantly. Although we've had a few technical hiccups, the support is always on hand to answer questions and even dive into our theme to resolve them directly.

Chavamade

Oct 21, 2025  on Shopify

The app is very helpful and the customer service has been awesome! I needed some assistance in organizing my options and they were quick to respond and help and also follow up!

Axelera AI

Oct 16, 2025  on Shopify

Good app, helpful customer support! I am ofering 4* only because they dont have video-call format. It's way practical to have a quick 15-30min call to solve issue, then long email threads. For simple and not sophisticated shops it does the job.

Carrie Elizabeth

Oct 14, 2025  on Shopify

This app has been extremely helpful in allowing us to bundle infinite options! The team also very quick in responding/ helping with setup.

Dirty Saint

Oct 14, 2025  on Shopify

Very responsive customer service team. If you have any trouble getting the app features to work for your store, just reach out, they’re quick to respond and will work with you until everything’s resolved.

Parfums Testen

Oct 13, 2025  on Shopify

Great app. Had a problem with my bundle. Asked the customer service for help. They fixed the problem. Great customer service.

Mahindra Direct Parts

Oct 10, 2025  on Shopify

Good app, everything works good and is pretty easy to figure out and utilize the stuff you need. If you are looking for a better option than the Shopify bundles app, I would recommend this one. Has some very useful features.

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