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Customer reviews: Simple Bundles & Free Gift

Develop by Shopify

Simple Bundles is a Shopify app that helps merchants create product bundles, upsell offers, and boost sales effortlessly. This review covers its features, pros, cons, and real user experiences to help you decide if it's the right fit for your store.

Reviews (607)

Overall rating
4.8

What Merchants Think

Merchants generally have a very positive impression of "SB Simple Bundles & Kits." They praise its simplicity and effectiveness in creating and managing product bundles. The app is seen as intuitive and user-friendly, with many users finding it significantly easier to use than other bundling apps. The highlight for many is the exceptional customer service, which is frequently described as quick, knowledgeable, and extremely helpful.

Key Strengths

  • User-friendly and intuitive design
  • Effective inventory management
  • Highly responsive and supportive customer service
  • Versatility in creating various bundle options
  • Integration capabilities with different sales channels
  • Availability of a free plan for small businesses
  • Detailed supporting resources, like video tutorials
  • Good integration with existing store themes

Common Concerns

  • Complexity in initial setup for some users
  • Limited features in the free plan
  • Occasional compatibility issues with certain store themes or other apps
  • Lack of direct phone support for quicker, more complex troubleshooting
  • Pricing concerns for advanced features on Shopify Advanced plans

Final Thoughts

"SB Simple Bundles & Kits" is a well-regarded app among Shopify merchants, particularly for its ease of use and exceptional customer support. While there are minor setup challenges and compatibility concerns, the app's strengths in functionality and its robust support team make it a valuable tool for those looking to enhance their store's bundling capabilities. Its free plan is appealing for growing businesses, though advanced features do incur costs. Overall, it stands out as a reliable and effective solution for managing complex bundling needs.

BELIN

Oct 31, 2025  on Shopify

Doesn't have actual mix and match. Mix and match you can have multiple DIFFERENT products to choose from and you can mix and match. What your youtube video shows for "mix and match" is a basic bundle. 2 products. What are you mixing and matching?

Shiraleah Retail

Oct 30, 2025  on Shopify

Very easy to use, integrates easily into our external ERP system, and the customer support is both thorough and quick - even when just on the basic plan.

Golden Tallow

Oct 29, 2025  on Shopify

Very hard to set up multi-packs for one product, which is the basics of what a small business needs as they grow and are probably using the free trial for. Wasted probably 4 hours trying to set it up. Support is over email so it is very long drawn out process to get feedback. Will unfortunately be using a different app, this seemed as it had potential and good features but too complicated.

Plant Therapy

Oct 28, 2025  on Shopify

App does what it claims! Mariana from Customer Support was super helpful in learning some of the intricacies.

Plantagenet Wines

Oct 26, 2025  on Shopify

So far it's working perfectly for our inventory needs. Customer service was incredibly helpful and quick to respond too.

Balqees.co.uk

Oct 22, 2025  on Shopify

We have been using this app for our "mix and match" bundles. It's simple to set up and works brilliantly. Although we've had a few technical hiccups, the support is always on hand to answer questions and even dive into our theme to resolve them directly.

Chavamade

Oct 21, 2025  on Shopify

The app is very helpful and the customer service has been awesome! I needed some assistance in organizing my options and they were quick to respond and help and also follow up!

Axelera AI

Oct 16, 2025  on Shopify

Good app, helpful customer support! I am ofering 4* only because they dont have video-call format. It's way practical to have a quick 15-30min call to solve issue, then long email threads. For simple and not sophisticated shops it does the job.

Carrie Elizabeth

Oct 14, 2025  on Shopify

This app has been extremely helpful in allowing us to bundle infinite options! The team also very quick in responding/ helping with setup.

Dirty Saint

Oct 14, 2025  on Shopify

Very responsive customer service team. If you have any trouble getting the app features to work for your store, just reach out, they’re quick to respond and will work with you until everything’s resolved.

Parfums Testen

Oct 13, 2025  on Shopify

Great app. Had a problem with my bundle. Asked the customer service for help. They fixed the problem. Great customer service.

Mahindra Direct Parts

Oct 10, 2025  on Shopify

Good app, everything works good and is pretty easy to figure out and utilize the stuff you need. If you are looking for a better option than the Shopify bundles app, I would recommend this one. Has some very useful features.

Smith & Truslow

Oct 07, 2025  on Shopify

Great customer experience. I had a question on bundle setup. REached out to customer service and had a response the next morning, which resolved the issue!

Teddy Fresh

Oct 02, 2025  on Shopify

The customer service I receive on the Plus plan has been super fast. The team is dedicated to providing and developing a quality product.

Sana Jardin USA

Oct 02, 2025  on Shopify

Great support team who were super hands on and response to my needs! The app is great too very easy to use, seamlessly build out bundles and tracks inventory accurately too. Would highly recommend!

Prickly Motorsports

Oct 01, 2025  on Shopify

We are still in the trial phase of this app but so far we are absolutely loving it and expect to proceed with full utilization of SB. It integrates seamlessly within Shopify and maintains all the same functions and appearances of a native application. It allows us to perform nested bundles and choose whether the contents of the bundles are displayed or hidden in the customer's cart. The customer support has also been incredible, with individual responses to each question I ask and troubleshooting assistance in real time. I truly am pleased with this application and the team behind it. I recommend it!

Diego dalla Palma

Sep 26, 2025  on Shopify

Questa app è diventata per noi indispensabile. Funziona in modo perfetto e il team di supporto è uno dei più disponibili che abbiamo incontrato, pronto a risolvere qualsiasi problema.

Yarn Folk

Sep 25, 2025  on Shopify

Fantastic support, and this app supports my inventory tracking objectives by transforming the cart to show the individual items. I can track performance of component classes in a way I haven't been able to previously! Did I mention the excellent support?? If I don't know how to structure something, THEY DO, and give clear directions on how to proceed.

NEON eCommerce Packaging

Sep 19, 2025  on Shopify

App has a learning curve but the staff are responsive and very helpful. They got me up and running in no time!

Fireplaces Direct

Sep 17, 2025  on Shopify

This app and their Support has been excellent! We have over 75K Bundles across 4 stores and they helped us implement and addressed any issues quickly in time for site launch!

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