I noticed that my orders were broken and a lot of my customers didn't receive upsell product. This caused a HUGE problems for me and costs hunderds of dollars. I got notifcation on my Shopify that "Simple Bundle Cart Tranform API" working not correctly. I've send all information to support team of this plugin, but they claims that this is not caused by their plugin. However another support team found the problem on the simple bundle plugin and fixed it. This is really bad behavior for support team, especially because I've provided many times the information about Shopify notifcations about theirs plugin mistakes.

Excellent Shopify bundled product app with powerful features and seamless integration. Creating and managing bundles is easy and flexible. What truly stands out is the support—fast, professional, and complete. The team resolves issues quickly and ensures everything works perfectly. Highly recommended for any Shopify store.

This app has worked great for us over the last year. Recently we found some new features that we love. However, there was something we needed a little different. I submitted a request and they solved our issue immediately! We highly recommend this app for helping with bundles and their support is excellent!

This company has one of the best customer support departments I've ever dealt with. No matter who answered my emails (and there were several people), I never had to re-explain my case, they all knew exactly what was going on. The replies were lighting fast, always same-day and often within a few hours. If the question was ever slightly complicated, they would come back with a walk-through screen capture video, made specifically for my case. Everything was crystal clear, and very well-explained, and everyone was extremely polite and knowledgable. Every email I recieved back answered my question perfectly... and some of my questions were quite elaborate. I'm not sure who does their hiring, but they can certainly coach other companies on customer-support how-to's. The app itself works extremely well. If you're new to the concept like we were, it takes a bit of time to wrap your head around how to set things up. But once it clicks, it makes perfect sense. Shopify's back end makes it a bit challenging to keep things organized, but that's on them and not Simple Bundles. Big thank-you to their team, and I highly recommend them along with their app, for anyone who needs to track products in all kinds of bundles!

Such a great app for our business as we bundle everything on our site. We've faced some technical difficulties and Cherry with the support team got back immediately and solved our issue. Such a great app and highly recommend!

It's early days yet but Stella was quick at resolving a query we had with setting up Simple Bundles.

This app has been essential in helping us present our products more effectively and grow our Shopify store. The bundling features are easy to set up, flexible, and work seamlessly with our theme. It has allowed us to create better product offerings, increase average order value, and provide a smoother shopping experience for our customers. The support team is also outstanding—quick, knowledgeable, and always willing to help. Highly recommended for any store looking to improve product presentation and boost sales.

Phenomenal customer assistance team they helped walk me through understanding my problems and gave me resources to teach myself more on the topic.

THE BEST assistance - honestly am so appreciative of the quick replies and detailed assistance from the team. Such great help and also a great app for setting up mix and match bundles.

We’ve had some issues getting Simple Bundles to work seamlessly with our more complex setup and integrations, but to be fair, our requirements are quite advanced and involve multiple systems/other apps. Despite the challenges, what makes Simple Bundles so great is their support team. They are responsive, engaged, and always willing to dig in and find solutions. That level of dedication is rare, and it’s the main reason we continue working with the app. Very much appreciated!