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Customer reviews: Shop

Develop by Shopify

The Shopify Shop App helps merchants streamline store management and boost sales. Read honest reviews to see how it performs for real users.

Reviews (3,010)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the Shop app for its ability to enhance visibility and drive sales, especially for those using Shopify as their platform. Users find it intuitive, easy to use, and beneficial for managing their online presence. However, some merchants face challenges with customer support and technical issues.

Key Strengths

  • Intuitive and easy to use interface
  • Improves sales and customer engagement
  • Seamless integration with Shopify and other platforms
  • Efficient order tracking and management
  • Customization options for businesses
  • Secure and fast checkout process

Common Concerns

  • Customer support can be lacking and unresponsive
  • Technical issues such as syncing products and sales tax errors
  • Learning curve for new users
  • Problems with payment holds and account restrictions

Final Thoughts

Overall, the Shop app is well-received by merchants for its capability to streamline business operations and enhance customer experience. Despite some concerns with technical difficulties and customer support, many find it a valuable tool for boosting online sales and managing business effectively.

Linguascope

Nov 07, 2024  on Shopify

Stopped accepting payment and support has been shockingly incompetent. No explanation, no support whatsoever. Now considering alternatives to Shopify.

Lovely Button Ups

Nov 06, 2024  on Shopify

Love the shop app and really pleased with sales that come through on it. Love how you can shop in just a few clicks!

BE IN ON

Nov 06, 2024  on Shopify

Il est difficile de donner un avis pour le moment, je viens juste de mettre ma boutique ouverte au publique.

TarLuxe

Nov 06, 2024  on Shopify

Started a website. They immediately placed all payments on hold not including PayPal. Tried to reach out to customer service and they person either provided wrong information or disconnected without assistance. Also, they did not pay my orders out even after the products were received by the consumer.

Ownighty

Nov 05, 2024  on Shopify

You can never go wrong with another place to buy and sell items online. The shop app seems cool so far.

winedrop

Nov 05, 2024  on Shopify

Interesting idea. It would be nice to be able to translate in-app messages. Also, I don't understand the reason of having a different list of prohibited articles that can be sold on, since this is covered by Shopify.

SaleKRAZY Online Shoppes

Nov 04, 2024  on Shopify

This is a great product. It really helps users get going quickly and easily. I am a longtime web developer that uses this product instead of creating my own websites for my businesses so that I can have more time to focus on my store, products, advertising, and the such. It's gret to know that I have a great tech team backing my site just in case issues with updates and links occur. Let me end by saying again "This is a great product"!

Atlantic Built

Nov 04, 2024  on Shopify

Like all things Shopify, this app is easy to setup, customize, and drives engagement from our customers!

Hurta Dhari

Nov 02, 2024  on Shopify

The ease of use and customization features to meet the business needs allowing us to serve our customers with ease.

Christy's Wildflowers Boutique

Oct 29, 2024  on Shopify

This app is great for creating an online store. The help center is wonderful and has helped me all along the way.

Cameron's Shop

Oct 29, 2024  on Shopify

It needs more support from Shopify itself. Many people claim to be "Shopify Experts." All they take is new stores' money and deliver nothing of substance. Shopify needs to understand that every store's success is Shopify's success, and every store's failure is Shopify's failure.

CT Miniatures UK

Oct 27, 2024  on Shopify

seamlessly presents my entire product catalog with very little additional work. I would consider this a must have for anyone using the shopify platform.

Eyken Sthui

Oct 25, 2024  on Shopify

All in one place and it doesn't take long to setup. Plus your customers can reach out to you in real-time.

Cartor Stores

Oct 25, 2024  on Shopify

I have an incredible experience on Shop’s platform! The entire process was seamless, from browsing to checkout. Their well-organized website made it easy for me to find exactly what I was looking for without any hassle. I appreciated how they provided detailed product descriptions and helpful reviews, making me feel confident in my choices. The checkout process was smooth and secure, and I received my order quickly. The packaging was sturdy, and everything arrived in perfect condition. Their customer service team was responsive and genuinely cared about my experience, promptly addressing my questions. It was a refreshing experience, and I’ll be shopping with them again!

FreshTwoDeath.Com

Oct 23, 2024  on Shopify

Shopify allows you to do everything all by yourself and really be the entrepreneur you want to be…

"Stellar Genetics"

Oct 21, 2024  on Shopify

This is the best app i have had this idea forever and had no idea put it or do with it. Now i do thx guys just having trouble get it out there still learning but im running out of time!!

The Rooted Soul Wellness Co.

Oct 16, 2024  on Shopify

I am a long time customer of the Shop app. When I discovered I could list all of my boutique items in the app, it opened the door to a whole new customer base! I'm excited to watch my business grow! -The Rooted Soul Yoga + Wellness

CS Branded Boutique

Oct 15, 2024  on Shopify

I have no IT experience at all, and breezed through the set up process. There were trial and error times, I'm more proud of my sucess in accomplishing set up than the fact that I am now, an online boutique owner.

Chiles Aageh

Oct 07, 2024  on Shopify

It was difficult to initially set up and now that I have my first purchase its difficult to see how they paid, but otherwise its fine.I've always had a great experience and memorable moments throughout my sales and purchases. So keep up the good work Shop!

shawn lockner

Oct 07, 2024  on Shopify

This app is a life saver for so many our customers and our business. Need to be able to add metadata... yet you can redesign the app over & over. Priorities guys.

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