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Customer reviews: Shop

Develop by Shopify

Reviews (5,784)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the Shop app for its ability to enhance visibility and drive sales, especially for those using Shopify as their platform. Users find it intuitive, easy to use, and beneficial for managing their online presence. However, some merchants face challenges with customer support and technical issues.

Key Strengths

  • Intuitive and easy to use interface
  • Improves sales and customer engagement
  • Seamless integration with Shopify and other platforms
  • Efficient order tracking and management
  • Customization options for businesses
  • Secure and fast checkout process

Common Concerns

  • Customer support can be lacking and unresponsive
  • Technical issues such as syncing products and sales tax errors
  • Learning curve for new users
  • Problems with payment holds and account restrictions

Final Thoughts

Overall, the Shop app is well-received by merchants for its capability to streamline business operations and enhance customer experience. Despite some concerns with technical difficulties and customer support, many find it a valuable tool for boosting online sales and managing business effectively.

Cartor Stores

Oct 25, 2024  on Shopify

I have an incredible experience on Shop’s platform! The entire process was seamless, from browsing to checkout. Their well-organized website made it easy for me to find exactly what I was looking for without any hassle. I appreciated how they provided detailed product descriptions and helpful reviews, making me feel confident in my choices. The checkout process was smooth and secure, and I received my order quickly. The packaging was sturdy, and everything arrived in perfect condition. Their customer service team was responsive and genuinely cared about my experience, promptly addressing my questions. It was a refreshing experience, and I’ll be shopping with them again!

FreshTwoDeath.Com

Oct 23, 2024  on Shopify

Shopify allows you to do everything all by yourself and really be the entrepreneur you want to be…

"Stellar Genetics"

Oct 21, 2024  on Shopify

This is the best app i have had this idea forever and had no idea put it or do with it. Now i do thx guys just having trouble get it out there still learning but im running out of time!!

The Rooted Soul Wellness Co.

Oct 16, 2024  on Shopify

I am a long time customer of the Shop app. When I discovered I could list all of my boutique items in the app, it opened the door to a whole new customer base! I'm excited to watch my business grow! -The Rooted Soul Yoga + Wellness

CS Branded Boutique

Oct 15, 2024  on Shopify

I have no IT experience at all, and breezed through the set up process. There were trial and error times, I'm more proud of my sucess in accomplishing set up than the fact that I am now, an online boutique owner.

Chiles Aageh

Oct 07, 2024  on Shopify

It was difficult to initially set up and now that I have my first purchase its difficult to see how they paid, but otherwise its fine.I've always had a great experience and memorable moments throughout my sales and purchases. So keep up the good work Shop!

shawn lockner

Oct 07, 2024  on Shopify

This app is a life saver for so many our customers and our business. Need to be able to add metadata... yet you can redesign the app over & over. Priorities guys.

Everywear

Oct 06, 2024  on Shopify

Easily gives my store an online presence right along other top brands in my niche. There is some level of customization but I feel like there could be more.

UrbanChicDesigns

Oct 06, 2024  on Shopify

My experience thus far has been excellent and exciting, I am eager to know more about how this will help to grow my business.

LIPOXI

Oct 04, 2024  on Shopify

it's truly revolutionizing e-commerce, thanks to Shopify. Sales have been growing steadily, but I'd like to address an issue for new Shopify users. If a fraudulent order is delivered, Shopify blocks the account for 6 months. I request the Shopify team not to block accounts immediately. Instead, if a shop owner doesn't deliver a product on time, actions should be taken accordingly. Dealing with fraud is already challenging, and having accounts blocked on top of that makes things worse. Please review this policy for the Shop app....my shop cashymart.com suspended for 6 month

Il mio negozio

Oct 04, 2024  on Shopify

Questo ha cambiato la mia mattina! Funziona così bene. Mi piace bere acqua calda e limone per prima cosa al mattino, questo spremiagrumi mi permette di farlo con pochissimo clamore o disordine.

Shy’s Fits

Oct 04, 2024  on Shopify

would because its good shop get anything from but hard find and thing cheap so wouldn't shop to much.

VINTAGEARTREPRINTS.COM

Oct 03, 2024  on Shopify

My Shop Mobile App was taken from me when I had a fraudulent charge back. After 6 months I WON the fraudulent charge back and was happy that I got Shop back on my phone. So, what happened is really horrible, all of a sudden I am getting Retailers I don't care about selling their products on my phone, some videos etc... This is a BIG MESS !!! Retailers and Videos are mixed up with my Brand, I like to know if some other Merchants have the same experience. VintageArtReprints.com, My store is the only Brand which should be selling on my phone. I sent a message to SHOP, they send me back a ticket and said somebody will call me or send an email, this was 3 days ago, they still have not done anything !! Support is not very good. I don't really know about the APP. I like to know if some other Merchants have the same experience !!

Tipsy Treasures Decor

Oct 02, 2024  on Shopify

Not too much information and communication shared on instructions on how to utilize the app and for business owners to utilize the app and actual users of app for purchases alike when getting packages inaccurate messages to me, more information to read on usage would be a great help in working together to make a seamless operation and make customers feel happy having an excellent experience with all purchases that are made through Tipsy Treasures and the Shop app I want to be safe, thank you for your help with this, Melissa Santos

TulipStuff

Oct 02, 2024  on Shopify

Easy to use app that is constantly improving and adding new features, and most importantly for merchants, the Shop channel drives new sales and is an easy way to engage with customers. For buyers the channel is an easy way to track multiple shipments and discover new stores. Highly recommended app.

Technium Foundry

Oct 02, 2024  on Shopify

It has retailers from all over the world. It seems to be in sync on any device and it is EEEE-ZZZZ to use. Thank you guys :)

Modern Anglex Furniture

Oct 02, 2024  on Shopify

Beautiful store at the moment I have no extra money for these premium Furniture products, but the website and products have impressed me to I know I'll be back to buy ... Mrs. Lovett

Light Arted Designs

Oct 01, 2024  on Shopify

The store set-up is good. But getting people to your shop is hard unless you already have a social media influence.

amzus

Oct 01, 2024  on Shopify

So far is OK. Have tried many shopping carts in a past, the shopify seems to be Ok for now. Will see as we go..

Diamond Audio

Oct 01, 2024  on Shopify

Features are awesome. Can't wait to explore it. My store isn't passed the eligibility score yet. Working hard to take my store to the next level.

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