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Customer reviews: Shop

Develop by Shopify

Reviews (5,761)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the Shop app for its ability to enhance visibility and drive sales, especially for those using Shopify as their platform. Users find it intuitive, easy to use, and beneficial for managing their online presence. However, some merchants face challenges with customer support and technical issues.

Key Strengths

  • Intuitive and easy to use interface
  • Improves sales and customer engagement
  • Seamless integration with Shopify and other platforms
  • Efficient order tracking and management
  • Customization options for businesses
  • Secure and fast checkout process

Common Concerns

  • Customer support can be lacking and unresponsive
  • Technical issues such as syncing products and sales tax errors
  • Learning curve for new users
  • Problems with payment holds and account restrictions

Final Thoughts

Overall, the Shop app is well-received by merchants for its capability to streamline business operations and enhance customer experience. Despite some concerns with technical difficulties and customer support, many find it a valuable tool for boosting online sales and managing business effectively.

Levelbraap

Apr 03, 2025  on Shopify

Bella come app, peccato che scaricandola su smartphone non c'è la possibilità di metterla in italiano... dovreste pensarci visto che ci sono negozi italiani che usano shopify. Peccato!

Southshore Adornments

Mar 27, 2025  on Shopify

A very slick channel, easy to edit, customers enjoy using it and the ease of checking out. Unfortunately if you use, say infinite options because your catalogue is super wide rather than deep, and the ridiculous 100 variant cap is quickly met, shop will not work. and of course to upset customers who didn't get what they thought that might, it's all merchants fault according to shopify. As soon as shopify gives all it's merchants the options of making more than 100 veriants I'll launch shop again. until then, they'll just keep shooting themselves in the feet thinking all stores sell 3 variants of stuff.

Savge Charmz

Mar 06, 2025  on Shopify

shop ads stop working around black friday in 2024 and shop has not helped me find a solution to why. As far as the app in general it works great but the new ads feature does not. I am very disappointed with this app now

Amalia J & Boutique

Feb 17, 2025  on Shopify

This app is great with exception of Shop Advertising campaigns, they offer campaigns base on the sale with a ROI that you select but it is a lie , as i just had a sale for $470 and they charge me $360 for advertising charges and my ROI was 2.5 . So $360 is not an ROI of 2.5 .They anwser that in the small letters the ROI is not guarantee and they will charge you what they want and if you cancel the sale they will also charge me the $360.

Aesparel

Feb 15, 2025  on Shopify

Can´t install it nore activate Shop and there´s no point of contact to clarify

Musk Toy

Jan 27, 2025  on Shopify

ForeignDrip

Jan 06, 2025  on Shopify

It doesn’t let me customize it on the app.

Trail.nl

Dec 16, 2024  on Shopify

For a customer once logged in via Shop, there is no normal way to logout. So if you want to use a different email address there is no way to go to the normal checkout. You can only “switch Shop accounts” so you have to create a new one. Not very user friendly. We uninstalled the app.

Double Serenity

Dec 04, 2024  on Shopify

We have been working on our Domain Issue since October 30, 2024 and everyone keep telling us the same words: "I can confirm that your domain issue has been escalated and is currently being handled by the domains team." However, we are in December and no results yet on our Domaine Name being updated and corrected. This ticket number given to us should have been escalated to a Manager's Desk as top priority by now. I am trying to get my business up and running and no one on Shopify's team seem to care about the urgency of our business situation. Their support system is poor poor poor!

A & Z store

Dec 02, 2024  on Shopify

Angel Mak

Dec 01, 2024  on Shopify

Having extreme trouble launching the website. Every time I fix something it says something else is wrong

Double Nickel General Store

Nov 28, 2024  on Shopify

I can't quite figure it out.

Iconic.Market

Nov 23, 2024  on Shopify

EcoCampers

Nov 14, 2024  on Shopify

One-Click Supply Co.

Oct 27, 2024  on Shopify

I like the app but the customization options are very difficult to use.

Diallo’s SNKRS

Jul 02, 2024  on Shopify

Bien

CEV.COM

Jun 27, 2024  on Shopify

I recently had the pleasure of shopping at CEV Home and kitchen Appliances, and i must say, it was nothing short of exceptional. The store offers an impressive selection of quality home and kitchen appliances, catering to various needs and preferences. CEV HOME and Kitchen appliances truly set itself apart with its commitment to customers satisfaction and its dedication to offering top-of-the-line product. I would highly recommend to anyone in search of reliable, high-quality home and kitchen appliances, coupled with a seamless online shopping experience.

Spotlight

Jun 25, 2024  on Shopify

Im trying to set it but no help

Simply Basic Jewerly

Jun 24, 2024  on Shopify

Confusing

THE LIGHTOUTFIT

May 18, 2024  on Shopify

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