extreme experience in building an online store, be prepared for ups and downs all bad things and hard things and difficult things but stick with it and you can prosper but you have to stick with it because it is VERY difficult very life changing and never ending

To bad they double dip into your profits. They allow whatever retailer who is selling your product to be relisted on your own website for a higher price that they markup and you have to pay more fees. Also there is no way to prevent this except no using the app. Someone didn't think this through!!!

Hellen Vella helped me build my new website. I have no web design experience and they were very patient assisting me. He responded to all my emails.

I love the Shop App! It’s been a game-changer for my small music business — helping me reach a whole new audience of fans and customers who love jazz (guitar) and music-inspired products. Highly recommend it for any independent artist or creator looking to grow online!

its good to drive customers to your store. but the reviews section needs work, for example i had a customer buy a size small shirt and then leave a 1 star review saying they ordered a 2XL, when i click the "report review" button to get the bad review removed nothing happens - just get stuck on a loading screen.. the 1 star reviews from stupid people are making my store look bad.

1) If you click you're having a bad experience with Shop App, it just spins and spins and never takes you anywhere. If you click you're having a good experience, the link to leave a review here opens up immediately. 2) If you have a customer who pays with Shop App and Shop Pay on installment, now Shopify keeps charging the customer monthly installments even after you've put in the cancel the order and refund the customer's money back. That's very bad.

Different products that stand out, mainly hand designed and not AI, (for a change) Good quality products, wait til for postage varies dependent on origen of the production but all in all not too long and hey you get what you pay for....So Im Happy! Thanks Ka-Ching

Don’t get many sales from the shop channel but I do use it to shop myself. Love it and the tracking.

My experience with Shop.app has been extremely disappointing. Their current policies create an environment where fraud and abuse against merchants can happen far too easily. The biggest issue is how the platform handles chargebacks. Customers can place an order, receive the product, keep it, and then file a chargeback with their bank claiming they “never received the item.” In most cases, banks side with the customer, leaving the merchant with a total loss — the product is gone and the money is taken back. Instead of supporting merchants during these fraudulent situations, Shop.app makes things worse. After chargebacks occur — even when the merchant fulfilled orders correctly — Shop.app immediately deactivates the store for six months. This punishment comes on top of the financial loss caused by fraudulent buyers. In practice, it feels like the policies protect scammers more than the merchants who actually keep the platform running. Another major issue is their product rating policy. Even if a merchant’s rating drops slightly, for example from 4 to 3, Shop.app disapproves our products for advertising. There’s no clear explanation or logical business reasoning behind this. The system reacts harshly and automatically, without considering real-life context or merchant history. These decisions directly harm honest sellers. I personally have had inventory sitting for over a year, generating zero sales, because my store was deactivated. The financial impact has been significant, and there is no real support from the platform to resolve the root problem — the fraud. It’s no surprise that Shop.app has many negative reviews on Shopify’s own app store. The merchant community has been raising similar concerns for a long time, but nothing seems to change. Shopify should seriously reconsider allowing a product with policies like these to operate, because the current system pushes merchants away instead of empowering them. My message to fellow merchants: be cautious before listing your products on Shop.app. Until they update their policies to genuinely protect sellers, the risk is simply too high. When enough merchants stop listing, perhaps the platform will finally understand that their policy choices need to change.

They have had my payouts on hold for over a month with no emails or any communication why. The chat reps dont know why and just read scripts to try to get you to wait on communication that never comes. My business is new and holding $2500 is a lot to me. I have rent to pay and materials to buy. Long story short I had to find a 3rd party provider. Hopefully Shop will pay me soon so I can continue to build my business.