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8.9
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Shop

Develop by Shopify
Free plan available
  • Verified
  • Boost your brand presence and connect with customers on Shop

    Customer engagement
    Product management
    Personalized recommendations
    Brand customization
    Sales automation
    Performance analytics
    Accelerated checkout
    Tracking transparency

    About Shop

    Built by Shopify

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    Introduction Video

    Description

    The Shop channel is your control center for managing and optimizing your brand presence on Shop.

    Take control of your brand presence on the Shop app. Ensure your mobile app storefront reflects your brand by integrating assets and customizing your store details. Manage products and collections to improve discoverability. Engage directly with customers, view and reply to reviews, and use automation to boost sales. Use Shop channel analytics to track impressions, favorites, orders, and sales.

    Take control of your brand presence on the Shop app. Ensure your mobile app storefront reflects your brand by integrating assets and customizing your store details. Manage products and collections to improve discoverability. Engage directly with customers, view and reply to reviews, and use automation to boost sales. Use Shop channel analytics to track impressions, favorites, orders, and sales. more
    • Convert more sales with Shop Pay’s accelerated checkout
    • Build trust and increase transparency with the ‘Track with Shop’ button
    • Customize your mobile app storefront with assets unique to your brand
    • Engage and retain customers with personalized product recommendations
    • Measure Shop’s impact on your business with key performance analytics

    Pros

    • Boosts brand presence and connects with customers
    • Easy to set up and manage storefront
    • Enhances discoverability of products and collections
    • Enables direct customer engagement through reviews
    • Automates processes to boost sales
    • Provides detailed channel analytics for performance tracking
    • Offers accelerated checkout with Shop Pay
    • Builds trust with 'Track with Shop' button
    • User-friendly interface
    • Supports multiple businesses and generates sales effortlessly
    • Convenient for mobile sales
    • Personalized product recommendations
    • Offers valuable insights on sales and orders through analytics

    Cons

    • Potential issues with chargebacks and account suspensions
    • Customer support can be difficult to reach and unhelpful
    • Fraud and security concerns
    • Complaints about the interface being complicated in certain aspects
    • Limited availability in some regions
    • Default installation and related difficulties in uninstalling
    • Negative experiences with handling chargebacks
    • Reports of errors in automated thank you pages

    Top Helpful Reviews

    Inlumined Arts LLC

    Apr 08, 2025  on Shopify

    SO Far OK. at first a little confusing to get going, still not sure I fully understand everything. I think interface could be improved. I wish there was better organic discovery within the shop app, and I wish there was a web portal for it where people could browse online and favorite shops because alot of people still do desktop shopping and browsing, rather than phone. That said i have had SOME sales from it like a handful, so it's better than nothing! :)

    Yarn Yarn

    Apr 06, 2025  on Shopify

    Absolutely raging. My customers addresses are being merged with other postcodes when entering shipping address on this app. I have lost £200 of product being sent to incorrect addresses and my customers are raging. As am I. What you going to do about it? This is bad.

    Shop Chateau Marchetti

    Apr 05, 2025  on Shopify

    We trust this company and have always appreciated their consistency, and service. Businesses like this make it easier to operate with confidence, knowing we’re supported by partners who take pride in what they do. — Chateau Marchetti® A luxury inspirational brand committed to excellence, empowerment, and purpose. Luxury Rentals | E-Books | E-Commerce Home of Mugs4Life

    EXCLUSIVELY 4 US

    Apr 04, 2025  on Shopify

    I love how smoothly the app operates and the conversion rate has been pretty good as well. i'm really thinking about adding a couple of other stores i have to the shop app.

    Cookie Cutter Shop Australia

    Apr 04, 2025  on Shopify

    Great app on it's own but comes with the caveat that when customers who have used shop pay before go to checkout in your store, it implements a forced re-direct from your normal checkout page to a shop pay page where EVERY OTHER payment option you have painstakingly implemented for your store is HIDDEN. Literally holding your checkout page to ransom. "As a workaround, a customer prefers to use a different payment method, they will need to check out using an incognito browser OR select the Checkout as a Guest option in the Shop Pay checkout. Additionally, clearing their browser's cookies and cache completely—ideally from "All Time"—might help as well." This was the official reply I received from Shopify if you can believe it, I still can't.

    Levelbraap

    Apr 03, 2025  on Shopify

    Bella come app, peccato che scaricandola su smartphone non c'è la possibilità di metterla in italiano... dovreste pensarci visto che ci sono negozi italiani che usano shopify. Peccato!

    Nika.bg

    Apr 02, 2025  on Shopify

    Excellent service that provides many advantages. In my opinion, it's essential for every Shopify store. I definitely recommend it.

    Southshore Adornments

    Mar 27, 2025  on Shopify

    A very slick channel, easy to edit, customers enjoy using it and the ease of checking out. Unfortunately if you use, say infinite options because your catalogue is super wide rather than deep, and the ridiculous 100 variant cap is quickly met, shop will not work. and of course to upset customers who didn't get what they thought that might, it's all merchants fault according to shopify. As soon as shopify gives all it's merchants the options of making more than 100 veriants I'll launch shop again. until then, they'll just keep shooting themselves in the feet thinking all stores sell 3 variants of stuff.

    ENLACE INDIGO

    Mar 18, 2025  on Shopify

    I am deeply disappointed and frustrated with Shopify's lack of effective security measures against fraudulent transactions. Recently, a customer made a purchase from my Shopify store, received the product and service promptly, and then falsely reported the transaction as fraudulent to their bank. Shopify did not flag the transaction as suspicious, and the customer's bank did not block their card either, yet they ruled against me. As a result, not only did I have to return the purchase amount, but I was also charged a $15 investigation fee by the bank. Shockingly, the same customer exploited this vulnerability again just two weeks later, repeating the same fraudulent behavior. Once again, Shopify provided no warning or protection, resulting in another financial loss for me and another unjustified $15 fee. In total, due to Shopify's inadequate security and the bank's oversight, I lost $230 in just one month. My store has been running successfully for seven years, and now I feel completely unprotected and vulnerable. This situation encourages dishonest people to exploit hard-working business owners like myself. I urge Shopify to strengthen their security protocols and protect their merchants from this type of blatant fraud and abuse.

    Keepsake Magnets

    Mar 17, 2025  on Shopify

    Continuously charging my account. No person to speak to. I closed my account months and months ago and no one is able to help me and they continue to charge my account. I have tried emailing but it bounces back. I’ve tried speaking my with the AI chat and it won’t put me through to an actual person. This is ridiculous

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