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8.8
Shop logo

Shop

Develop by Shopify
Free plan available
  • Verified
  • Boost your brand presence and connect with customers on Shop

    Customer engagement
    Product management
    Personalized recommendations
    Brand customization
    Sales automation
    Performance analytics
    Accelerated checkout
    Tracking transparency

    About Shop

    Built by Shopify

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    Introduction Video

    Description

    The Shop channel is your control center for managing and optimizing your brand presence on Shop.

    Take control of your brand presence on the Shop app. Ensure your mobile app storefront reflects your brand by integrating assets and customizing your store details. Manage products and collections to improve discoverability. Engage directly with customers, view and reply to reviews, and use automation to boost sales. Use Shop channel analytics to track impressions, favorites, orders, and sales.

    Take control of your brand presence on the Shop app. Ensure your mobile app storefront reflects your brand by integrating assets and customizing your store details. Manage products and collections to improve discoverability. Engage directly with customers, view and reply to reviews, and use automation to boost sales. Use Shop channel analytics to track impressions, favorites, orders, and sales. more
    • Convert more sales with Shop Pay’s accelerated checkout
    • Build trust and increase transparency with the ‘Track with Shop’ button
    • Customize your mobile app storefront with assets unique to your brand
    • Engage and retain customers with personalized product recommendations
    • Measure Shop’s impact on your business with key performance analytics

    Pros

    • Boosts brand presence and connects with customers
    • Easy to set up and manage storefront
    • Enhances discoverability of products and collections
    • Enables direct customer engagement through reviews
    • Automates processes to boost sales
    • Provides detailed channel analytics for performance tracking
    • Offers accelerated checkout with Shop Pay
    • Builds trust with 'Track with Shop' button
    • User-friendly interface
    • Supports multiple businesses and generates sales effortlessly
    • Convenient for mobile sales
    • Personalized product recommendations
    • Offers valuable insights on sales and orders through analytics

    Cons

    • Potential issues with chargebacks and account suspensions
    • Customer support can be difficult to reach and unhelpful
    • Fraud and security concerns
    • Complaints about the interface being complicated in certain aspects
    • Limited availability in some regions
    • Default installation and related difficulties in uninstalling
    • Negative experiences with handling chargebacks
    • Reports of errors in automated thank you pages

    Top Helpful Reviews

    Tecumseh Diecast

    Apr 23, 2025  on Shopify

    I rarely give a 1 star review but Shop has been ruining us. We have different shipping options, including "Build a Box" or "Request for shipping quote". These 2 options are free for obvious reasons - as they are just add-on service we provide to our customers. We do not offer "Free Shipping". However Shop was designed in a way that whenever there is the keyword "Free" found under shipping options, it will automatically show "Free Shipping" when customers click on any items in our store. Since the customization settings are way to basic & rigid, we cannot edit to change how this was shown nor hiding it so that customers will not have a false impression that we offer free shipping. Because of this design flaw by Shop / Shopify, we have been receiving order cancellations because customers believed we provide Free Shipping!! This does not only add on to our admin work, it is basically killing us as a small business when all we are trying was to build our brand and gain trust from customers. We have brought this issue to Technical Support. While the agent that helped me was phenomenal, he couldn't help solve the problem as it's beyond his capability as well. If it is not because of this issue, we have no beef with Shop / Shopify. Hope someone is actually reading this and would help us solve this critical issue that's costing our business immensely.

    K-Pop Time

    Apr 20, 2025  on Shopify

    It is actually great to have our store listed on the Shopify marketplace, however it does not show if items are in stock or not. Most of our complaints come from customers who thought items they ordered were in stock - but actually were on backorder - or a pre-order. Shop app does not show that. Shoppers would have to know to ask the AI if it is in stock - or try to direct them to our real website so they can see real stock availability. You cannot edit your Shop store very much either. Just very very basic tweeks. Can't select products you want to appear on your home page. For the developers: The "IT'S BAD" button does not work to submit a review for this app - only the "IT'S GOOD" button works. I wonder why?

    Potekglass

    Apr 18, 2025  on Shopify

    It is hard to appreciate any of the features. I have had a shopify account open now for 2 Months and have yet to receive any payouts. They continue to hold $4k of sales and growing. I have gone through 3 different proceedures that Shopify has recommended to no avail. No phone support no follow up emails. Very challenging not only for cashflow but for tax reporting in this first quarter of the year.

    MonsteraEtc

    Apr 13, 2025  on Shopify

    I am pleased, overall, with my experience as someone new to building a store and no technical background. I'm not thrilled with having to pay for additional subscription apps to make it functional, but most of the apps at least have a "small" shop level that will allow me (and others) to scale before killing us with fees.

    Modalatina

    Apr 12, 2025  on Shopify

    No funziona ogni volta che un cliente chiede uno sconto con il primo registro viene un popUp con un codice, quando cerchi il codice la pagina di acquisto se chiude.

    BDE ATTIRE

    Apr 11, 2025  on Shopify

    I love everything about this easy to use app, anyone can launch their own personal brand immediately -UltraKingDragon

    Run Ugly

    Apr 10, 2025  on Shopify

    It was a great experience. I love these items. So fun and bright and honestly really comfortable to wear.

    Crescentt

    Apr 10, 2025  on Shopify

    The technical support is quite abysmal. God forbid you have some 1-star archived reviews with your partner app (with issues already resolved with customers), they will cause a nightmare that is near-impossible to fix, as Shop will still reflect a negative rating, even once those reviews are permanently deleted. A true nightmare for Shopify's paying merchants. Be warned...

    Inlumined Arts LLC

    Apr 08, 2025  on Shopify

    SO Far OK. at first a little confusing to get going, still not sure I fully understand everything. I think interface could be improved. I wish there was better organic discovery within the shop app, and I wish there was a web portal for it where people could browse online and favorite shops because alot of people still do desktop shopping and browsing, rather than phone. That said i have had SOME sales from it like a handful, so it's better than nothing! :)

    Yarn Yarn

    Apr 06, 2025  on Shopify

    Absolutely raging. My customers addresses are being merged with other postcodes when entering shipping address on this app. I have lost £200 of product being sent to incorrect addresses and my customers are raging. As am I. What you going to do about it? This is bad.

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