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Customer reviews: Shop

Develop by Shopify

The Shopify Shop App helps merchants streamline store management and boost sales. Read honest reviews to see how it performs for real users.

Reviews (4,083)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the Shop app for its ability to enhance visibility and drive sales, especially for those using Shopify as their platform. Users find it intuitive, easy to use, and beneficial for managing their online presence. However, some merchants face challenges with customer support and technical issues.

Key Strengths

  • Intuitive and easy to use interface
  • Improves sales and customer engagement
  • Seamless integration with Shopify and other platforms
  • Efficient order tracking and management
  • Customization options for businesses
  • Secure and fast checkout process

Common Concerns

  • Customer support can be lacking and unresponsive
  • Technical issues such as syncing products and sales tax errors
  • Learning curve for new users
  • Problems with payment holds and account restrictions

Final Thoughts

Overall, the Shop app is well-received by merchants for its capability to streamline business operations and enhance customer experience. Despite some concerns with technical difficulties and customer support, many find it a valuable tool for boosting online sales and managing business effectively.

GBruno Store

Oct 21, 2025  on Shopify

I love it I would like to see more ROAS like 2.8 to 3 Roas to allow us to be profitable. But overall amazing

SLAAPBEREN

Oct 18, 2025  on Shopify

Very easy to set up wish the option for advertiment was possible for europa Thanks www.slaapberen.com

Green Ethnies CH

Oct 17, 2025  on Shopify

Dès les premiers jours, nous avons réalisé des ventes! Donc application efficace pour développer les ventes! A tester de toute urgence!

Custom Design Prints

Oct 13, 2025  on Shopify

Fairly easy to set up. Most features are included however some require additional shopify apps to work which means more expenses. Also advertising on the Shop App is for business located in USA and Canada only.

Mavibuys

Oct 09, 2025  on Shopify

the website is good looking, can meet customer user experience. the products are also reasonable price.

Healthy UK Shop

Oct 06, 2025  on Shopify

Ottima applicazione: facile l'inserimento dei prodotti, elevata personalizzazione delle grafiche e delle info, l'ho consigliata ai miei colleghi marketers ed ora vi dico che è consigliatissima!!

ZAVA SMART

Oct 05, 2025  on Shopify

ZAVA SMART är en svensk webbshop som erbjuder ett brett sortiment av produkter med fokus på smarta och funktionella lösningar för vardagen. Butiken strävar efter att göra livet enklare, effektivare och mer bekvämt genom att erbjuda produkter för hemmet, jobbet och fritiden.

J's Jazzy Jewelz LLC

Oct 05, 2025  on Shopify

I enjoy using shop. I can always track when and how long item will ship and be delivered. I like the installment options as well. The only suggestion I would have is when shop sends a message concerning the order. Leave pop-up message in message folder to refer back to.

HOUSE OF SHE

Oct 02, 2025  on Shopify

This entire experience has been a complete failure of support and a major disappointment. As a seller and boutique owner, I have wasted significant time attempting to use this app. The most frustrating part is the absolute lack of assistance: Shopify Support cannot provide answers (despite creating the product), and the app's support channels offer no resolution. The inability to get clear guidance is unacceptable and renders this application unusable for business owners. This product is a joke, and I strongly advise against using it.

Divine Light Codes

Sep 28, 2025  on Shopify

It's a great app, I love the features. One thing they need to improve is that the agressive shop app login makes it difficult for customers to take advantage of our loyalty rewards programs.

Solus LLC

Sep 27, 2025  on Shopify

great but the advertising results where alot better for my friends we tested with the exact same campaigns and his did amazing and mine got 0 customers i had more products and everything better but his did outstanding

JFM Accessories

Sep 25, 2025  on Shopify

Uygulamanın satış potansiyeli taşıdığına inanıyorum mağazamda henüz bir trafik artışı görmedim ancak umutluyum.

Anywell

Sep 25, 2025  on Shopify

The seat width is just right, so it’s not tiring even after sitting for a long time. It also moves smoothly and can easily get over small ramps,solving our big troubles!

Wagstaff Watches

Sep 25, 2025  on Shopify

It is a really handy way for customers to track parcels and deliveries and contact you if there is an issue.

Exit 56

Sep 21, 2025  on Shopify

Overall, I am very satisfied. One thing I'd like to see is better rates for Media Mail. They have gone up almost 100% in 4 years. You offer great discounted rates for other, larger, parcels, but nothing for Media Mail. I especially like the Reports you can get and the ease of adding a Discount. I wish there was a way to mass mail my customers without having to go through a third party which I have to pay for.

VIPnumbersUK

Sep 21, 2025  on Shopify

Perfect app. we use it for 2 website and helping us a lot. Goldnumbers4you.co.uk VIPNumbersuk.co.uk Thank you SHOP

geeneu

Sep 21, 2025  on Shopify

This is my first time using a store app, and so far, I'm really impressed. The setup was simple, and everything went smoothly and intuitively at the start. I like how clean and modern it looks, and it makes my brand feel professional right away. It's easy to use and helps me connect with customers, and I've already seen how it will support the growth of my store. I highly recommend it to any business owner.

L'atelier de Noushka

Sep 15, 2025  on Shopify

Très pratique, je connaissais shop en tant que particulier pour commander sur divers site, c'est top! Pas besoin de rentrer systématiquement les coordonnées bancaires,adresse etc... Désormais en tant que pro, très contente de proposer ce service à mes clientes.

FryeCakes Designs

Sep 15, 2025  on Shopify

It is relatively easy to set up once you know what you’re doing. Orders come in clearly and payment is made on time.

Twin Traders - lloydtyler

Sep 14, 2025  on Shopify

Easy to set up and personalise. I didn't realise we had reviews left on Shop so it would be good to send notifications to your Shopify admin

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