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Customer reviews: Shop

Develop by Shopify

The Shopify Shop App helps merchants streamline store management and boost sales. Read honest reviews to see how it performs for real users.

Reviews (3,238)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the Shop app for its ability to enhance visibility and drive sales, especially for those using Shopify as their platform. Users find it intuitive, easy to use, and beneficial for managing their online presence. However, some merchants face challenges with customer support and technical issues.

Key Strengths

  • Intuitive and easy to use interface
  • Improves sales and customer engagement
  • Seamless integration with Shopify and other platforms
  • Efficient order tracking and management
  • Customization options for businesses
  • Secure and fast checkout process

Common Concerns

  • Customer support can be lacking and unresponsive
  • Technical issues such as syncing products and sales tax errors
  • Learning curve for new users
  • Problems with payment holds and account restrictions

Final Thoughts

Overall, the Shop app is well-received by merchants for its capability to streamline business operations and enhance customer experience. Despite some concerns with technical difficulties and customer support, many find it a valuable tool for boosting online sales and managing business effectively.

ZEmagnet.com

Aug 14, 2025  on Shopify

Ellaiza a été top, super professionnelle, à mon écoute et ne m'a pas lâché. elle a même proposer de vérifier dans 48h mes modification DNS/TXT => que demander de plus à une hotline que d^étre pris par la main pour faire ce que l'on ne comprend pas seul MERCI Ellaiza

Slickreefing

Aug 12, 2025  on Shopify

User Interface is A+; appealing and vibrant button placement. Showcase entire Catalog or or Showcase what you want to feature most.

Spearman Artisanry LLC

Aug 11, 2025  on Shopify

So far, we are very impressed with the app. It is very easy to publish to, navigate, and purchase from. Love it!

FurryCare

Aug 10, 2025  on Shopify

Mi experriencia desde que empece con Shopify ha sido muy buena, cuenta con una amplia variedad de herramientas para poder trabajar nuestra web.

Niquas

Aug 07, 2025  on Shopify

The set up is nice, and I like how everything is automated. It's takes some of the work away. Great job guys. Keep up the good work.

Pickleforce

Aug 06, 2025  on Shopify

Shop simplifies everything for our team. We are excited to see what it brings to our company as we begin our launch. So far, we are very pleased with the overall UI/UX of the integration, and it is simple to set up our store. Will certainly recommend in the future.

Tru Bean Coffee Co.

Aug 06, 2025  on Shopify

Peace of mind: Real-time updates on order status and location reduce anxiety about deliveries and allow customers to plan for package arrivals.

SD.Shop

Aug 05, 2025  on Shopify

Die App ist sehr einfach zu benutzen und hat mir geholfen, meinen Shop schneller einzurichten. Alles funktioniert reibungslos. Die App spart Zeit, ist benutzerfreundlich und bietet viele nützliche Funktionen – perfekt für Einsteiger und Profis.

Santo Pecado Boutique

Aug 04, 2025  on Shopify

Descubrí Santo Pecado por casualidad… o eso quiero creer. Porque una vez entras, ya no hay vuelta atrás. Esta tienda no es solo un catálogo de objetos sensuales: es una invitación a explorar el deseo sin culpas, con estilo, con atrevimiento. Cada producto parece pensado para despertar algo: una fantasía, una curiosidad, una necesidad escondida. Y lo mejor, es que todo está presentado con una elegancia provocadora que seduce sin gritar. El diseño de la tienda es limpio, claro, y fácil de navegar. Las descripciones tienen ese tono pícaro que te hace sonreír (y pecar). La atención al cliente, discreta y efectiva. Y los envíos... rápidos y bien cuidados. Porque lo prohibido también merece llegar a tiempo. Santo Pecado no vende cosas. Abre puertas. Y cuando cruzas una… ya no quieres cerrar ninguna.

Panthera Couture

Aug 03, 2025  on Shopify

I am so grateful for the shop app. One big thing that everyone is grateful for is traffic, everyone has to have traffic on their site, and this allows for that. I love that people can leave reviews on the app, this is a huge plus. The app has a clean visual appearance, the navigation is smooth, and it deserves 5 stars. We can actually be found on the internet, and other small online stores can be found. What a gem of an app. Thank you.

CRAZY-ESSENCE

Aug 03, 2025  on Shopify

Es una aplicación bastante intuitiva, lo que pasa es que tiene muchas cosas para configurar y hay que ir probando hasta que está como tu quieres. Pero lo hace muy sencillo, la verdad. No hace falta ser programador para poder tener una web medianamente presentable.

Maya steel

Aug 02, 2025  on Shopify

Beaucoup d’aide quand on est novice pour la création du site c’est l’IA du site qui est génial

Without Fear Comics

Aug 01, 2025  on Shopify

I get a ton of orders via shop and that's where all of my reviews come from. It's been a great experience!

St. Anthony's Catholic Gift Shop

Aug 01, 2025  on Shopify

It may be because this company's corporate office is located in Canada, but if you are in the United States and a merchant, they DO NOT respond to your requests for help. We have been with them for about a year, and it has been one problem after another. They keep taking payment for their services, but WILL NOT respond to chat or support tickets. And forget about talking to them on the phone. That's impossible. Would not recommend this system for your point of sale system.

ProTrendyz

Jul 30, 2025  on Shopify

We've been making 95% of sales on the Shop app, and it's very easy to make sales, as this is a trusted platform for shoppers. However, minus one star because you need at least 100 orders to advertise. When that gets changed to around 10-15, then I'll change this to a 5. Thanks Shop!

Desert Hills Health and Leisure

Jul 29, 2025  on Shopify

Great app! I love having the ability to directly meet shoppers where they spend their time. Advertising with Shop has been one of the most beneficial strategies for our company. Highly recommend

Everpeakgoods

Jul 29, 2025  on Shopify

my experience has been horrible, first some how hackers got into my in and posted over the web I made several attempts to talk to customer service only to get a sentence from a chat bot the 3 weeks ago bye and I found out my check out is not working and had not been since day one I was told is was shop that was blocking people from being able to check out and I still got no help,then I started having dns problems up until today when I had sent multiple messages saying some thing was wrong but I was told my status page was green so its fine,then today after finding more of my information only on this site that I put on 2 days ago did I decide some else. so I go to zendrop to get help with the site I pay for and when I get back to my page that I'm on thin ice now well 2 hours later I'm not in compliance with shop but I have been for months and nothing has changed, and this is keeping it clean I literally was told I had to fix the problem even though I pay for a working product I never recieved

Kamaji Market

Jul 29, 2025  on Shopify

I would put 5 stars since it's very simple and free app but the crucial setting is absent: automatic publish all products to the Shop. Such an obvious feature but no...

Big Bead Energy

Jul 28, 2025  on Shopify

I have no experience selling online. To be honest, I tried TikTok shop first, but quickly became frustrated and overwhelmed. Instead of calling it quits & giving up, I asked CHATGPT for suggestions, and was provided with the information I needed to create a Shopify seller's account. I am so happy that I didn't give up. Creating an account and setting up my shop has been much easier, and I feel more confidant that I can navigate this on my own.

My Store

Jul 26, 2025  on Shopify

Keep getting charged for an inactive trial account. Huge scam. Go with another company with ACTUAL customer support, not these Canadians.

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