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Customer reviews: Shop

Develop by Shopify

The Shopify Shop App helps merchants streamline store management and boost sales. Read honest reviews to see how it performs for real users.

Reviews (3,028)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the Shop app for its ability to enhance visibility and drive sales, especially for those using Shopify as their platform. Users find it intuitive, easy to use, and beneficial for managing their online presence. However, some merchants face challenges with customer support and technical issues.

Key Strengths

  • Intuitive and easy to use interface
  • Improves sales and customer engagement
  • Seamless integration with Shopify and other platforms
  • Efficient order tracking and management
  • Customization options for businesses
  • Secure and fast checkout process

Common Concerns

  • Customer support can be lacking and unresponsive
  • Technical issues such as syncing products and sales tax errors
  • Learning curve for new users
  • Problems with payment holds and account restrictions

Final Thoughts

Overall, the Shop app is well-received by merchants for its capability to streamline business operations and enhance customer experience. Despite some concerns with technical difficulties and customer support, many find it a valuable tool for boosting online sales and managing business effectively.

JOY LIFT

Jul 22, 2025  on Shopify

적당히 홈피를 만들어도, 라이브에서 변신할수 있다는걸.. 다 만들고야 알았습니다. ㅋ

Sacred Rituel Beauty

Jul 21, 2025  on Shopify

Shop provides the transparency, ease of use and frictionless checkout that helps to drive conversions through a seamless experience. We rely on Shop to help us drive growth and repeat purchase.

Greenlabco

Jul 19, 2025  on Shopify

Easy to set up and manage. The Shop channel helps drive some additional visibility, especially with mobile-first shoppers. However, it has strict product rules—toners and certain office supplies might get flagged. Be sure to double-check your product categories and appeal if needed.

STORE 7994

Jul 18, 2025  on Shopify

SHOP is a fantastic platform that's continuously evolving. We're bridging the gap between convenience and luxury—bringing shoppers some of the best deals ever seen in authentic, high-end online retail.

Quelle Vitality Products

Jul 15, 2025  on Shopify

So far, so good! It's easy to access, seems to attract customers with little effort, and gets user info for communications.

Wits' End Records

Jul 15, 2025  on Shopify

We love Shop and how it allows us to quickly and efficiently reach customers we never could have virtually. We are a record store out of western Kentucky and Shop has allowed us to reach a much broader audience. With the prices of a small rural town record store and a collection of something from a big city, we make a lot of people happy through this app! It is user friendly for people like me who are not tech savvy as well!

Red Rooster Coffee

Jul 14, 2025  on Shopify

As it is integrated so seamlessly with the Shopify backend, it's very easy to manage. The storefront is easy to create and update and it essentially runs itself.

Shopboxdeals

Jul 14, 2025  on Shopify

I wouldn’t say customer service was unresponsive — the support staff did reply and acknowledged the issue. However, it was beyond their scope, so they escalated it. That’s when the waiting began. When you run an online store 24/7, timely resolution is critical. Delays can really disrupt operations.

Bama Signs & Screens

Jul 14, 2025  on Shopify

The Shop app is incredible! Always accurate and dependable which is a huge help in selling and buying online these days!

La boutique du 93

Jul 13, 2025  on Shopify

Très déçu par cette application. Elle n’a pas fonctionné comme prévu, a ralenti ma boutique et le support client est inexistant. Je ne recommande pas, surtout si vous débutez sur Shopify.

Keep-n-Trip. Gear for comfy trips with furry friend

Jul 13, 2025  on Shopify

Disgusting service! I do not recommend! It looks attractive, but they cheat with payments. I set up payments "same day" in this service, but I was deceived twice and made to wait almost 7 days. I had to go back to another financial provider. I repeat, I do not recommend it at all!

Dynalogis

Jul 08, 2025  on Shopify

Jai rien de négativement a dire.mais jusqu'à fermé mon site, pas possible, mais c'est une nouvelle expérience, je ferez mieux la prochaine fois en conséquence, de certains imprévus.

happy good deals

Jul 07, 2025  on Shopify

Super easy to use and helps my store look professional! Managing products and tracking orders is very smooth. Perfect if you want to grow your fashion or accessory shop. Highly recommend!

Varouj.com

Jul 05, 2025  on Shopify

I have contacted support for over 6 months and i am still not able to get my account back- they emailed me saying im good to use the account and we are approved but noting has changed in the backend. Everytime i talk to an agent they tell me they will get it fixed in 48 hours, but noting is being done.... I am honestly very surprised that SHOP PAY is this bad with support... its honestly very disappointing...

Nöz

Jun 30, 2025  on Shopify

I’m on the road with my van 9 months out of the year, hiking, paddling, and chasing the best campsites. The sun is no joke, and I’ve tried so many mineral sunscreens that either left me looking like a ghost or melted off halfway through a hike. Nöz is different. First off, this stuff sticks. It stays on even when I’m drenched with sweat walking up a trail or plunging into a lake. No stinging eyes, no chalky residue, and no weird plastic smell. Just smooth, solid coverage. Plus, I can toss the little tube into my backpack and forget it’s even there until I need it. I highly recommend this sunscreen. It has been the best spf for my face and I love the values this brand stands for. If you are looking for an earth-friendly but long-lasting product, Nöz is the perfect choice !

The Autistic Innovator

Jun 30, 2025  on Shopify

Shop has made me a lot of money the last few years. I'm deducting a star because the Shop app ad campaigns are a rip off. With what Shopify charges for the order is based on subtotal + taxes + shipping, and it guarantees that Shopify will always make more money from the order than you do. It will also push the lowest order value, still charge you the full fee, and take most of your profit. By the end of the campaign, Shopify took 47% of my profit in ad conversion fees. Shop app is great for another source of sales, just highly recommend staying away from the ads.

Flying Wild

Jun 23, 2025  on Shopify

Shop is an app that promises a lot and delivers next to nothing. The app delivers about 0.1% of monthly sales. Customer support from Shopify is non-existent.

Mahalia Coffee

Jun 15, 2025  on Shopify

We’ve been using the Shop app as a merchant and have found it to be an excellent tool for connecting with our customers. The way it handles images is particularly good. Our product photos scale down perfectly so customers always get a clean, professional look. We’ve also seen a real benefit from the seamless product review integration. Displaying customer feedback directly in the app has helped build brand trust and gives new shoppers the confidence to make a purchase. Overall, we highly recommend the Shop app to any merchant looking for a user-friendly, visually polished, and trust-building platform for their store.

The Globe Emporium

Jun 14, 2025  on Shopify

Everything is here to run a successful business. Certain details of the app are somewhat daunting for a new user. On the flip side, I see amazing opportunities for expansion.

Bongo Beachwear

Jun 01, 2025  on Shopify

Advertising is a TOTAL RIP OFF!!! I sold 2 items and was charged more than my profit margin from SHOP... I will NEVER Advertise with them again

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