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Customer reviews: Shop

Develop by Shopify

The Shopify Shop App helps merchants streamline store management and boost sales. Read honest reviews to see how it performs for real users.

Reviews (4,924)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the Shop app for its ability to enhance visibility and drive sales, especially for those using Shopify as their platform. Users find it intuitive, easy to use, and beneficial for managing their online presence. However, some merchants face challenges with customer support and technical issues.

Key Strengths

  • Intuitive and easy to use interface
  • Improves sales and customer engagement
  • Seamless integration with Shopify and other platforms
  • Efficient order tracking and management
  • Customization options for businesses
  • Secure and fast checkout process

Common Concerns

  • Customer support can be lacking and unresponsive
  • Technical issues such as syncing products and sales tax errors
  • Learning curve for new users
  • Problems with payment holds and account restrictions

Final Thoughts

Overall, the Shop app is well-received by merchants for its capability to streamline business operations and enhance customer experience. Despite some concerns with technical difficulties and customer support, many find it a valuable tool for boosting online sales and managing business effectively.

Tokyo To You

Dec 10, 2025  on Shopify

Most of the number of orders that came to our store are from Shop. It's really helping us to have our brand out there. However, I wish there's a more customization option. I always find myself redoing the same thing over and over again for the collections and headline. I also find it difficult to figure out how to design the whole shop.

LUXURY OUTFIT

Dec 09, 2025  on Shopify

Shop is a great tool to help us reach more clients. Not only it increases our sales, help us grow our business but it also give customers a peace of mind by allowing them to track the whole process of their orders until they reach their doorstep.

Muchang

Dec 08, 2025  on Shopify

My biggest issue is getting quality traffic to get off the ground.. if there is a way to tap in to a market place to get going that will help.. Etsy has a captive market.. is it possible for shopify to build a captive market

Integrity Botanicals

Dec 06, 2025  on Shopify

It's awesome! We've gained a lot of new customers through the app. We've been looking for new ways to grow our business and this may be the ticket!

ELYSIUM Fitness

Dec 02, 2025  on Shopify

I'm still pretty new to the Shop app, but really appreciate the nice clean more minimal version of my store to showcase my services & products to empower my GenX audience to stay strong & aligned with their physical & mental health in balance.

Kohijaku

Dec 01, 2025  on Shopify

Great experience with Shop! Helps connect with buyers in a quick & seamless way. Thanks, Shop, from www.kohijaku.com !

The Artists Quarter

Nov 30, 2025  on Shopify

This APP causes more issues than it is worth. EVERY TIME I fulfil an order (in the UK) SHOP sends my customer a DHL (USA) tracking number to my customer causing so much confusion. The are no settings to prevent this and ZERO support. It's just simply awful.

The Wizard's Trove

Nov 29, 2025  on Shopify

Having a good time buying and selling on the app. You have to filter out all of China since they use the app as a scam site, though.

Vansy Stickers

Nov 29, 2025  on Shopify

I truly enjoy Shopify Shop. It has made selling stickers so much easier and more convenient. Kudos to Shopify!!

Orivanto

Nov 26, 2025  on Shopify

The Product is: Petsmile Oral Repair Gel-Helps maintain healthy teeth and gums for dogs and cats. It reduces plaque, tartar, and bad breath. Key Features -Safe for pets, non-toxic - Easy to apply -Promotes oral health and fresh breath -Suitable for all pet sizes.

Edged And Essence

Nov 24, 2025  on Shopify

Easy to navigate and customize! Awesome appearance for the customers. Pleasant experience for everyone!

Frank and Sal

Nov 24, 2025  on Shopify

As far as I can see there is no way to adjust delivery dates. We sell fresh food that we make and prepare. The delivery dates shown to customers on these products are too short especially at holiday periods. I do not see a way to correct this.

Rose B Creation

Nov 23, 2025  on Shopify

love it! thank you for adding another value to my business my customers can use to support us even more!

J5Essence

Nov 20, 2025  on Shopify

extreme experience in building an online store, be prepared for ups and downs all bad things and hard things and difficult things but stick with it and you can prosper but you have to stick with it because it is VERY difficult very life changing and never ending

REK Cosmetics

Nov 19, 2025  on Shopify

To bad they double dip into your profits. They allow whatever retailer who is selling your product to be relisted on your own website for a higher price that they markup and you have to pay more fees. Also there is no way to prevent this except no using the app. Someone didn't think this through!!!

Karen's Kitchen

Nov 18, 2025  on Shopify

Hellen Vella helped me build my new website. I have no web design experience and they were very patient assisting me. He responded to all my emails.

Ron Jackson Music

Nov 18, 2025  on Shopify

I love the Shop App! It’s been a game-changer for my small music business — helping me reach a whole new audience of fans and customers who love jazz (guitar) and music-inspired products. Highly recommend it for any independent artist or creator looking to grow online!

Titan Threads inc

Nov 18, 2025  on Shopify

its good to drive customers to your store. but the reviews section needs work, for example i had a customer buy a size small shirt and then leave a 1 star review saying they ordered a 2XL, when i click the "report review" button to get the bad review removed nothing happens - just get stuck on a loading screen.. the 1 star reviews from stupid people are making my store look bad.

The Game Steward

Nov 17, 2025  on Shopify

1) If you click you're having a bad experience with Shop App, it just spins and spins and never takes you anywhere. If you click you're having a good experience, the link to leave a review here opens up immediately. 2) If you have a customer who pays with Shop App and Shop Pay on installment, now Shopify keeps charging the customer monthly installments even after you've put in the cancel the order and refund the customer's money back. That's very bad.

Ka-Ching-Graffiti

Nov 16, 2025  on Shopify

Different products that stand out, mainly hand designed and not AI, (for a change) Good quality products, wait til for postage varies dependent on origen of the production but all in all not too long and hey you get what you pay for....So Im Happy! Thanks Ka-Ching

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