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Customer reviews: Shop

Develop by Shopify

The Shopify Shop App helps merchants streamline store management and boost sales. Read honest reviews to see how it performs for real users.

Reviews (5,459)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the Shop app for its ability to enhance visibility and drive sales, especially for those using Shopify as their platform. Users find it intuitive, easy to use, and beneficial for managing their online presence. However, some merchants face challenges with customer support and technical issues.

Key Strengths

  • Intuitive and easy to use interface
  • Improves sales and customer engagement
  • Seamless integration with Shopify and other platforms
  • Efficient order tracking and management
  • Customization options for businesses
  • Secure and fast checkout process

Common Concerns

  • Customer support can be lacking and unresponsive
  • Technical issues such as syncing products and sales tax errors
  • Learning curve for new users
  • Problems with payment holds and account restrictions

Final Thoughts

Overall, the Shop app is well-received by merchants for its capability to streamline business operations and enhance customer experience. Despite some concerns with technical difficulties and customer support, many find it a valuable tool for boosting online sales and managing business effectively.

HomeofCoffee.store

Jan 27, 2026  on Shopify

my experience was very good, as soon as I learned that it tracks all purchases over different stores or suppliers, all in one place, I realized how it saved me time. SHOP was able to track my packages and I could also track by the carrier if needed. Bottom line, saved me time, and reminded me of other items I might still be interested in. SHOP is like having an assistant!

Sylvane

Jan 26, 2026  on Shopify

Shop's advertising tools have very little flexibility. You would think that a large company like Shopify would have more robust ad options. We can't even create campaigns by product categories.

Vintage Vagabond Vamp

Jan 26, 2026  on Shopify

The support this newbie received was wonderful. Provided guidance with so many issues. Even helped out with the interface with Canva, Printeez - how wonderful is that!! I learned so much and now are thrilled to be launching my online store. Congrats Shopify for a great job well done. HIghly recommend Shopify

Rockin' D On The Ridge, Inc

Jan 24, 2026  on Shopify

Love the Shop App, it increases customers and sales by offering use of their payment system with different payment options for customers. Win-Win

Van Halen Store

Jan 23, 2026  on Shopify

Easy to implement and update. A bit restricting with content, especially product sorting, but a worthy channel to help increase visibility and sales.

Kanndie

Jan 20, 2026  on Shopify

Excellent app it has helped drive more traffic to my website therefore increasing sales. It's been a great help to my business.

Jewellery and beauty

Jan 19, 2026  on Shopify

Many people they don't know about this app I wish if it's go wider so the benefit will be for all I already want it for most of my friend and they being surprised because they didn't hear about it before that's why I'm saying this

Marsh Mist Co.

Jan 15, 2026  on Shopify

Shop is a very user friendly app that makes purchasing items a breeze. You can favorite an item for later if it's something you'd like to purchase and or, repurchase. The Seller can customize their storefront so that it stands out from others in the app. I think it's a wonderful feature for all businesses including small ones. Highly recommend!

Hey Gorgeous You

Jan 15, 2026  on Shopify

Thank you for checking in and asking I am just getting to know the platform. I can’t really tell you at this point time so far so good thank you for asking.

Country Barn

Jan 15, 2026  on Shopify

Amazing for showcasing our favorite products and being able to shop other brands within the app. Also perfect for buying and selling on! 10/10

Meister Shop Hamburg

Jan 10, 2026  on Shopify

Also bitte NICHT ohne absolutes Grundwissen herangehen,bevor man seinen Shop aktiviert und anfängt zu verkaufen,sollte man sich mit allen Punkten vertraut machen und sich nicht gleich auf den Verkauf zu focusieren

Jouetkakioui

Jan 10, 2026  on Shopify

Merci pour le service, très satisfaite de nom choix, c'était un super cadeau pour mon fils, je recommande merci à la boutique pour la rapidité

drubs

Jan 09, 2026  on Shopify

J'ai passé une commande pendant les fêtes et la commande a pris du retard, le service client drubs ont été hyper réactif et mon remercié de ma patience par un beau geste commerciale, le sweat à capuche et mon bonnet me tiennent super chaud et de bonne qualité, en plus il fait bien chaud avec un drubs au vue des temps qui fait.

Nicchia Luxury

Jan 09, 2026  on Shopify

In generale su shopify, consigliamo di inserire la possibilità di mettere il brand, ad oggi è possibile solo tramite collezioni, questo faciliterebbe anche la sezioni ordini dove non è possibile avere di default la colonna brand, che a prima vista potrebbe essere molto importanrte, resto tutto ok.

Pantastik

Jan 09, 2026  on Shopify

klasse Option die user über ihr Shop Konto zu erreichen ! es fehlen hier und da ein paar kleinigkeiten , jedoch ist es im ganzen sehr gut nutzbar.

Granduer And Grace

Jan 04, 2026  on Shopify

This app has a fantastic way of showcasing your products. It gets them out there to people that otherwise wouldn't see your store. I'm very impressed with Shop. They make you feel like you have a second store. They have spectacular style and their design of their website is so easy to implement your items into. I'm just thrilled with it. Thanks so much!

The Takedown Tools

Jan 04, 2026  on Shopify

Works great when they actually allow you to be online. But they’re stringent process of you having a .9% chargeback rate or less is very difficult to contend with when you have customers who will charge back five minutes after they made an order because they have buyers remorse or whatever. And then you get penalized.

Mad Rider

Jan 02, 2026  on Shopify

Fácil e intuitiva. Si ya tienes bien configurado tu tienda en Shopify el resto es coser y cantar. Muy recomendable

PictureThisPasadena

Dec 31, 2025  on Shopify

I switched over from Etsy about a year ago to Shop and it was a smart move. However, because there are so many app options it can be overwhelming to know which to install especially when there are multiple apps that seem to do the same thing. I will say the integrated AI help assistant is FANTASTIC. Anytime I have any issue I get perfectly accurate help and good explainations. It might be a good idea to offer certain alternate versions where the basic necessary apps are set up for you based on your store type and need. There are simply too many options to sift through and for a small business it can be time consuming. That being said, I appreciate the constant new improvements and many free options that provide true enhancement and value including ways to streamline and automate workflows. I am very happy with the level of customer support available. I would only caution someone who isn't very tech savvy to hire a consultant or do a bit of research first. Otherwise, very pleased with the app.

The Grease Shop

Dec 29, 2025  on Shopify

Good marketing tool to expand reach beyond what just a Shopify store alone does. Only wish that there was more ability to customize and less limits on number of products, categories, etc.

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