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Customer reviews: Shop

Develop by Shopify

The Shopify Shop App helps merchants streamline store management and boost sales. Read honest reviews to see how it performs for real users.

Reviews (3,502)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the Shop app for its ability to enhance visibility and drive sales, especially for those using Shopify as their platform. Users find it intuitive, easy to use, and beneficial for managing their online presence. However, some merchants face challenges with customer support and technical issues.

Key Strengths

  • Intuitive and easy to use interface
  • Improves sales and customer engagement
  • Seamless integration with Shopify and other platforms
  • Efficient order tracking and management
  • Customization options for businesses
  • Secure and fast checkout process

Common Concerns

  • Customer support can be lacking and unresponsive
  • Technical issues such as syncing products and sales tax errors
  • Learning curve for new users
  • Problems with payment holds and account restrictions

Final Thoughts

Overall, the Shop app is well-received by merchants for its capability to streamline business operations and enhance customer experience. Despite some concerns with technical difficulties and customer support, many find it a valuable tool for boosting online sales and managing business effectively.

Silk Furs

Sep 04, 2025  on Shopify

Shop provided me with Excellent directives to help me navigate setting up my Shop on Shopify store. silkfurs.com

Dripline Threads

Sep 03, 2025  on Shopify

Shop has been very easy to work with and I have zero complaints about it. I'm really new to this business and so far things have been excellent.

Excel Pets

Aug 28, 2025  on Shopify

This app is amazing because it keep track of any package headed to you, no matter where you purchased. It serves as a standard for invoking a feeling of trust when shopping. I know that if I see the shop symbol that I can trust that my package will arrive.

The Butter Project

Aug 28, 2025  on Shopify

Shop is easier to manage and edit than before. It integrates well with workflows and collections and updates instantly. Testing is suggested to ensure discounts apply as intended.

PASH BOUTIQUE

Aug 26, 2025  on Shopify

This app is not user friendly. I only can speak with a rep if I have a higher paying plan whis is insane do better. taking people money but, using AI is just lazy and being cheap.

Sole Jewelry & Accessories

Aug 26, 2025  on Shopify

Satisfecha por que la aplicacion es muy buena tanto para los vendedores como a los clientes. transmite confianza

Farm Shoppe

Aug 26, 2025  on Shopify

After only a month of use, we have zero regrets migrating from "the other guy" to Shopify. Setup was a breeze, great customer service, and tools that just work like they're supposed to. We're optimistic that Shopify's integrations and marketing tools will continue to grow with us. Most importantly, it makes checkout a breeze easily converting shoppers into buyers.

Glow & Grow

Aug 22, 2025  on Shopify

간단한 작업만으로도 내 제품을 샵에 노출할 수 있고 판매를 할 수 있습니다. 정말 도움이 많이 됩니다.

Onyx Skin Care Line

Aug 21, 2025  on Shopify

Hoping to get more sales from the platform. Maybe with a little advertising from Shop Admin we can do a little better before and during the holiday shopping.

Saigon Flowers

Aug 21, 2025  on Shopify

Good, with a suggestion Overall, this app is very solid and has helped me a lot with my store's SEO. It's user-friendly and the reports are very detailed. My only suggestion would be to add a feature for bulk editing meta descriptions. Still a great app and worth the price!

Yank Apparel

Aug 20, 2025  on Shopify

Love the Shop App. Allows me to purchase and spread out my payments without causing any stress to my budget.

Philip Lloyd Jewellers

Aug 19, 2025  on Shopify

Easy to set up and personalise. I didn't realise we had reviews left on Shop so it would be good to send notifications to your Shopify admin

My Store

Aug 18, 2025  on Shopify

This is a scam. I have been trying to cancel this for over 2 years and no one will help me. I am going to post on Facebook and tik tok……………………..crooks xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxnow after this it won’t submit…….

VoyueLens

Aug 15, 2025  on Shopify

We’ve been using Shop to connect with our customers for our independent eyewear brand based in the US, and the results have been amazing. The app makes it super easy for shoppers to track their orders, explore new collections, and stay engaged with our seasonal drops. Highly recommend it for brands that value both style and a smooth shopping experience.

ZEmagnet.com

Aug 14, 2025  on Shopify

Ellaiza a été top, super professionnelle, à mon écoute et ne m'a pas lâché. elle a même proposer de vérifier dans 48h mes modification DNS/TXT => que demander de plus à une hotline que d^étre pris par la main pour faire ce que l'on ne comprend pas seul MERCI Ellaiza

Slickreefing

Aug 12, 2025  on Shopify

User Interface is A+; appealing and vibrant button placement. Showcase entire Catalog or or Showcase what you want to feature most.

Spearman Artisanry LLC

Aug 11, 2025  on Shopify

So far, we are very impressed with the app. It is very easy to publish to, navigate, and purchase from. Love it!

FurryCare

Aug 10, 2025  on Shopify

Mi experriencia desde que empece con Shopify ha sido muy buena, cuenta con una amplia variedad de herramientas para poder trabajar nuestra web.

The Survival Point Store

Aug 08, 2025  on Shopify

Shop Gotten Easier to sell or buy its automated on the 90/10 rule which is awesome. the notifications are the bomb easy to add or sub products, for quick sales or to add last minute fast sells. Additional Exposure and traffic for your shop. this is a must have because more than 90% of people shop on apps. If you are not utilizing shop app you are missing sales very simple. There is a lot more to say about shop app its all positive. I should have focused more on this app when i added my products for the first time. it's a no Brainer. without this app it's like having a car with no seats in it.

Niquas

Aug 07, 2025  on Shopify

The set up is nice, and I like how everything is automated. It's takes some of the work away. Great job guys. Keep up the good work.

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