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Customer reviews: Shop

Develop by Shopify

The Shopify Shop App helps merchants streamline store management and boost sales. Read honest reviews to see how it performs for real users.

Reviews (3,743)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the Shop app for its ability to enhance visibility and drive sales, especially for those using Shopify as their platform. Users find it intuitive, easy to use, and beneficial for managing their online presence. However, some merchants face challenges with customer support and technical issues.

Key Strengths

  • Intuitive and easy to use interface
  • Improves sales and customer engagement
  • Seamless integration with Shopify and other platforms
  • Efficient order tracking and management
  • Customization options for businesses
  • Secure and fast checkout process

Common Concerns

  • Customer support can be lacking and unresponsive
  • Technical issues such as syncing products and sales tax errors
  • Learning curve for new users
  • Problems with payment holds and account restrictions

Final Thoughts

Overall, the Shop app is well-received by merchants for its capability to streamline business operations and enhance customer experience. Despite some concerns with technical difficulties and customer support, many find it a valuable tool for boosting online sales and managing business effectively.

JFM Accessories

Sep 25, 2025  on Shopify

Uygulamanın satış potansiyeli taşıdığına inanıyorum mağazamda henüz bir trafik artışı görmedim ancak umutluyum.

Anywell

Sep 25, 2025  on Shopify

The seat width is just right, so it’s not tiring even after sitting for a long time. It also moves smoothly and can easily get over small ramps,solving our big troubles!

Wagstaff Watches

Sep 25, 2025  on Shopify

It is a really handy way for customers to track parcels and deliveries and contact you if there is an issue.

Exit 56

Sep 21, 2025  on Shopify

Overall, I am very satisfied. One thing I'd like to see is better rates for Media Mail. They have gone up almost 100% in 4 years. You offer great discounted rates for other, larger, parcels, but nothing for Media Mail. I especially like the Reports you can get and the ease of adding a Discount. I wish there was a way to mass mail my customers without having to go through a third party which I have to pay for.

VIPnumbersUK

Sep 21, 2025  on Shopify

Perfect app. we use it for 2 website and helping us a lot. Goldnumbers4you.co.uk VIPNumbersuk.co.uk Thank you SHOP

geeneu

Sep 21, 2025  on Shopify

This is my first time using a store app, and so far, I'm really impressed. The setup was simple, and everything went smoothly and intuitively at the start. I like how clean and modern it looks, and it makes my brand feel professional right away. It's easy to use and helps me connect with customers, and I've already seen how it will support the growth of my store. I highly recommend it to any business owner.

L'atelier de Noushka

Sep 15, 2025  on Shopify

Très pratique, je connaissais shop en tant que particulier pour commander sur divers site, c'est top! Pas besoin de rentrer systématiquement les coordonnées bancaires,adresse etc... Désormais en tant que pro, très contente de proposer ce service à mes clientes.

FryeCakes Designs

Sep 15, 2025  on Shopify

It is relatively easy to set up once you know what you’re doing. Orders come in clearly and payment is made on time.

Twin Traders - lloydtyler

Sep 14, 2025  on Shopify

Easy to set up and personalise. I didn't realise we had reviews left on Shop so it would be good to send notifications to your Shopify admin

RopesGear.com

Sep 12, 2025  on Shopify

I had to disable Shop Pay because it hijacks my checkout, preventing my customers from seeing my other payment options unless they notice and click a tiny "check out as guest" link. Not acceptable. My B2B clients need to see "Purchase Order" front and center.

Autophagy Nutrition

Sep 11, 2025  on Shopify

I’m new to using the Shop app, and so far I’ve been really impressed. The setup was simple, and everything has been smooth and intuitive to get started with. I love how clean and modern it looks, and it makes my brand feel professional right away. It’s easy to use, helps me connect with customers, and I can already see how it will support my store’s growth. Highly recommend for any merchant looking to build trust and create a great shopping experience.

Coral Cove by Lakeshore Lifestyles

Sep 10, 2025  on Shopify

I love most of the features of this app. I wish there was greater control over the layout of the collections (carousel vs grid) like in the general theme editor, but all in all it is a rock solid low-maintenance addition to our core website.

GoGardenNow

Sep 09, 2025  on Shopify

Still trying to figure it out. The custom storefront does not allow for much customizing. We'll keep working on it.

Katt´s Mania Viral Store

Sep 08, 2025  on Shopify

I REALLY RECOMMEND THEM, MY FIRST PURCHASES BEFORE SETTING UP THE STORE APART FROM AMZ WERE ON SHOP, AND MY FIRST CREDITS THEY GIVEN ME WERE THERE.

Silk Furs

Sep 04, 2025  on Shopify

Shop provided me with Excellent directives to help me navigate setting up my Shop on Shopify store. silkfurs.com

Dripline Threads

Sep 03, 2025  on Shopify

Shop has been very easy to work with and I have zero complaints about it. I'm really new to this business and so far things have been excellent.

Excel Pets

Aug 28, 2025  on Shopify

This app is amazing because it keep track of any package headed to you, no matter where you purchased. It serves as a standard for invoking a feeling of trust when shopping. I know that if I see the shop symbol that I can trust that my package will arrive.

The Butter Project

Aug 28, 2025  on Shopify

Shop is easier to manage and edit than before. It integrates well with workflows and collections and updates instantly. Testing is suggested to ensure discounts apply as intended.

PASH BOUTIQUE

Aug 26, 2025  on Shopify

This app is not user friendly. I only can speak with a rep if I have a higher paying plan whis is insane do better. taking people money but, using AI is just lazy and being cheap.

Sole Jewelry & Accessories

Aug 26, 2025  on Shopify

Satisfecha por que la aplicacion es muy buena tanto para los vendedores como a los clientes. transmite confianza

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