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Customer reviews: Shop

Develop by Shopify

Reviews (5,761)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the Shop app for its ability to enhance visibility and drive sales, especially for those using Shopify as their platform. Users find it intuitive, easy to use, and beneficial for managing their online presence. However, some merchants face challenges with customer support and technical issues.

Key Strengths

  • Intuitive and easy to use interface
  • Improves sales and customer engagement
  • Seamless integration with Shopify and other platforms
  • Efficient order tracking and management
  • Customization options for businesses
  • Secure and fast checkout process

Common Concerns

  • Customer support can be lacking and unresponsive
  • Technical issues such as syncing products and sales tax errors
  • Learning curve for new users
  • Problems with payment holds and account restrictions

Final Thoughts

Overall, the Shop app is well-received by merchants for its capability to streamline business operations and enhance customer experience. Despite some concerns with technical difficulties and customer support, many find it a valuable tool for boosting online sales and managing business effectively.

Zara Lillys

Feb 27, 2025  on Shopify

Its a very good app, however there is a lot of setting up and it your not geart and doing this kind of thing it can be a little frustrating. Saying that I did find the help good when I was reaching out.

B.Different Clothing

Feb 24, 2025  on Shopify

If I could give zero stars, I would. Their latest update is a complete disaster for merchants. I needed to charge tax on top of my prices for the USA, but thanks to their brilliant new system, taxes are now automatically deducted from my prices—completely eating into my margins. I reached out for support 23 days ago. TWENTY-THREE DAYS. Multiple follow-ups, zero meaningful responses. Just a black hole of incompetence. How does a company running an e-commerce platform not prioritize fixing an issue that directly impacts sellers’ revenue? I’m deactivating my shop and moving on. Shopify clearly doesn’t care about its merchants, only their own bottom line.

Locus-Tokus

Feb 23, 2025  on Shopify

something is wrong with Shop but it won't tell me what and if i want to delete this unnecessary piece of shit, my entire fucking store crashes to the fucking ground??? fuck off, Shop.

Ma'ema'e PTSA

Feb 23, 2025  on Shopify

Shop is clean, organized and easy to use. While they are developing new designs, tools and resources to better promote services and business, the app does well to translate the experience of our individual storefronts into the Shop space and effective POS purchasing. Looking forward to growing with the app and finding even larger communities that appreciate ease of business and quality of service, goods and communication through effective technology.

We are The Future

Feb 23, 2025  on Shopify

Hello, I have this message "Shop has noticed your store doesn't meet shopping requirements." And now I can't receive payments. Never had any problem before and now this? Can someone help and tell me what I need to do? I didn't even receive an email. I have no answers and there is nothing I can do on my side. Thank you

Chien Unique

Feb 21, 2025  on Shopify

Je recommande la boutique chien unique à tous les maîtres et maîtresses de chiens pour de bons jouets, produits utilisés et même vêtements pour nos amours de toutous! je donne la note de 100 sur 100 à cette nouvelle boutique en ligne

Amalia J & Boutique

Feb 17, 2025  on Shopify

This app is great with exception of Shop Advertising campaigns, they offer campaigns base on the sale with a ROI that you select but it is a lie , as i just had a sale for $470 and they charge me $360 for advertising charges and my ROI was 2.5 . So $360 is not an ROI of 2.5 .They anwser that in the small letters the ROI is not guarantee and they will charge you what they want and if you cancel the sale they will also charge me the $360.

Orb Sports Cards & Collectibles

Feb 15, 2025  on Shopify

So easy to set up and has been an incredible driver of sales growth for our store as our customers love shopping and earning shop cash!

The Command Bunker

Jan 29, 2025  on Shopify

So far, I like Shop, I have received more purchasing customers than I did prior. Every little bit helps.

Muzfit Sportswear

Jan 29, 2025  on Shopify

Werkt goed, alleen geen idee waarom niet al mijn reviews worden overgenomen… hulp hierbij zou ik erg waarderen!

Najdovski

Jan 24, 2025  on Shopify

L’application est utile, mais il est nécessaire d’améliorer les instructions. Il est important d’informer clairement les utilisateurs qu’il faut retirer le mot de passe de leur compte Shopify afin de pouvoir se connecter à Facebook et Instagram. Cette information doit être bien visible, et non pas laissée à la recherche, comme je l’ai fait pendant plusieurs jours avant de trouver où était le problème. Si vous la placez de manière claire et facilement accessible, cela facilitera considérablement le processus pour tous les utilisateurs.

Homily Home

Jan 15, 2025  on Shopify

I added the app to my store, and it start giving customers smooth experience, that led towards Sales.

RMKA SELECT

Jan 14, 2025  on Shopify

Bravo Shop , this app is fantastic I am surprised at how much business I receive through Shop . Keep up the amazing work, Shop is a great sales channel and If your not utilizing it you will be throwing away sales .

Minutemen Coffee Company

Jan 14, 2025  on Shopify

As of January 1, 2025 this app will be charging sales tax on all orders, whether the item sold is taxable or not. We sell an unprepared food item, which is NOT taxable. This is considered stealing.

Bougie Brown Girl Co.

Jan 08, 2025  on Shopify

I love this app because it gives me another option to increase the visibility of my products. My customers love it because of the ease and trust it provides when shopping with my brand.

Bubble & Co. Accessories

Jan 02, 2025  on Shopify

Tenho uma loja nova e estou a gostar muito de utilizar a app Shop. É fácil de utilizar, muito intuitiva e tem um layout lindo.

Holiday Java

Dec 31, 2024  on Shopify

Does exactly what it should and that’s make things easier for the consumer. I’m at the beginning of this glorious journey but I already see the potential of my store.

Plans with Aloha

Dec 28, 2024  on Shopify

For those just starting out, this is a great site to feature your goods. It does take some time to learn, but it is pretty user friendly.

Toy Snowman

Dec 27, 2024  on Shopify

I do see a lot of sales and its not much effort on my end to get it running . On my dashboard it says I have 5k followers but how do i see my growth or followers on the dash ?

Rebelfy

Dec 22, 2024  on Shopify

There is a little bit of a learning curve like anything else but it integrates nicely with Printful. There are sone functions that could be simplified like templates and duplicating pages. Compared to doing it yourself this is a good option.

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