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Customer reviews: Shop

Develop by Shopify

The Shopify Shop App helps merchants streamline store management and boost sales. Read honest reviews to see how it performs for real users.

Reviews (3,002)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the Shop app for its ability to enhance visibility and drive sales, especially for those using Shopify as their platform. Users find it intuitive, easy to use, and beneficial for managing their online presence. However, some merchants face challenges with customer support and technical issues.

Key Strengths

  • Intuitive and easy to use interface
  • Improves sales and customer engagement
  • Seamless integration with Shopify and other platforms
  • Efficient order tracking and management
  • Customization options for businesses
  • Secure and fast checkout process

Common Concerns

  • Customer support can be lacking and unresponsive
  • Technical issues such as syncing products and sales tax errors
  • Learning curve for new users
  • Problems with payment holds and account restrictions

Final Thoughts

Overall, the Shop app is well-received by merchants for its capability to streamline business operations and enhance customer experience. Despite some concerns with technical difficulties and customer support, many find it a valuable tool for boosting online sales and managing business effectively.

Greenlabco

Jul 19, 2025  on Shopify

Easy to set up and manage. The Shop channel helps drive some additional visibility, especially with mobile-first shoppers. However, it has strict product rules—toners and certain office supplies might get flagged. Be sure to double-check your product categories and appeal if needed.

Burleigh Bones

Jul 19, 2025  on Shopify

Perfect touch unisex beauty

Jul 19, 2025  on Shopify

Make Jesus Great Again

Jul 19, 2025  on Shopify

good

Shalao

Jul 18, 2025  on Shopify

GOLDEN HOUR studio

Jul 15, 2025  on Shopify

Hungry Ghost Press

Jul 14, 2025  on Shopify

So far from what we've received from sales with minimal effort has been great.

B.E.T.E

Jul 12, 2025  on Shopify

Gaysha Paint & Pattern

Jul 09, 2025  on Shopify

Be aware that free shipping settings can impact your Pay Now with Shop express checkout

Anesia Kloset LLC

Jul 05, 2025  on Shopify

Kenzie's Room

Jul 02, 2025  on Shopify

Easy to use

The Autistic Innovator

Jun 30, 2025  on Shopify

Shop has made me a lot of money the last few years. I'm deducting a star because the Shop app ad campaigns are a rip off. With what Shopify charges for the order is based on subtotal + taxes + shipping, and it guarantees that Shopify will always make more money from the order than you do. It will also push the lowest order value, still charge you the full fee, and take most of your profit. By the end of the campaign, Shopify took 47% of my profit in ad conversion fees. Shop app is great for another source of sales, just highly recommend staying away from the ads.

Pet Gear Haven

Jun 25, 2025  on Shopify

Grupo Belleza

Jun 25, 2025  on Shopify

SBOeyes

Jun 24, 2025  on Shopify

vogz121

Jun 14, 2025  on Shopify

行きたくなる〇〇

Jun 05, 2025  on Shopify

Quality Pet Products

Jun 01, 2025  on Shopify

XiuXuan Mall

May 26, 2025  on Shopify

Weston Outdoor Gear

May 24, 2025  on Shopify

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