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Customer reviews: Shop

Develop by Shopify

The Shopify Shop App helps merchants streamline store management and boost sales. Read honest reviews to see how it performs for real users.

Reviews (5,187)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the Shop app for its ability to enhance visibility and drive sales, especially for those using Shopify as their platform. Users find it intuitive, easy to use, and beneficial for managing their online presence. However, some merchants face challenges with customer support and technical issues.

Key Strengths

  • Intuitive and easy to use interface
  • Improves sales and customer engagement
  • Seamless integration with Shopify and other platforms
  • Efficient order tracking and management
  • Customization options for businesses
  • Secure and fast checkout process

Common Concerns

  • Customer support can be lacking and unresponsive
  • Technical issues such as syncing products and sales tax errors
  • Learning curve for new users
  • Problems with payment holds and account restrictions

Final Thoughts

Overall, the Shop app is well-received by merchants for its capability to streamline business operations and enhance customer experience. Despite some concerns with technical difficulties and customer support, many find it a valuable tool for boosting online sales and managing business effectively.

Lisa Simone Skincare

Dec 19, 2025  on Shopify

Tokyo To You

Dec 10, 2025  on Shopify

Most of the number of orders that came to our store are from Shop. It's really helping us to have our brand out there. However, I wish there's a more customization option. I always find myself redoing the same thing over and over again for the collections and headline. I also find it difficult to figure out how to design the whole shop.

Muchang

Dec 08, 2025  on Shopify

My biggest issue is getting quality traffic to get off the ground.. if there is a way to tap in to a market place to get going that will help.. Etsy has a captive market.. is it possible for shopify to build a captive market

NewTrends Products

Dec 03, 2025  on Shopify

can't see all products in my store

Ignite Apparel

Nov 28, 2025  on Shopify

Anyioo

Nov 27, 2025  on Shopify

Frank and Sal

Nov 24, 2025  on Shopify

As far as I can see there is no way to adjust delivery dates. We sell fresh food that we make and prepare. The delivery dates shown to customers on these products are too short especially at holiday periods. I do not see a way to correct this.

RealBud Camo

Nov 21, 2025  on Shopify

trk sublimation designs

Nov 21, 2025  on Shopify

nice

Titan Threads inc

Nov 18, 2025  on Shopify

its good to drive customers to your store. but the reviews section needs work, for example i had a customer buy a size small shirt and then leave a 1 star review saying they ordered a 2XL, when i click the "report review" button to get the bad review removed nothing happens - just get stuck on a loading screen.. the 1 star reviews from stupid people are making my store look bad.

Southern Rustic Candle

Nov 15, 2025  on Shopify

Don’t get many sales from the shop channel but I do use it to shop myself. Love it and the tracking.

mekotech

Nov 07, 2025  on Shopify

Really Chosen

Oct 29, 2025  on Shopify

Bloom Bamboo Co.

Oct 29, 2025  on Shopify

Herbal By Nature

Oct 24, 2025  on Shopify

Acropolis Organics

Oct 09, 2025  on Shopify

Champion-Ships

Oct 07, 2025  on Shopify

Grandmaster Specialty Coffee

Oct 05, 2025  on Shopify

Im struggling to use it well.

GravityOutdoorAndSurvival

Oct 02, 2025  on Shopify

She system seems to work well, however I am yet to rep any benefits from including in by store.

Mission Brew Coffee Company

Oct 01, 2025  on Shopify

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