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Customer reviews: Shop

Develop by Shopify

The Shopify Shop App helps merchants streamline store management and boost sales. Read honest reviews to see how it performs for real users.

Reviews (3,743)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the Shop app for its ability to enhance visibility and drive sales, especially for those using Shopify as their platform. Users find it intuitive, easy to use, and beneficial for managing their online presence. However, some merchants face challenges with customer support and technical issues.

Key Strengths

  • Intuitive and easy to use interface
  • Improves sales and customer engagement
  • Seamless integration with Shopify and other platforms
  • Efficient order tracking and management
  • Customization options for businesses
  • Secure and fast checkout process

Common Concerns

  • Customer support can be lacking and unresponsive
  • Technical issues such as syncing products and sales tax errors
  • Learning curve for new users
  • Problems with payment holds and account restrictions

Final Thoughts

Overall, the Shop app is well-received by merchants for its capability to streamline business operations and enhance customer experience. Despite some concerns with technical difficulties and customer support, many find it a valuable tool for boosting online sales and managing business effectively.

Maya steel

Aug 02, 2025  on Shopify

Beaucoup d’aide quand on est novice pour la création du site c’est l’IA du site qui est génial

St. Anthony's Catholic Gift Shop

Aug 01, 2025  on Shopify

It may be because this company's corporate office is located in Canada, but if you are in the United States and a merchant, they DO NOT respond to your requests for help. We have been with them for about a year, and it has been one problem after another. They keep taking payment for their services, but WILL NOT respond to chat or support tickets. And forget about talking to them on the phone. That's impossible. Would not recommend this system for your point of sale system.

Without Fear Comics

Aug 01, 2025  on Shopify

I get a ton of orders via shop and that's where all of my reviews come from. It's been a great experience!

ProTrendyz

Jul 30, 2025  on Shopify

We've been making 95% of sales on the Shop app, and it's very easy to make sales, as this is a trusted platform for shoppers. However, minus one star because you need at least 100 orders to advertise. When that gets changed to around 10-15, then I'll change this to a 5. Thanks Shop!

Desert Hills Health and Leisure

Jul 29, 2025  on Shopify

Great app! I love having the ability to directly meet shoppers where they spend their time. Advertising with Shop has been one of the most beneficial strategies for our company. Highly recommend

Kamaji Market

Jul 29, 2025  on Shopify

I would put 5 stars since it's very simple and free app but the crucial setting is absent: automatic publish all products to the Shop. Such an obvious feature but no...

Everpeakgoods

Jul 29, 2025  on Shopify

my experience has been horrible, first some how hackers got into my in and posted over the web I made several attempts to talk to customer service only to get a sentence from a chat bot the 3 weeks ago bye and I found out my check out is not working and had not been since day one I was told is was shop that was blocking people from being able to check out and I still got no help,then I started having dns problems up until today when I had sent multiple messages saying some thing was wrong but I was told my status page was green so its fine,then today after finding more of my information only on this site that I put on 2 days ago did I decide some else. so I go to zendrop to get help with the site I pay for and when I get back to my page that I'm on thin ice now well 2 hours later I'm not in compliance with shop but I have been for months and nothing has changed, and this is keeping it clean I literally was told I had to fix the problem even though I pay for a working product I never recieved

Big Bead Energy

Jul 28, 2025  on Shopify

I have no experience selling online. To be honest, I tried TikTok shop first, but quickly became frustrated and overwhelmed. Instead of calling it quits & giving up, I asked CHATGPT for suggestions, and was provided with the information I needed to create a Shopify seller's account. I am so happy that I didn't give up. Creating an account and setting up my shop has been much easier, and I feel more confidant that I can navigate this on my own.

エレガントピュア

Jul 27, 2025  on Shopify

各設定がちょっと難しいかな、正式にショップ正常運営いつになったらできるのもわからない

My Store

Jul 26, 2025  on Shopify

Keep getting charged for an inactive trial account. Huge scam. Go with another company with ACTUAL customer support, not these Canadians.

Revotechpro

Jul 25, 2025  on Shopify

I’ve been using the RevotechPro Smartwatch for a few weeks now, and I’m genuinely impressed by how much value it packs into such a sleek design. From the moment I unboxed it, the build quality stood out—lightweight yet durable, with a comfortable strap that feels great for all-day wear.

Truth or Dare

Jul 23, 2025  on Shopify

Great experience as a seller! Enhances our use of the Shopify platform and is great marketing for our store.

OLIISA WORLD

Jul 23, 2025  on Shopify

Shopify este soluția ideală pentru afacerea mea! Folosesc Shopify pentru magazinul meu online Oliisaworld și sunt extrem de mulțumită. Platforma este intuitivă, ușor de personalizat și perfectă pentru gestionarea comenzilor, produselor și promoțiilor. Integrarea cu aplicații externe este simplă, iar suportul tehnic m-a ajutat rapid de fiecare dată. Shopify mi-a permis să-mi dezvolt brandul profesionist și eficient. Recomand cu încredere tuturor celor care vor să își lanseze sau să-și crească un magazin online.

HydraBark™ – Smart Dog Water Bottle for Hydration On-the-Go

Jul 23, 2025  on Shopify

this is amazing we get sales form shop with no ads yet :) with our amazing dog smart hydration bottle

JOY LIFT

Jul 22, 2025  on Shopify

적당히 홈피를 만들어도, 라이브에서 변신할수 있다는걸.. 다 만들고야 알았습니다. ㅋ

Sacred Rituel Beauty

Jul 21, 2025  on Shopify

Shop provides the transparency, ease of use and frictionless checkout that helps to drive conversions through a seamless experience. We rely on Shop to help us drive growth and repeat purchase.

Greenlabco

Jul 19, 2025  on Shopify

Easy to set up and manage. The Shop channel helps drive some additional visibility, especially with mobile-first shoppers. However, it has strict product rules—toners and certain office supplies might get flagged. Be sure to double-check your product categories and appeal if needed.

STORE 7994

Jul 18, 2025  on Shopify

SHOP is a fantastic platform that's continuously evolving. We're bridging the gap between convenience and luxury—bringing shoppers some of the best deals ever seen in authentic, high-end online retail.

Wits' End Records

Jul 15, 2025  on Shopify

We love Shop and how it allows us to quickly and efficiently reach customers we never could have virtually. We are a record store out of western Kentucky and Shop has allowed us to reach a much broader audience. With the prices of a small rural town record store and a collection of something from a big city, we make a lot of people happy through this app! It is user friendly for people like me who are not tech savvy as well!

Quelle Vitality Products

Jul 15, 2025  on Shopify

So far, so good! It's easy to access, seems to attract customers with little effort, and gets user info for communications.

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