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Customer reviews: Shop

Develop by Shopify

Reviews (5,656)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the Shop app for its ability to enhance visibility and drive sales, especially for those using Shopify as their platform. Users find it intuitive, easy to use, and beneficial for managing their online presence. However, some merchants face challenges with customer support and technical issues.

Key Strengths

  • Intuitive and easy to use interface
  • Improves sales and customer engagement
  • Seamless integration with Shopify and other platforms
  • Efficient order tracking and management
  • Customization options for businesses
  • Secure and fast checkout process

Common Concerns

  • Customer support can be lacking and unresponsive
  • Technical issues such as syncing products and sales tax errors
  • Learning curve for new users
  • Problems with payment holds and account restrictions

Final Thoughts

Overall, the Shop app is well-received by merchants for its capability to streamline business operations and enhance customer experience. Despite some concerns with technical difficulties and customer support, many find it a valuable tool for boosting online sales and managing business effectively.

DiscIn

Jul 08, 2024  on Shopify

This is a great avenue to get more customers, and it keeps our customers up to date on the progress of their order.

IdenticalEternalSuns

Jul 05, 2024  on Shopify

I find the tool to be extremely intuitive, easy to use, and highly efficient in checking my analytics. It's also very understandable.

The Melanated's Fundamentals

Jul 04, 2024  on Shopify

Shop (a Shopify Partner) is making zero effort to establish a proper timeline of when I would be eligible for Shop store. I've managed Shop Pay transactions the right way and was told I need to keep the number of chargebacks under 1% over the past 6 months. I've had 2 chargebacks that have already been resolved as soon as I was contacted about them. However, Shop is unable to tell me what my current percentage of chargebacks is or when they would drop. I've managed Shop Pay successfully over the past months but that mistake I made when I first added Shop Pay to my store is costing me opportunities to convert customers via the Shop Pay app. I won't be able to give a positive review unless this gets resolved as I've contacted support plenty of times, but no one is able to give me tangible info. It seems they have become very complacent.

Leezy inc

Jul 04, 2024  on Shopify

I would recommend this app to others because it’s easy to set up, lots of people use the app so it’s easy to get sales and the fact the app is easy to edit.

Belbitin shop

Jul 01, 2024  on Shopify

Bonjour, c'est ma première boutique chez Elite Boutiques, les conseillers supports sont très réactive, j'espère avancer dans le dropshipping avec Elite, évoluer et pourquoi pas avec tous vos conseils, plus tard agrandir ma boutique

CandyCoatedPressies

Jun 28, 2024  on Shopify

The shop App is a great addition to my store. It was easy to set up and navigate. I recommend 10/10 to shoppers and businesses.

Everyday Discounts

Jun 28, 2024  on Shopify

I have been able to set up my store easily. This is a new experience for me but I haven't had any major problems. The seminar that Anthony Morrison is gave has been very helpful. I would rate the Morrison brothers a 10.

Maisie Grace Designs

Jun 28, 2024  on Shopify

I would recommend it because it help novices like myself who are new to E-commerce feel more confident in building their brand. Thank you for all your support!

HarmonyVirtue

Jun 27, 2024  on Shopify

I would recommend this because it has unique, beautiful and economic price products that make your surrounding area an eye catching experience. With there variety of products, from a Thank you to a portrait for your wall. You can fine it here.

CEV.COM

Jun 27, 2024  on Shopify

I recently had the pleasure of shopping at CEV Home and kitchen Appliances, and i must say, it was nothing short of exceptional. The store offers an impressive selection of quality home and kitchen appliances, catering to various needs and preferences. CEV HOME and Kitchen appliances truly set itself apart with its commitment to customers satisfaction and its dedication to offering top-of-the-line product. I would highly recommend to anyone in search of reliable, high-quality home and kitchen appliances, coupled with a seamless online shopping experience.

Soffi's Boutique

Jun 26, 2024  on Shopify

They took my store down over 1 chargeback that I have had. It just so happened to be my first and only one. I was new to this and had no idea what it was or how to handle it. I know it now. Lesson learned. But, somehow it has left my website as a red mark on this app. So disappointed. I was hoping to be able to be allowed another chance.

ELOHIM

Jun 25, 2024  on Shopify

if you get a chargeback you're finished I've had over $100,000 worth of orders through shop and they disabled my account after around 10 chargebacks. They will never side with you.

Entropic Front Designs

Jun 25, 2024  on Shopify

Shaup sHopen ChoPan BaukAuRots, klasikul amusements amuse throwing... muses... Th"us," BatchelllLore nor Batchell Loret twas verse.

SAMIBOY

Jun 24, 2024  on Shopify

https://admin.shopify.com/store/f2bfaa-cb/marketing/activities/7e55027a-1676-4137-9e39-ac61543a7044/app_editor?extension_id=7e55027a-1676-4137-9e39-ac61543a7044

Mike's Gifts

Jun 23, 2024  on Shopify

Well, reallyl just learning to type again and learn the changes I can make is a journey and enjoying it.

Wireless-Tech

Jun 23, 2024  on Shopify

THIS APP IS NOT AVAILABLE TO SOUTH AFRICAN SHOPIFY STORES YET IT COMES DEFAULT ON THE SHOPIFY STORE. I HAVE HAD 6 SHOPIFY STORES ALREADY AND NONE HAS MADE SALES AND I CLOSED THEM ALL.BUSY WITH A VERY LAST FINAL ONE TO SEE. REQUEST: MAKE THE SHOP APP AVAILABLE TO SOUTH AFRICAN BASED SHOPIFY STORES. PLEASE

MIASSHOPBCN

Jun 22, 2024  on Shopify

Está siendo muy fácil poder montar mi Tienda ya que ofrecéis todo lo necesario para poder llevarlo todo claro

Pillow NZ

Jun 20, 2024  on Shopify

We love the Shop app! As a Shopify e-commerce store based in New Zealand (pillow.co.nz), it has significantly enhanced our customer experience. The seamless integration with our store ensures our customers receive timely updates and can track their orders effortlessly. The user-friendly interface and reliability make it a must-have for any Shopify store. Highly recommend!

Harrys for Menswear

Jun 20, 2024  on Shopify

The Shop gives our potential customers the confidence to shop with a proven and reliable product provider. Shop proactively manages those conditions to safeguard their subscribers to shop with approved suppliers only. This is a big PLUS for Harrys for Menswear

ARID SUPPLY!

Jun 20, 2024  on Shopify

I am excited for all the website apps from Shopify. I found them straightforward and easy to use compared to outside apps. It's been a lot of fun.

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