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Customer reviews: Shiprocket: eCommerce Shipping

Reviews (945)

Overall rating
4.2

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

Cosmos Layers

Nov 23, 2024  on Shopify

Been working with them for over 8 months now, and feel Shiprocket is the best option for New Sellers across India. Smooth Integration , quick and responsive Support Team.

Pop Deals

Nov 22, 2024  on Shopify

One of the worst service ever. Orders get delayed by 7 days and their customer support is very shit all do say is we will try to help you but don't do shit. Would never recommend this

THE SASS BAR

Nov 22, 2024  on Shopify

Great app to work on,The tech team deserves 5 stars, and a special shoutout to Sahib Singh for his exceptional support!"

Antique Watch Online

Nov 22, 2024  on Shopify

Best app for D2C ecommerce. We've been using it for 1+ year now and the best shipping aggregator we've worked so far. Kuddos to our manager Mr. Vishal for helping us resolve queries on time. The best part is their automated systems and innovations are helpful to make logistics side of the business easier.

DreamyDerma

Nov 22, 2024  on Shopify

Best app for D2C ecommerce. We've been using it for 1 year now and the best shipping aggregator we've worked so far. Kuddos to our manager Vishal Kumar for helping us resolve queries on time. The best part is their automated systems and innovations are helpful to make logistics side of the business easier.

Kronic Kart

Nov 22, 2024  on Shopify

It's a great platform to manage all your sales orders, there is also other facilities like RTO risk management and calling feature from IVR to your customers etc. Thanks!

Dimplery

Nov 22, 2024  on Shopify

For small business like us, each and every single customer is very important and if any issues on delivery, shiprocket takes care in priority. My SPOC Siddharth Rathore and customer care support team works even off timings to help me address the customer issues. Delivery boost another feature where we don’t have to take care of every undelivered package, they handle the reattempts. I had used Delhivery directly where i never get weight discrepancies but here i get too many whenever i use Delhivery. Though its not a shiprocket issue, it is still annoying but my SPOC took care of those too. Overall happy user. Panel is very smooth.

Baer India

Nov 22, 2024  on Shopify

Shiprocket is easy to use and offers good courier options, The platform itself is quite user-friendly, and I appreciate the wide range of courier partners and delivery options available. The shipping process, including generating labels and tracking shipments, is generally smooth, but I’ve faced issues with inventory management, especially with synchronization for returns, replacements, and RTO. Also, it would be helpful if warning emails (like those for missed pickups or delivery delays) included individual order numbers and AWB numbers, instead of just an Excel sheet, to make tracking easier

Moe Puppy

Nov 22, 2024  on Shopify

We've had an amazing experience using Shiprocket with our Shopify store. Their platform is user-friendly and efficient, especially when dealing with returns and undelivered orders. If you're looking to streamline your shipping process, Shiprocket is the way to go

Winston Electronics

Nov 22, 2024  on Shopify

Shiprocket is reliable and easy to use. Their multiple courier options and quick deliveries have made shipping hassle-free for us. Highly recommend!

CuddlyPlush

Nov 22, 2024  on Shopify

Best app for D2C ecommerce. We've been using it for 1 year now and the best shipping aggregator we've worked so far. Kuddos to our manager Shuchi for helping us resolve queries on time. The best part is their automated systems and innovations are helpful to make logistics side of the business easier.

Shopndia

Nov 22, 2024  on Shopify

As of now, we have tried multiple courier aggregator platforms, but Shiprocket has proven to be the best fit for our business. The support from their team, especially our managers Suhaib, Shourya, and Aman, has been exceptional. They are always ready to assist us, no matter the time, ensuring a smooth experience. The performance meetings and detailed reports they provide have significantly helped us streamline our operations. Thank you, Shiprocket, for being such a valuable part of our business journey!

PRAKRTI GARDEN BOUTIQUE

Nov 22, 2024  on Shopify

Have mostly had good experience on Shiprocket. Have been using it for more than 4 years now. Once in a while we do face fake weight discrepancy issues which I hope Shiprocket takes necessary actions.

Mom's Made

Nov 22, 2024  on Shopify

Shiprocket has been a game-changer for our logistics needs. Its user-friendly interface, seamless order tracking, and multiple courier partner integrations make shipping hassle-free. Highly recommended for businesses of all sizes! Thank you Shailendra for guiding me

ShopTrove

Nov 22, 2024  on Shopify

Shiprocket has been very supportive in onboarding us and guiding us on the entire e-commerce journey. They share various ways in which our business can improve. Special thanks to Apurva, our KAM for always being so proactive and supportive. Looking forward to great order volume with you Apurva.

Pink Supply

Nov 22, 2024  on Shopify

Hi! very good service, Account managers are prompt in handling our queried , helps us handle our business very well. Service we are happy to associate with.

Yard of Deals

Nov 21, 2024  on Shopify

We are extremely satisfied with the services provided by Shiprocket on a single platform. Additionally, the assigned Preeti Goel provides excellent support.

Shape healthcare

Nov 21, 2024  on Shopify

Great service by team, hassle free shipping and now they introduce one day shipping as well, most of the customer is satisfied with the fast delivery experience. Personalise account manager helps alot in everything so i don't have to call support everytime.

Mint & Oak

Nov 21, 2024  on Shopify

Great shipping provider, they help with NDR resolution, quick delivery and team is there when you need them

splashdiy

Nov 21, 2024  on Shopify

Excellent service! customer support and tracking for orders are really perfect. My account Manager "Shiva Dasari" is Committed to his work and clients. Always available and try to get things fixed as quick as possible. 5/5

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