Worst experience I have faced and not once but multiple times. I feel they are not concerned about getting bad reputation as they are over booked. The delivery parter lied that the parcel was not ready, when I had kept all ready. They believe in them more than us and they don’t even bother to pick up parcel for 6 days. Worst worst worst service.

Shiprocket is an absolute disaster. Their customer support is pathetic—no one answers calls, and you're forced to raise tickets instead. Their delivery partners are big cheaters, and when you report issues, Shiprocket simply responds with, "Sorry, we investigated, but we can't help you." No accountability, no resolutions—just frustration. Avoid at all costs!

the only thing ruining the experience is that they cant do anything bout their delivery partners scamming them or ruining their image but the fact that they will endure it and let their reputation be ran over

Worst service from Shiprocket, Useless key manager, Bad experience. Dont use

We have used shiprocket over 2 months and there is no worst delivery aggregator that shiprocket genuinely Useless Weight Discrepancies. They literally have set up their people in company's systems for raising fake discrepancies. I was in contact with Mr. Anmol as a Key account manager from shiprocket and he commits something, and never does it. Does not pick the calls, do not reply on whatsapp. Can't even fulfill his commitment. Customer care team is as useless as it can me. Highly suggested to NEVER use shiprocket.

Worst Customer service ever. Not supportive to sellers and close the tickets as per their convenience without resolution. Weight charges are the biggest problem with them and delay in COD remittance

LISTEN TO THIS DTC BRANDS!! I wish i could give less than 1 star, shiprocket is a trash, having pathetic customer support, their delivery partners are big cheaters, and when we inform this to shiprocket (we can only raise a ticket with them, nobody picks call on the no. that they have mentioned), they simply says 'Sorry mam, we have investigated, but we can't help you in this case'. I would suggest, to go directly tie up with Bluedart/Delhivery, although they are bit expensive but guys, they will completely make you tension free from delivery side and you cna actually focus on your business rather than raising support case.

WORST AND MOST DISAPPOINTING SERVICES EVER SEEN IN MY EXPERIENCE I don't know how other big brands get trust and reliable services from them!! Even team is not listening to concerns even asking to delete the comment by calling so many times at inappropriate ways!!

Worst support shiprocket has. I created an account on shiprocket and started placing orders, but COD money was not coming to us. We checked and found Invalid bank. It was not clear that what is invalid. Talked to customer care and they said your bank refused to accept money, but bank was saying there was no request came to them. We asked for rejection proof from shiprocket but they denied giving. Then one of the customer care guy asked me to change bank details. I tried that also, but it was saying bank details are not matching with KYC details. There is no option coming to change KYC details. My money is stuck since last 15 days and nobody is helping us.

WORST AND MOST DISAPPOINTING SERVICES EVER SEEN IN MY EXPERIENCE I don't know how other big brands get trust and reliable services from them!!

Shiprocket checkout is just like a scam, They will force you to recharge wallet with huge amount just after deduction of huge amount wrongly. Never ever use shiprocket service. I said never

Cheats! they upgraded my plan automatically and have been charging me 17$ unnecessarily. Everytime i reach out to customer support, they come back saying it is shopify's fault and when i reach out to shopify they say it is Shiprocket's fault.

i would not give even 1 star if i could. Worst platform. I am receiving weight discrepancies for all the shipments since November. I have been shipping the same products in the same package since September and now suddenly there is a weight issue. They have mentioned wrong dimensions and weight and charged me for this. They have even disregarded all the raised disputes. Only a few of them were accepted, for which i have not received any refund yet. I am switching the platform now. The customer care is also not helpful at all.

I won’t be able to continue using Shiprocket any further. This platform is neither seller-friendly nor customer-friendly. We are facing courier issues on a daily basis where the resolution is supposed to come from Shiprocket, but it seems like you do not care about either the seller or the customer. This year alone, we have received a lot of wrong products, and despite paying extra for QC, only 50% of the claim is provided. Why should we bear this loss when it is not our fault? Other marketplaces we work with provide a 100% refund in such cases. Fake delivery attempts are another major issue. While I understand that this is the courier's fault, it is your responsibility to ensure a genuine second attempt. We raise complaints with call recordings daily, yet many shipments are marked as RTO, and we don’t even get any freight refunds for them. We sent over 5,000 shipments in December and were assigned a KAM. His only job seems to be raising complaints, which doesn’t help us when urgent support is required for successful deliveries. Tickets remain unresolved for 7-8 days, which is unacceptable in logistics. We are also dealing with shipments marked as undelivered even though they were delivered. We’ve submitted all required proofs, but nothing is done. In a recent case, a prepaid order wasn’t delivered to the customer. We raised a ticket for the POD on December 28th, and it is still pending. The customer is now threatening to file a complaint against us in consumer court, so we not only have to refund them but also bear the loss of the product. If you cannot deliver prepaid orders, shut your company down. We stayed with Shiprocket because of the deadweight billing advantage as we sell clothes. But in the last few months, we’ve been hit with 150-200 weight discrepancy every week. Even after submitting all required proofs, all of them are rejected. To add insult to injury, we’ve received quotes from other couriers that are ₹15-20 cheaper than Shiprocket for 0.5 kg shipments, and yet we’re stuck with this kind of cheap service. Your service is causing losses to our business, and we cannot afford to work with a company that fails to deliver basic support and resolution.

Shiprocket is not for eCommerce Startups, as in the name of automation they will fleece you of, by charging overweight charges. Knowing the product only weigh 600gms, in the name of automation by courier partners they will overcharge you make money in hand with courier partners. No one will support you in fighting it out for you/startup. Go direct with courier companies.

Worst kind of support and service, their team does not have any control over the shipping services they provide, you will have to either deal with the respective courier directly or your shipment will be returned, there team only claims the outcome of your talks and communications as a reason to close the support tickets, i have had multiple orders lately returned that too the paid ones which were confirmed with proof of chats with the buyer after each NDR, funny thing is one of my shipment was in 2 parts for the same item, who were complimentary to each other and the part which i shipped directly was delivered in 3 days without any issue but the shipment with the service of Shiprocket is marked as NDR mentioning as the customer refused 3rd time today even when i submitted the confirmation for the same during past 2 NDR.

One of the worst service ever. Orders get delayed by 7 days and their customer support is very shit all do say is we will try to help you but don't do shit. Would never recommend this

pathetic service. support is good for nothing. High RTO as delivery partner do not connect with customer and return back the product

0 star, 0 star, 0 star, 0 star Extremely Disappointed with COD Charges Initially the COD charges were ranging between ₹70 to ₹90. However, over time, these charges have been inexplicably increased to ₹150, and now they’ve skyrocketed to ₹250! This pricing is absurd, especially for businesses like ours where the product price is ₹199. How are we supposed to sustain operations with such inflated charges? It makes no sense to pay more for COD than the product itself. This is not just inconvenient—it’s outright exploitative. Shiprocket’s practices feel unfair and lack transparency. Absolutely not worth even 0.1 stars. Disappointed beyond words.