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Customer reviews: Shiprocket: eCommerce Shipping

Develop by Shopify

Reviews (598)

Overall rating
4

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

Ayurvedic Jeevanam

Oct 16, 2025  on Shopify

We’ve tried other logistics partners too, but Shiprocket’s service and user-friendly interface stand out as the best! The dashboard is smooth, and the delivery process is seamless. A special thanks to our account manager, Shuchi, who is always proactive and ready to help whenever we face any issues. Truly appreciate the support and professionalism - highly recommended!

THE DEER

Oct 02, 2025  on Shopify

Shiprocket has streamlined our shipping process with reliable service and great courier options. A special thanks to Manager Abhishek for his exceptional support—always prompt, professional, and solution-oriented. His guidance has made a real difference in our operations. Highly recommend Shiprocket for any Shopify seller looking to scale efficiently.

The Alpine Apothecary

Oct 01, 2025  on Shopify

A very smooth , streamlined experience. What is even more fantastic is that fact that there is a solid, responsible on ground team to support and act with speed because technology alone cannot run a great operation. Totally recommend it!

Elver

Oct 01, 2025  on Shopify

Best app for D2C ecommerce. We've been using it for 1 year now and the best shipping aggregator we've worked so far. Kuddos to our manager Shuchi for helping us resolve queries on time. The best part is their automated systems and innovations are helpful to make logistics side of the business easier...

Getsetwear

Sep 30, 2025  on Shopify

BEST SHIPPING LOGISTICS IN INDIA MANGESH SIR ALWAYS THERE TO HELP YOU

Urban Drift

Sep 26, 2025  on Shopify

We have been working with Shiprocket for the past five years, and it has been a fantastic journey. They are the most reliable aggregator.

FashionFilla

Sep 26, 2025  on Shopify

Shiprocket has simplified our shipping operations and given us access to multiple courier options in one place. The service is smooth and reliable. Our account manager, Krishnaditya, has been very responsive and ensures that all our concerns are addressed quickly. His guidance has made the process seamless.

BaghadBillow.com

Sep 26, 2025  on Shopify

Shiprocket has been a good partner for our logistics needs. The integrations and tracking features are very useful for managing orders. Special appreciation to our account manager, Krishnaditya, for his constant support and timely follow-ups. He ensures that everything runs smoothly.

Sunglassic.in

Sep 26, 2025  on Shopify

We’ve had a good experience working with Shiprocket. The platform makes logistics and courier management much easier, and it’s been a reliable solution for our business. A special mention to our account manager, Krishnaditya, who has been extremely supportive and proactive in resolving queries and guiding us through the process. His assistance has added great value to our overall experience with Shiprocket.

Dermacure

Sep 26, 2025  on Shopify

Shiprocket integrates seamlessly with my Shopify store. Orders sync automatically and I don’t have to waste time entering details manually. It makes the entire shipping process so much easier.

The derma cosmetics

Sep 25, 2025  on Shopify

I've been using Shiprocket for the past one year, and the experience has been truly seamless and efficient. The platform has simplified my order fulfillment process and made shipping across regions smooth and hassle-free. A special mention to my account manager, Rajesh Rana, who has been incredibly supportive throughout. His prompt responses, professional approach, and deep understanding of the platform have helped me resolve issues quickly and optimize my operations. Really appreciate the consistent support from both Rajesh and the Shiprocket team. Highly recommended!

Divine Season

Sep 25, 2025  on Shopify

I've been using Shiprocket for the past 1 year, and my experience has been nothing short of excellent. The platform has made order fulfillment and shipping seamless and efficient for my business. The interface is user-friendly, and the integration with multiple courier partners helps ensure timely deliveries. What truly sets Shiprocket apart, however, is the exceptional support I’ve received from my Account Manager, Mr. Rajesh Rana. Rajesh has been consistently proactive, responsive, and solution-oriented. Whether it was resolving shipping issues, optimizing my logistics strategy, or simply answering queries, he’s always been just a call or message away. His dedication and professionalism have made a big difference in my overall experience. I highly recommend Shiprocket to any eCommerce business looking for a reliable shipping solution. A big thanks to Rajesh Rana and the Shiprocket team for their continued support!

Infinix

Sep 25, 2025  on Shopify

Best shipping aggregator as of now. Easy to use platform

Evopods

Sep 24, 2025  on Shopify

Issue Resolved – Appreciate the Support, Hoping for Consistency I had faced an issue with overweight shipment charges, even after providing clear proof of the actual weight and dimensions. But I appreciate that Shiprocket’s team contacted me directly, investigated, and fully refunded the excess amount. Their support was responsive and handled the situation professionally.

Planet Herbs Lifesciences

Sep 24, 2025  on Shopify

Collaborating with Shiprocket has been a highly positive experience. Their platform delivers comprehensive support for small businesses, streamlining shipping and logistics with efficiency and ease. The team is dependable, responsive, and consistently provides timely assistance whenever required. Shiprocket plays a pivotal role in enabling business growth and is strongly recommended.

Mykk Store

Sep 23, 2025  on Shopify

Amaira

Sep 23, 2025  on Shopify

Great experience and great support from the KAM team.

craftandjewel

Sep 23, 2025  on Shopify

It is very good and AWesome service provided by Shiprocket, and the support and KAM team is very responsive and attentive.

Buy Maxima SmartWatches Online

Sep 22, 2025  on Shopify

Outstanding platform for shipping all order in one place. Dedicated support team. we recommend to all ship your order only through shiprocket thanks Paramjeet PA Time Industries Unit-II Dharampur HP

Drazzel(The Dry Fruits Hub)

Sep 22, 2025  on Shopify

Shiprocket has been a game-changer for my business. The platform makes shipping super easy – from generating labels to tracking every order in real time. Their courier partner network is wide, so I always get the best rates and fastest delivery options. COD + prepaid management is smooth, and settlements are on time. The dashboard is simple, clear, and packed with features that save a lot of time. I’ve been able to deliver thousands of orders all over India without hassle, and customer satisfaction has improved because of timely deliveries. Their support team is also quick to respond whenever needed. Highly recommended for anyone running an e-commerce or D2C brand!

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