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Customer reviews: Shiprocket: eCommerce Shipping

Reviews (945)

Overall rating
4.2

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

Style Elegance

Jan 29, 2025  on Shopify

Budun

Jan 27, 2025  on Shopify

Shiprocket makes e-commerce shipping super easy! Affordable rates, seamless integrations, and live tracking keep things smooth. A few delays here and there, but overall, it’s a must-have for hassle-free shipping.

VetFirst

Jan 19, 2025  on Shopify

Was facing issues integrating shiprocket on my Shopify website for a very long time. Upon raising the issue Ajay from shiprocket helped me fix it immediately. He connected me with the tech team & also got in touch with Shopify to get the issue resolved and connect my accounts overnight. Thanks for the prompt assistance.

RetroStore

Dec 06, 2024  on Shopify

Using Shiprocket Logistics for our Shopify store has been a game-changer. The integration with Shopify is effortless, ensuring quick and smooth order fulfillment. With access to multiple courier partners, we can select the best option based on delivery speed, cost, and reliability, which adds significant flexibility to our operations. One of Shiprocket's standout features is its intuitive dashboard and advanced tracking system. These tools make it easy to monitor shipments and provide accurate real-time updates to our customers. Their responsive customer support team further enhances the experience by promptly resolving any issues or queries. We also appreciate the efficiency of their COD remittance process, which simplifies cash flow management for our business. Shiprocket has helped us optimize our logistics processes, saving time and effort while elevating our customer experience. It’s a must-have solution for Shopify store owners seeking a reliable and efficient shipping partner.

Richjewel

Dec 06, 2024  on Shopify

Outstanding Service I used very much result

MyMilestones

Dec 06, 2024  on Shopify

HerbalJoy

Dec 06, 2024  on Shopify

Best Multi shipping provider

Hari Darshan

Dec 06, 2024  on Shopify

They are the best in this industry. There is no other alternative to their services. They have very prompt support system also.

Veganic

Dec 05, 2024  on Shopify

For small business owners like. us, shiprocket is a game changer. Without shiprocket it was nearly impossible for me to automate my logistics. Account managers are very helpful and always supports you in times of need like a trusted partner. Would definitely recommend Shiprocket to anyone who is starting out their own ecom store or even if you are a big brand

Hermanhood

Dec 05, 2024  on Shopify

It is a great & seamless integration between both the platforms. They are working on a real-time basis as if they are same platform.

Lachi

Dec 05, 2024  on Shopify

We have been using shiprocket for the last almost 4 years. Their rates are economical and user interface is also very easy. The support team has always been very helpful . Would recommend to all startups to choose shiprocket

Rubicons

Dec 04, 2024  on Shopify

I had the pleasure of working with Akshay Beniwal as my account manager, and I couldn't be more impressed with his professionalism and dedication. Akshay consistently goes above and beyond to ensure our needs are met, always providing timely and thoughtful responses to any questions or concerns. His deep understanding of our business objectives and his proactive approach to problem-solving have made a significant impact on our success. I truly appreciate his attention to detail and ability to anticipate our needs. It’s rare to find someone as committed and knowledgeable as Akshay, and I look forward to continuing our partnership.

Nabia

Dec 04, 2024  on Shopify

Account manager is good response timely and the platform is user-friendly, and the automated tracking updates keep our customers informed every step of the way.

DKB Online

Dec 04, 2024  on Shopify

Seamless integration with Shopify. Not facing any problem till now.

akiiko

Dec 04, 2024  on Shopify

The Shiprocket integration with Shopify has been incredibly helpful in streamlining our shipping process. The ease of managing orders and tracking shipments has saved us a lot of time. The platform’s automated features and wide courier options are highly appreciated. We look forward to seeing more features and updates in the future!

Tripole Gears

Dec 04, 2024  on Shopify

Dear Shiprocket Team, We would like to take a moment to express our heartfelt appreciation for your excellent service. Your prompt responses and proactive resolutions to any shipment delays or challenges we have faced have been commendable. Your team's dedication and efficiency have greatly contributed to streamlining our operations and ensuring a seamless experience for our customers. It’s a pleasure to collaborate with such a professional and dependable team. Thank you for your consistent support and commitment to excellence. Best regards, Tripole Team

Frebano

Dec 03, 2024  on Shopify

Great App for shipping. Been an year and I don't have to look for any other app. Special mention to Shuchi & Team who are available for resolving issues.

Decode Age

Dec 03, 2024  on Shopify

We have been using Shiprocket services for more than 3 years are we are satisfied by their service and support.

Balman Fashion House

Dec 03, 2024  on Shopify

Nice App. working with them from past few years and really great.

White Wolf India

Dec 02, 2024  on Shopify

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