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Customer reviews: Shiprocket: eCommerce Shipping

Reviews (945)

Overall rating
4.2

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

Triyana

Feb 05, 2025  on Shopify

I had an issue with one of my packages, and I’m really impressed with how quickly and efficiently the Shiprocket team helped resolve it. Their customer service is outstanding—helpful, eager, and attentive to solving problems. I’m really grateful for their support throughout the process. Shiprocket continues to provide excellent service, and I highly recommend them for anyone looking for a reliable and responsive shipping solution!

Auory

Dec 04, 2024  on Shopify

It's the best shipping platform, very convenient and the managers are also very helpful, they always try to solve any problem asap. Must recommended.

KicksCove

Dec 02, 2024  on Shopify

Good app for shipping, has easy integration and services

PRDGY

Dec 01, 2024  on Shopify

Shiprocket has been instrumental in transforming our order fulfillment game. Their platform is intuitive and the customer support is top-notch. We've scaled efficiently with their streamlined logistics. Kudos to the team for helping brands like ours deliver not just products, but experiences. Highly recommend!

Gyros Farm

Dec 01, 2024  on Shopify

speed of app is good , my manager is to humble to resolve our issues

Astrotalk

Dec 01, 2024  on Shopify

Good App. Helps ship products seamlessly with realtime visibility and least tech integration.

Knot Your Type

Nov 29, 2024  on Shopify

Good Servive.

Jagruk Journal

Nov 28, 2024  on Shopify

Amazing Shipping Partner for Our Business Shiprocket has made managing our deliveries so much easier. The platform is simple to use and integrates smoothly with our store, which saves us a lot of time. Their range of courier options helps us choose the best service based on price, delivery speed, and reliability, making logistics a breeze. The tracking system is excellent, and the dashboard is very user-friendly, allowing us to keep track of shipments and update our customers easily. Their customer support team is also very helpful and quick to resolve any issues we’ve faced. Overall, Shiprocket has been a reliable and efficient partner, helping us deliver a better experience to our customers. Highly recommended!

Shopkshm

Nov 25, 2024  on Shopify

I have been using Shiprocket’s platform for quite some time now. While I have faced some challenges with timely deliveries, the team has been responsive and proactive in addressing and resolving these issues promptly.

Cosmos Layers

Nov 23, 2024  on Shopify

Been working with them for over 8 months now, and feel Shiprocket is the best option for New Sellers across India. Smooth Integration , quick and responsive Support Team.

Baer India

Nov 22, 2024  on Shopify

Shiprocket is easy to use and offers good courier options, The platform itself is quite user-friendly, and I appreciate the wide range of courier partners and delivery options available. The shipping process, including generating labels and tracking shipments, is generally smooth, but I’ve faced issues with inventory management, especially with synchronization for returns, replacements, and RTO. Also, it would be helpful if warning emails (like those for missed pickups or delivery delays) included individual order numbers and AWB numbers, instead of just an Excel sheet, to make tracking easier

Giriraj Dhoop

Nov 20, 2024  on Shopify

OVERALL GOOD EXPRIENCE COMPARE TO OTHER

True Silver

Nov 20, 2024  on Shopify

I told to Mr harsh, The overall experience is good with shiprocket, but just bad experience feel with claim team, They are just giving us only date not solution.

Tathasthu

Nov 18, 2024  on Shopify

Have really helpful team for support

ministerwhite.com

Aug 29, 2024  on Shopify

We have been using Shiprocket with our Shopify store for a while now, and overall, it's been a great experience. The platform is user-friendly and provides detailed analytics, helping us to keep track of shipping costs and performance. If you're running an e-commerce store on Shopify and looking for a reliable shipping partner, Shiprocket is definitely worth considering!

Storikart

Aug 09, 2024  on Shopify

tracking page for shopify is not visable , how to connect tracking page for shopify store?

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