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Shiprocket: eCommerce Shipping logo

Shiprocket: eCommerce Shipping

$11.68-$35.04

/ Month
Free plan available

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

Returns management
International shipping
Branded tracking page
Competitive shipping rates
Courier recommendation
Refund management
Instant order updates
Automated shipping workflows
Buyer communication

About Shiprocket: eCommerce Shipping

Built by Shiprocket - Shipping in India

Email :

[email protected]

Address

416, Udyog Vihar III,, Sector 20,, Gurugram, HR, 122008, IN

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Introduction Video

Description

Shiprocket helps Indian businesses automate shipping operations & fulfill orders across the world.

With Shiprocket, eCommerce and D2C brands can ship their Shopify orders through a unified interface that brings together 25+ courier partners on one platform. It facilitates SMBs with hassle-free shipping in India to 24000+ pincodes and 220+ countries and territories worldwide. Shiprocket’s services include Courier Recommendation Engine (CORE), competitive shipping rates, branded tracking page, instant order updates to buyers via email, WhatsApp and SMS, and much more.

With Shiprocket, eCommerce and D2C brands can ship their Shopify orders through a unified interface that brings together 25+ courier partners on one platform. It facilitates SMBs with hassle-free shipping in India to 24000+ pincodes and 220+ countries and territories worldwide. Shiprocket’s services include Courier Recommendation Engine (CORE), competitive shipping rates, branded tracking page, instant order updates to buyers via email, WhatsApp and SMS, and much more. more
  • Courier Recommendation Engine: Let AI pick the best courier for your needs.
  • Real-time Tracking: Keep customers updated at every stage of their orders.
  • Next-day COD Payments: Speed up your cash flow with Instant COD.
  • Same/Next-day Delivery: Get your orders to customers faster than ever.
  • Significant Lower RTOs: Reduce return rates and keep your profits high.

Pros

  • Unified interface to manage shipping with over 25+ courier partners
  • Serves over 24000+ pincodes in India and 220+ countries and territories worldwide
  • Offers services such as Courier Recommendation Engine (CORE), branded tracking pages, and instant order updates via email, WhatsApp, and SMS
  • Includes features like Automated Shipping Workflows, Returns and Refund Management, and Buyer Communication Management
  • Provides competitive shipping rates

Cons

  • Frequent issues with on-time deliveries, resulting in significant delays (10-15 days extra)
  • Poor customer service and support, requiring multiple follow-ups (7-10 calls)
  • Problems with missed pickups and lack of communication regarding delays
  • Issues with undelivered RTO (Return to Origin) orders and lack of proper resolution
  • Unaffected ticket cases and delayed or unpaid reimbursement for lost or damaged shipments
  • Complaints about inconsistent rate calculations leading to unexpected charges
  • Problems with early COD payments not being processed timely, affecting cash flow for businesses
  • Frequent weight discrepancy issues and arbitrary deductions from wallet balances
  • Customer care often disconnects calls and provides unhelpful responses

Top Helpful Reviews

Ayutri

May 10, 2025  on Shopify

worst experience overcharging, not using shiprocket promise but charging continuously, its checkout fastrr charging separately and also deducted from shiprocket wallet. asked team for support but no response till now.

thebakingtools.com

May 05, 2025  on Shopify

We deeply regret choosing Shiprocket for our logistics needs. Their sales executive, Jasmeet Kaur, offered us Blue Dart rates of ₹189 for 5kg shipments. We booked 700+ parcels based on her verbal assurance that any overcharges would be adjusted via cashback. However, we were grossly overcharged, resulting in a total loss of approximately ₹45,000. Some amounts were deducted from COD settlements, while others went into negative balances. Despite multiple follow-ups, there has been no response from the concerned person—no calls, no WhatsApp replies, no accountability. This is not just poor service—this feels like a scam based on false verbal commitments. There is no escalation support that genuinely helps; no clarity, no ethics. We’ve now shifted to Shipmozo, and even if they charge 20–30% more, at least they are transparent and responsive. Recommendation: Avoid Shiprocket if you care about your margins and peace of mind. Always go with partners who prioritize transparency and accountability. We hope this message reaches someone responsible at Shiprocket to take corrective action and stop such losses for others.

Kidocent Healthcare

Apr 19, 2025  on Shopify

Worst experience I have faced and not once but multiple times. I feel they are not concerned about getting bad reputation as they are over booked. The delivery parter lied that the parcel was not ready, when I had kept all ready. They believe in them more than us and they don’t even bother to pick up parcel for 6 days. Worst worst worst service.

A&A Luxury Clothing | Premium and Organic Cotton, Eco-Friendly Fashion

Apr 02, 2025  on Shopify

Shiprocket is an absolute disaster. Their customer support is pathetic—no one answers calls, and you're forced to raise tickets instead. Their delivery partners are big cheaters, and when you report issues, Shiprocket simply responds with, "Sorry, we investigated, but we can't help you." No accountability, no resolutions—just frustration. Avoid at all costs!

GoodHairr

Mar 18, 2025  on Shopify

the only thing ruining the experience is that they cant do anything bout their delivery partners scamming them or ruining their image but the fact that they will endure it and let their reputation be ran over

Akinara

Mar 07, 2025  on Shopify

We have used shiprocket over 2 months and there is no worst delivery aggregator that shiprocket genuinely Useless Weight Discrepancies. They literally have set up their people in company's systems for raising fake discrepancies. I was in contact with Mr. Anmol as a Key account manager from shiprocket and he commits something, and never does it. Does not pick the calls, do not reply on whatsapp. Can't even fulfill his commitment. Customer care team is as useless as it can me. Highly suggested to NEVER use shiprocket.

Crazy Toes ™

Mar 06, 2025  on Shopify

Worst Customer service ever. Not supportive to sellers and close the tickets as per their convenience without resolution. Weight charges are the biggest problem with them and delay in COD remittance

enem

Feb 27, 2025  on Shopify

LISTEN TO THIS DTC BRANDS!! I wish i could give less than 1 star, shiprocket is a trash, having pathetic customer support, their delivery partners are big cheaters, and when we inform this to shiprocket (we can only raise a ticket with them, nobody picks call on the no. that they have mentioned), they simply says 'Sorry mam, we have investigated, but we can't help you in this case'. I would suggest, to go directly tie up with Bluedart/Delhivery, although they are bit expensive but guys, they will completely make you tension free from delivery side and you cna actually focus on your business rather than raising support case.

Oucch!

Feb 14, 2025  on Shopify

WORST AND MOST DISAPPOINTING SERVICES EVER SEEN IN MY EXPERIENCE I don't know how other big brands get trust and reliable services from them!! Even team is not listening to concerns even asking to delete the comment by calling so many times at inappropriate ways!!

Kicks&Co

Feb 09, 2025  on Shopify

Worst support shiprocket has. I created an account on shiprocket and started placing orders, but COD money was not coming to us. We checked and found Invalid bank. It was not clear that what is invalid. Talked to customer care and they said your bank refused to accept money, but bank was saying there was no request came to them. We asked for rejection proof from shiprocket but they denied giving. Then one of the customer care guy asked me to change bank details. I tried that also, but it was saying bank details are not matching with KYC details. There is no option coming to change KYC details. My money is stuck since last 15 days and nobody is helping us.

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