3rd class service by shiprocket no option to edit cod details product add or remove and tracking info not sync automaticly and worst customer service

Issue Resolved – Appreciate the Support, Hoping for Consistency I had faced an issue with overweight shipment charges, even after providing clear proof of the actual weight and dimensions. But I appreciate that Shiprocket’s team contacted me directly, investigated, and fully refunded the excess amount. Their support was responsive and handled the situation professionally. It’s good to see a company take responsibility and resolve issues when raised properly. That said, I expect this level of support to continue in the future. If similar issues arise again and are not resolved, I will not hesitate to return and update my review accordingly. For now, I’m giving 5 stars for the resolution and support received.

it is the worst company that offers logistic services. Delivery Person dont even make an attempt to deliver the package & mark it as customer Uncontactable & even after spking to customer & arranging for Delivery they dont even chk for the instructions given just looking to mark packages to RTO Their team is so irrelevant they dont even bother to try & resolve the concerns being highlighted worst Experience & Pathetic customer support

Extremely Disappointed with Overweight Disputes and Customer Support I’ve faced repeated issues with Shiprocket unfairly charging for overweight shipments, even when I’ve provided clear photographic proof of the actual parcel weight and dimensions. Despite submitting all necessary evidence, the dispute is often closed in favor of the courier partner if they reject it — without any fair investigation or support for the seller. This has happened multiple times, which clearly indicates a lack of proper internal verification or seller protection. The customer support is not helpful and seems biased toward their courier partners rather than resolving genuine concerns. AWB: 90122221265 — Let’s see if they can resolve this issue properly, but past experiences make me doubtful. If you are a small business or rely on accurate shipping charges, I strongly suggest using a trusted local courier service like DTDC or others who provide more transparent billing and real customer support.

Not one of the worst companies, it is the worst company that offers logistic services. I literally have cases where the product has been delivered to the customer, and they mark it as undelivered, and even after providing them with the proofs of the delivery, they have marked it as RTO. Their team is so irrelevant they have a script they will just read it they don't have any solution for the problem. Even if you raise a ticket after a day or two they mark it as resolved without even verifying whether the attempt made was genuine or not. I have raised complaints so many times they haven't given any solution till now. For them, 3 attempts from the delivery side are like the maximum effort anybody could have done in their life. Their team is also fake, just like their false remark. When it comes to accountability (What's that?). Shiprocket will always say, "It's from the courier company's end" Dude? Then why are you here? Just to deduct money from the wallet of your customers. The NDR is also useless; it seems like they are not trained at all for everything "Can I keep you call on hold for 60sec" Is it a joke or what? And after that, again they ask for hold. Why can't you resolve it right away? For them, customers are a joke, they just enjoy sitting in the office, and their customer support team is the best among all the teams in reading the script... Especially, their senior team, by any chance, if they connect with you, dude, they are the real actors. In one of my cases, the customer didn't receive the call for the delivery and was marked undelivered again and again. When the senior asked her, Are you ready to collect the delivery? The customer said yes. A normal person would have rearranged a delivery, but guess what, it was marked RTO because 3 attempts were made. Then why the hell do you confirm with the customer? I have raised my concern at [email protected] and no solution with in day or two they resolved cases and most of them were fake remark cases still they are resolved. God knows how I have many such cases. Guys, if you are choosing Shiprocket, please understand that you only have to fight.

worst service ever. i have raised a pickup 3 weeks before and still now no one came for the pickup. and the customer service is pathetic, i have been calling them for the past 2 weeks and still no response. absolute waste of our money and time. very pathetic service.

worst customer support with zero accountability for the delayed shipment. They recommend delivery partner which tends to take 3-4 days for pickup, I have lost a lot of my hard earning and brand value to their unprofessionalism.

FRUSTRATING EXPERIENCE - Order Duplication Issue Unresolved for Months! Extremely disappointed with the Shiprocket app for Shopify. Recent orders are being duplicated, causing double billing in Engage 360 and creating major confusion in order processing. This is not a one-off issue — this same problem occurred in the past and was left unresolved for over 5 months, despite multiple follow-ups with support. We trusted Shiprocket to handle our shipping smoothly, but instead, these technical glitches are impacting the business operations and customer trust. The lack of a timely and permanent fix is unacceptable. We sincerely hope the team prioritizes resolving this long-standing issue — it’s affecting both our workflow and finances. Not recommended until this is addressed properly.

Extremely Unethical – Cashback Given, Then Revoked Without Notice We were promised Blue Dart shipping at ₹189/5kg by Shiprocket sales executive Jasmeet Kaur. Based on that, we booked 700+ parcels. Later, we realized we were overcharged and lost nearly ₹1 lakh through excess shipping fees and COD deductions. After escalation, Shiprocket issued a ₹20,000 cashback on 14-May-2025 as partial settlement, and Jasmeet personally requested us to remove our negative reviews from LinkedIn and Shopify, which we did in good faith, believing the issue was resolved. Shockingly, on 21-June-2025, Shiprocket reversed the cashback without informing us—no call, no email, no reason. This is highly unprofessional and damaging to sellers who trust this platform. We run a legitimate e-commerce business and expect transparency from our logistics partners. This kind of bait-and-switch behavior is completely unacceptable. Sellers, be warned: Always get everything in writing. Don’t trust verbal commitments or short-term resolutions. Shiprocket’s system lacks accountability.

Shiprocket has really streamlined our shipping process—faster dispatch, real-time tracking, and reliable courier options all in one platform. A real game-changer for our e-commerce operations