Compare Shiprocket: eCommerce Shipping vs ShipHero Inventory & Shipping

Name: ShipHero Inventory &amp; Shipping
Brand: ShipHero

Shiprocket: eCommerce Shipping

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

ShipHero Inventory & Shipping

Giving your brand eCommerce fulfillment superpowers.

Shiprocket: eCommerce Shipping

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

ShipHero Inventory & Shipping

Giving your brand eCommerce fulfillment superpowers.

Rating

553 Reviews

2.7

110 Reviews

7.1

Pricing

Install App More info

Features

Returns management
International shipping
Branded tracking page
Competitive shipping rates
Courier recommendation
Refund management
Instant order updates
Automated shipping workflows
Buyer communication

Warehouse management
End-to-end visibility
Reduce costs
Reduce mistakes
Increase efficiency

Screenshots

Shiprocket: eCommerce Shipping screenshot

ShipHero Inventory & Shipping screenshot

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Pros

Unified interface to manage shipping with over 25+ courier partners
Serves over 24000+ pincodes in India and 220+ countries and territories worldwide
Offers services such as Courier Recommendation Engine (CORE), branded tracking pages, and instant order updates via email, WhatsApp, and SMS
Includes features like Automated Shipping Workflows, Returns and Refund Management, and Buyer Communication Management
Provides competitive shipping rates

User-friendly system
Quick setup for tracking inventory and shipments
Excellent customer service
Knowledgeable and responsive support staff
Ability to set up kits without additional apps in Shopify
Comprehensive inventory tracking
Easy pick and pack order process
Reduction of mistakes and mis-picks
Reduction of warehouse costs
Increased efficiency
End-to-end visibility via ParcelView & PostHero
Outstanding client support

Cons

Frequent issues with on-time deliveries, resulting in significant delays (10-15 days extra)
Poor customer service and support, requiring multiple follow-ups (7-10 calls)
Problems with missed pickups and lack of communication regarding delays
Issues with undelivered RTO (Return to Origin) orders and lack of proper resolution
Unaffected ticket cases and delayed or unpaid reimbursement for lost or damaged shipments
Complaints about inconsistent rate calculations leading to unexpected charges
Problems with early COD payments not being processed timely, affecting cash flow for businesses
Frequent weight discrepancy issues and arbitrary deductions from wallet balances
Customer care often disconnects calls and provides unhelpful responses

Launched

Jul 05, 2017

Feb 13, 2014

Developer

Built by Shopify

Apps:

1611

Average Rating:

2.7

Reviews:

46,419

Built by ShipHero

Apps:

Average Rating:

4.2

Reviews:

278

Make Your Choice

Install App More info View alternatives

Compare Shiprocket: eCommerce Shipping vs ShipHero Inventory & Shipping

Shiprocket: eCommerce Shipping

ShipHero Inventory & Shipping

Shiprocket: eCommerce Shipping