UPDATE 2nd September 2025: We're leaving our current 3PL because of this garbage app - it continues to sync our non USA orders causing a lot of inventory and reporting issues. Our 3PL uses ShipHero. Imagine waking up and finding orders cancelled and refunded in Shopify after a member of staff at our 3PL cancelled those orders in ShipHero. How on earth can ShipHero and an unknown member of staff at our 3PL using it have the authority to refund our Shopify orders? We obviously lost $$$$ in addition to getting customer complaints. Obviously we'd never authorisation for that. And the 2nd major issue is that we have multiple warehouse locations, but ShipHero will not sync only the orders at the location we want. It will sync ALL orders at ALL locations even though our 3PL doesn't process orders at those locations. Which brings up all kinds of data protection issues in addition to a messy ShipHero dashboard. How come you can't provide such a basic feature. If we just want our Timbuktu orders syncing, then that's what should happen. Finally, adjusting an order at a location will amend the inventory at all locations.A highly annoying issue. If ShipHero can't fix these core issues we'll actually leave our 3PL for another one - it's that bad. ShipHero has been fast asleep the last 4 weeks since our 3PL reported these issues to them - still no response.

Our 3PL uses ShipHero. Imagine waking up and finding orders cancelled and refunded in Shopify after a member of staff at our 3PL cancelled those orders in ShipHero. How on earth can ShipHero and an unknown member of staff at our 3PL using it have the authority to refund our Shopify orders? We obviously lost $$$$ in addition to getting customer complaints. Obviously we'd never authorisation for that. And the 2nd major issue is that we have multiple warehouse locations, but ShipHero will not sync only the orders at the location we want. It will sync ALL orders at ALL locations even though our 3PL doesn't process orders at those locations. Which brings up all kinds of data protection issues in addition to a messy ShipHero dashboard. How come you can't provide such a basic feature. If we just want our Timbuktu orders syncing, then that's what should happen. Finally, adjusting an order at a location will amend the inventory at all locations.A highly annoying issue. If ShipHero can't fix these core issues we'll actually leave our 3PL for another one - it's that bad. ShipHero has been fast asleep the last 4 weeks since our 3PL reported these issues to them - still no response.

It has been quite challenging to establish contact with Shiphero to begin using their services. The pricing structure seems unclear, and the tone of the sales call comes across as somewhat condescending. Additionally, communication has proven to be difficult. While the product itself may hold great potential, the initial experience in terms of trust and support has been disappointing.

Shiphero has proven to be an invaluable asset to our business, offering a comprehensive and user-friendly solution for inventory management and shipping. The platform's intuitive interface and robust feature set have significantly streamlined our operations, reducing errors and increasing efficiency. We particularly appreciate the flexibility offered by features such as on-demand bundling, pre-built assemblies, order merging, and bulk shipping. These capabilities have allowed us to optimize our workflows and better serve our customers. The onboarding process was seamless, largely due to the exceptional support provided by our account specialist, Stacy V. Stacy's knowledge and dedication were instrumental in ensuring a smooth transition to the new system. We wholeheartedly recommend Shiphero to businesses seeking a reliable and efficient inventory and shipping solution.

I'm extremely happy with our decision to implement ShipHero as our warehouse management solution. From the very beginning, the implementation process was well-organized and enabled us to launch on-time and within budget. The team at ShipHero was incredibly knowledgeable and supportive, tailoring the software to our specific needs and ensuring a smooth transition. One of the most impressive aspects of ShipHero is its flexibility. Our warehouse environment is complex, with a wide range of products, storage configurations, and unique processes. This software is adapting to our unique requirements, preparing us to optimize our operations and increase efficiency. The user-friendly interface and intuitive features have made it easy for our team to learn and adopt the software. We expect to see significant improvements in inventory accuracy, order fulfillment speed, and overall productivity in the next few months. I highly recommend ShipHero to businesses looking for a reliable and adaptable warehouse management solution.

Had a wonderful experience so far with ShipHero. They set up everything super quick and got me to being able to have my inventory tracked and my shipments out! Customer service was top notch! Kyle has been super helpful and responsive. He is very knowledgeable and has been super easy to work with. The system itself very user friendly. I love that I can set up kits within ShipHero without needing to have an extra app in Shopify. I love that I can tell exactly where my inventory goes and it tracks every change! I do wish ( or maybe I haven’t found it) there was an option to see how much inventory was used in the last 30 days. I also love how easy it is to pick and pack orders. Definitely the best system I’ve used so far for warehouse management

*What do you like best about ShipHero? Having attentive staff that quickly answers and fixes questions related to their platform. I have had numerous 'issues' and very few ended up requiring extended amounts of time to fix. Most issues are resolved the same day.. I really thank the staff for making Ship Hero an easy product to work with. * What do you dislike about ShipHero? Not being able to schedule reports to be be run at a certain time or on demand. In a given day I could download 20 or more reports as we have multiple clients and reporting requirements. In an ideal world I could kick off a custom job to pull all this data without having to go to each interface, wait while this loads and downloads..

Our company just finish on-boarding with Alissa who is the Senior Solutions Specialist. She is an all-star! We have gone through on-boarding with other programs that our company used previously and this is by far the best experience that we have ever had. Alissa is very knowledgeable, patient and genuinely kind. We were sad once our on-boarding process ended because we wish that we could continue working with her! Ship Hero has been the best system that we've been able to find for our company. Alias mapping SKUs, assembly bundles and other kits have been a breeze to set up and manage. Dynamic inventory has been a huge change to our system but it has truly helped us grow and track inventory more efficiently. Integrations with Amazon and Shopify work very well. Inventory adjustments push almost instantaneously to our sales channels. We are very happy with our experience so far. We only wish that Ship Hero had a manufacturing function so that we could use the program for all of our needs!

I have had the pleasure of working with ShipHero for the last year and I can confidently say that their product and services exceeded our expectations. From their exceptional team members to their commitment to delivering high-quality results, ShipHero has consistently proven to be a valuable partner for our warehousing and fulfillment solution. We look forward to continuing our partnership with ShipHero and are excited for the new features yet to come!

ShipHero has been an amazing partner for us. We launched with them back in 2021 when we migrated to Shopify and have used them as our Warehouse IMS/OMS. They have many advanced features that have helped us become much more efficient in our warehouse operations. We recently started also using ShipHero in our Shopify POS stores as well as their 3PL's on the East Coast. All of it has work seamlessly and easily enabled us to become an OmniChannel business. If you are an Ecommerce brand that owns and operates its own DC, I can't recommend ShipHero enough.