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Shiprocket: eCommerce Shipping logo

Shiprocket: eCommerce Shipping

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

ShipHero Inventory & Shipping logo

ShipHero Inventory & Shipping

Giving your brand eCommerce fulfillment superpowers.

Shiprocket: eCommerce Shipping logo

Shiprocket: eCommerce Shipping

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

ShipHero Inventory & Shipping logo

ShipHero Inventory & Shipping

Giving your brand eCommerce fulfillment superpowers.

Rating

Rating

945 Reviews
9
155 Reviews
1.9

Pricing

Pricing

  • $17-$52 / Month
  • Free Plan Available
Try for Free More info
  • $3000 / Month
Try for Free More info

Features

Features

  • Returns management
  • International shipping
  • Branded tracking page
  • Competitive shipping rates
  • Courier recommendation
  • Refund management
  • Instant order updates
  • Automated shipping workflows
  • Buyer communication
  • Warehouse management
  • End-to-end visibility
  • Reduce costs
  • Reduce mistakes
  • Increase efficiency

Screenshots

Screenshots

Shiprocket: eCommerce Shipping screenshot Shiprocket: eCommerce Shipping screenshot Shiprocket: eCommerce Shipping screenshot Shiprocket: eCommerce Shipping screenshot
ShipHero Inventory & Shipping screenshot ShipHero Inventory & Shipping screenshot ShipHero Inventory & Shipping screenshot

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Pros

Pros

  • Unified interface to manage shipping with over 25+ courier partners
  • Serves over 24000+ pincodes in India and 220+ countries and territories worldwide
  • Offers services such as Courier Recommendation Engine (CORE), branded tracking pages, and instant order updates via email, WhatsApp, and SMS
  • Includes features like Automated Shipping Workflows, Returns and Refund Management, and Buyer Communication Management
  • Provides competitive shipping rates
  • User-friendly system
  • Quick setup for tracking inventory and shipments
  • Excellent customer service
  • Knowledgeable and responsive support staff
  • Ability to set up kits without additional apps in Shopify
  • Comprehensive inventory tracking
  • Easy pick and pack order process
  • Reduction of mistakes and mis-picks
  • Reduction of warehouse costs
  • Increased efficiency
  • End-to-end visibility via ParcelView & PostHero
  • Outstanding client support

Cons

Cons

  • Frequent issues with on-time deliveries, resulting in significant delays (10-15 days extra)
  • Poor customer service and support, requiring multiple follow-ups (7-10 calls)
  • Problems with missed pickups and lack of communication regarding delays
  • Issues with undelivered RTO (Return to Origin) orders and lack of proper resolution
  • Unaffected ticket cases and delayed or unpaid reimbursement for lost or damaged shipments
  • Complaints about inconsistent rate calculations leading to unexpected charges
  • Problems with early COD payments not being processed timely, affecting cash flow for businesses
  • Frequent weight discrepancy issues and arbitrary deductions from wallet balances
  • Customer care often disconnects calls and provides unhelpful responses

Categories

Categories

Launched

Launched

Jul 05, 2017
Feb 13, 2014

Developer

Developer

Built by Shiprocket - Shipping in India

Apps:

4

Average Rating:

2.7

Reviews:

973

Built by ShipHero

Apps:

3

Average Rating:

4.2

Reviews:

501

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