Consistently late deliveries. My customers think I'm scamming them because Shiprocket's delivery date/status doesn't update properly. Recently, it took them 4 days to deliver within the same city. Save yourself all the frustration and never choose Shiprocket.

We have been using Shiprocket for our shipping operations, but our experience has been extremely disappointing and financially damaging. There are **serious issues with weight discrepancy charges**. The invoiced weight shown on shipments is often **less**, but a **higher amount is deducted from the wallet**, which clearly does not match the invoice or actual package weight. Despite using standard, verified packaging, repeated and unjustified weight disputes are raised. Additionally, we have faced **unfair wallet deductions**, lack of transparent billing, and **no clear justification or resolution** even after raising multiple tickets. RTO losses are another major concern. Many shipments are marked as **attempted or customer refused without any real delivery attempt**, leading to unnecessary returns, higher costs, and loss of trust with customers. These RTOs directly impact seller profitability, and there is no accountability at courier level. Overall, this feels like a **systematic issue** rather than isolated cases. The lack of transparency, incorrect deductions, and repeated RTO losses make it very hard for a seller to rely on Shiprocket as a logistics partner. We strongly advise other sellers to **monitor wallet deductions, weight disputes, and invoices very carefully** before scaling with this platform.

The team has been responsive and genuinely tries to help whenever issues come up. While I faced some challenges with the checkout setup and needed clearer guidance on event tracking, the support team remained approachable and willing to assist. With a bit more alignment and technical clarity, their service has strong potential to become even better. I appreciate the effort the team puts in and hope to see continued improvements in support quality.

They are big scammers. I sent a secure shipment of Around Rs 5700 with bluedart. The shipment was marked rto but the rto was never delivered to me. shiprocket said we will mark it lost if you do not receive it. I opened so many mutiple tickets and gave them recording of bluedart in which they were clearly saying that shipment has been damaged and we are marking it as destroyed. After 80 days of fighting shiprocket is saying we will not pay you anything as it has been marked as destroyed. They will eat your hard earings like this. This money which they have scammed will never work for them. Lastly I will say this company will be closed by 2028 this is my wish . God always see everything. Bluedart tracking: 78047520423

Very poor delivery service. 3 delivery attempts were marked failed, but no call was received by the customer even once. Still the reason shows “Customer refused”, which is completely incorrect. Such false updates are unacceptable and harm seller and customer trust.

Pathetic support from their team, There is intellectual gap with account managers and team. I have been facing issue with Checkout and they can't even tell a single event name. Karan negi or Vishank or names I can't count on fingers, I don't even know how on earth with this pathetic support this company is still breathing.

For small businesses on Shopify, Shiprocket is a must-have. The dashboard is intuitive, COD remittance is quick, and the system reduces returns through address verification. It has improved my customer satisfaction and saved me money. I couldn’t ask for more.

Ship rocket has been an amazing platform for handling our shipments smoothly and efficiently. The interface is user-friendly, tracking is accurate, and delivery timelines are reliable. Their support team is responsive and always ready to help. We’ve been using Shiprocket for quite some time now, and it has truly made our logistics and shipping process hassle-free. Highly recommended for any business looking for a dependable shipping partner!

We’ve been using Shiprocket for our shipments, and the service has dropped sharply. Deliveries are being marked as “attempted” when no one even visits the address. Prepaid orders are stuck in hubs for days with no real updates. On top of that, we’re now seeing fake weight disputes being raised, even for products with standard, verified packaging. It feels like a systematic issue meant to charge extra without justification. We’ve sent emails, raised tickets, and called support multiple times. The responses are copy-paste statements that don’t solve anything. Instead of simplifying logistics, Shiprocket has turned into a constant source of delays and unnecessary charges. We’re now actively looking for a more reliable courier partner who values transparency and timely delivery.

Worst delivery integration, we are a new brand and none of our orders have reached customers. All were RTO initialted with no information to the cutomer. Even RTO didn't reach us, every time a ticket is raised for our issue but no satisfactory outcome.