We’ve tried other logistics partners too, but Shiprocket’s service and user-friendly interface stand out as the best! The dashboard is smooth, and the delivery process is seamless. A special thanks to our account manager, Shuchi, who is always proactive and ready to help whenever we face any issues. Truly appreciate the support and professionalism - highly recommended!

Our AOV is 10K plus we have 50 plus order per day and we are using Ship rocket for order fulfilment (warehousing) + Shipping. We have faced multiple issues like delayed order processing, in some cases orders left pending and not processed until reminded. Customers complaining about delayed delivery, missing product. No claims settled. We requested for secure processing and order insurance the team didn't respond we escalated to senior team members as well but there was no solution provided. If you ask for the order status why is it not processed the team will keep passing the ball to their internal teams and at the end you will face huge order cancelation and no ownership will be taken by Shiprocket

We have been using Shiprocket for our shipments, but the service quality has dropped drastically. They are marking fake delivery attempts and updating false delivery statuses. Even after multiple emails and support calls, there is no proper resolution. Prepaid orders are not even attempted properly, and shipments remain stuck at hubs for days with no updates. Their customer support only gives generic replies without solving the issue. This is one of the worst experiences we’ve had with a logistics aggregator. We are now actively looking for a reliable alternative to Shiprocket.

We’ve been using Shiprocket for 2 years now, and it has made our shipping process much smoother. The platform is easy to use, integrates well with marketplaces, and provides multiple courier options at good rates. Tracking and order management are also very convenient. While we’ve faced occasional weight disputes and small delays, overall the service has been reliable and supportive for our business growth.

Shiprocket has streamlined our shipping process with reliable service and great courier options. A special thanks to Manager Abhishek for his exceptional support—always prompt, professional, and solution-oriented. His guidance has made a real difference in our operations. Highly recommend Shiprocket for any Shopify seller looking to scale efficiently.

Shiprocket has made my shipping process easier with smooth Shopify integration and multiple courier options. Sometimes support takes time, but overall it’s reliable and cost-effective

A very smooth , streamlined experience. What is even more fantastic is that fact that there is a solid, responsible on ground team to support and act with speed because technology alone cannot run a great operation. Totally recommend it!

Best app for D2C ecommerce. We've been using it for 1 year now and the best shipping aggregator we've worked so far. Kuddos to our manager Shuchi for helping us resolve queries on time. The best part is their automated systems and innovations are helpful to make logistics side of the business easier...

Worst shipping experience ever. Absolute joke of a company. Pending for 2+ months: I’ve been waiting over TWO MONTHS for resolution on missing parcels and claims. Still nothing. Worst logistics partner ever. Scammy, useless, and full of excuses. Stolen Products: AWB IDs 19041803490795, 1504864576384 (Delhivery). Another claim 362946597038. In each AWB, I shipped 3 products, but only 2 were delivered. The courier straight up STOLE 1 product from my packaging. I submitted all proofs, yet Shiprocket rejected the claim without logic. Disposed Off Scam: Many of my products are still lying in their office under “disposed off” status — shipments that I never sent there. Instead of resolving, they’re shamelessly asking me to come and collect from their office in Sultanpur, Delhi, as if it’s my fault. Total harassment. Excuses & SOP Drama: Every single time, they hide behind nonsense like “courier has images,” “applied weight lesser,” “waiver not aligned with SOP.” Just jargon to deny responsibility. They also apply incorrect weight charges on shipments to loot more money. Zero Accountability: Shipments are safe in THEIR office (their own words), yet they expect me to book reverse pickups, visit their office, or pay fresh freight to get my own stock back. WTF is this? This company is an absolute nightmare — delays, theft, rejection of valid claims, fake weight charges, and shameless excuses. They’re experts at wasting merchants’ time and money. This company is only good at dragging, rejecting, and passing the buck. Every ticket is a new circus of excuses. They waste time, play blame games with courier partners, and make merchants suffer. If you care about your business, stay away from Shiprocket. They’ll take your shipments, lose/misplace them, and then make YOU run after them to collect what’s left. Absolute scammy service.

We have been working with Shiprocket for the past five years, and it has been a fantastic journey. They are the most reliable aggregator.