Worst experience ever! I’ve been facing integration issues for the last 2 months and there’s still no resolution. Every time I contact support, they only repeat the same line — “wait for 24 working hours and share your credentials.” After that, calls are disconnected with no follow-up. Even spoke with their technical head, but the issue remains unresolved. Extremely unprofessional and frustrating service.

Shiprocket is not a logistics partner – it’s a SCAM platform designed only to loot money from small businesses. We’ve been using them for 7 MONTHS and every single time we raise a claim, it gets rejected with the SAME copy-paste reason: “awb is not properly visible in the unboxing video”. This is after providing crystal-clear, HIGH-RESOLUTION unboxing videos where even a 10-year-old can clearly read every single detail printed on the shipping label. STILL, they reject claims. It’s not a one-time incident – this has happened more than 20+ times with us. They keep selling unnecessary, overpriced “services” like delivery boost, rto suite, engage360, faster delivery etc. – but there is ZERO actual service or response. Their main focus is upselling useless subscriptions and making money, not helping sellers. To make it worse: • 40% of orders exceed the Estimated Delivery Date (EDD) • Almost every courier makes fake delivery attempts, the parcels go in RTO, and we LOSE our customer forever • After RTO, we receive damaged or stolen products • We even paid ₹50–₹60 for “secure shipment insurance” on every order – still ZERO payout, claims are copy-paste rejected • If you ship 10 orders per day through Shiprocket, be ready to hire a full-time employee just to raise tickets, send mails for fake attempts/exceeded EDD, chase them for RTOs etc. – and EVEN AFTER ALL THAT effort, you get NOTHING We have now started shipping directly through individual courier companies (without Shiprocket) and the difference is DAY AND NIGHT: ✔ Faster deliveries ✔ No fake attempts ✔ No fake weight discrepancy ✔ No claims headache This clearly proves the issue is SHIPROCKET, not the courier companies. Even their “customer support” is pathetic. You waste 5 minutes explaining your problem – they disconnect the call. You call back and explain again – they disconnect again. It’s an endless loop. If you care about your brand reputation, customer trust and repeat orders – DO NOT use Shiprocket. They are not a logistics partner, they are a complete fraud and a money-looting platform.

sabke sab third class log account manager ek number ka kam chor 10 din se late hone vale kafi parcle fir b koe solution nai such third class team dont use this boss b vale sabke sab

3rd class service by shiprocket no option to edit cod details product add or remove and tracking info not sync automaticly and worst customer service

Issue Resolved – Appreciate the Support, Hoping for Consistency I had faced an issue with overweight shipment charges, even after providing clear proof of the actual weight and dimensions. But I appreciate that Shiprocket’s team contacted me directly, investigated, and fully refunded the excess amount. Their support was responsive and handled the situation professionally. It’s good to see a company take responsibility and resolve issues when raised properly. That said, I expect this level of support to continue in the future. If similar issues arise again and are not resolved, I will not hesitate to return and update my review accordingly. For now, I’m giving 5 stars for the resolution and support received.

it is the worst company that offers logistic services. Delivery Person dont even make an attempt to deliver the package & mark it as customer Uncontactable & even after spking to customer & arranging for Delivery they dont even chk for the instructions given just looking to mark packages to RTO Their team is so irrelevant they dont even bother to try & resolve the concerns being highlighted worst Experience & Pathetic customer support

Extremely Disappointed with Overweight Disputes and Customer Support I’ve faced repeated issues with Shiprocket unfairly charging for overweight shipments, even when I’ve provided clear photographic proof of the actual parcel weight and dimensions. Despite submitting all necessary evidence, the dispute is often closed in favor of the courier partner if they reject it — without any fair investigation or support for the seller. This has happened multiple times, which clearly indicates a lack of proper internal verification or seller protection. The customer support is not helpful and seems biased toward their courier partners rather than resolving genuine concerns. AWB: 90122221265 — Let’s see if they can resolve this issue properly, but past experiences make me doubtful. If you are a small business or rely on accurate shipping charges, I strongly suggest using a trusted local courier service like DTDC or others who provide more transparent billing and real customer support.

Not one of the worst companies, it is the worst company that offers logistic services. I literally have cases where the product has been delivered to the customer, and they mark it as undelivered, and even after providing them with the proofs of the delivery, they have marked it as RTO. Their team is so irrelevant they have a script they will just read it they don't have any solution for the problem. Even if you raise a ticket after a day or two they mark it as resolved without even verifying whether the attempt made was genuine or not. I have raised complaints so many times they haven't given any solution till now. For them, 3 attempts from the delivery side are like the maximum effort anybody could have done in their life. Their team is also fake, just like their false remark. When it comes to accountability (What's that?). Shiprocket will always say, "It's from the courier company's end" Dude? Then why are you here? Just to deduct money from the wallet of your customers. The NDR is also useless; it seems like they are not trained at all for everything "Can I keep you call on hold for 60sec" Is it a joke or what? And after that, again they ask for hold. Why can't you resolve it right away? For them, customers are a joke, they just enjoy sitting in the office, and their customer support team is the best among all the teams in reading the script... Especially, their senior team, by any chance, if they connect with you, dude, they are the real actors. In one of my cases, the customer didn't receive the call for the delivery and was marked undelivered again and again. When the senior asked her, Are you ready to collect the delivery? The customer said yes. A normal person would have rearranged a delivery, but guess what, it was marked RTO because 3 attempts were made. Then why the hell do you confirm with the customer? I have raised my concern at [email protected] and no solution with in day or two they resolved cases and most of them were fake remark cases still they are resolved. God knows how I have many such cases. Guys, if you are choosing Shiprocket, please understand that you only have to fight.

worst service ever. i have raised a pickup 3 weeks before and still now no one came for the pickup. and the customer service is pathetic, i have been calling them for the past 2 weeks and still no response. absolute waste of our money and time. very pathetic service.

worst customer support with zero accountability for the delayed shipment. They recommend delivery partner which tends to take 3-4 days for pickup, I have lost a lot of my hard earning and brand value to their unprofessionalism.