The team has been responsive and genuinely tries to help whenever issues come up. While I faced some challenges with the checkout setup and needed clearer guidance on event tracking, the support team remained approachable and willing to assist. With a bit more alignment and technical clarity, their service has strong potential to become even better. I appreciate the effort the team puts in and hope to see continued improvements in support quality.

Very poor delivery service. 3 delivery attempts were marked failed, but no call was received by the customer even once. Still the reason shows “Customer refused”, which is completely incorrect. Such false updates are unacceptable and harm seller and customer trust.

Pathetic support from their team, There is intellectual gap with account managers and team. I have been facing issue with Checkout and they can't even tell a single event name. Karan negi or Vishank or names I can't count on fingers, I don't even know how on earth with this pathetic support this company is still breathing.

For small businesses on Shopify, Shiprocket is a must-have. The dashboard is intuitive, COD remittance is quick, and the system reduces returns through address verification. It has improved my customer satisfaction and saved me money. I couldn’t ask for more.

Ship rocket has been an amazing platform for handling our shipments smoothly and efficiently. The interface is user-friendly, tracking is accurate, and delivery timelines are reliable. Their support team is responsive and always ready to help. We’ve been using Shiprocket for quite some time now, and it has truly made our logistics and shipping process hassle-free. Highly recommended for any business looking for a dependable shipping partner!

We’ve been using Shiprocket for our shipments, and the service has dropped sharply. Deliveries are being marked as “attempted” when no one even visits the address. Prepaid orders are stuck in hubs for days with no real updates. On top of that, we’re now seeing fake weight disputes being raised, even for products with standard, verified packaging. It feels like a systematic issue meant to charge extra without justification. We’ve sent emails, raised tickets, and called support multiple times. The responses are copy-paste statements that don’t solve anything. Instead of simplifying logistics, Shiprocket has turned into a constant source of delays and unnecessary charges. We’re now actively looking for a more reliable courier partner who values transparency and timely delivery.

Worst delivery integration, we are a new brand and none of our orders have reached customers. All were RTO initialted with no information to the cutomer. Even RTO didn't reach us, every time a ticket is raised for our issue but no satisfactory outcome.

We’ve tried other logistics partners too, but Shiprocket’s service and user-friendly interface stand out as the best! The dashboard is smooth, and the delivery process is seamless. A special thanks to our account manager, Shuchi, who is always proactive and ready to help whenever we face any issues. Truly appreciate the support and professionalism - highly recommended!

Our AOV is 10K plus we have 50 plus order per day and we are using Ship rocket for order fulfilment (warehousing) + Shipping. We have faced multiple issues like delayed order processing, in some cases orders left pending and not processed until reminded. Customers complaining about delayed delivery, missing product. No claims settled. We requested for secure processing and order insurance the team didn't respond we escalated to senior team members as well but there was no solution provided. If you ask for the order status why is it not processed the team will keep passing the ball to their internal teams and at the end you will face huge order cancelation and no ownership will be taken by Shiprocket

We have been using Shiprocket for our shipments, but the service quality has dropped drastically. They are marking fake delivery attempts and updating false delivery statuses. Even after multiple emails and support calls, there is no proper resolution. Prepaid orders are not even attempted properly, and shipments remain stuck at hubs for days with no updates. Their customer support only gives generic replies without solving the issue. This is one of the worst experiences we’ve had with a logistics aggregator. We are now actively looking for a reliable alternative to Shiprocket.

We’ve been using Shiprocket for 2 years now, and it has made our shipping process much smoother. The platform is easy to use, integrates well with marketplaces, and provides multiple courier options at good rates. Tracking and order management are also very convenient. While we’ve faced occasional weight disputes and small delays, overall the service has been reliable and supportive for our business growth.

Shiprocket has streamlined our shipping process with reliable service and great courier options. A special thanks to Manager Abhishek for his exceptional support—always prompt, professional, and solution-oriented. His guidance has made a real difference in our operations. Highly recommend Shiprocket for any Shopify seller looking to scale efficiently.

Shiprocket has made my shipping process easier with smooth Shopify integration and multiple courier options. Sometimes support takes time, but overall it’s reliable and cost-effective

A very smooth , streamlined experience. What is even more fantastic is that fact that there is a solid, responsible on ground team to support and act with speed because technology alone cannot run a great operation. Totally recommend it!

Best app for D2C ecommerce. We've been using it for 1 year now and the best shipping aggregator we've worked so far. Kuddos to our manager Shuchi for helping us resolve queries on time. The best part is their automated systems and innovations are helpful to make logistics side of the business easier...

Worst shipping experience ever. Absolute joke of a company. Pending for 2+ months: I’ve been waiting over TWO MONTHS for resolution on missing parcels and claims. Still nothing. Worst logistics partner ever. Scammy, useless, and full of excuses. Stolen Products: AWB IDs 19041803490795, 1504864576384 (Delhivery). Another claim 362946597038. In each AWB, I shipped 3 products, but only 2 were delivered. The courier straight up STOLE 1 product from my packaging. I submitted all proofs, yet Shiprocket rejected the claim without logic. Disposed Off Scam: Many of my products are still lying in their office under “disposed off” status — shipments that I never sent there. Instead of resolving, they’re shamelessly asking me to come and collect from their office in Sultanpur, Delhi, as if it’s my fault. Total harassment. Excuses & SOP Drama: Every single time, they hide behind nonsense like “courier has images,” “applied weight lesser,” “waiver not aligned with SOP.” Just jargon to deny responsibility. They also apply incorrect weight charges on shipments to loot more money. Zero Accountability: Shipments are safe in THEIR office (their own words), yet they expect me to book reverse pickups, visit their office, or pay fresh freight to get my own stock back. WTF is this? This company is an absolute nightmare — delays, theft, rejection of valid claims, fake weight charges, and shameless excuses. They’re experts at wasting merchants’ time and money. This company is only good at dragging, rejecting, and passing the buck. Every ticket is a new circus of excuses. They waste time, play blame games with courier partners, and make merchants suffer. If you care about your business, stay away from Shiprocket. They’ll take your shipments, lose/misplace them, and then make YOU run after them to collect what’s left. Absolute scammy service.

We have been working with Shiprocket for the past five years, and it has been a fantastic journey. They are the most reliable aggregator.

Shiprocket has simplified our shipping operations and given us access to multiple courier options in one place. The service is smooth and reliable. Our account manager, Krishnaditya, has been very responsive and ensures that all our concerns are addressed quickly. His guidance has made the process seamless.

Shiprocket has been a good partner for our logistics needs. The integrations and tracking features are very useful for managing orders. Special appreciation to our account manager, Krishnaditya, for his constant support and timely follow-ups. He ensures that everything runs smoothly.

We’ve had a good experience working with Shiprocket. The platform makes logistics and courier management much easier, and it’s been a reliable solution for our business. A special mention to our account manager, Krishnaditya, who has been extremely supportive and proactive in resolving queries and guiding us through the process. His assistance has added great value to our overall experience with Shiprocket.