the only thing ruining the experience is that they cant do anything bout their delivery partners scamming them or ruining their image but the fact that they will endure it and let their reputation be ran over

We have used shiprocket over 2 months and there is no worst delivery aggregator that shiprocket genuinely Useless Weight Discrepancies. They literally have set up their people in company's systems for raising fake discrepancies. I was in contact with Mr. Anmol as a Key account manager from shiprocket and he commits something, and never does it. Does not pick the calls, do not reply on whatsapp. Can't even fulfill his commitment. Customer care team is as useless as it can me. Highly suggested to NEVER use shiprocket.

Worst Customer service ever. Not supportive to sellers and close the tickets as per their convenience without resolution. Weight charges are the biggest problem with them and delay in COD remittance

LISTEN TO THIS DTC BRANDS!! I wish i could give less than 1 star, shiprocket is a trash, having pathetic customer support, their delivery partners are big cheaters, and when we inform this to shiprocket (we can only raise a ticket with them, nobody picks call on the no. that they have mentioned), they simply says 'Sorry mam, we have investigated, but we can't help you in this case'. I would suggest, to go directly tie up with Bluedart/Delhivery, although they are bit expensive but guys, they will completely make you tension free from delivery side and you cna actually focus on your business rather than raising support case.

WORST AND MOST DISAPPOINTING SERVICES EVER SEEN IN MY EXPERIENCE I don't know how other big brands get trust and reliable services from them!! Even team is not listening to concerns even asking to delete the comment by calling so many times at inappropriate ways!!

Worst support shiprocket has. I created an account on shiprocket and started placing orders, but COD money was not coming to us. We checked and found Invalid bank. It was not clear that what is invalid. Talked to customer care and they said your bank refused to accept money, but bank was saying there was no request came to them. We asked for rejection proof from shiprocket but they denied giving. Then one of the customer care guy asked me to change bank details. I tried that also, but it was saying bank details are not matching with KYC details. There is no option coming to change KYC details. My money is stuck since last 15 days and nobody is helping us.

I had an issue with one of my packages, and I’m really impressed with how quickly and efficiently the Shiprocket team helped resolve it. Their customer service is outstanding—helpful, eager, and attentive to solving problems. I’m really grateful for their support throughout the process. Shiprocket continues to provide excellent service, and I highly recommend them for anyone looking for a reliable and responsive shipping solution!

Shiprocket makes e-commerce shipping super easy! Affordable rates, seamless integrations, and live tracking keep things smooth. A few delays here and there, but overall, it’s a must-have for hassle-free shipping.

WORST AND MOST DISAPPOINTING SERVICES EVER SEEN IN MY EXPERIENCE I don't know how other big brands get trust and reliable services from them!!

Was facing issues integrating shiprocket on my Shopify website for a very long time. Upon raising the issue Ajay from shiprocket helped me fix it immediately. He connected me with the tech team & also got in touch with Shopify to get the issue resolved and connect my accounts overnight. Thanks for the prompt assistance.

Shiprocket checkout is just like a scam, They will force you to recharge wallet with huge amount just after deduction of huge amount wrongly. Never ever use shiprocket service. I said never

Cheats! they upgraded my plan automatically and have been charging me 17$ unnecessarily. Everytime i reach out to customer support, they come back saying it is shopify's fault and when i reach out to shopify they say it is Shiprocket's fault.

i would not give even 1 star if i could. Worst platform. I am receiving weight discrepancies for all the shipments since November. I have been shipping the same products in the same package since September and now suddenly there is a weight issue. They have mentioned wrong dimensions and weight and charged me for this. They have even disregarded all the raised disputes. Only a few of them were accepted, for which i have not received any refund yet. I am switching the platform now. The customer care is also not helpful at all.

I won’t be able to continue using Shiprocket any further. This platform is neither seller-friendly nor customer-friendly. We are facing courier issues on a daily basis where the resolution is supposed to come from Shiprocket, but it seems like you do not care about either the seller or the customer. This year alone, we have received a lot of wrong products, and despite paying extra for QC, only 50% of the claim is provided. Why should we bear this loss when it is not our fault? Other marketplaces we work with provide a 100% refund in such cases. Fake delivery attempts are another major issue. While I understand that this is the courier's fault, it is your responsibility to ensure a genuine second attempt. We raise complaints with call recordings daily, yet many shipments are marked as RTO, and we don’t even get any freight refunds for them. We sent over 5,000 shipments in December and were assigned a KAM. His only job seems to be raising complaints, which doesn’t help us when urgent support is required for successful deliveries. Tickets remain unresolved for 7-8 days, which is unacceptable in logistics. We are also dealing with shipments marked as undelivered even though they were delivered. We’ve submitted all required proofs, but nothing is done. In a recent case, a prepaid order wasn’t delivered to the customer. We raised a ticket for the POD on December 28th, and it is still pending. The customer is now threatening to file a complaint against us in consumer court, so we not only have to refund them but also bear the loss of the product. If you cannot deliver prepaid orders, shut your company down. We stayed with Shiprocket because of the deadweight billing advantage as we sell clothes. But in the last few months, we’ve been hit with 150-200 weight discrepancy every week. Even after submitting all required proofs, all of them are rejected. To add insult to injury, we’ve received quotes from other couriers that are ₹15-20 cheaper than Shiprocket for 0.5 kg shipments, and yet we’re stuck with this kind of cheap service. Your service is causing losses to our business, and we cannot afford to work with a company that fails to deliver basic support and resolution.

Shiprocket is not for eCommerce Startups, as in the name of automation they will fleece you of, by charging overweight charges. Knowing the product only weigh 600gms, in the name of automation by courier partners they will overcharge you make money in hand with courier partners. No one will support you in fighting it out for you/startup. Go direct with courier companies.

Very poor service this time very disappointed with the service 1. There is one shipment where return pickup service was not available so we deactivate QC and arrange pickup so we receive empty box in return and now we are not eligable for any calaim...its not our mistake 2. 1 of our shipment was undeliver and after many follwups its never deliver and customer tagged us on insta thats really samefull for us. Please improve your services

Using Shiprocket Logistics for our Shopify store has been a game-changer. The integration with Shopify is effortless, ensuring quick and smooth order fulfillment. With access to multiple courier partners, we can select the best option based on delivery speed, cost, and reliability, which adds significant flexibility to our operations. One of Shiprocket's standout features is its intuitive dashboard and advanced tracking system. These tools make it easy to monitor shipments and provide accurate real-time updates to our customers. Their responsive customer support team further enhances the experience by promptly resolving any issues or queries. We also appreciate the efficiency of their COD remittance process, which simplifies cash flow management for our business. Shiprocket has helped us optimize our logistics processes, saving time and effort while elevating our customer experience. It’s a must-have solution for Shopify store owners seeking a reliable and efficient shipping partner.

They are the best in this industry. There is no other alternative to their services. They have very prompt support system also.

For small business owners like. us, shiprocket is a game changer. Without shiprocket it was nearly impossible for me to automate my logistics. Account managers are very helpful and always supports you in times of need like a trusted partner. Would definitely recommend Shiprocket to anyone who is starting out their own ecom store or even if you are a big brand

It is a great & seamless integration between both the platforms. They are working on a real-time basis as if they are same platform.