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Customer reviews: Shiprocket: eCommerce Shipping

Develop by Shopify

Reviews (674)

Overall rating
4.3

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

kavitha Enterprises

Feb 02, 2026  on Shopify

Very very happy with this app! Shipping is fast, easy, and reliable. Order processing, tracking, and pickups are smooth, and rates are affordable. It saves time and makes my business operations simple. Highly recommended for all online sellers!

Fiber Nomad

Feb 02, 2026  on Shopify

best courier service provider and Sakshi Joshi (KAM) has been professional, responsive, and supportive in resolving queries efficiently

pexpo

Feb 02, 2026  on Shopify

Good experience with Shiprocket. The platform is easy to use, and shipping operations are too smooth. VISHAL (KAM) has been professional, responsive, and supportive in resolving queries efficiently.

MAUVE ACCESSORIES

Feb 02, 2026  on Shopify

Shiprocket has been a reliable and efficient logistics partner for our business. The platform is easy to use, shipments are well-tracked, and deliveries are generally on time. A special mention to Vishal, the manager, who has been extremely supportive and professional—always quick to respond and resolve issues. His proactive approach really makes a difference. Overall, a great experience with Shiprocket.

Botanical Luxuriate

Feb 02, 2026  on Shopify

Superb service! - Fast shipping - Easy tracking - Smooth returns Highly recommend Shiprocket for hassle-free logistics!

Mahina

Feb 02, 2026  on Shopify

Good experience with Shiprocket. Loved the Easy User interface. Nisha Pal (KAM) is being responsive, and supportive in resolving queries efficiently.

Kumi Clothing

Feb 02, 2026  on Shopify

Shiprocket is a great shipping solution for Shopify stores. The integration is smooth and easy to set up, even for beginners. It offers multiple courier options with competitive rates, which helps in optimizing delivery costs. Order processing, tracking, and COD management are well organized on the dashboard. Customer support is responsive and helpful whenever issues arise. Overall, Shiprocket has made shipping operations much more efficient for my store. Highly recommended for growing eCommerce businesses.

Barks & Wags

Feb 02, 2026  on Shopify

Amazing support from the team that is handling my account. Great coordination and always available.

HAY!

Feb 02, 2026  on Shopify

Using Shiprocket has simplified our entire dispatch process. From courier selection to real-time tracking and COD remittance, everything is well-structured. The app is user-friendly and saves a lot of operational time. Really appreciate the Shiprocket support team. They are quick to respond, understand the issue well, and ensure proper follow-up until resolution.

My Store

Feb 02, 2026  on Shopify

Ship rocket has been an amazing platform for handling our shipments smoothly and efficiently. The support team Mr Sachin is very supportive & responsive , shiprocket had made shipping process hassle-free. Highly recommended for every one.

Neelambari Adivasi Herbal

Feb 02, 2026  on Shopify

Shiprocket has provided a reliable and well-structured logistics solution for our business. The system is intuitive, stable, and helps manage orders efficiently without complications. Turnaround time and operational coordination have been consistently good. Sachin Amalkar has shown excellent ownership, clear communication, and proactive support. His timely assistance and problem-solving approach have added great value to the overall experience.

PRAKRUTHI PURE AYURVEDH

Feb 02, 2026  on Shopify

We have had an excellent experience with the Shiprocket team. The platform is very easy to use and offers seamless integration across all channels. The operations are fast, efficient, and prompt. Sachin Amalkar has been highly professional, quick to respond, and extremely supportive whenever assistance was required.

Adivasi Bringamoolaka Herbal Hair Oil

Feb 02, 2026  on Shopify

I would like to share my experience with Shiprocket so far. The platform is very user-friendly reliable and making order management and shipping processes is very easy . Am getting very good support from Shiprocket, any issues they quickly resolve and always very supportive to answer any queries,

Emaan - The Deen Shop

Jan 30, 2026  on Shopify

we find this app extremely easy to use, with smooth Shopify integration. The order sync is slow sometimes but the tracking system is reliable, deliveries are timely, and the support team is responsive, with dedicated account managers providing assistance. They offer multiple courier options, competitive pricing, and efficient order management for both COD and prepaid orders make it a complete and dependable shipping solution.

MistWhite

Jan 30, 2026  on Shopify

Will Never recommend this to anyone, very unprofessional, pickup delays, delivery delays, high rto charges, high delivery boost charges, high charges for early remittance, they manipulate portal from backend where they recommend specific delivery partner where they get more fund from to seller , ratings are fake in recommendation Pick up never happens on time , delays everyday due to which business affects... High delivery charges

ZOOLLERY

Jan 30, 2026  on Shopify

after trying out multiple shipping platforms, i can honestly say shiprocket is prolly the best one. the biggest difference is their ai-driven data, which helps choose the right courier so shipments reach customers on time. another standout compared to other platforms is their customer support. it may take a little time to resolve an issue, but it does get resolved in the end. all thanks to my POC Salminda.

Go Shopperz

Jan 30, 2026  on Shopify

I’ve had a great experience with Shiprocket so far. Operations are smooth, pickups are always on time, and deliveries are reliable. The platform is easy to use and makes managing orders stress-free. A special thanks to my account manager, Arjun Sharma, for the continuous support and prompt resolutions. Really appreciate the effort!

MY STORE

Jan 30, 2026  on Shopify

I’ve had a great experience with Shiprocket so far. Operations are smooth, pickups are always on time, and deliveries are reliable. The platform is easy to use and makes managing orders stress-free. A special thanks to my account manager, Arjun Sharma, for the continuous support and prompt resolutions. Really appreciate the effort!

Prosharx

Jan 30, 2026  on Shopify

We have been using Shiprocket as our logistics service provider for our brand, and overall the experience has been smooth and reliable. The platform is easy to use, offers multiple courier options, and helps us manage shipments efficiently across different locations. Order tracking, pickup scheduling, and COD remittance are well-structured and transparent. Their wide courier network has helped us reach customers faster and at competitive rates. Customer support is responsive in most cases and helps resolve issues promptly. Shiprocket has definitely streamlined our logistics operations and added value to our delivery process.

The Solved Skin

Jan 30, 2026  on Shopify

Had a great experience with Shiprocket — smooth operations, timely pickups, and reliable deliveries every time. The platform is easy to use and makes order management hassle-free. Special thanks to my account manager Neha Sharma for her constant support and quick resolutions — truly appreciated!

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