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Customer reviews: Shiprocket: eCommerce Shipping

Reviews (950)

Overall rating
4.2

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

Hermanhood

Dec 05, 2024  on Shopify

It is a great & seamless integration between both the platforms. They are working on a real-time basis as if they are same platform.

Lachi

Dec 05, 2024  on Shopify

We have been using shiprocket for the last almost 4 years. Their rates are economical and user interface is also very easy. The support team has always been very helpful . Would recommend to all startups to choose shiprocket

Rubicons

Dec 04, 2024  on Shopify

I had the pleasure of working with Akshay Beniwal as my account manager, and I couldn't be more impressed with his professionalism and dedication. Akshay consistently goes above and beyond to ensure our needs are met, always providing timely and thoughtful responses to any questions or concerns. His deep understanding of our business objectives and his proactive approach to problem-solving have made a significant impact on our success. I truly appreciate his attention to detail and ability to anticipate our needs. It’s rare to find someone as committed and knowledgeable as Akshay, and I look forward to continuing our partnership.

Nabia

Dec 04, 2024  on Shopify

Account manager is good response timely and the platform is user-friendly, and the automated tracking updates keep our customers informed every step of the way.

akiiko

Dec 04, 2024  on Shopify

The Shiprocket integration with Shopify has been incredibly helpful in streamlining our shipping process. The ease of managing orders and tracking shipments has saved us a lot of time. The platform’s automated features and wide courier options are highly appreciated. We look forward to seeing more features and updates in the future!

Tripole Gears

Dec 04, 2024  on Shopify

Dear Shiprocket Team, We would like to take a moment to express our heartfelt appreciation for your excellent service. Your prompt responses and proactive resolutions to any shipment delays or challenges we have faced have been commendable. Your team's dedication and efficiency have greatly contributed to streamlining our operations and ensuring a seamless experience for our customers. It’s a pleasure to collaborate with such a professional and dependable team. Thank you for your consistent support and commitment to excellence. Best regards, Tripole Team

Auory

Dec 04, 2024  on Shopify

It's the best shipping platform, very convenient and the managers are also very helpful, they always try to solve any problem asap. Must recommended.

Frebano

Dec 03, 2024  on Shopify

Great App for shipping. Been an year and I don't have to look for any other app. Special mention to Shuchi & Team who are available for resolving issues.

Decode Age

Dec 03, 2024  on Shopify

We have been using Shiprocket services for more than 3 years are we are satisfied by their service and support.

Ban Labs Pvt Ltd

Dec 02, 2024  on Shopify

As a growing e-commerce business, Shiprocket has been a game-changer for us. The platform integrates smoothly with Shopify, making it super easy to manage orders and shipments. We love having access to multiple courier options, allowing us to choose the best, most cost-effective service for each order. The real-time tracking is a big plus – it keeps our customers informed and helps us stay on top of deliveries. Plus, their COD service has been a huge help. Overall, Shiprocket has saved us time, money, and a lot of headaches. Highly recommend it to any business looking to simplify shipping and improve their logistics!

PRDGY

Dec 01, 2024  on Shopify

Shiprocket has been instrumental in transforming our order fulfillment game. Their platform is intuitive and the customer support is top-notch. We've scaled efficiently with their streamlined logistics. Kudos to the team for helping brands like ours deliver not just products, but experiences. Highly recommend!

HeadFox Innovations

Dec 01, 2024  on Shopify

Delivery boost another feature where we don’t have to take care of every undelivered package, they handle the reattempts.

Care N Class

Dec 01, 2024  on Shopify

As expected with courier services, there are occasional delays, and some deliveries get affected due to factors outside of Shiprocket's control. Best service by jagriti sharma

Kai Jewel

Dec 01, 2024  on Shopify

We've been delighted with Shiprocket's impact on our Shopify store. By providing real-time tracking, efficient COD remittance, and excellent customer support, they've helped us deliver a superior customer experience. The platform's ease of use and multiple courier options have made order fulfillment a breeze.

Happy things

Dec 01, 2024  on Shopify

Superb support by shiprocket. Every time there is an issue the team @shiprocket has helped resolve it

Aastha

Dec 01, 2024  on Shopify

very good service, Jagriti Efficient and Reliable Shipping Partner We have been using Shiprocket Logistics for our Shopify store, and the experience has been seamless. The integration with Shopify is smooth, making order fulfillment quick and hassle-free. The platform offers multiple courier options, enabling us to choose the best partner based on cost, delivery time, and reliability.

Digitek

Nov 29, 2024  on Shopify

Shiprocket logistics platform is super user-friendly, making it easy to manage multiple orders seamlessly. shipping rates and wide network of courier partners ensure that we can deliver to even the most remote areas.

CASEIO

Nov 29, 2024  on Shopify

Shiprocket branded tracking page has been incredibly beneficial for us! It not only boosts our brand image but also ensures our clients stay updated through.

PERFECTCASE.IN

Nov 29, 2024  on Shopify

shiprocket has always been the best among courier aggregator companies. I’ve worked with two other companies before, but their management wasn’t good. In comparison, shiprocket is far better— their team is available 24/7, and their services are top-notch and effective. Shaurya ji my my kam .

richfeelnaturals.com

Nov 29, 2024  on Shopify

The logistic partner Shiprocket and our account manager Shaurya are incredibly professional, always responsive, and willing to go the extra mile to ensure our shipments arrive on time and in perfect condition. The tracking system is user-friendly, allowing us to monitor our shipments in real-time, which gives us peace of mind. They've consistently demonstrated reliability and have handled any unexpected challenges with ease.

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