If you want to convert your business into losses, then go with shiprocket. I have more than 60%. Delay in delivery. Kuchh nahi karne wala Customer care.

Wrost service 0 customer support fake whight charges, always rejects genuine claims never use shiprocket otherwise you need to hire 2 members only for shiprocket to send them emails ,rise tickets but after that their is no gurentee they will reply your mails or tickets because they only take their commissions from delivery companies they will do nothing for you better to go with any other delivery company except shiprocket

1. Full of fake delivery attempts. 2. customer support people dont know about their own app usage and working like government entity. 3. no one is there to solve your issue. they only have copy paste answers without using their brain. 4. worst part is they charged premium and give no service. when ever i call my relationship executive she reply me after 3-4 days and she never solved any of my query. 5. It look like that their main income is from fake delivery attemts and shipment RTO. there are many shipments they make RTO without any delivery attempt and worst part is you will receive that RTO after one month. your customer cant wait for a month and thats how you will start loosing your customer one by one just because of this fraud company. 6. they only intrested in their own earning. there is no customer service. due to shiprocket's unethical business practices 3% to 5% of your shipment will get delayed or will RTO to you after one monthy without any delivery attemts or may be fake deliivery attempts and thats how you will loose your reputation. your customer will think that you are fraud but they wont know that shiprocket is biggest fraud and just because of this you will lose your customer. 7. biggest scame is their marketing team come up with REV protection charges. let me explain how they scame with alll these nonsenses. REV protection charge is the charge they collect on every shipment to deliver that shipment on time. if they deliver that shipment on time that rev protection charges will be their income and if they dont deliver it on time they will return that rev protection charges only. hear me loud they return rev protection charges only which they deduct at the time of shipment booking. they dont return shipping charges for late deliveries. so scam is you pay extra to do their work on time and if they dont do it on time they will return that extra money only. " bro we are paying you for timely delivery" . 8. yes last but not the least, so many fake weight discrepancies without any proof and you will waste your time proving that weight you have entered was correct. baiscally conclusion is shiprocket is leading in indian market as long as people dont have any other option or any other competitor. if you have any other option my suggestion is to never go with this fraud company. we have started exploring new options and i will happily pay them extra but we will not work with this fraud company. if you dont want to waste your time and focus on your business dont use shiprocket. you will save time on ticket raising and solving fake weight discrepancies.

Frustrated Shopify Owner’s Honest Review of Shiprocket – Stay Away! As a Shopify store owner, I cannot stress enough how pathetic and unethical Shiprocket’s services have been for my business. The worst part? Their so-called customer service. It’s a complete joke. You raise a ticket after facing issues (like your parcels not getting picked up for days), and all you get is a scripted, robotic response. No real help. No actual action. And then—like magic—they close your ticket claiming the “issue has been resolved,” when in reality, nothing has been done. Your orders are still lying there, unpicked, and there’s absolutely NOTHING you can do about it. As a business owner, I know how crucial timely delivery and reliable logistics are for customer satisfaction. Unfortunately, Shiprocket has failed miserably on both fronts. They may be one of the oldest players in the market, but trust me, they are way past their prime. Completely out of the game. My sincere advice: Read the countless negative reviews online and on YouTube. I wish I had done that before trusting them. There are far better logistics platforms available now—modern, reliable, and actually care about your business. Avoid Shiprocket at all costs. Don’t let these fraudsters ruin your brand’s reputation.

worst experience overcharging, not using shiprocket promise but charging continuously, its checkout fastrr charging separately and also deducted from shiprocket wallet. asked team for support but no response till now.

We deeply regret choosing Shiprocket for our logistics needs. Their sales executive, Jasmeet Kaur, offered us Blue Dart rates of ₹189 for 5kg shipments. We booked 700+ parcels based on her verbal assurance that any overcharges would be adjusted via cashback. However, we were grossly overcharged, resulting in a total loss of approximately ₹45,000. Some amounts were deducted from COD settlements, while others went into negative balances. Despite multiple follow-ups, there has been no response from the concerned person—no calls, no WhatsApp replies, no accountability. This is not just poor service—this feels like a scam based on false verbal commitments. There is no escalation support that genuinely helps; no clarity, no ethics. We’ve now shifted to Shipmozo, and even if they charge 20–30% more, at least they are transparent and responsive. Recommendation: Avoid Shiprocket if you care about your margins and peace of mind. Always go with partners who prioritize transparency and accountability. We hope this message reaches someone responsible at Shiprocket to take corrective action and stop such losses for others.

Worst experience I have faced and not once but multiple times. I feel they are not concerned about getting bad reputation as they are over booked. The delivery parter lied that the parcel was not ready, when I had kept all ready. They believe in them more than us and they don’t even bother to pick up parcel for 6 days. Worst worst worst service.

Shiprocket is an absolute disaster. Their customer support is pathetic—no one answers calls, and you're forced to raise tickets instead. Their delivery partners are big cheaters, and when you report issues, Shiprocket simply responds with, "Sorry, we investigated, but we can't help you." No accountability, no resolutions—just frustration. Avoid at all costs!

the only thing ruining the experience is that they cant do anything bout their delivery partners scamming them or ruining their image but the fact that they will endure it and let their reputation be ran over

We have used shiprocket over 2 months and there is no worst delivery aggregator that shiprocket genuinely Useless Weight Discrepancies. They literally have set up their people in company's systems for raising fake discrepancies. I was in contact with Mr. Anmol as a Key account manager from shiprocket and he commits something, and never does it. Does not pick the calls, do not reply on whatsapp. Can't even fulfill his commitment. Customer care team is as useless as it can me. Highly suggested to NEVER use shiprocket.

Worst Customer service ever. Not supportive to sellers and close the tickets as per their convenience without resolution. Weight charges are the biggest problem with them and delay in COD remittance

LISTEN TO THIS DTC BRANDS!! I wish i could give less than 1 star, shiprocket is a trash, having pathetic customer support, their delivery partners are big cheaters, and when we inform this to shiprocket (we can only raise a ticket with them, nobody picks call on the no. that they have mentioned), they simply says 'Sorry mam, we have investigated, but we can't help you in this case'. I would suggest, to go directly tie up with Bluedart/Delhivery, although they are bit expensive but guys, they will completely make you tension free from delivery side and you cna actually focus on your business rather than raising support case.

WORST AND MOST DISAPPOINTING SERVICES EVER SEEN IN MY EXPERIENCE I don't know how other big brands get trust and reliable services from them!! Even team is not listening to concerns even asking to delete the comment by calling so many times at inappropriate ways!!

Worst support shiprocket has. I created an account on shiprocket and started placing orders, but COD money was not coming to us. We checked and found Invalid bank. It was not clear that what is invalid. Talked to customer care and they said your bank refused to accept money, but bank was saying there was no request came to them. We asked for rejection proof from shiprocket but they denied giving. Then one of the customer care guy asked me to change bank details. I tried that also, but it was saying bank details are not matching with KYC details. There is no option coming to change KYC details. My money is stuck since last 15 days and nobody is helping us.

I had an issue with one of my packages, and I’m really impressed with how quickly and efficiently the Shiprocket team helped resolve it. Their customer service is outstanding—helpful, eager, and attentive to solving problems. I’m really grateful for their support throughout the process. Shiprocket continues to provide excellent service, and I highly recommend them for anyone looking for a reliable and responsive shipping solution!

Shiprocket makes e-commerce shipping super easy! Affordable rates, seamless integrations, and live tracking keep things smooth. A few delays here and there, but overall, it’s a must-have for hassle-free shipping.

WORST AND MOST DISAPPOINTING SERVICES EVER SEEN IN MY EXPERIENCE I don't know how other big brands get trust and reliable services from them!!

Was facing issues integrating shiprocket on my Shopify website for a very long time. Upon raising the issue Ajay from shiprocket helped me fix it immediately. He connected me with the tech team & also got in touch with Shopify to get the issue resolved and connect my accounts overnight. Thanks for the prompt assistance.

Shiprocket checkout is just like a scam, They will force you to recharge wallet with huge amount just after deduction of huge amount wrongly. Never ever use shiprocket service. I said never

Cheats! they upgraded my plan automatically and have been charging me 17$ unnecessarily. Everytime i reach out to customer support, they come back saying it is shopify's fault and when i reach out to shopify they say it is Shiprocket's fault.