Taranker.Com Logo
Shiprocket: eCommerce Shipping logo

Customer reviews: Shiprocket: eCommerce Shipping

Develop by Shopify

Reviews (674)

Overall rating
4.3

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

Journal Carnival

Jan 27, 2026  on Shopify

Shiprocket is a good app for business owners. It makes shipping easier by managing multiple courier partners in one place. It has its own perks and some disadvantages, but overall my experience has been good and helpful for day-to-day business operations.

Pittari Spaces

Jan 27, 2026  on Shopify

We’ve been using Shiprocket for our e-commerce shipments and overall it has been a very reliable and efficient platform. The app is user-friendly, offers multiple courier options, competitive pricing, and gives good visibility on tracking and order management. It has helped us streamline our dispatch process and scale our operations smoothly. A special mention to Siddhart, our Key Account Manager, who has been absolutely outstanding. He is extremely helpful, responsive, and proactive in resolving issues. Whether it’s shipment discrepancies, RTO cases, weight disputes, or general support, Siddhart always ensures things are handled quickly and professionally. It’s rare to find such dedicated account management, and his support has genuinely made a big difference to our experience with Shiprocket. Highly recommended for growing brands and businesses looking for a dependable shipping solution with strong customer support.

LAWANYA FASHIONS

Jan 27, 2026  on Shopify

Very good app for shipping. Support team is helpful and responsive, work is fast and the dashboard is easy to use. Order processing, tracking and courier options are smooth. Makes daily shipping work simple and time-saving. Highly recommended for Shopify sellers.

Sadhna.co™

Jan 24, 2026  on Shopify

Reliable and easy-to-use shipping panel. Shiprocket offers competitive rates, multiple courier options, accurate tracking, and a smooth dashboard. Makes order fulfillment simple and hassle-free. Highly recommended for e-commerce sellers.

Astrologic India

Jan 23, 2026  on Shopify

Great experience, loved the panel and controls on the web app. some great features and works smoothly.

GUBBACHHI

Jan 22, 2026  on Shopify

Excellent! I like how smooth the interface is. Of course, there are times when glitches are there but overall I'm happy

ERD-INFOTECH

Jan 22, 2026  on Shopify

Shiprocket has been an amazing platform for handling our shipments smoothly and efficiently. The interface is user-friendly, tracking is accurate, and delivery timelines are not reliable. Furthermore, their support team is responsive and always ready to help We have been using Shiprocket for quite some time now, and it has truly made our logistics and shipping process hassle-free.

JoyFleet

Jan 22, 2026  on Shopify

Shiprocket has been reliable for us, especially in escalated NDR and non delivery cases where they act quickly. Our account manager is also helpful.

Surma

Jan 22, 2026  on Shopify

Shiprocket has helped us a lot in scaling the business from zero to one and beyond. Flexibility to select between multiple courier partners for both forward and reverse shipments helps a lot. Any kind of escalation is well taken care of. Best part is technology based integrations with multiple other tech platforms, it works seamlessly.

Nitorious Atelier

Jan 22, 2026  on Shopify

Shiprocket has been an amazing platform for handling our shipments smoothly and efficiently. We have a lot of options.

Toowanza

Jan 22, 2026  on Shopify

Our experience with Shiprocket has been nice. The dashboard is clean and intuitive to use. Whenever we need help beyond the normal escalation process, our Account manager - Rishika Syal helps us and makes sure the issues are resolved. This makes our overall experience of having Shiprocket as our logistics partner even better.

Mezame

Jan 21, 2026  on Shopify

While logistics are full of issues and the biggest challenge for any brand, Shiprocket is the best courier aggregator of the lot in India. There are numerous courier aggregators but Shiprocket is the oldest and the most established one.

Fizzye

Jan 21, 2026  on Shopify

My experience with Shiprocket has been excellent so far. The platform is smooth, reliable, and makes order management and shipping very easy. What truly stands out is the support —I have great assistance from Nagraj, our point of contact, who is always responsive, knowledgeable, and quick to resolve any queries. Overall, a great shipping partner with strong customer support. Highly recommended!

The Art Nova

Jan 21, 2026  on Shopify

Been using shiprocket for almost a year now and the experience and onboarding process is ver easy. orders get auto synced and has various courier partners to choose from. Our KAM Miss Rashika Syal is helpful in resolving queries and any issues that arises post dispatch from the warehouse. Thanks to her prompt communication and clear solutions, the work was smooth and completely stress-free.

Tupperware India Pvt Ltd

Jan 21, 2026  on Shopify

Great app!! Seamless experience. Please ensure all our escalations taken on priority and resolved on time

Brandsnest

Jan 21, 2026  on Shopify

I have been using Shiprocket for the past 7–8 years, and my experience has been very good. The platform is reliable, smooth, and works perfectly with my Shopify store. I have faced no major issues during all these years I would especially like to appreciate my manager Sakshi Ma’am. She has been extremely supportive and helpful in resolving all my cases and guiding me whenever I faced any challenges. Her prompt responses and clear solutions make the work very easy and stress-free. Overall, Shiprocket is an excellent logistics partner, and with support managers like Sakshi Ma’am, the experience becomes even better. I truly love using Shiprocket and highly recommend it to anyone looking for a dependable shipping solution.

SkinInspired

Jan 21, 2026  on Shopify

Shiprocket has been an amazing platform for handling our shipments smoothly and efficiently. The interface is user-friendly, tracking is accurate, and delivery timelines are reliable. Furthermore, their support team is responsive and always ready to help We have been using Shiprocket for quite some time now, and it has truly made our logistics and shipping process hassle-free.

BoxUp Luxury Gifting

Jan 21, 2026  on Shopify

We’ve had a good experience using Shiprocket for our Shopify store. Their pickup scheduling is reliable, and delivery coordination is handled efficiently across locations. The team ensures timely pickups and smooth handovers to couriers, which helps us maintain consistent dispatch timelines. Overall, Shiprocket has been a dependable logistics partner for managing our order fulfillment and deliveries.

GenesisPC

Jan 21, 2026  on Shopify

Shiprocket has been an amazing platform for handling our shipments smoothly and efficiently. The interface is user friendly, tracking is accurate, and delivery timelines are reliable. Furthermore, the support team is responsive and always ready to help. We have been using Shiprocket for quite some time now, and it has truly made our logistics and shipping processes hassle free.

Inksane Prints

Jan 16, 2026  on Shopify

Consistently late deliveries. My customers think I'm scamming them because Shiprocket's delivery date/status doesn't update properly. Recently, it took them 4 days to deliver within the same city. Save yourself all the frustration and never choose Shiprocket.

Scroll to Top