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Customer reviews: Shiprocket: eCommerce Shipping

Reviews (952)

Overall rating
4.1

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

PERFECTCASE.IN

Nov 29, 2024  on Shopify

shiprocket has always been the best among courier aggregator companies. I’ve worked with two other companies before, but their management wasn’t good. In comparison, shiprocket is far better— their team is available 24/7, and their services are top-notch and effective. Shaurya ji my my kam .

richfeelnaturals.com

Nov 29, 2024  on Shopify

The logistic partner Shiprocket and our account manager Shaurya are incredibly professional, always responsive, and willing to go the extra mile to ensure our shipments arrive on time and in perfect condition. The tracking system is user-friendly, allowing us to monitor our shipments in real-time, which gives us peace of mind. They've consistently demonstrated reliability and have handled any unexpected challenges with ease.

Jagruk Journal

Nov 28, 2024  on Shopify

Amazing Shipping Partner for Our Business Shiprocket has made managing our deliveries so much easier. The platform is simple to use and integrates smoothly with our store, which saves us a lot of time. Their range of courier options helps us choose the best service based on price, delivery speed, and reliability, making logistics a breeze. The tracking system is excellent, and the dashboard is very user-friendly, allowing us to keep track of shipments and update our customers easily. Their customer support team is also very helpful and quick to resolve any issues we’ve faced. Overall, Shiprocket has been a reliable and efficient partner, helping us deliver a better experience to our customers. Highly recommended!

Orbit Glow

Nov 27, 2024  on Shopify

"Shiprocket's services have been a mixed bag for me. On the one hand, their platform is user-friendly and integrates well with my e-commerce website. They also offer a range of courier options, which is helpful. However, I've experienced some issues with delayed deliveries and unresponsive customer support. While they've generally been helpful in resolving issues, there's definitely room for improvement. They're a solid option for e-commerce businesses, but could benefit from improving their customer support and delivery times."

Pagal Awwrat

Nov 27, 2024  on Shopify

Using Shiprocket since last 4 years and experience has been great. Many features under one roof makes our life easier. Amazing support from our relationship manager.

HAWTLASH

Nov 27, 2024  on Shopify

The platform aims to simplify and optimize the shipping process by providing a wide range of courier options, real-time tracking, and a unified dashboard for managing orders. Cost-Effective Shipping Rates User-Friendly Interface

thebucket

Nov 26, 2024  on Shopify

It has been a pleasure working with them it has been 4 days since we got onboarded and the POC is very much supportive, he has been available over call for my queries and doubts. The kind of support we were looking for we got exactly that. I'd recommend everyone who is either looking for a shipping partner or starting a business, kindly consider them. Earlier I had multiple doubts but one can only see the path once they open the eye. I wish them all good-luck and see them as a vital part of our startup journey.

Qwirk Store

Nov 26, 2024  on Shopify

very good service and specially the RM Akshay who is assigned to us, hands on service and resolves any issues regarding shipment asap

Nilu's Collection

Nov 26, 2024  on Shopify

They are the best in this industry. There is no other alternative to their services. They have very prompt support system also. The channel has the vast connection which is their plus point.

The Case Company

Nov 26, 2024  on Shopify

We’ve been using Shiprocket for our shipping needs at The Case Company, and the experience has been fantastic! ✨ The platform is user-friendly, efficient, and has significantly streamlined our logistics operations. A special shoutout to our account manager, Akshay, for his exceptional support and dedication. His proactive communication, problem-solving skills, and commitment to ensuring smooth operations have made a huge difference for us. Thank you, Shiprocket, and Akshay, for providing top-notch service! We look forward to continuing our partnership.

Me&My

Nov 26, 2024  on Shopify

We've been using Shiprocket with our Shopify store for a while now, and it has been a great experience overall. The platform is user-friendly, offers detailed analytics, and makes managing shipments seamless. A special thanks to our KAM Shuchi and Saurabh for their helpful and responsive assistance!

Luxe by ANA

Nov 25, 2024  on Shopify

Worst kind of support and service, their team does not have any control over the shipping services they provide, you will have to either deal with the respective courier directly or your shipment will be returned, there team only claims the outcome of your talks and communications as a reason to close the support tickets, i have had multiple orders lately returned that too the paid ones which were confirmed with proof of chats with the buyer after each NDR, funny thing is one of my shipment was in 2 parts for the same item, who were complimentary to each other and the part which i shipped directly was delivered in 3 days without any issue but the shipment with the service of Shiprocket is marked as NDR mentioning as the customer refused 3rd time today even when i submitted the confirmation for the same during past 2 NDR.

Asenne

Nov 25, 2024  on Shopify

I have had the pleasure of working with Akshay Beniwal, and I can honestly say they have been a key factor in making our experience with Shiprocket exceptional. Their communication is always clear, timely, and professional.

Weave & Decor

Nov 25, 2024  on Shopify

We are highly satisfied with the services provided by Shiprocket as our shipping partner. Their timely updates and seamless service have been instrumental in streamlining our operations. We highly recommend Shiprocket to anyone looking for a reliable shipping partner!

Shopkshm

Nov 25, 2024  on Shopify

I have been using Shiprocket’s platform for quite some time now. While I have faced some challenges with timely deliveries, the team has been responsive and proactive in addressing and resolving these issues promptly.

Shining Jewel

Nov 25, 2024  on Shopify

Overall, Shiprocket has been an invaluable tool for my e-commerce business. The platform’s ease of use, extensive courier network, competitive rates, and excellent customer support make it one of the best logistics solutions available. I highly recommend Shiprocket to any business looking to streamline their shipping process and improve customer experience. It’s a solid, dependable partner for anyone in the online retail space.

Aesthetic Indians :: A Brand for Every Common Indian

Nov 24, 2024  on Shopify

Good Work by Shiprocket All in one solution in their one shiprocket panel. Great software panel and easy to use and their staff is also cooperative.

Katan Weaves India

Nov 24, 2024  on Shopify

Shiprocket is the number one ecommerce shipping solution and has a good integration with our shopify website.

ChitraChaya

Nov 24, 2024  on Shopify

Very nice app, easy to use for last mile delivery. Shiprocket team is very supportive and helps to resolve the issues on time. we highly recommend to use this for all your logistics needs.

Carloginn

Nov 24, 2024  on Shopify

Shiprocket has been very supportive in onboarding us and guiding us on the entire e-commerce journey. They share various ways in which our business can improve. Special thanks to jagriti , our KAM for always being so proactive and supportive. Looking forward to great order volume with you jagriti.

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