Shiprocket: eCommerce Shipping logo

Customer reviews: Shiprocket: eCommerce Shipping

Reviews (945)

Overall rating
4.2

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

Nilu's Collection

Nov 26, 2024  on Shopify

They are the best in this industry. There is no other alternative to their services. They have very prompt support system also. The channel has the vast connection which is their plus point.

The Case Company

Nov 26, 2024  on Shopify

We’ve been using Shiprocket for our shipping needs at The Case Company, and the experience has been fantastic! ✨ The platform is user-friendly, efficient, and has significantly streamlined our logistics operations. A special shoutout to our account manager, Akshay, for his exceptional support and dedication. His proactive communication, problem-solving skills, and commitment to ensuring smooth operations have made a huge difference for us. Thank you, Shiprocket, and Akshay, for providing top-notch service! We look forward to continuing our partnership.

Me&My

Nov 26, 2024  on Shopify

We've been using Shiprocket with our Shopify store for a while now, and it has been a great experience overall. The platform is user-friendly, offers detailed analytics, and makes managing shipments seamless. A special thanks to our KAM Shuchi and Saurabh for their helpful and responsive assistance!

Luxe by ANA

Nov 25, 2024  on Shopify

Worst kind of support and service, their team does not have any control over the shipping services they provide, you will have to either deal with the respective courier directly or your shipment will be returned, there team only claims the outcome of your talks and communications as a reason to close the support tickets, i have had multiple orders lately returned that too the paid ones which were confirmed with proof of chats with the buyer after each NDR, funny thing is one of my shipment was in 2 parts for the same item, who were complimentary to each other and the part which i shipped directly was delivered in 3 days without any issue but the shipment with the service of Shiprocket is marked as NDR mentioning as the customer refused 3rd time today even when i submitted the confirmation for the same during past 2 NDR.

Asenne

Nov 25, 2024  on Shopify

I have had the pleasure of working with Akshay Beniwal, and I can honestly say they have been a key factor in making our experience with Shiprocket exceptional. Their communication is always clear, timely, and professional.

Weave & Decor

Nov 25, 2024  on Shopify

We are highly satisfied with the services provided by Shiprocket as our shipping partner. Their timely updates and seamless service have been instrumental in streamlining our operations. We highly recommend Shiprocket to anyone looking for a reliable shipping partner!

Shopkshm

Nov 25, 2024  on Shopify

I have been using Shiprocket’s platform for quite some time now. While I have faced some challenges with timely deliveries, the team has been responsive and proactive in addressing and resolving these issues promptly.

Shining Jewel

Nov 25, 2024  on Shopify

Overall, Shiprocket has been an invaluable tool for my e-commerce business. The platform’s ease of use, extensive courier network, competitive rates, and excellent customer support make it one of the best logistics solutions available. I highly recommend Shiprocket to any business looking to streamline their shipping process and improve customer experience. It’s a solid, dependable partner for anyone in the online retail space.

Aesthetic Indians :: A Brand for Every Common Indian

Nov 24, 2024  on Shopify

Good Work by Shiprocket All in one solution in their one shiprocket panel. Great software panel and easy to use and their staff is also cooperative.

Katan Weaves India

Nov 24, 2024  on Shopify

Shiprocket is the number one ecommerce shipping solution and has a good integration with our shopify website.

ChitraChaya

Nov 24, 2024  on Shopify

Very nice app, easy to use for last mile delivery. Shiprocket team is very supportive and helps to resolve the issues on time. we highly recommend to use this for all your logistics needs.

Carloginn

Nov 24, 2024  on Shopify

Shiprocket has been very supportive in onboarding us and guiding us on the entire e-commerce journey. They share various ways in which our business can improve. Special thanks to jagriti , our KAM for always being so proactive and supportive. Looking forward to great order volume with you jagriti.

Everdion

Nov 24, 2024  on Shopify

It's been a nice experience working with them, very easy. Also the customer support is really great. Thanks for all the support SHIPROCKET

House Of Beauty India

Nov 24, 2024  on Shopify

The platform is user-friendly, and the automated tracking updates keep our customers informed every step of the way. We appreciate the wide coverage and timely deliveries Shiprocket offers for our orders

hkclinic

Nov 24, 2024  on Shopify

We had a seamless experience with Shiprocket. Starting from the integration and account management, everything is smooth and we do not have any regret choosing Shiprocket.

PrintMine.in

Nov 24, 2024  on Shopify

The service is great! Customer support and order tracking are very good. My account manager, Akshay, is very hardworking and helpful. He is always available and fixes problems quickly.

Kraft by Astroji

Nov 24, 2024  on Shopify

Shiprocket has truly transformed the way I manage my shipping needs. The platform is user-friendly, efficient, and packed with features that simplify logistics for businesses of all sizes. Their courier integration options ensure I always get the best rates and fastest delivery options for my customers.

Rashki

Nov 24, 2024  on Shopify

I’m impressed with the speed of delivery! Our orders arrived well on time. The process was smooth from start to finish, and the quick turnaround made our experience even better. I highly recommend it to anyone looking for efficient service and lightning-fast delivery.

SkySh

Nov 24, 2024  on Shopify

Great experience so far , they were smooth with the service and support they have provided. Issues were also resolved on time.

Clt.s

Nov 24, 2024  on Shopify

Outstanding Shipping Experience with Shiprocket As the owner of Cute Little Fashions Pvt. Ltd.(clts), a brand that takes pride in delivering high-quality iPhone cases to our customers, finding a reliable shipping partner is crucial for us. Shiprocket has exceeded our expectations in every way. From the start, the platform's user-friendly interface made the entire process smooth and efficient. The real-time tracking and transparent communication kept both us and our customers informed every step of the way. Our shipments have consistently arrived on time, with the packaging intact, reflecting the care and attention to detail that we value. In a business where customer satisfaction is paramount, shiprocket has proven to be an invaluable partner. Their commitment to reliability and excellent service aligns perfectly with our brand's values. We couldn’t be more pleased with the experience and look forward to continuing our partnership. Thank you, shiprocket , for helping us keep our customers happy!

Scroll to Top