I've been using Shiprocket for the past one year, and the experience has been truly seamless and efficient. The platform has simplified my order fulfillment process and made shipping across regions smooth and hassle-free. A special mention to my account manager, Rajesh Rana, who has been incredibly supportive throughout. His prompt responses, professional approach, and deep understanding of the platform have helped me resolve issues quickly and optimize my operations. Really appreciate the consistent support from both Rajesh and the Shiprocket team. Highly recommended!

I've been using Shiprocket for the past 1 year, and my experience has been nothing short of excellent. The platform has made order fulfillment and shipping seamless and efficient for my business. The interface is user-friendly, and the integration with multiple courier partners helps ensure timely deliveries. What truly sets Shiprocket apart, however, is the exceptional support I’ve received from my Account Manager, Mr. Rajesh Rana. Rajesh has been consistently proactive, responsive, and solution-oriented. Whether it was resolving shipping issues, optimizing my logistics strategy, or simply answering queries, he’s always been just a call or message away. His dedication and professionalism have made a big difference in my overall experience. I highly recommend Shiprocket to any eCommerce business looking for a reliable shipping solution. A big thanks to Rajesh Rana and the Shiprocket team for their continued support!

Issue Resolved – Appreciate the Support, Hoping for Consistency I had faced an issue with overweight shipment charges, even after providing clear proof of the actual weight and dimensions. But I appreciate that Shiprocket’s team contacted me directly, investigated, and fully refunded the excess amount. Their support was responsive and handled the situation professionally.

Collaborating with Shiprocket has been a highly positive experience. Their platform delivers comprehensive support for small businesses, streamlining shipping and logistics with efficiency and ease. The team is dependable, responsive, and consistently provides timely assistance whenever required. Shiprocket plays a pivotal role in enabling business growth and is strongly recommended.

It is very good and AWesome service provided by Shiprocket, and the support and KAM team is very responsive and attentive.

Outstanding platform for shipping all order in one place. Dedicated support team. we recommend to all ship your order only through shiprocket thanks Paramjeet PA Time Industries Unit-II Dharampur HP

Shiprocket has been a game-changer for my business. The platform makes shipping super easy – from generating labels to tracking every order in real time. Their courier partner network is wide, so I always get the best rates and fastest delivery options. COD + prepaid management is smooth, and settlements are on time. The dashboard is simple, clear, and packed with features that save a lot of time. I’ve been able to deliver thousands of orders all over India without hassle, and customer satisfaction has improved because of timely deliveries. Their support team is also quick to respond whenever needed. Highly recommended for anyone running an e-commerce or D2C brand!

There may be a lot of issues at times, but there’s one person who always makes things better—Ram. Almost every time, he gets things resolved for us. This review is dedicated to employees like him, who are a real asset to the company. Because of people like Ram, I can count on Shiprocket to do the best possible for me.

We have been using Shiprocket with our Shopify store for a while now, and overall, it's been a great experience. The platform is user-friendly and provides detailed analytics. Our KAM Jagriti and overall Shiprocket support are helpful.

Definitely the best shipping partner in India, the add ons are definitely worth it. Customer support is also very responsive.

I’ve been working with Shiprocket for 3 years, and they’ve made shipping completely hassle free for me. A big thanks to my RM, Ravi, who has always been kind, patient, and quick in resolving my issues. My journey with Shiprocket has been truly smooth and easy.

“Excellent Service by Shiprocket” We have been using Shiprocket for our e-commerce business, and the experience has been outstanding. Their platform is very easy to use, and managing orders, shipments, and tracking has become seamless. The delivery partners are reliable, shipping is quick, and customer support is always responsive whenever needed.

We've had the pleasure of working with Shiprocket, and the experience has been nothing short of outstanding. From day one, their team has demonstrated exceptional professionalism, efficiency, and reliability.

We have been using Shiprocket with our Shopify store for a while now, and overall, it's been a great experience. The platform is user-friendly and provides detailed analytics. Our KAM Jagriti and overall Shiprocket support are helpful.

I've been using Shiprocket for a while now, and I must say it has completely streamlined my shipping and order fulfillment process. The platform is user-friendly, and the integration with multiple courier partners gives me flexibility and cost-effective options for delivering products across India.

If you want to save your eCommerce business, don't use Shiprocket as your shipping partner. I can give you 10 reasons for this advice: 1. Unqualified/unprofessional support staff. 2. Fake weight discrepancies - They steal money from your wallet without giving you any proof of weight discrepancies. They can even create weight dispute 2 months later of your shipment delivery. 3. Label tampering at the hubs. They full support their delivery staff even knowing that the parcels are being theft in their hubs. 4. FAKE delivery attempts. Even when the customers say that no one called about the delivery, their delivery boys reports that the customer was not available at the delivery address. Shiprocket fully supports these liar delivery boys. 5. Support tickets will be closed without adding any comments or answers. 6. No responsibility of lost and damaged shipments. 7. COD remittance will be pending for months and no one will respond on your tickets for it. 8. Support team plays ball-passing game when you are in trouble to deliver your shipments on time. 9. If you have breakable items in your shipment and it's returning back to you, only by the grace of god it can return to you unbroken. In 90% cases it will be broken. 10. It's not possible to get any claim for your lost or damaged shipments. There are a few more but if you are a wise eCommerce business owner the above are sufficient to avoid Shiprocket!! We have used them for 5-6 months and finally said goodbye to them now.

Extremely Disappointing: Hidden Fees, Terrible Support, and a Greedy Business Model I strongly advise against using Shiprocket. My experience has been overwhelmingly negative due to their exorbitant and unpredictable pricing, completely ineffective support, and a flawed portal system. The primary issue is the pricing. They charge significantly more for nearby shipping than one would reasonably expect. Furthermore, the platform forces you to constantly recharge your wallet. After depositing ₹500, they still demand additional payments when you select a shipping partner, holding your funds hostage. Their customer support is utterly useless. Agents provide no solutions, offer only excuses, and tell you to "wait" before hanging up. There is no real service—only a system designed to extract money. Ultimately, Shiprocket doesn't even provide the shipping service themselves; they merely act as a middleman for partner carriers. Because of their greed and impossible-to-satisfy payment demands, I was never able to actually use their service. I cannot recommend them to anyone.

Worst company indeed. Terrible support team, no help provided. They love charging you an arm and a leg for nothing.

Working with Shiprocket has been an excellent experience. Their platform provides full support for small businesses like ours, making shipping and logistics simple and efficient. The team is reliable, responsive, and always ready to help whenever needed. Shiprocket truly makes growth easier for small businesses. Highly recommended

Worst experience ever! I’ve been facing integration issues for the last 2 months and there’s still no resolution. Every time I contact support, they only repeat the same line — “wait for 24 working hours and share your credentials.” After that, calls are disconnected with no follow-up. Even spoke with their technical head, but the issue remains unresolved. Extremely unprofessional and frustrating service.