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Customer reviews: Shiprocket: eCommerce Shipping

Reviews (950)

Overall rating
4.2

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

So-Comfy

Nov 21, 2024  on Shopify

This is the best shipping app available in India . Trust me i have used many shipping apps but this is the best tat there is. The best feature is their customer support. Go for premium plans as you get dedicated account managers and NDR support. Another great feature is NDR panel where you can track the not delivered shipments and you can give instructions to the couriers from the panel itself.

O4U Shop

Nov 21, 2024  on Shopify

Efficient and Reliable Shipping Partner We have been using Shiprocket Logistics for our Shopify store, and the experience has been seamless. The integration with Shopify is smooth, making order fulfillment quick and hassle-free. The platform offers multiple courier options, enabling us to choose the best partner based on cost, delivery time, and reliability. What sets Shiprocket apart is their excellent tracking system and user-friendly dashboard, which allow us to monitor shipments and provide real-time updates to our customers. Their customer support team is responsive and helpful, addressing any concerns promptly. Additionally, the COD remittance process is efficient, ensuring smooth cash flow management for our business. Shiprocket has truly streamlined our logistics, saving us time and effort, and helping us deliver a great experience to our customers. Highly recommend it to other Shopify store owners looking for a reliable shipping solution!

CLOSET HUES

Nov 21, 2024  on Shopify

I am very much happy with my current manager drishti, shes very much supportive and promt in answering my calls and queries. Till date she has solved all my issues on priority basis. Kuddos to her!

skince

Nov 21, 2024  on Shopify

over all service is great from beginner to pro level everyone can use this. pricing and customer service is best

Soul & Peace

Nov 21, 2024  on Shopify

We have been using Shiprocket with our Shopify store for a while now, and overall, it's been a great experience. The platform is user-friendly and provides detailed analytics. Our KAM Mangesh and overall Shiprocket support is helpful.

AMRITMALA™️

Nov 21, 2024  on Shopify

Outstanding shipping experience..We have been using this platform since last 4 months and getting amazing support from the shiprocket team. Everything is perfect....

Perfecter

Nov 21, 2024  on Shopify

Shiprocket offers easy integration, multiple courier options, real-time tracking, and competitive pricing. Highly recommended!

Crazygifts.in

Nov 21, 2024  on Shopify

Awesome support and service. Best Account Managers , Manika and Kaushal . They understand the issues and prompt resolution. Have tried with multiple aggregators , but shiprocket solution provided by them is best as they understand the problems and issues and give prompt resolution

ANKUR

Nov 21, 2024  on Shopify

User friendly interface which is easy to use and super helpful support team for any technical or delivery issues

NovaBox

Nov 21, 2024  on Shopify

Shiprocket is an amazing for all your shipping requirements. Great UI/UX with easy functionalities and tech which helps you seamlessly manage all your shipments. I am personally connected to Shiva as my KAM, and his support and dedication is fantastic. Looking forward to growing my business leaps and bounds with Shiprocket being our complete logistic solution.

Ishkaara

Nov 21, 2024  on Shopify

Good serviceability across India and new updates from time to time in terms of plugins to increase business.

Hatchnhack Cart

Nov 20, 2024  on Shopify

Shiprocket has been a reliable partner for our shipping needs, offering a range of features that cater to diverse business requirements. The platform simplifies the logistics process with its easy-to-navigate interface and a wide selection of courier partners. While there’s room for improvement in certain areas, such as faster resolution of occasional hiccups, the support team is responsive and helpful. Overall, Shiprocket has significantly streamlined our order fulfillment process, making it a valuable tool for growing businesses.

Kashish

Nov 20, 2024  on Shopify

Fantastic Service Shiprocket very supportive for D2C Brands we are very happy from Shiprocket service

My Store

Nov 20, 2024  on Shopify

Amazing partner for small businesses like us.. KAM are really helpful helps in everyway from marketing to logistics gives best advice & support Highly recommended for small businesses

CASEGEAR

Nov 20, 2024  on Shopify

Best platform to ship orders for brands. The best thing about shiprocket is that there are brand managers who guide us and help us fix issues. Shaurya (Our brand manager) is always there to help any order shipping concerns or queries. Highly recommended

Charging Spot

Nov 20, 2024  on Shopify

Hey!!! we are using shiprocket since 8 years ago and we got really good & amazing result through shiprocket and specially when shiprocket gave us account manager (Suhaib) result were good... he is really helpfull and supportive with good communicater always listen our cases and resolved on high priority....

Vistevia

Nov 20, 2024  on Shopify

We have been working with shiprocket for 4 years now. Really unhelpful account managers. And they refused to take responsibility. Be ready to lose money. But then again the others are worse.

True Silver

Nov 20, 2024  on Shopify

I told to Mr harsh, The overall experience is good with shiprocket, but just bad experience feel with claim team, They are just giving us only date not solution.

minomo

Nov 20, 2024  on Shopify

Easy integration. Dashboard is pretty convenient to use can easily understand within hours how to us and operate. Other things like Engage 360 does the job for any D2C owner. KAM assigned were pretty helpful as well.

Baker & Baker

Nov 20, 2024  on Shopify

After a year of use, I can say that Shiprocket is not appropriate for small businesses like mine. Every time I place an order for pickup, the courier partners always display weight inconsistencies/descrepencies and charge more than the actual delivery fee. It is very frustrating to call every time to their executive and ask for help. Even though I upload all the images of the shipment with length, width, and height measurements, they still show weight discrepancies either with dead weight or volumetric weight. Its very annoying and frustrating. I am completely dissatisfied with the service they are providing.

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