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Customer reviews: Shiprocket: eCommerce Shipping

Develop by Shopify

Reviews (597)

Overall rating
3.9

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

Ban Labs Pvt Ltd

Dec 02, 2024  on Shopify

As a growing e-commerce business, Shiprocket has been a game-changer for us. The platform integrates smoothly with Shopify, making it super easy to manage orders and shipments. We love having access to multiple courier options, allowing us to choose the best, most cost-effective service for each order. The real-time tracking is a big plus – it keeps our customers informed and helps us stay on top of deliveries. Plus, their COD service has been a huge help. Overall, Shiprocket has saved us time, money, and a lot of headaches. Highly recommend it to any business looking to simplify shipping and improve their logistics!

PRDGY

Dec 01, 2024  on Shopify

Shiprocket has been instrumental in transforming our order fulfillment game. Their platform is intuitive and the customer support is top-notch. We've scaled efficiently with their streamlined logistics. Kudos to the team for helping brands like ours deliver not just products, but experiences. Highly recommend!

HeadFox Innovations

Dec 01, 2024  on Shopify

Delivery boost another feature where we don’t have to take care of every undelivered package, they handle the reattempts.

Care N Class

Dec 01, 2024  on Shopify

As expected with courier services, there are occasional delays, and some deliveries get affected due to factors outside of Shiprocket's control. Best service by jagriti sharma

Kai Jewel

Dec 01, 2024  on Shopify

We've been delighted with Shiprocket's impact on our Shopify store. By providing real-time tracking, efficient COD remittance, and excellent customer support, they've helped us deliver a superior customer experience. The platform's ease of use and multiple courier options have made order fulfillment a breeze.

Happy things

Dec 01, 2024  on Shopify

Superb support by shiprocket. Every time there is an issue the team @shiprocket has helped resolve it

Aastha

Dec 01, 2024  on Shopify

very good service, Jagriti Efficient and Reliable Shipping Partner We have been using Shiprocket Logistics for our Shopify store, and the experience has been seamless. The integration with Shopify is smooth, making order fulfillment quick and hassle-free. The platform offers multiple courier options, enabling us to choose the best partner based on cost, delivery time, and reliability.

Digitek

Nov 29, 2024  on Shopify

Shiprocket logistics platform is super user-friendly, making it easy to manage multiple orders seamlessly. shipping rates and wide network of courier partners ensure that we can deliver to even the most remote areas.

CASEIO

Nov 29, 2024  on Shopify

Shiprocket branded tracking page has been incredibly beneficial for us! It not only boosts our brand image but also ensures our clients stay updated through.

PERFECTCASE.IN

Nov 29, 2024  on Shopify

shiprocket has always been the best among courier aggregator companies. I’ve worked with two other companies before, but their management wasn’t good. In comparison, shiprocket is far better— their team is available 24/7, and their services are top-notch and effective. Shaurya ji my my kam .

richfeelnaturals.com

Nov 29, 2024  on Shopify

The logistic partner Shiprocket and our account manager Shaurya are incredibly professional, always responsive, and willing to go the extra mile to ensure our shipments arrive on time and in perfect condition. The tracking system is user-friendly, allowing us to monitor our shipments in real-time, which gives us peace of mind. They've consistently demonstrated reliability and have handled any unexpected challenges with ease.

Jagruk Journal

Nov 28, 2024  on Shopify

Amazing Shipping Partner for Our Business Shiprocket has made managing our deliveries so much easier. The platform is simple to use and integrates smoothly with our store, which saves us a lot of time. Their range of courier options helps us choose the best service based on price, delivery speed, and reliability, making logistics a breeze. The tracking system is excellent, and the dashboard is very user-friendly, allowing us to keep track of shipments and update our customers easily. Their customer support team is also very helpful and quick to resolve any issues we’ve faced. Overall, Shiprocket has been a reliable and efficient partner, helping us deliver a better experience to our customers. Highly recommended!

Orbit Glow

Nov 27, 2024  on Shopify

"Shiprocket's services have been a mixed bag for me. On the one hand, their platform is user-friendly and integrates well with my e-commerce website. They also offer a range of courier options, which is helpful. However, I've experienced some issues with delayed deliveries and unresponsive customer support. While they've generally been helpful in resolving issues, there's definitely room for improvement. They're a solid option for e-commerce businesses, but could benefit from improving their customer support and delivery times."

Pagal Awwrat

Nov 27, 2024  on Shopify

Using Shiprocket since last 4 years and experience has been great. Many features under one roof makes our life easier. Amazing support from our relationship manager.

HAWTLASH

Nov 27, 2024  on Shopify

The platform aims to simplify and optimize the shipping process by providing a wide range of courier options, real-time tracking, and a unified dashboard for managing orders. Cost-Effective Shipping Rates User-Friendly Interface

thebucket

Nov 26, 2024  on Shopify

It has been a pleasure working with them it has been 4 days since we got onboarded and the POC is very much supportive, he has been available over call for my queries and doubts. The kind of support we were looking for we got exactly that. I'd recommend everyone who is either looking for a shipping partner or starting a business, kindly consider them. Earlier I had multiple doubts but one can only see the path once they open the eye. I wish them all good-luck and see them as a vital part of our startup journey.

Qwirk Store

Nov 26, 2024  on Shopify

very good service and specially the RM Akshay who is assigned to us, hands on service and resolves any issues regarding shipment asap

Nilu's Collection

Nov 26, 2024  on Shopify

They are the best in this industry. There is no other alternative to their services. They have very prompt support system also. The channel has the vast connection which is their plus point.

The Case Company

Nov 26, 2024  on Shopify

We’ve been using Shiprocket for our shipping needs at The Case Company, and the experience has been fantastic! ✨ The platform is user-friendly, efficient, and has significantly streamlined our logistics operations. A special shoutout to our account manager, Akshay, for his exceptional support and dedication. His proactive communication, problem-solving skills, and commitment to ensuring smooth operations have made a huge difference for us. Thank you, Shiprocket, and Akshay, for providing top-notch service! We look forward to continuing our partnership.

Me&My

Nov 26, 2024  on Shopify

We've been using Shiprocket with our Shopify store for a while now, and it has been a great experience overall. The platform is user-friendly, offers detailed analytics, and makes managing shipments seamless. A special thanks to our KAM Shuchi and Saurabh for their helpful and responsive assistance!

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