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Customer reviews: Shiprocket: eCommerce Shipping

Reviews (945)

Overall rating
4.2

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

Perfecter

Nov 21, 2024  on Shopify

Shiprocket offers easy integration, multiple courier options, real-time tracking, and competitive pricing. Highly recommended!

Crazygifts.in

Nov 21, 2024  on Shopify

Awesome support and service. Best Account Managers , Manika and Kaushal . They understand the issues and prompt resolution. Have tried with multiple aggregators , but shiprocket solution provided by them is best as they understand the problems and issues and give prompt resolution

ANKUR

Nov 21, 2024  on Shopify

User friendly interface which is easy to use and super helpful support team for any technical or delivery issues

NovaBox

Nov 21, 2024  on Shopify

Shiprocket is an amazing for all your shipping requirements. Great UI/UX with easy functionalities and tech which helps you seamlessly manage all your shipments. I am personally connected to Shiva as my KAM, and his support and dedication is fantastic. Looking forward to growing my business leaps and bounds with Shiprocket being our complete logistic solution.

Ishkaara

Nov 21, 2024  on Shopify

Good serviceability across India and new updates from time to time in terms of plugins to increase business.

Hatchnhack Cart

Nov 20, 2024  on Shopify

Shiprocket has been a reliable partner for our shipping needs, offering a range of features that cater to diverse business requirements. The platform simplifies the logistics process with its easy-to-navigate interface and a wide selection of courier partners. While there’s room for improvement in certain areas, such as faster resolution of occasional hiccups, the support team is responsive and helpful. Overall, Shiprocket has significantly streamlined our order fulfillment process, making it a valuable tool for growing businesses.

Kashish

Nov 20, 2024  on Shopify

Fantastic Service Shiprocket very supportive for D2C Brands we are very happy from Shiprocket service

My Store

Nov 20, 2024  on Shopify

Amazing partner for small businesses like us.. KAM are really helpful helps in everyway from marketing to logistics gives best advice & support Highly recommended for small businesses

CASEGEAR

Nov 20, 2024  on Shopify

Best platform to ship orders for brands. The best thing about shiprocket is that there are brand managers who guide us and help us fix issues. Shaurya (Our brand manager) is always there to help any order shipping concerns or queries. Highly recommended

Charging Spot

Nov 20, 2024  on Shopify

Hey!!! we are using shiprocket since 8 years ago and we got really good & amazing result through shiprocket and specially when shiprocket gave us account manager (Suhaib) result were good... he is really helpfull and supportive with good communicater always listen our cases and resolved on high priority....

Vistevia

Nov 20, 2024  on Shopify

We have been working with shiprocket for 4 years now. Really unhelpful account managers. And they refused to take responsibility. Be ready to lose money. But then again the others are worse.

True Silver

Nov 20, 2024  on Shopify

I told to Mr harsh, The overall experience is good with shiprocket, but just bad experience feel with claim team, They are just giving us only date not solution.

minomo

Nov 20, 2024  on Shopify

Easy integration. Dashboard is pretty convenient to use can easily understand within hours how to us and operate. Other things like Engage 360 does the job for any D2C owner. KAM assigned were pretty helpful as well.

Baker & Baker

Nov 20, 2024  on Shopify

After a year of use, I can say that Shiprocket is not appropriate for small businesses like mine. Every time I place an order for pickup, the courier partners always display weight inconsistencies/descrepencies and charge more than the actual delivery fee. It is very frustrating to call every time to their executive and ask for help. Even though I upload all the images of the shipment with length, width, and height measurements, they still show weight discrepancies either with dead weight or volumetric weight. Its very annoying and frustrating. I am completely dissatisfied with the service they are providing.

Indian Goods Hub

Nov 19, 2024  on Shopify

great app + great experience. Shoutout to Sarvottam Singh from the Neo team for making my experience with the app even better. Excellent support.

Prettystuff

Nov 19, 2024  on Shopify

Honestly, one of the most reliable and trustworthy shipping partners I’ve worked with. Always dependable and super easy to deal with.

Mega Mart Deal

Nov 18, 2024  on Shopify

Shiprocket team's pretty supportive & actually help me resolve pending AWBs, their engage defiently helps in reducing RTO, confirming order with customer before shipping. My experience with them has been pretty good, I recommend do give it a try, connect with their team to get issues resolved. I highly recommend them & their engage 360 also

Glomo

Nov 18, 2024  on Shopify

Using Shiprocket has been a game-changer for our fulfillment process. It’s incredibly intuitive, and the integration with multiple couriers saves us time and effort. While there’s room for improvement in certain areas, it already stands out as an essential logistics solution.

Helping Hands

Nov 18, 2024  on Shopify

Working with Shiprocket from 6 months now & it's been a fantastic experience, thanks in large part to the exceptional service provided by Akshay Beniwal, our account manager. Akshay has consistently delivered outstanding support, ensuring that our shipments are handled with utmost efficiency, on-time delivery & above all his empathetic nature for each order.

Bluberyl

Nov 18, 2024  on Shopify

Best app for D2C ecommerce. We've been using it for 1 year now and the best shipping aggregator we've worked so far. Kuddos to our manager Bhanuvendra for helping us resolve queries on time. The best part is their automated systems and innovations are helpful to make logistics side of the business easier.

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