Compare Shiprocket: eCommerce Shipping vs Bespoke Shipping

Shiprocket: eCommerce Shipping

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

Shiprocket: eCommerce Shipping

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

Bespoke Shipping

Shipping rates the way you want it

Rating

945 Reviews

210 Reviews

9.1

Pricing

Try for Free More info

Features

Returns management
International shipping
Branded tracking page
Competitive shipping rates
Courier recommendation
Refund management
Instant order updates
Automated shipping workflows
Buyer communication

Live carrier rates
4d boxing
City/postcode zones
Customer & product profiles
Advanced rules
Shopify plus ready
Wholesale vs retail rates
Product grouping rates
Macro editor

Screenshots

Shiprocket: eCommerce Shipping screenshot

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Pros

Unified interface to manage shipping with over 25+ courier partners
Serves over 24000+ pincodes in India and 220+ countries and territories worldwide
Offers services such as Courier Recommendation Engine (CORE), branded tracking pages, and instant order updates via email, WhatsApp, and SMS
Includes features like Automated Shipping Workflows, Returns and Refund Management, and Buyer Communication Management
Provides competitive shipping rates

Full control over shipping rates
Supports negotiated live rates via 80+ carriers
4D boxing capabilities for increased accuracy
Can set zones by city & postcode (including UK postcodes)
Supports rate calculations from different customer & product profiles
Advanced rules capabilities (product tag, type, stock, etc)
Shopify PLUS ready
Ability to create rates by customer groups (eg, Wholesale vs Retail)
Option to logically group products for different rates (eg, Dropshipping)
Advanced rule customization using Macro Editor
Highly customizable with PHP for technical users
Consistent and highly praised technical support
Ease of setup with existing Shopify rates

Cons

Frequent issues with on-time deliveries, resulting in significant delays (10-15 days extra)
Poor customer service and support, requiring multiple follow-ups (7-10 calls)
Problems with missed pickups and lack of communication regarding delays
Issues with undelivered RTO (Return to Origin) orders and lack of proper resolution
Unaffected ticket cases and delayed or unpaid reimbursement for lost or damaged shipments
Complaints about inconsistent rate calculations leading to unexpected charges
Problems with early COD payments not being processed timely, affecting cash flow for businesses
Frequent weight discrepancy issues and arbitrary deductions from wallet balances
Customer care often disconnects calls and provides unhelpful responses

Potential complexity for less technical users despite the availability of a user interface
No specific cons mentioned in the reviews

Launched

Jul 05, 2017

Feb 16, 2015

Developer

Built by Shiprocket - Shipping in India

Apps:

Average Rating:

2.7

Reviews:

973

Built by MZL Solutions

Apps:

Average Rating:

4.9

Reviews:

255

Make Your Choice

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Compare Shiprocket: eCommerce Shipping vs Bespoke Shipping

Shiprocket: eCommerce Shipping

Bespoke Shipping

Shiprocket: eCommerce Shipping

Bespoke Shipping

Rating

Rating

Pricing

Pricing

Features

Features

Screenshots

Screenshots

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Pros

Pros

Cons

Cons

Categories

Categories

Launched

Launched

Developer

Developer

Built by Shiprocket - Shipping in India

Built by MZL Solutions

Make Your Choice

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